Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the two different charges for Prime
membership subscriptionCurrently, the Amazon Prime Membership is available for $annually or for $a monthIf the customers choose to be charged on a monthly basis, their membership charge will be $If they choose to be charged on an annual basis, then they will be charged $99.While I realize your disappointment regarding this, I've shared your comments with our Prime team for their consideration when planning future improvementsWe're constantly fine-tuning our presentation to provide our customers with the greatest value, selection, and information for their online purchasing decisions.Further, I understand your concern regarding holding up the orders of non-prime customersPlease be informed that we won't hold on to any of our customers orders for any particular reason, and we also won’t delay shipping if that means we’ll miss the delivery promise we’ve given to them.Thanks for your understanding and patience in this regard. Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

The instructions for resolution is not clearI sent a follemail clarifying this since there are two separate sellers so I wanted to check if I would be selecting to re-order from the seller that has the item in stock but have not received any response and it has been 2 days since I sent my query
There is also no clarity as to when the item will be delivered to me as per my original complaint of unnecessary and unrealistic delays in the order
Complaint: ***I am rejecting this response because:Sincerely,*** ***

The issuer of the complaint does have an active Selling on Amazon accountThey registered for the account January 4th, and on February 15th, their credit card was charged for the $monthly subscription fee on their accountA second fee was applied to the account, but before it was charged to the seller's credit card both fees were credited, and the account has been downgraded to an individual account which does not generate any monthly fees.The seller's account currently has a positive balance of $to offset the earlier chargeThe seller has two options for having these funds disbursed to their bankWe are not able to refund the credit card that was previously charged as it has been closed.Option one: The seller can log into their seller account through sellercentral.amazon.comTheir email is the account identifier, and they do not remember their password they are able to use the "Forgot Your Password" to have it resetOnce logged in, the seller should navigate to Settings > Account Settings > Charge method and input a valid credit cardOnce this is accomplished, the account will be able to normally remit the positive balance to the bank account they enteredOption two: The seller can contact our Seller Support team, request their account be fully closed, and request the positive balance be sent to them via a paper checkTo do so, the seller will need to log into their seller account following the steps aboveOnce logged in they are able to use this link to request the account be closed, and the funds sent to them through the paper check:https://sellercentral.amazon.com/gp/help/help.html/?itemID=64491&ref_=id_6...⇄ the "notification-only" email address the seller encountered, contacts between the seller and our Seller Support team need to be communicated through our Case Management systems so the entire correspondence is visible to themOur associates do not have personal phone numbers they are able to accept calls throughThe cases are able to be responded to through their Seller Central account, but trying to respond directly to the email itself does not work by designOnce signed into their Seller Central account (following the steps in Option one) they are able to view and respond to any past cases through the "Manage Your Case Log" link on their home page

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As per your previous request, I understand that you would like a billing adjustment (price adjustment) for the bag you have purchased on ***
I've checked with our pricing team and understand that they have contacted you regarding this issue and honored the price match for you as per your earlier request
I'm sorry that I am not clear with the help you neededAs per your desired resolution, you have requested for a price honor and we have honored it for you
I'm happy to help you if the help you required is a price match or wanted to purchase a new bagIf that is a price match, I've confirmed that it is honored for you
I hope this helps! We look forward seeing you again soon
Regards,
Wilmani

Complaint: ***
I am rejecting this response because:Amazon is either unwilling or unable to furnish a sufficient reason explaining why these advertised prices were not honored on the transaction in question I'm requesting that Amazon participate in mediation or arbitration for resolution of this matter
Sincerely,
*** ***

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn
that you have been getting charged for HBO subscription on your amazon
account even though
you haven't subscribed for itThis is really not
what we want you to experience and do apologize for the inconvenience
caused.I've checked your amazon account and couldn't find any
HBO Subscription in your accountHowever, I did a further research and
found that it was subscribed on another amazon account associated with a
different email address with name *** *** and got subscribed using your cardI
can see that it was still active on that account and we can't be able
to cancel the subscription unless the request comes from that account
holderIn this case, please contact your family or friends who
have access to your card and ask them to contact us to cancel the
subscriptionUnfortunately, we cant be able to process refunds
for the past subscriptions as it was already completed and no option for
us to refundYou may dispute these charges with your card holderThe
next date of charge for subscription is September 15, and would
request the account holder to contact us to cancel the subscription
before the next charge.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,
We are unable to assist the buyer for this transaction as the buyer raised the claim outside the return window as per amazon policy
In summary we are unable to take the action requested by the buyer as they are out of return window
Sincerely.
Ajith

Greetings from Amazon.com!Thank you for reaching out to us.We've researched seller's shipment #*** and can confirm that all the units sent in that shipment were fully received.There is no single unit missing from that shipment.Seller has been duly informed through their selling account and
we have closed this issue as resolved.Thank you and regards,

Complaint: ***
I am rejecting this response because:
Amazon has not done anything to deal with the fact that someone hacked into my seller account and used my account to fraudulently sell itemsAs of today, Amazon sent me an email indicating that I owe them $7,and requested paymentThey also charged a credit card on the account for $2000, which I disputed through ChaseDespite police reports, FTC reports, and an ICreport, Amazon refuses to acknowledge the identity theft by releasing from any financial responsibilityI now have the supposed buyers contacting me to request replacement items for the fraudulent items they boughtI am in contact with the Md OIG regarding this matterAmazon has remained non-responsive and unprofessional in handling the issue
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:(1) They said they would get in touch with me, and they did not.(2) They imply that this is a unique situation, and yet I have heard from multiple sources that deliveries were incomplete or unacceptable(3) In the interim, I have experienced another failed delivery and am owed a refund of $-- which I have not yet received
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your account.I've checked and confirm the information you received from our Account specialist correctly represents our policy at this time.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello from Amazon.com,
We are writing in response to the complaint # ***
We have reviewed this case and understand buyer concern regarding this order ***Please note that the seller has time till maximum delivery date to fulfill the orderAs stated
earlier, to be eligible for coverage, the day you file the claim must be three calendar days past the maximum estimated delivery date or days from the order date, whichever is sooner
If buyer do not receive your order by 11/25/2016, we have requested them to contact us and we will reopen your claim
To learn more about coverage, visit our A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee)
-- Date of Claim: 11/15/
Sincerely,

Complaint: ***I am rejecting this response because:
I did not receive the package when it was delivered It was delivered to somebody else - I did not sign for it and did not have an opportunity to inspect its contents Once I received the package and opened it, I discovered the television was damaged and immediately reported it to Amazon
Additionally, I was told multiple times by separate customer service representatives that I would be receiving an exchange/refund and would be told to wait 24-hours for a representative to contact me and discuss the details of the exchange The prolonged delay has been caused only by Amazon, as I would never hear back from anyone This occurred at least 12-times
The fact of the matter is I purchased an $1,television and it arrived damaged and non-functioning This is unacceptable According to Amazon's website, the A-to-Z guarantee is provided specifically for situations like this; where the product arrived damaged and the seller is unwilling to provide an exchange If Amazon is not going to stand behind their product and their sellers, as they claim, then I will take my business elsewhere
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you've had with your Samsung Galaxy note I've verified and see that you had
placed this order with marketplace seller, FOREVER DEALS, on our website.I see that you had filed A-Z Guarantee claim for the reimbursement of this orderHowever, your claim was rejected due to the following reason:=========================================================================...⇄ have closed your claim for order *** because you did not contact the seller to report the issue within days of receipt, or return the item within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if you contact them.To learn more about eligibility time frames, visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).=======================================...⇄ I see that you are in contact with the seller and they are assisting you in resolving this issue by contacting the manufacturerYou can contact the seller for more information on this.You can also view communications with sellers here:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** it been such a long time it been since February and it's always the same response so I guess amaZon it's never going to pay me I will never buy again form them and cancel my prime thanks so much for your time

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account and gift card balance on account.I've reviewed your
account and can confirm that as per our Account specialist team confirmed that we found this account to be related to previously closed accountsIn addition, all open orders have been cancelled and We are unable to discuss other accounts with you.Since we've closed your account any gift card balance on account won't be available for use.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in completing your recent order for Xbox One 500GB Console. To help make up for
the delay, I've upgraded the shipping method to One Day Shipping at no extra charge.Please allow me to explain that sometimes unexpected fluctuations in supply can add time to our original availability estimateWe have learned that the Xbox One 500GB Console is now back-ordered, and our supplier has not been able to let us know exactly when they expect to have more in stock. I've contacted our appropriate department regarding this situation and they have already contacted a different supplier to obtain this item for you. I can assure you that we are working hard to obtain this item for you and we will ship the item as soon as we are able to obtain itYou won't be charged until we ship it to youWhen your order has shipped, we'll send you an e-mail confirming the contents and method of your shipment. Unfortunately, we'll not be able to honor the same price on an item offered by a different sellerIf you'd rather cancel your order, I understandTo cancel your order, go to the URL below and click the "Need to cancel an item?" button: https://www.amazon.com/gp/css/summary/edit.html?orderID=*** I've forwarded all your comments as a feedback to our appropriate teamYour comments and suggestions will help us improve our store and offer better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: ***
I am rejecting this response because: If this is a fraud situation I will make the FBI aware of the initial payment being make to AmazonI will not have any affiliation with Amazon again.
Sincerely,
Darlene E***