Amazon.com

Hello,We are writing in response to the complaint filed against order ***Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return within the day window to be eligible
Please not that the buyer need to contact the manufacturer directly to claim the warranty, if the warranty is void from the manufacturer the buyer can appeal the claim with the valid proof from the manufacturer.
In summary this order is no longer eligible for A-Z guarantee program.
Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the recent issues you've had with your Amazon Mechanical Turk account.After
reviewing your account, the decision was made to reopen your Amazon Mechanical Turk Requester account it at this time.You can now access your account and continue posting HITs for Workers to completeKeep in mind; you may want to view our HIT posting rules to ensure that these HITs do not violate our policiesThese HIT posting rules can be found here:http://www.mturk.com/mturk/help?helpPage=policiesIf we find that your HITs continue to violate our HIT posting rules we will then remove these HITs from the site and you will risk your account being suspended again.Thank you for your participation in Mechanical Turk.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I'm happy to
inform you that we have restored your access to this accountYou can now sign in and place orders.Our account specialist team have sent an email confirmation on April 7, 2018.***, we appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,
We need more information to review this issuePlease provide the email address associated with your selling account
Thank you

Hello, I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn
that you're not able to access your amazon.com account and your gift
cards are already
redeemed on your accountI apologize for the
inconvenience caused.While I would love to help you with the
issue, I've checked the email address you have provided in the complaint
and could not find any amazon account associated with that emailIn
this case, please write to us from the email associated with the amazon
account so that I can be able to check and resolve this issue for you.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.As informed earlier, on Prime Day we've had a technical error that allowed you to add additional Xbox One bundles or components in the Shopping Cart showing the Prime Day discountDue to this error, you received the Prime Day discount on one bundle and were charged our price on additional components.However, I see that on July 16, we've issued a refund of $to your MasterCard and also, issued a $promotional credit to your accountIn this case, there is no need of returning the item.I've shared your comments as a feedback with the seller team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Again, I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** *.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received the damaged item and this is really not what we want you to
experience.I
understand that the new item arrived as promised and the used item was
delayedI see that the used item was clearly mentioned as "Seller Note:
Item will come in original packagingPackaging will be damaged."Since
this was an used item and the price was increased for the new one, I'm
sorry that we can't be able to honor the price of the new item with the
used item.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that you would like to get issue resolved at earliest.I wanted to send you a quick e-mail to let you know that our catalog team still researching the issue It usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with an answer for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** ***

Complaint: ***I am rejecting this response because:
see Attachment.If not,Why agree?He is not a member of Amazon Customer service? You cheated me,you should compensate for the lossI believe in Amazon before,but you tricked me now!Sincerely,** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the problem that you had with the order you've placed.As mentioned earlier I see that a replacement was also created on your order which was lost in transit due to which it wasn't delivered.Please understand that an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.A full refund for the order in the amount of $has already been issued back to your payment methodAnd since the item is now out of stock we are unable to send you another replacement.In this case, I request that you please place a new order for the item that is available from other sellers.Your understanding and patience is appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,Note that, we have issued full refund for this Order ID ***. Sincerely,Vishnudeep K

Hello Mrs*** ,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with the Amazon logistics carrier for delivering
your packages. In this case, I need to look into the problem with our appropriate team so I have raised this issue with them now, and it'll take a bit more time than usual. I just wanted to let you know I'll write back in 2-business days with more information and resolve this issue for youAs I've raised this issue, I'm waiting for them to provide us an update in this regard. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to hear of the string of recent issues you've experienced with Amazon and
appreciate you bringing them to our attentionI'd like to assure you that I've reviewed your message and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience as this is not at all the level of service we aim to provide our customers.Further to your correspondence, I've checked your account and can confirm that we've issued a full refund for your order#*** for the Aerosoles Women's Drive in Penny Loafer, Black, W US in the amount of $as an Amazon.com Gift Card which will appear on your gift card balanceThis balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/While the remaining refund amount of $on your credit card statement in the next 3-business days and $will be refunded to your points balanceSince you used a credit card to pay for part of this order, we'll first refund $5.11to your credit cardFor information about when the points will again be available to you, please check with your credit card company.Again, I apologize for any frustrating experiences and I regret you've had to spend time dealing with this.Thank you for being a valuable member of our Amazon family over the yearsYour experience here has been highly unusual and is not typical of what you can expect when shopping with usI'm optimistic that your future orders will be trouble free and hope you'll give us another chance to serve you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that order #***, was cancelled due to unavailability.***, I understand this isn't
what you've expected of this purchase, but please know we will not be able to compensate for the cancellation of the order.I'd suggest checking our website from time to time to see if this item is availableIf anyone is selling it, you'll see a "More Buying Choices" box on the product detail pageIf it's not available from any sellers, you might see an "Alert me" link; "Alert me" allows you to sign up to be e-mailed when Amazon has stock available for purchase.I'm sorry I don't have better newsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Greetings from Amazon.com,The seller has an Individual Selling on Amazon accountAs they mentioned, this type of account has a day reserve on incoming funds, meaning once a seller receives payment for an order through their account, it is held in a reserve status for days, then moves to an
available statusOnce in an available status, the funds in an account are disbursed on a seven day schedule.For example, if a seller receives payment for an order on the 1st of the month, the funds would move to available on the 15th of the monthThen the funds would be sent to the seller's bank account on the next scheduled disbursement date (which is on a seven day schedule.)In the case, the seller referenced payment for four different orders, and the time the payment was added into their account:*** *** *** *** *** *** *** * ** *** * *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** *** *** *** *** *** *** *** *** * ** *** * *** *** **The funds for the August orders were scheduled to move from reserve to available on September 1, which was the same day the seller was scheduled to receive a disbursement, so the previous associates believed the funds for the orders would be sent to the sellerThe actual disbursement was sent on 2016-09-08:00:UTC (2016-09-05:00:CST), and because it had been a few hours less than days, the funds from the orders were not available for the disbursement.Payments for the orders are showing in the account in an available status, and are scheduled to be disbursed on the next disbursement date, September 8, The seller can confirm this in their Seller Central account under the Reports > Payments page, under the " When will you be paid?" section, which currently shows "Transfer amount scheduled to initiate on Sep 8, 2016" and the current available balance total

Hello ***,
I'm *** C*** from Amazon.comI'm writing in response to a complaint
filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com
with a copy of this message
First, I'm so sorry for the frustration this matter has causedI'd
like assure
you I've reviewed to your message and I can completely understand why you're
upsetI've made sure the appropriate supervisory personnel are aware of your
experience to make sure we provide proper training to my colleagues at Customer
service, as this is not at all the level of service we aim to provide our
customers
Since this is a unique situation, I am collaborating with our internal
department to provide you the best responseI know your wait has been
frustrating and for that, I truly apologizeI ask that you please allow me 3-
business days to research the issue so we make sure the matter is taken care of
properly
As soon as I receive any information, I will email youIn the meantime, if
there is anything you need, lease feel free to contact us directly by replying
to [email protected] if we can be of further assistance
Regards,
*** C
Amazon.com
http://www.amazon.com

Complaint: ***
I am rejecting this response because:Yes, I have returned via prepaid Amazon label, as you were not able to offer replacementI purchased off a different merchant for product plus another shipping chargeI would like a gift card as compensation, to cover my hassle in correct Amazon error, as well as expenses I occurredSo, kindly I do not accept your response after Amazon admitted fault and doing nothing to fix, other than for me to repurchase of a scalper for $with no warranty.Thank you for prompt response.
Sincerely,
*** ***

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your complaint and I'm sorry to learn about your experience.Since this is a unique situation,
I'm collaborating with our concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com