Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding charges $on your account Order#***.I've
reviewed your previous correspondence and as an exception I've requested a full refund of $for the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize
this wasn't what you experienced.I've shared your experience you had with our management team in customer service department, so we can be sure proper training is provided in the future.I understand your order was canceled as seller informed you that his account was hacked.You weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.It depends on the policies of your bank, but the following code may help your bank locate and remove the authorization in question.- Settlement Verification Code: ***Further, I understand you didn't receive the gameWhile I would love to help you, unfortunately we are unable to issue the credit for the difference amount.I hope you would consider this as an isolated issue and give us another chance to serve you better.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon

Complaint: ***
I am rejecting this response because: I have not been made wholeAmazon responded by saying the account automatically renews the account; however, for payment options it is CLEARLY stated which card to use! My personal card is not mark for use by AmazonI require full reimbursement from Amazon, or I will continue to civil court!
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account.I've reviewed your account and confirm that the
information you received from our Account specialist team is correct.As mentioned, the phone number provided with your billing address does not match the information on file with the financial institution issuing the payment method.Your account or ability to place orders with us is temporarily on hold until we are able to verify the billing phone number.Please send the information below to our secure fax line:-- A copy of your statement for the payment card that you used, including the billing address.-- The last two digits of the payment card.-- Your name, phone number, and email address.You can find our fax number on the Amazon.com Help page:https://www.amazon.com/help/addressverificationWe will convert your fax to a secure electronic image.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issue.You can expect a response from our Account specialist team within hours of sending your fax.I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

that reply is totally ambiguous and fail to directly address the issues in any form or fashion. the reply is one would expect from a politician VAGUE and Ambiguous . the acknowledgement of sending package and having still remain with Amazon the PRINCIPAL Party whom is contracted with when purchase is made to ASSURE that the items are not just attempted delivery but are PROPERLY and deliveredWhen I send items as GIFTs to family and friends and told such has yet arrived is both embarrassing and heart ached as well as financial draining
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back to us with more information as requested.I've reviewed your correspondence and understand that you've received surveys/offers through Swagbucks.Please note that we're unable to assist you with any issues related to third party websitesIn this situation, I'd request you to contact the merchant Swagbucks directly to get this resolved.Thanks for understanding us and we appreciate your patience.Regards,DianaAmazon.comhttp://www.amazon.com

Hello from Amazon.comWe are unable to credit the seller’s account for this transaction as there is no tracking number or proof of delivery that is available which shows delivery confirmation at the buyer's addressIn summary, we are unable to take the actions requested by the seller in this case,
because there is no valid proof of delivery with signature.Thank you for your interest in Amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with Prime MembershipThis is certainly not what we want
our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our right team to look after this.I understand your account was charged for Amazon Prime membership renewal without your consent.I checked your account and see that you've accepted the offer which we provided for the Prime trialTo confirm this, we've emailed explaining the details of this membership with the subject ", Welcome to Your Amazon Prime Free Trial".The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueI see that we've canceled your Prime membership and I have issued full refund of $to your MasterCard on Saturday, September 17, Refunds typically process within 2-business days and appear as a credit on your statement.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Thank you for your inquiry,Order *** was fulfilled to the buyer by the Fulfillment by Amazon serviceItems that are damaged or lost while in our warehouses or shipped using the carrier we select are eligible for reimbursementBecause because the item was customer damaged, and not a result of the Fulfillment by Amazon services, it is not eligible for a reimbursement.The item was returned by the buyer, and placed in the sellers "Unfulfillable" inventoryThis allows sellers to have the product returned to them, so they can review the item and determine if it is in a resellable conditionWe notified the seller about the item in the unfulfillable conditionOn November 10, and email was sent explaining that the item was not in a sellable condition and informing the seller it would be destroyed in days if no action was takenThe email included links to our policy for unsellable items and how the deestroy process workedOn December 08, a Final Notice email was sent warning them about the disposal againOn December a notification email explaining the disposal was completed was sent.The seller has spoken to our Seller Performance and Executive Seller Relations teams about this order and the disposalThey have had several cases informing them of the policy and the timeline of the actions, and thre is no new information to add through this Revdex.com contact

Complaint: ***
I am rejecting this response because:
I felt that I don't deserve the mistreatment that i've gotten from them
Sincerely,
*** ***

Hello, We have decided to reinstate this account and an email was sent to them informing them of this decision on July 3, Thanks, Amazon.com Seller Performance

Hello,As mentioned previously, we are unable to assist the buyer for this transaction as the buyer raised the claim outside the return window as per amazon policy In summary we are unable to take the action requested by the buyer as they are out of return window.Although we understand the buyer's position, we have reviewed this claim and we stand by our decisionWe cannot give the buyer any further information about this matter, and we may not reply to further emails about this claim.Thank you

Hello,We have reviewed the buyer’s claim and the information seller provided for order ***Seller is responsible for the claim because we contacted seller on 06/20/but seller did not represent the claim within days.Seller can contact the buyer to make return arrangements, but
please keep in mind that they are not obliged to return the itemThey may be willing to do so if seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.When a buyer files a claim on one of seller's orders, we send an email to let seller know about the claim and how to represent itIf seller does not represent it within days, we will grant the claim and the claim amount will be debited from their account.Although we understand seller's position, we stand by our decisionWe cannot give seller more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry you were unable to order Echo on Prime Day, I understand you are upset.***, while we agree
there was an issue while adding the items to the cart on the early hours on Prime Day, it was later rectified Customers were able to add the items to the cart and successfully purchase productsConsidering the circumstances and as a one time exception, I've issued $Promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please know, we may not be able to do issue compensation in the future.I hope this helps !Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your item didn't arrive ontimeTo help compensate for any inconvenience, I've refunded shipping
charges of $towards this order.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've also checked that your package shows as delivered on April 23, 01:25:PMI hope you've received package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,When a seller is new, like the seller contacting, there are a few factors to consider when learning the ins and outs of getting paid.The settlement period is determined by your selling planSince the seller has an individual selling plan account will settle days after
the seller registers their selling account, and it will continue to settle every days thereafter.The amount of money the seller is paid will change depending on the orders, but the seller can count on either being paid or charged on the last day of their settlement period as long as their account is in good standingThe seller can see the specific dates of your settlement period in their Payments Report.Additionally, to ensure a safe and secure experience for buyers and sellers, we may hold money from an order as a reserve until we know the buyer received the item they ordered in the condition promisedOnce the seller builds a history of delivering an excellent buyer-seller experience, we will re-evaluate the time period of the length of their reserve.Once the seller has made their first sale, the seller can see if they have a reserve by going to their Payments ReportIn Statement View, the seller will see their Unavailable balance amountAlso, it can take up to business days for the funds to appear in the seller's bank account after we’ve initiated payment, although it is usually sooner than thatAll these factors led to the funds being disbursed the way they were to this sellerThe seller can confirm all this information by visiting: ***

Sabrent Button Controller I have already received an email from the company to return this item so I am not sure why this is needed I have however yet to receive the refund or promotional credit that the company has claimed that they have given me I would like to know when these will be processed

Complaint: ***
I am rejecting this response because:They have not honored the advertised price, which is the LAWThey have not resolved that issue. Here is a copy of my reply to amazon. "Hello Srikanth, I understand that it was a pricing error, but the law states that the item will be sold at the advertised price! Amazon advertised is at $24.99, therefore it should honor that price. When you walk into any store to buy any item and the label says it is X.XX and it rings up for more Y.YY then the merchant has to honor that labeled price! There are no if ands for buts about it.Not to mention your customer service was terribleRather than honoring the price and acknowledging the error your customer service supervisor was condescending as well as un-understanding.I would like amazon to honor the originally advertised price of $I have zero patience and zero confidence in amazon.Thank you,*** *** "
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the refund for the items you've returnedAs mentioned earlier, one of the customer service agents provided incorrect information stating that we've processed a refund.We've checked the return tracking details and can confirm that we never received the return of these packagesIn this case, please provide us with the tracking number which confirms that we've received your return.Unfortunately, we'll not be able to process a refund until we receive the return of these items.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter until we receive your returns, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards, Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the Marketplace seller ordersThis is certainly not what
we want our customers to experience.Orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.You can learn more about shopping with Amazon Merchants on our Help pages:

However, I've forwarded your comments and filed a report to our Seller team on your behalfWhile in most cases we aren't able to share the results of an internal investigation, I can assure you that I'll update you if I'm able to share any changes that we make. If you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:

Please be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.Also to make up for the trouble, as a one time exception I've added a promotional credit of $to your amazon accountYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.com