Amazon.com

I don't know what she's talking aboutAll orders came throughI'm not a seller. I can't respond to AmazonWhat seller order??? What's up here with these Amazon people? I would like my account closedThus woman is making up a storyNot trueSee what I mean: Please re-read my complaint from the beginningU need my step verification taken off to update my accountWhat's thus about a seller order and where has the upload if my photo ID gone?
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund on your recent order #***.I see the
order was placed with Bank accountPlease know that TeleCheck Services Incand TRS are payment processors for Amazon.com, and are authorized to assist you with this issuePlease call TeleCheck at 1-800-366-2425, so they can help you furtherThe call should take no longer than a few minutes provided you have your banking information available when you callTeleCheck will also be able to provide you with additional information regarding this transaction, including when check-writing privileges will be restoredTypically, issues such as this don't affect your credit rating.-- Insufficient funds in the account-- Account number was entered incorrectly at the time of purchase-- Account is not authorized for online transactions-- Recent changes to your financial institution's ABA Routing Number and/or account number structureAgain, I'm sorry for the frustration this order has caused, but hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Jones Edward from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the negative ordering experience you've had with the orders placed with our third
party sellers.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.Regarding the order #*** *I see that the A-z guarantee claim on the order has been grantedA full refund of $was issued on March 10, MasterCardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Regarding the order #*** *I see that your A-to-z Guarantee Claim was filed on March 9, for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within 1-weeks of the date the claim was submittedOnce approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/I've shared your experience with the appropriate team for their review and future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jones EdwardAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: All of these trouble shooting steps were performed six months agoAnd when they didn’t fix the problem amazon began sending me defective remote controls, check your records! Amazon don’t understand the nature of our relationship; I am a customer, not a developer or Test EngineerI am a Design Validation Test Engineer at ADTRAN, and amazon don’t pay me to find out why your firestick or remote control is defective! According to the last technical support person I talked to, Ryan A; the only way to determine what’s going on with YOUR defective remote control is to pull the logs from the fire stick via my WifiSo repair YOUR problem with the firestick/remote. I'm paying $annually for the service, about $for the firestick and remote control and I've purchased about $in movies and programming that I cannot watch
Sincerely,
*** ***

Hello,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you have received damaged and defective items and was charged for return shipping and a
partial refund was issued
I've checked your conversations with our customer support agents and see that you have been using abusive language without giving our agents a chance to serve you
Order# *** :***
I've issued the remaining refund of $to your original payment method and this will get credited in the next 3-Business days
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Order# *** :***
I see that this item is sold and shipped by third party sellerPlease understand our third party sellers cannot provide a prepaid labelInstead, as an exception we issue the return shipping in the form of promotional credit
To help you with this, I've added $promotional credit to your amazon accountWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Order# *** :***
I've checked and see that there is no chance given to the agents to serve on this issueI see that you have items in this order and not sure which item you would like to return
In this case, I would request you to provide the name of the item so that I can arrange the return label to return the item
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Complaint: ***
I am rejecting this response because: it does not address the fact that they wrongfully suspended my accounts after I have showed proper paperwork. the dates given in there response is from 2012?? they are holding $45,of my money from 2nd account that was 100% perfect without any issues
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had where most of your recent orders are delayed
and I appreciate you taking time in bringing this to our attention.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasions.I've reviewed all your recent orders and see that majority of the orders delayed were shipped via USPSSince, you've had repeated delivery issues with USPS, I've made an exception and given priority to other available carriers for future deliveries to the below address:** *** *** * * * * * * *** *** *** *** ***DALLAS, TX 75204-1184I do realize that our customers sign up for Prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here and for that please accept my apologies.While we are unable to issued a refund for your Prime subscription, rest assured we've taken all appropriate measures to ensure that your future packages aren't delayedWe appreciate your understanding in this regard.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused.I've forwarded all your comments as a feedback to our seller team for considerationYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.comhttp://www.amazon.com===============================

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent gift cardIt's disappointing to hear our
customer service team wasn't able to resolve your concernWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.About the refund, I've forwarded your information to our billing department for further research and issue a refund (if required)We'll write back to you as soon as we have more informationThis usually is within 2-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.However, I will personally follthe status of your refund to ensure that this issue is taken care of so that you do not have to contact us againI will get back to you on June 9, to check the status of the refund with you.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello ***I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused to you with the unknown packages you have receivedTo help you with this, we have escalated the issue to our investigations team and had them look into this issueUpon research, I see that the account from which the orders were placed is now kept on hold and our system won't let them access or place orders from that accountRest assured, we have taken care of this issue and will try to make sure you won't receive further unknown packages to your address.Thank you for taking the time to write in to us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh ***Amazon.comhttp://www.amazon.com

Hello,
We received the return address which seller provided.The buyer was informed that they may return the item(s) and we gave them your return addressPlease issue a full refund in Seller Central upon receipt of the return-- Order Number: *** -- Date of Claim:
10/25/2016Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this not resolution is satisfactory to meI want my money back of course but there are still charges that don't make sense on my account I try and ask for a list of purchases this month to make sure no other charges where made like that Im having trouble getting the information out of amazon I have a prime membership which is$a year Amazon gives me number that don't go anywhere I thought the Revdex.com would help me stop getting the run around Some money is better than no moneySo that is how Amazon is going to get the case closed?Sincerely, *** ***

Hello, We have asked the seller for more information about order *** and are awaiting a response.We will contact the buyer again if we need more information or when we decide the claim.Buyer can check the status of their claim in the "Your Account" section of our Amazon.com site
(***)Look for the order number in the list: -- Order Number: ***-- Date of Claim: August 20, 2016Sincerely,

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have paid the seller with a gift card directlyby sending him a screen shot of
it.***, All Amazon Marketplace and most Amazon Merchant orders should be placed on our website (using our Shopping Cart or 1-Click ordering) and paid through Amazon; to circumvent this system is a serious violation of our terms of use.We strongly discourage submitting payment for this item directly to the sellerFor the protection and convenience of our customers, Amazon.com stands behind seller transactions made on our website by offering customers the A-to-z GuaranteeHowever, payments made through other means, such as wire transfers, are not covered by this Guarantee.In this case, since you have sent gift card details to the seller directly, we are unable to refund or send the item.You can also file a complaint with the FBI’s Internet Crime Complaint Center here:http://www.ic3.gov/complaint/default.aspxPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon Seller Support,Based on a review of the Seller account we were able to confirm that the buyer claim for this order was removed and since there is a delivery confirmation we are going to process the reimbursement for the amount of $USD , this will be
reflected on the seller account immediately

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It looks like the e-mail address you contacted us with, "***", isn't associated with an
Amazon.com accountFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.https://www.amazon.com/gp/help/customer/contact-usWe look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello, While we appreciate the seller’s interest, we are unable to provide information on our investigation methods.After a thorough review of their account and all information they have provided, we will not be reversing our decision.Sincerely,Merchant Review TeamAmazon.com

Complaint: ***I am rejecting this response because:
My freight forwarder didn't receive the package, and the signature of *** is not my freight forwarderI don't know what happened, maybe the transport company of Amazon sent the goods to wrong address
I have explained this problem to Amazon's customer service workers on line several times, but they always said that there was nothing they could doIt is not acceptable to me, I paid for the items, why I took on the lost for the mistake of Amazon or their transport company?Sincerely,*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding warranty of the item " Lumex Walkabout Lite Four Wheel Rollator, Pink "
for your order #***.I've reviewed our previous phone call with you, and I'm very sorry about the incomplete information you received.As per product description of the item, item is Backed by a limited lifetime warranty! I apologize as this wasn't clear.However, I see that our CS team issued a promotional credit of $on your account as an compensation for inconvenienceI also see that a new order #103-0818665-has been placed for same item and promotional credit has been applied on it.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with us.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am requesting that a copy of this case be sent to me, physically and that all data within be contained permanentlyI will be forwarding all data to the FTC for further investigationThank you!
Sincerely,
*** ***