Amazon.com

Hello Ms*** * ***,I do understand your concern regarding the refund of $on your Visa card.I've checked our concerned team and I see that you've filed a Chargeback for the mentioned amount on March 10, I'd request you to contact your bank for further queries.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello from Amazon.com
We have received this complaint and have decided to make a one-time exception on the basis of the information and proofs provided by the sellerWe have issued a credit to the seller for the amount debited when the buyer was refunded
-- Credit amount: $
We hope this would resolve this issue up to the satisfaction of the involved party
Sincerely,

Complaint: ***
The Amazon case number is: *** Amazon email is: ***@icloud.com
Sincerely,
*** ***

Hello,I'm Madhavi l*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us regarding refund of orderI'll be sure
to pass your comments along to the appropriate people on our Customer Service team.I checked your account and confirm that our billing team has issued refund of $in the form of gift card funds.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:***Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed our correspondence with you and I'm so sorry to hear about the experience you had when you contacted us about the issue with two step verification process.I see that my colleague mistakenly uploaded a different responseI apologize for the inconvenience this situation might have caused to you.Regarding your issue for the two step verification, I wanted to let you know that we're still researching on this with our team.It usually takes 3-business days for this sort of research, but in this case it's taking a little longer.We'll be in touch shortly with a resolution for youThanks for your patience.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand that you want your payment card to be listed only in one accountFor security reasons, we cannot be able to remove payment cards from customer accountsWe suggest our customers not to share the payment cards with othersHowever, If it is used by family members or friends you can request them to remove from their amazon accounts
We make every effort to protect our customers' privacyMaintaining the security of customer information is one of our company's highest corporate priorities, and we have designed our systems and business practices to help achieve this goal
For more information visit:
www.amazon.com/privacy-policy
I've now checked and confirmed that your card is not associated with any of the other amazon accounts
I hope this helps! We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As I stated in our earlier correspondence, you'll need to contact your credit card company disputing these transactions.Amazon's role in resolving charge back disputes is limited to providing supporting documentation to the credit card companyThe outcome of this dispute will be decided by the card issuer, not by Amazon.Please note that when a charge back is submitted to us, we give the money back to the bankI'd request you to get in touch with your credit card company to clear this up and resolve the matter directly.I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response.We appreciate your understanding.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the return status of the second boots.I've checked and see
we've already processed a full refund for both the setsI see that one of my colleagues has already made a note on your account about this issue and you'll not incur any additional charges.There was an issue in updating the statusUnfortunately, we'll not be able to make any changes nowI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.We have restored your access to this accountYou can
now sign in and place orders.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello Mr*** ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my sincere apologies for the inconvenience causedWhile checking refund status for
Order #***, A refund was issued to your Visa card on November 22, for $We sent you a confirmation e-mail on November 22, 2017.We have initiated a refund in the amount of $to Maria Parvulescu for the following items:Color Harmony Workbook: A Workbook and guide to Creative Color Creations Customer Return Order ***We will adjust your seller account accordinglyYou can view your account at any time by logging in to your seller account and going to your seller account information page.In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherYour bank can clarify how long it'll take them to post the refund.I've checked your order# *** and see that it was placed with "Thursday's Child National Charity for Endangered Children ", a seller on our websiteI've sent your concern regarding refund not received for the order to seller on your behalfYou'll receive a copy of this email shortly.You can also view any e-mails sent to sellers in Your Account here:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give sellers two business days to respondIn most cases, you'll receive a reply much sooner.I'd like to give you assurance that all seller orders are covered by our A-to-z Guarantee.If the seller isn't able to help, please click on the link below to learn more about the A-to-z Guarantee:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: I know that others were somehow compensated for their inactive accountIt would be nice to have an Amazon gift card to apply to my account for the inconvenience this caused.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because : I just talked to amazon again yesterday and the first rep said again yes it was their fault , and yes the fraud came from them , and they would be happy to refund , just like the rep told me weeks ago when the fraudulent charges are refunded I will drop the complaintI have also alerted the credit card company they are also investigating but they also said the fraudulent charges came directly from amazon.com.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: they have not resolved the issueI still have a fraudulently sold radio that is not functioning appropriatelyIf this was not sold fraudulently I would understand the application of the policyI had the radio installed under pretense and would now need to pay to unistall it in order to return the productThis means that I would be out of pocket around $and have nothing to show for it except a bad experienceI don’t make it a custom of giving away moneyI need an alternate solution that compensates me accordingly.
Sincerely,
*** ***

Hello ***I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the payments.I've forwarded the details to the payments team and
they need to look into the problem with your , and it'll take a bit more time than usual.I just wanted to let you know I'll write back with more information after getting the reply from them.Thanks for giving me time to find the best solution.Best regards,Bhaskar A.Thank you.Amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on October 4thThe seller was notified of this decision by e-mail on that dayWe took these actions because the
seller listed a product identified as a prescription veterinary drugAmazon prohibits the listing or sale of prescription veterinary drugsFor more information, please see the Drugs & Drug Paraphernalia Seller Help Page - https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&no...⇄ The seller has not yet provided us with a detailed plan that explains how they will proactively ensure compliance with Amazon policies in the futureAmazon requested a revised plan of action on October 9th, - but has not received said plan. On October 18th, 2017, Amazon once again requested that the seller submit a new Plan of ActionOnce received, we will review their plan and determine whether they may sell on Amazon.com again. Sincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the refund for your recent order(s).I've researched your account and couldn't
find any charge in the amount of $If you're referring to any specific order, please provide the order number so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern, but as informed earlier, we won't be able to take any action when you pay directly to a third party seller.I see you've filed a case with police - that was the correct action to takeYou may also want to contact your local authorities and your bank to report this situation.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Regards,Vijay K.Amazon.comhttp://www.amazon.com===========================

Hello ***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience you've had with the delivery of the order
#***. I've checked this order and see that we've processed a refund in the amount of $towards your original payment method. Please understand, as informed by the previous representative, apart from this amount we'll not be able to refund any additional amount in this regard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.com

Hello ***,I'm Kalyan P*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received you request and extend our apologies for any inconvenience this has causedI've checked the
status of your traand see the items never arrived at our processing centerUpon further research I found out that you've already filed a claim with *** and they were unable to helpConsidering the circumstance, I've made an exception in your case and processed a gift card of $to your accountThe current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can certainly understand your frustration with the supervisor your spoke with regarding the price of the rug
I've made sure his direct manager is aware of your experience as this is not the experience we want anyone to have when calling Customer Service.While I know you're disappointed with our stance on this matter, I want to assure you the information you've received from our customer service team is correct.As informed, the price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I see you've re-ordered the rug, Order #***, We've upgraded the shipping to One-Day Shipping at no cost to youThe estimated delivery date is July 6, We will continue to closely monitor this order to ensure we can troubleshoot any issues, should they arise.I see that we've also issued a $promotional certificate to your account to adjust the price down to the original $for youThe promotional balance will not appear in Your Account however it will be automatically applied to the order during checkout.Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com