Amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I understand as a Prime Customer you intended to
receive the items on time.I've checked your account for the order #*** and see that your order was split into three shipments and was shipped on March I see that your order was delivered between March - March 15.The delivery date is very accurate and calculated based on a few different things, including the location of the inventory of item, the delivery address, and how quickly we can put your order together and get it to carrier.The most up-to-date delivery estimate will display during checkout.Selecting One-Day or Two-Day shipping will reduce the transit time to one or two business days after we've shipped your order, but it won't impact how long it takes us to obtain the item or prepare it for shipmentThe shipping method time starts when the item shipsFor example, it will take up to two business days after an item ships to reach you with Two-Day Shipping.You can find more information here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201910120Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya *** A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you'd like to be refunded for the "New Balance Women's vFresh Foam Walking Shoe, Grey, D
US".As requested, I've issued a full refund of $to the same payment card that was used to place the order, you will receive the refund with in the next 3-business days, excluding your bank's processing timeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=1***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello,
A-to-Z guarantee does not handle rebate issuesHowever, as an one time exception we are issuing full refund to the buyer on this orderPlease understand that this is a one-time only exception and for future rebate claims buyer will have to contact the manufacturer directly
In summary,the
buyer is issued a full refund of $on order ***
Sincerely,

Complaint: ***I am rejecting this response because: The refund still has not come through. Also, under the order "Transactions" section, the date it was showing for the refund reissue, January 27th, is no longer there. There is no date in that section at all anymore. Please advise.Sincerely,*** ***

Hello Mr***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand your disappointment regarding the damage to your shirt
caused by the suspenders purchased in your order #***This is certainly not what we expect our customers to experience.I've checked your order details and see that we've issued a full refund of $back to your Visa card on September 24, Unfortunately, we would not be able to provide any further compensation in this regard.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING.You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Although these suspenders were purchased from our site, you'll need to work with the manufacturer to report any damage their product caused to your property from useWhile we are responsible for fulfilling your order, and making sure you receive it, problems caused by the actual item need to be handled by those who make the product.We understand your viewpoint, and we're sorry that you're so disappointed by our decision.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your complaint and I'm very sorry to learn about the closure of your Amazon.com account.I would like
to confirm that we have reinstated your account and it is now activeWe sent a confirmation email about the same on Friday, April 6, 11:AM (PDT).Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I will return the defective router ASAP.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:the issue isn’t with the seller it is with amazon changing shipping settings in an account so that it defaults shipping that charges and increases profitIt’s advertising and is dishonest and wrong
Sincerely,
*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your book, you should have received it by now.I've checked your order
and see that order was placed from "*** *", one of the third party sellers on our website.You did the right thing by contacting the seller; and I regret that this didn't resolve your concernsOrders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comI've taken a look at the order, and you're right, something definitely isn't matching upI can definitely understand your frustration with this situation, especially since none of this was your fault.Since you didn't receive the order, I've filed A-to-z Guarantee Claim on order #***You can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.The reason we ask to wait a longer is that, whenever we file a claim on the order our concerned team with take up the case and get in touch with the seller and investigate what has happened with the order and will reply you back with the options once it is done.Please understand that when customer notifies us of their issue with the sellers and A-to-z Guarantee claim will be submittedWe are indeed willing to work towards the requested resolution, but we will need additional time in order to fulfill our legal obligations toward the seller in the transaction.We request you to allow us to work towards remedying this situation by allowing the stated time frame to passSometimes the claim will be approved within 2-or 3-business days but 1-weeks is maximum time frame we ask our customer to wait for the resolution.It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guarantee.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/Thanks for shopping at Amazon.com.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointing experience you had with the hoodie which was a giftI understand the seriousness
of this issue.Unfortunately the process which my colleague explained when you have contacted us was the only option to get the appropriate sizeI've forwarded the feedback to the appropriate team for consideration.In this case, as a good will gesture, I've issued a $Promotional certificate to your accountYou can see the amount at the checkoutWith this amount, you can go ahead and purchase the right size you wantedThe one which you have already have you can keep it, donate or dispose whichever you feel is appropriate.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId***I once again apologize for the inconvenience this has causedI hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon.com!Please note that as previously advised, we have issued a refund of the last three months of Professional Subscription fees, which the seller can see in their account presently.Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on AmazonThe requirements for selling in the Grocery & Gourmet Food category reflect customer concerns about product quality, product branding, and consumer safety.Sellers must meet the requirements listed in the help page given below to sell products in the Grocery & Gourmet Food categoryPlease note that meeting the requirements stated in this policy does not guarantee that Amazon will approve the seller's ability to sell in this category or their full proposed selectionhttps://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ most recent application from this seller (case ID ***) included an e-commerce receipt rather than an invoiceAmazon does not accept retail receipts, order details, packing slips, sales orders, invoices from an online retailer, or pro-forma invoicesIn said case, the seller received detailed description and instructions of the required documents and the information these must contain.We would encourage the seller to review the Grocery & Gourmet Foods help page and respond again with the required documentation

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for reaching out regarding the issue with your fresh deliveries. Since this is a unique
situation, I'm collaborating with our Amazon fresh team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.***, thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Complaint: ***I've waited days and still no reply from Amazon
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can absolutely understand your frustration and it's truly regrettable for the concern about Prime ChargeI have already forwarded this issue to our right team to look after this.I have issued full refund of $to your MasterCard on Saturday, September 17, Refunds typically process within 2-business days and appear as a credit on your statementI request you to please check your bank statement to confirm the refund.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I once again apologize for the inconvenience caused to you with the delay in processing the refund for your order #***.Our internal team investigated and confirmed that the refund issued earlier couldn't be processed due to some technical reasonsTo make things right, we've now issued a refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you had a trouble while contacting us and the problem with your itemIn this case,
there's no need to return the item for us to issue a refundYou're welcome to keep, donate or dispose of it--whichever option is most appropriate and convenient for you.I've requested a refund for $68.29, which includes the cost of the item and any shipping costsYou'll see the refund within the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This person only repeated the same thing that I went to the Revdex.com about This is an impossible task because no bank will fax such information over to a third party due to privacy concerns Please, at the minimum, release the gift cards attached to the account, so that they can be elsewhere, or send me a check for the amount Thank you.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello *** ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your orderThis is certainly not what we want our
customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI've escalated this directly to the appropriate Management Teams.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.In future, if you come across any such issues with any of the sellers, I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenPlease go to the link below and select "Report a violation of our rules" as the subject line:***I can see that your order #*** was placed with a Seller on Amazon MarketplaceI've sent an e-mail about your order for 100g Thickened Sub-thread Soft Cotton Knitting Wool Yarn Scarf Hat Sweater Yarn Ball to the Seller, VSSHOP, on your behalfI've specifically mentioned that you have not received the item and you want your item at the earliestYou'll receive a copy of this e-mail shortlyPlease allow three business days for the Seller to respond; in most cases, you'll receive a reply much sooner.Upon checking, I see that we've submitted an A-to-z Guarantee claim on your behalfProcessing should complete within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can see the most current status of your claim at the link below:*** ***, thank you for bringing this to our attentionWe'll continue to look for ways to make the shopping experience for customers safer, and we appreciate you taking the time to write.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Best regards,MaryaAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***