Amazon.com

Hello ***,
I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm so sorry for the frustration this matter has causedI'd like to assure you that
I've reviewed your previous correspondence with us and I can completely understand why you're upset
To help you, I've requested an additional refund of $5.97, to bring your refund total to $You'll see a credit on your billing statement within 3-business daysOnce processed, you'll also be able to see the refund here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
I confirm that we've extended your Amazon Prime membership by one month.
Further, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
If you still want the item, please place a new order for the same item with “One-day Shipping” and write back to us with the order number, we'll either waive off or issue a refund for the shipping charges on that new orderPlease make sure that the item should be sold and fulfilled by Amazon or fulfilled by Amazon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Shalini C.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to contact us with the concern of your recent account issuesI'm so sorry to hear of
the frustration caused by this situation.I've reviewed your account and confirmed its been reinstated and currently activeYou should be able to access it without any further troubles.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustrationHowever, I've forwarded your feedback along to the team involved in the future development of our Account Specialists division.We sincerely apologize for any inconvenience you experiencedWe’re truly interested in preventing issues like this from happening againWe'll consider your comments as we plan future improvements to our system.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint
filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com
with a copy of this message
I understand your concern regarding the total refund on your order
To help you, I've checked with our team and they have confirmed that refund of
$has been processed to your cardYou'll also be able to see the refund
request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
I hope this helpsWe look forward to seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can
be of further assistance
Regards,
Shalini C
Amazon.com
http://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order # ***.Upon researching the issue, I realized that you never received this order.To make this right for you, we've processed full refund of $on May 9, to your MasterCard.You'll see the refund on your credit card statement in the next 3-business days. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikant T.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with "Elf on the Shelf:A Christmas Tradition (brown-eyed girl scout elf)", I
understand you are upset.***, while we understand your concerns, we are unable to assist you with this purchaseAs previously stated, we have closed your claim for order *** because we have no evidence that the seller received your returnThe seller stated that your package did not arrive, and the return information you provided does not prove that the package was delivered to the seller.I apologize, but we will not be able to refund the order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Hello,We are writing in response to the complaint filed against order ***. Upon reviewing the claim we have come to the conclusion that we can not reverse the claim or refund the seller. The seller was held responsible for the claim as seller did not represent
the claimThey did not reply to our mail sent on 04/17/stating the issue which buyer had. However the issue that the customer has mentioned in this complaint is nowhere related to the order id mentioned. Thank you from Amazon.com

Hello,We retain the right to immediately restrict or prevent access to our siteWe removed this seller’s access and placed a hold on any funds in their account because they may be using our site to engage in fraudulent activityDue to the proprietary nature of our business, we do not provide
details on our investigation methodsIn accordance with the terms of this seller’s agreement with Amazon, we will not be transferring any funds to the sellerIf we determine that a seller account has been used to engage in fraud or other illegal activity, remittances and payments may be permanently withheld.For more information on this policy, the seller can search for “When will I be paid?” in Seller Central Help.Sincerely,

Hello ***,I'm Purna C*** from Amazon.com.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; I understand the cancellation of your order is disappointingI've checked the order details for
order #*** and can confirm that it was canceled and was not chargedThe sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your orderWhile an occasional stock-out is bound to happen, we do require sellers to keep these to a minimumIf we find a seller's out-of-stock sales are excessive, we'll take action.The transaction you may be seeing on your bank statement is an authorizationWhen you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase. As you mentioned, the same item is available from other sellers but at a higher price. Sellers on our website are allowed to sell items at any price they feel is fairHowever, we do have rules sellers must follow:While we won't be able to reinstate the cancelled order and honor the price of the item,If you'd like to report a particular seller or listing, please go to the link below (leave the order number field blank):***Our investigations team will look into the situation and take appropriate actionHowever, we can't disclose the result of any investigation we may perform.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our websiteRegards,Purna C*** **Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThank you.Sincerely, *** ***

I want them refund me the shipping costs

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your account, I understand you are disappointed.***, we are happy to
reinstate access to your account, however, you will need to send us the details that our team requested on June 2, 2017, 6:PM (US/Pacific)As soon as you send the details, we will match them up against the details that we have and take a decision to reinstate or not.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.com

Complaint: ***I am rejecting this response because: I have attached photos proving this is the correct itemThe first photo is the receipt from when I originally purchased the itemIt has the serial number listed under where it says "Xbox One Elite Console"The second is a photo of the bottom of the console itself showing the matching serial numberPlease refund the money you owe me because your claim that this is the incorrect item is false. Sincerely,*** ***

Greetings from Amazon.com,
This Seller has an account that is subject to a reserve period on funds
The reserve period is there to ensure a safe and secure experience for buyers and sellers, Amazon may hold money from an order as a reserve until we know the buyer received the item they ordered in
the condition promisedOnce a Seller builds a history of delivering an excellent buyer-seller experience, Amazon will re-evaluate the time period of the length of their reserve
When Amazon knows that a buyer has received their order and is happy with the item from this Seller, Amazon initiates their payment within days from the last day of the expected delivery dates
I have reviewed this Sellers orders and found that their disbursements were calculated correctly. For example, one order had a last expected delivery date of 08/16/2016. Seven days from that date was 08/24/and their funds from this order were disbursed on their settlement date of 08/25/
This information is available to our third party Sellers through help pages found within their Seller account and they can search for the help page “When will I be paid?”
Per Section Service Fee Payments; Receipt of Sale Proceeds of the Amazon Services Business Solutions Agreement that the seller acknowledged they had read, understood, and agreed to the terms:
As a security measure, we may, but are not required to, impose transaction limits on some or all customers and sellers relating to the value of any transaction or disbursement, the cumulative value of all transactions or disbursements during a period of time, or the number of transactions per day or other period of timeWe will not be liable to you: (i) if we do not proceed with a transaction or disbursement that would exceed any limit established by us for a security reason, or (ii) if we permit a customer to withdraw from a transaction because an Amazon Site or Service is unavailable following the commencement of a transaction

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend my sincere apologies for any frustration this matter has causedIt is
certainly not our intention for our customers to have anything but pleasant experience at Amazon.com.I've looked into your account and see that you signed up for an Amazon Prime 30-Day free trial beginning on April 17, and ending on May 17, 2016.This promotion was free of charge for the time period listed in the invitation you received via e-mail or while making a purchase at Amazon.comSince your trial was set to automatically renew, you were charged the $annual Prime membership fee on May 17, If you'd like your Prime benefits to continue, you don't need to take any extra actionThis is why we ask for a credit card when you sifor the free trial: to make the conversion truly automatic.Since you indicated you don't want the Amazon Prime membership, we've canceled and refunded the amount ($84.17+ $16.03)Refunds typically process within 3-business days and appear as a credit on your bank statementAfter the refund has processed in their system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.It is always important for us to hear how customers react to all aspectsYour valuable feedback will help us to improve the selection and service we provide and we're glad you took time to write to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello,As this refund was already initiated and completed the by the seller, we are unable to reverse the transaction.In summary, If The seller issues a refund for an order, that refund closes the transaction We cannot reverse the refund that the seller issued to the
buyer. Sincerely,

Complaint: ***
I am rejecting this response because: Your own rep guaranteed the delivery date.Its also easy for you to say something different now.How can you have two guaranteed dates? makes no senseIts either one or the otherThis is unbelievable
Sincerely,
*** ***

Hello, We have asked the seller for more information about order *** and are awaiting a response.We will contact you again if we need more information or when we decide the claim.Thank you

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the refund for your Order ID: ***.I've
verified and see that full refund of $was issued to your Amazon Gift card balance on March and is Active on your account.Also, I see that you had placed another order using some of the funds from this balance.You can view details of the completed refund on your Amazon.com account:***You can view your balance and usage history in Your Account here:***/Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Almost identical to this first response to the Revdex.com, I've already received emails from Amazon Customer Service Representatives with the same, incorrect answer to this matter (from "*** *** *** *** *** ***)Each of those emails for the most part contain the same, canned responseIn fact, it looks like they just copied and pasted it in.All three are claiming that the original email I received with the sale offer for the item in question was a "spoof", sent by a hacker, not AmazonThat was the reason given to me that they could not honor the price.That is a complete falsehoodI'll now explain why I say this in detail to prove it, which I have also done to the Customer Service Representatives via email:1) U.SAmazon customer service representative "Heather L." has already called me on the phone to discuss this matter.When she did, she had already retrieved and was viewing the original email I received, in order to reference what I was talking about regarding my complaintA PDF copy of that email is attached, and the item in question is the 6th barbecue downI also told her at that time about the "spoof" email claims by the other Customer Service RepresentativesShe told me they were wrong, and that the original email most definitely originated from AmazonOf course it did, how else could she have possibly been viewing it during that phone call?However, she also refused to resolve this issue, simply informing me that the price had changedNote that this price change occurred overnight, since I was sleeping when it was sent to meWhen I attempted to buy the item at the advertised price early the next morning, it had gone up by $62.37.While I was explaining this, she quickly tried changing the subject, discussing the item's availabilityThat was also untrue, as its web page clearly stated it was indeed available, and sold directly by AmazonSo, that's now three different answers from Amazon Customer Service Representatives of why they would not sell me the item at the advertised price I was offered in the original email.2) I'm a computer programmer, have closely examined the source code of the original email (also attached), and can tell you with 100% certainty that it's genuinely from Amazon.To further prove this, I also compared it to the source code of other email that I receive all the time from Amazon, including order confirmations, shipping notices, and advertising, such as the one my complaint is aboutThe name of the SMTP (email) server that sent me all of these emails matches exactly (including the ones I received from all three Customer Service Representatives)They all originated from "smtp-out.amazonses.com".For your reference, here is a link to an Amazon web page which describes the Amazon SES email service that the company uses:https://aws.amazon.com/ses/Along with the response by "Heather L., all of this proves without a doubt that the original email was indeed from Amazon, and is not a "spoof".3) When I checked the links for the product items listed in the original email, every single one points to domain name https://www.amazon.com.Now, think about this: What would a hacker possibly have to gain by placing links within an email that send me to the amazon.com web site?4) If this is a spoof email (which it's most certainly not), how could the the originator possibly know that I was browsing the very items listed in the original email on amazon.com the day before I received it? It's impossible, only Amazon has that tracking informationThat's how and why Amazon automatically sends these advertising emails, to offer items the recipient was previously viewing on the amazon.com web site in an effort to get them to go back and actually purchase them.5) Here is the URL that was within the original email, the link to the product I wanted to buy at the sale price offered to me:https://www.amazon.com/gp/product/***/ref=pe_225750_273107830_em_1p_5_tiThe domain name should look familiar, it's www.amazon.comObviously, this is Amazon's official web site address.I have a very strict firewall, use strong spam filters, and keep my PC up-to-date with Windows patches along with the latest Antivirus file definitions available, religiouslyI also run Norton Antivirus, which also constantly monitors and warns of malicious web sitesAll of that in mind, there's absolutely nothing wrong with my PC as far as implementation of strong security goes, despite their claims otherwise.The bottom line is, I have no idea where these three Customer Service Representatives who are claiming the original advertising email was a "spoof" are getting their information from, but they are absolutely, positively, 100% wrong.It's obvious that claiming the original advertising email is a "spoof" is nothing but a justification to refuse to sell me the item in question, at the price originally offered to me ($386.63)I still want to do this, and the only resolution I'm asking for is that they honor the original price offered to me in writing.Sincerely,- *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that the best they can do is nothing so I have no choice but to accept.I wrote to Diapers.com for the sixth or seventh time and they are still unable to provide us with a resolutionThey told us that the new gift code has been sent to the original buyer back in April 2017, but the buyer claimed no such email was ever receivedWe requested that they send it to the original buyer one more time giving them the benefit of the doubt that this is a misunderstanding, but they wrote back saying they can'tWe most certainly got scammed, but since there isn't anything further we can do...we will move on.This has been a disappointing battle and the outcome is unjust
Sincerely,
*** ***