Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking the time in writing back to us.I've reviewed your comments and realize your disappointment with the delivery service where the package was never delivered even though the tracking was updated as delivered.I've forwarded this issue to the shipping team in our company, I know they'll want to hear about your experience and rest assured this will be taken care of.As mentioned, a full refund of $has been issued for the order #*** on July 17, In case, if you are referring to a different order, please let us know the order number by directly replying to this email.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com
We are writing in response to the complaint filed against order ***
The buyer of this order has requested for a charge-back and it has been successfully completed on 02/20/2016. Once charge back is raised, the A to Z guarantee team cannot assist buyer, they may have to contact the issuing bank to confirm that it has been posted
In summary, there is no fund due to the buyer of this order as the charge-back request is already performed.
Thank you from Amazon.com

Thank you for your inquiry,A full inventory reconciliation has been completed, and the seller has been provided all data relating to the inventory.Additionally, if the seller has any further concerns, we encourage them to continue corresponding through the open case.Please let us know if you have
any additional questions

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand the problem you've had with the Order ID: ***I apologize for it.In this case, I've contacted our concerned team and asked them to investigate this issue on priority and also cancel the order at the earliest.I just wanted to let you know I'll write back to you on November 08, 2016, with more information about cancellation of the order (Answer)I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Also I would like to inform you that, When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceled.Please provide the following code to your bank to locate and remove the authorization.- Settlement Verification Code: ***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
However, I do not want the refund put on a gift card, as I have no plans to ever order from Amazon againThey can credit the refund to my banking account.
Sincerely,
*** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn that you were unable reach our customer service team regarding issue you had with the
, I appreciate you making us aware of your experience.I've reviewed your e-mail and understand that *** carrier never attempted to deliver the order though tracking was updated as "Delivered"Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and unfortunately this didn’t happen with ***.I've forwarded this issue to the shipping team to make sure they're aware of this incident and will investigate into this to ensure that such issues are not repeated in the future.Given the delay, I do not wish you to wait any longerIn this case, I've created a replacement order that's listed belowThere's no charge for this replacement order.Guaranteed Delivery Date: October 18, 2015You can check on the status of the replacement order here:
As your order missed the guaranteed delivery dateTo help make up for this inconvenience, I've issued a full refund of the shipping charges for this order in the amount of $This refund will appear as a credit to your Credit Card within 2-business days.We'll send you an e-mail when the refund is completeYou can also see completed refunds in the order summary in Your Account:
In the future, if you need real time support, please feel free to contact our Customer Service department.To contact us, please go to the Amazon.com Help portal
, hold your mouse over "Need More Help?" then click on Contact UsSimply enter your phone number in the Phone tab, and we'll call youContacting us through the website ensures that we have your account information ready when we call.If you can't access this feature, here are our customer service phone numbers:- U.Sand Canada: ***- International: *** We're available hours a day, days a week.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We value your business and look forward to serving you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I would like a resolve to the main complaint aside from what was stated in the email that Amazon is looking into itOnce a resolve is purposed in regards to what will be done to the funds taken out of my account and why I would be more than likely willing to acceptUntil then I cannot say I'm satisfied with no purposed resolve aside from just looking into it. Sincerely,*** ***

Complaint: ***I am rejecting this response because: This is what I did last almost days and no reponse from AmazonI called and representatives keep saying that "they can't help and they give me same information (amazon write here) and no body response my emailsHowever yesterday Amazon email me and informed me that they refunding my money to my bank account around days I should have itToday is second dayI will wait for daysIf I see that money in my bank account I will contact Revdex.comI didn't see any explanation about why did they keep my money all those time even they reject me as a customerI really want to know that. Sincerely,*** ***

Complaint: ***
I am rejecting this response because I refuse to accept this inaction on Amazon's part to investigate the issues repeatedly stated in past responses that *** *** has intentionally damaged items of mine sent in for trade-in, which is destruction of private property They have also them let them operate without any supervision and violate the Terms and Conditions of the Amazon traprogram with these numerous and repeated cases of massive inconsistency in how these numerous trade-ins were handled There have been numerous items that have been rejected without cause and the amount that is outstanding in lost credit well exceeds anything acceptable Amazon will repeatedly reject this claim and repeated comment on this issue when they claim they won'tI am required to respond in-kind as no response on my part is an automatic acceptance of their non-action, which isn't acceptable Amazon will either need to respond directly and provide a resolution or not respond and let the claim drop.
Sincerely,
*** ***

Hello Mr***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the condition in which your " LEGO Star Wars Sandcrawler "
arrivedWe make every attempt to pack items securely to protect them during shipping.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our shipping department.You can use our Packaging Feedback Program (***) to let us know how we're doingYour input will help us improve product and Amazon packagingVisit our Help pages for more information:***Regarding refund of your order:Please do understand that we can able to process refund for the item as soon as we receive returned itemsI do understand the trouble you had returning items.Under such circumstances, I'd offer you with options.Option 1: You can keep the item without returning them and we would issue partial refund of $118.49 which is 50% off the item cost.Option 2: You can return the items for a full refund.Please feel free to contact us directly by replying to *** with preferred option so that we can take action on it.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the refunds on the order # ***I'm sorry for the inconvenience
caused in this regard.In this case, to help you with this, I've updated to the payments team and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Our records show that this seller signed up for a Professional Selling Plan that requires a monthly subscription fee of $This was not a technical error on our end.The seller was credited for the subscription fee today 03/26/17. This credit should appear
in their account within three business days. Seller can switch their selling plan from a Professional to an Individual selling plan at any timeThey can do this directly through their account.I've forwarded the seller's complaint about one of our Associates to their Managers who will investigate and take the appropriate actions.Regards,

Complaint: ***
I am rejecting this response because:They answered nothing Their agents for the last days have been giving me the run around And still no package A driver takes a package from a warehouse, scans it into his personal car, they then drive it around and deliver it, before putting it on the porch, they scan it and that immediately sends a text to my phone I went out there No one was thereI immediately contacted Amazon and was told they contacted the driver and it will be there first thing Friday a.m - Nothing Contacted Amazon again they said Friday by 4:p.m- Nothing again.Contacted Saturday and they told me that agents "can't" contact drivers But yet two other agents told me that they talked to the "driver" who had accidentally scanned it The CUSTOMERS obviously mean nothing to Amazon They just keep on lying. So now this "gentleman" tell us that it is not their policy to scan packages before they are delivered but then a sentence later states that there could be an incident where the driver accidentally scans it WHICH IS IT? HOW DO YOU KNOW THAT? I was told you can't contact the driver.Look, packages don't get lost from the personal vehicle of the "Amazon Carrier" they were loaded into I have friends that work for Amazon and I have talked to the hundreds of carriers that have been to my house that get paid by Amazon They misdelivered the package and when I contacted them on Thursday right away they should have (A) actually contacted the driver or (B) resent the pacakges right away knowing that the only way a package gets lost by an Amazon carrier is if they misdeliver it or they get in a car accident. Not one person I have talked to, including this meaningless letter, has offered a solution They just keep lying and lying further to a customer of years and thousands of dollars spent All I want is the four items I ordered redelivered And now for the sake of wasting three days of my time, maybe $in wages.By the way I have EVERY chat log where each agent lies over everything And where each of them change their stories Great customer service!
Sincerely,
*** ***

Hello,When a buyer files a claim on one of the orders, we will send an email to let seller know about the claim and how to respondDuring our review of the claim, we may ask you for more information.If seller's do not respond to us, we may charge the claim to your account.To be sure that seller's
do not miss their chance to respond to a claim, we recommend that seller's should regularly check for claims on the A-to-z Guarantee page in the Performance section of Seller CentralChecking for claims in Seller Central can help seller's stay on top of claims even if they do not see our email.Since seller did not respond to our email sent to them requesting them to submit their representation for this order, this claim is charged to their accountWe have reviewed this claim and we stand by our decision
Thank for your interest on Amazon,
Sincerely,

Complaint: ***I am rejecting this response because:Amazon cancelled order, merchant didn't and stated item was on the way, it never arrivedAmazon is responsible for fulfillment
Sincerely,*** ***

Hello ***, I'm Gayathri from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I've reviewed your complaint and I'm sorry to hear about the delay in delivering your order. Please
understand that as your orders are being delivered to an APO address we only use standard shipping to ship the ordersPlease note that Standard Shipping Deliveries may take longer—up to days for APO, FPO, or DPO addresses. You can check more information about delivering to APO address by clicking the below

Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speed
The most up-to-date delivery estimate will display in your order confirmation email. If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment. Please be assured that the orders will be delivered to you on the estimated delivery date. I hope this information helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order # ***Please allow me to look into this.I've
verified and seen that we've issued advance refund of $to your account on Friday, August 18, 2017.Since your return package didn't arrive within return window, we've retro charged your card on Saturday, October 7, Shortly after that we've canceled this charge and issued full refund on the same day as we got the update from our return center that your package was received.To compensate for the inconvenience caused to you in this regard, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. I hope this action of mine helps! Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Manikanth

iI finally got my checkRevdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry you had trouble with your order #*** and marcus wattsDS didn't write backAll
Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee
I'd suggest you to file a claim against them so that our guarantee team will investigate further and get back to you with an update shortlyYou can file a claim by entering your order number (***) here:
***
If you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:
***
You'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:
***
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I am sorry for the inconvenience caused to you with the recent purchaseI have checked and see that the seller has responded to our call, and had issued a refund on the orderThe refund of $was issued on Tuesday, January 3, The refund will reflect on your account within 3-business days from the date on which it was processed. Once processed, you'll also be able to see the refund request here:

I hope this information helpsWe look forward to seeing you again soon. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, MaheshBoddu
Amazon.com
http://www.amazon.com