Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize
this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.Unfortunately we are unable to add $gift card to your accountIn this case, though I understand this may not compensate for the inconvenience, I've added a $Promotional credit to your accountKindly accept it as a good will gestureIt will automatically apply the next time you order an eligible item sold and shipped by Amazon.comFor more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your unpleasant experience as your recent order # *** was lost in
transitWe certainly didn't expect this to happen to our customers.We do our best to ensure that all orders leave our fulfillment centers as close as possible to be delivered within the delivery date estimated when you place your order, but occasionally a shipment may be lost by circumstances beyond our control.We're aware that our choice of delivery services reflects on our business as a whole, and I've forwarded this to our shippingdepartment--I know they'll want to hear about your experiencePlease be assured that we take this kind of informationseriously as it is valuable to us in helping us to continue to improve our program.Upon checking your order, I see that a full refund of $($106.20+$106.20) has been credited to your Amazon Gift Card.As informed previously, since your order has been already refunded, our system won't allow us to create a replacement orderfor this item and we can't offer any additional insight or action.One of our aims at Amazon.com is to provide a convenient and efficient service, but in this case we haven't met the standard, please accept my sincere apologies for thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because you are not resolving my issue I am STILL able to go on and buy a product that does not exist from this seller You claim you "monitor" people you allow to sell on your website but even after I've complained to both Amazon.com directly and the Revdex.com, this "seller" is still selling "product" on your website When is Amazon shipping my guitar? I will be waiting for it.
Sincerely,
*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the recent Order ID: ***This is certainly not what
we want our customers to experience.I've checked your account and see that you received the order which was delivered to youAlso as the refund was processed earlier, we've submitted a request to chargeback again to the same payment card, as per your request.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello, We have decided to reinstate this seller’s accountWe sent an email to the seller informing them of this decision on May,Sincerely,

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to hear about the experience you've had with our Kindle Customer Support team and
problem with your wife's KindleI'll be followiwith our Customer Service Management to ensure appropriate coaching and training is provided to avoid situations like this in the future.Also, thanks for letting us know that restating the Kindle Fire has solved the problem and the books have been re-appeared on the Kindle Fire.If you've any problem with your Kindle device, you can reach Kindle Customer Support via phone or chat by clicking one of the links below:To contact us via phone:http://www.amazon.com/clicktocallTo contact us via chat:http://www.amazon.com/clicktochatOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:They have proof that the item was delivered It in fact comes from the customer herself, who left feedback about the item she received They are resorting to the same discredited claim that they tried using before the proof emerged and was brought to their attention This also proves how patently dishonest their company treats this and other cases They acknowledge this proof of delivery yet still try to deny it This is tantamount to fraud.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:1.) This canned response (which I specifically asked the reply not to be) does not address all the points of my initial complaint. 2.) "I would be happy to report any customer service issues to leadership and ensure coaching is performed so that it does not happen again." Yes, please do thisCustomer service has been declining rapidly at Amazon and it would be nice to have some accountability for this aggravationg. 3.) "Regarding the order, I see that a full refund of $was issued in the form of gift card balance to your Amazon account" Yes, this is trueHowever, as stated multiple, multiple times now, I was promised additional compensation via a $gift card balance, and free overnight shippingNeither were included in this refundThe shipping is moot at this point, however, I would still like the credit I was promised. 4.) "I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com." I see no such credit applied to my accountAdditionally, if this credit is only good on Amazon items and not applied to my account as an over-all credit, then I would still like the $gift card balance I was initially promisedMost of the items I purchase on Amazon are not "eligible items sold and shipped by Amazon," so I don't know if/when I would use that sort of a creditWhile I do appreciate the gesture, the fact that this is not a standard gift card balance makes this gesture highly inaccessible to meIf you are unwilling to apply that $gesture in a more inclusive way, I should at least have the $gift card balance I have been promised several times and not yet received.5.) "This Gift card balance was utilized to place Order ID: *** on February 26, 2018." Yes, I used the refund to re-purchase the exact same item.(No overnight shipping, of course, since this was not added to my account as promised.) Surprise, surprise, this item does not workSo I will be returning it yet again. Please address these points individually in your replyI do not want another copy/paste reply that is not going to address the specifics of my complaint. Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I was told that I would receive a refund if I filed a complaint with the post office which was done by Amazon on 5/with me on the phone This is the email sent to me by Amazon When I heard from the post office I was told to call the police I did that I was promised a refund within a couple hours Then I was sent an email saying that a refund would not be given without a police report I filed a police report and sent the information to Amazon that was requested/ I don't feel that I should spend over $and be out that money because my package was stolen I have complied with all of Amazon wishes They are insured for $on each package Both the post office and the police have said that the package was stolen The police report states the officer went around the neighborhood asking if anyone saw anything The officer states that people she talked to said they have had packages taken too It is pretty sad and bad customer service when they are insured for refunding stolen packages and they refuse to They have refused to take my phone calls and have hung up on me What is a consumer suppose to do when they are treated so badly? I am on disability, a senior citizen and don't have the money to lose I would like Amazon to do the right thing and refund my money I will not let this go I think they are crooks. Hello ***,We opened an investigation with the USPS in regards to your order number ***They advised that the confirmation number is ***They will be reaching out to you in the next hours from your local post office in regards to the missing packages.Best regards,Sherry M.Amazon.com

Complaint: ***
I am rejecting this response because:Amazon provide an address for the seller on 10/and 11/When trying to ship the product back to the seller at the addresses provided by Amazon the United States Postal Service informed me that the addresses where not valid and would not accept the packageAmazon then provided a third address on 11/The item was shipped with tracking and insurance causing me to incur an additional expense of $The US Postal Service returned the item to me stating it was undeliverablePlease see attached emails from amazon and myself concerning the fake addresses provide by the Amazon/sellerI was unable to attach my other files to support my claims (2nd email to Amazon regarding the 2nd address provided, scan of the receipt & returned package from the 3rd address).Amazon refuses to acknowledge that, had I been provided a valid address, the product would have been returned within days of receiving the productThis is an attempt on Amazon's part to justify their failure to protect their customersIt is also clear that their A-Z Guarantee is a fraudulent attempt to have people feel comfortable using their siteAmazon obviously makes every attempt to NOT protect their customersThis is supported by the fact that they refuse to honor their guarantee stating I have not returned the product even after they have been provided with proof that I have made THREE attempts to do soIt is also supported by the fact that the seller is still scamming customers by selling on Amazon's website.It is apparent that the fraudulent company, that Amazon is still allowing to sell on their site, knows Amazon's policies and is using them to further victimize Amazon's customers
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: The response does not address my complaint Amazon has withheld my money I submitted for payment to sell on Amazon for a month I wanted to cancel any application I had with Amazon and I want my money back They have refused to give me my money back even though they denied me services I paid them $and they stole it from me basically.
Sincerely,
*** ***

Hello,
While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decisionSincerely,Merchant Review TeamAmazon.com

Complaint: ***I am rejecting this response because: The response has nothing to do with my complaint. How does one respond to a non sequitur? I don't care about returning books. I want them to clear my daughter's Visa card of Kindle charges that are mine and paid on my Amazon charge card. August 15th Amazon said that this would be resolved but I have heard nothing from them except the itic response that you received. All Kindle charges belong on my charge card NOT MY DAUGHTERS. How is this so hard to understand? With this experience I tend to believe that Amazon has no interest in resolving this dispute, they are just trying to wear me down so that I will quit out of utter frustrationSincerely,*** ***

Complaint: ***I am rejecting this response because:I am fully aware of that situationIf you had read the complaint I had posted, you would understand the reason.Sincerely,*** ***

Hello Mr***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.Please do understand that
you'll need to contact your card provider for questions regarding your accountI'm so sorry, but we can't offer any additional insight or action on this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry this has been a disappointing order experience for you; this normally doesn't happen.I've reviewed details of
order and can confirm that your A-to-z Guarantee Claim was filed on April 1, 2017.I see that we have requested additional information from the seller and the claim is being investigated and will be completed shortly.Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Regarding Seller experience: I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I missed the claim of my order being lost by daysI am very disappointed with how my case has been handledI need you guys to re-consider and ship me a printer or offer a store credit or something
Sincerely,
*** ***

Hello ***,I'm Sandhya *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolutionI'll be personally following up on this and we'll get back to you with an update within 3-business days.Thanks for giving me time to find the best solutionPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***Amazon: I requested also to be refunded for the cost of having to ship the item I received back to youSince it was not the item I purchased (you sent me the wrong item), I should not have been required to pay to send it backSo you have ignored part of my requestHowever, I will be gracious and let it goI will accept your response to resolve the complaint.
Sincerely,
*** *** ***

Hello *** ***, I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. We value and respect your time, efforts and above all the trust you have on usI apologize for
this disappointing experienceThis is certainly not the Amazon's Standard of taking care of customers.I suggest you to write to us the order Ids which you never received so that we can check and investigate with the carrier so that it is not repeated for future orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com