Amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about an unauthorised charge in your account for amount $I checked your transactions
and couldn't find any charges for $We'll need to continue this investigation over the phoneBefore you contact us, please check with authorized users of your credit card.If you've checked with others, call customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Regarding the refund of $193.98, I have checked your order and found we have issued refund of $on April 3, Since the order was partially paid by gift card, $has been returned to your gift card balanceThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Rest of the amount $was processed as refund to your Master cardIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to anotherI would also like to confirm we have issued additional refund credit of $to your MastercardYou can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***If you don't see the Master Card refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.If your bank has trouble locating the completed refund, please contact our Billing Specialists so they can investigate why this may be happeningYou can e-mail them directly at [email protected] include:• the order number if available• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Thanks Wilmani
If Amazon stood behind me on this I'd take a bullet for Amazon again
I've been such a big proponent of yours so I've been so incredibly disappointed by this case. Like I've said I found the seller directly on Amazon. I now know that doesn't ***er but I just mistakenly thought that meant I was safe
Thank you for your consideration
-***Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely, *** ***
If Amazon stood behind me on this I'd take a bullet for Amazon again
I've been such a big proponent of yours so I've been so incredibly disappointed by this case. Like I've said I found the seller directly on Amazon. I now know that doesn't ***er but I just mistakenly thought that meant I was safe
Thank you for your consideration
If Amazon stood behind me on this I'd take a bullet for Amazon again
I've been such a big proponent of yours so I've been so incredibly disappointed by this case. Like I've said I found the seller directly on Amazon. I now know that doesn't ***er but I just mistakenly thought that meant I was safe
Thank you for your consideration

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the access to your Amazon account.I've verified and see that
the billing details which we received didn't match with the card issuer and we failed to verify your cardHence, your account was kept on hold to ensure there will be no fraudulent activity on your account.Amazon takes all security-related matters very seriously and your account security is our top priority.However, I've verified and see that your account is been reinstated on March 11, and you can access your account as normal.If you still wish to cancel your monthly Prime membership, do let us know so that we'd go ahead and cancel the subscription for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.com writing on behalf of Naseema who is currently out of office.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the overdraft fee charged.After reviewing your account, our billing team confirmed that we charged for Prime on December 18th As per Bank statement that was sent to usshows that Prime was refunded on December 21, So we will compensate for overdraft fees between charge on 12/& refund posting on 12/21, Which per the provided screen shots totals $35.You will be able to see refund next 3-business days.Please do understand that we will not compensate for overdraft fees Before the amazon charge for prime, or After we refunded primeThose are not dueto the Prime Charge.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer anyadditional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Praveen MAmazon.comhttp://www.amazon.com

Greetings from Amazon.com, It appears that an unauthorized party obtained this Seller's information on a site other than Amazon.com and have gained unauthorized access to their selling account When this happens, we conduct an investigation, during this time, we temporarily suspend the selling accountThis seller's account was suspended on 05/17/and re-instated on 10/26/I made an exception and credited the seller for five months Susbscription fee ($x 5) They should be able to see these credits posted in their selling account.Fulfillment By Amazon storage fee is assessed as long as Sellers have units stored at our Fulfillment CentersThere is no exception that can be made to credit storage fee.We are not able to issue any other credit on top of the five months Subscription feeRegards

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the refund for the subscription
Showtime of your account under the email address "***@aol.com".Since this is a unique situation, I'm collaborating with our Digital team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello *** * ***, I'm Prathyusha from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I've reviewed your complaint and I'm very sorry to hear about the delivery problems with Amazon
Logistics, and I appreciate you making us aware of your experienceWe use valuable feedback like yours to continually improve delivery performance by all our carriers. In order to address your concerns, which appear to relate to deliveries made by AMZL, in the future we will attempt to prioritize different carriers to deliver to your shipping addressPlease note this does not entirely eliminate deliveries from AMZLThis change will take approximately three weeks to go into effectIf you continue to experience delivery issues, please let us know. The option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping addressIf you add a new address or edit an existing one, the carrier you've asked us to move to the bottom of the list might be chosen for that address. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
Thanks for your responseAs you said you don't do price match for other products other than TVHowever please see the below emailYou do the price match for the mattress I purchased on amazon (***)So I would appreciate you act consistent for customer support and price match on my shoe alsoThank you!
Best regards,
***
On Sun, Jan 24, at 6:PM, Amazon.com wrote:
Hello,We're writing to let you know we processed your refund of $for your Order *** from LinenSpa.This refund is for the following item(s): Item: LUCID Memory Foam Mattress, Queen, 10-Inch Quantity: 1 ASIN: *** Reason for refund: Account adjustment Here's the breakdown of your refund for this item: Goodwill Refund: $50.00We'll apply your refund to the following payment method(s):Visa Credit Card [expiring on 6/2018]: $50.00We've processed a refund for the above order in the amount of $The refund should appear on your account in 2-days if issued to a credit card.Refunds issued to a bank account typically take 7-days to reflect on the account balance.Have questions about our refund policy?Visit our Help section for more information:http://www.amazon.com/refundsWe look forward to seeing you again soon.Sincerely,Amazon.com
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Information requested enclosed. I placed an order for a pristine condition amiibo the order number is as followsOrder:*** One day shipping was not an option I could select so I had to accept two dayThank you for adjusting the price of this item and I hope that it is shipped in a box with ample protectionThank you for your assistance in this matter
Sincerely,
*** ***

Complaint: ***
Here is the text of a message I sent to Amazon (replying to their e-mail) today at 05:22EST:
Thank you very much for your response. However, I see Amazon is still falsely advertising a product that contains 1.0oz but showing a photo which clearly shows 1.5oz. (I illustrated this by sending you two photos -- one of the product as received and one of what Amazon advertises. Did anyone care to look at what I sent?) And, so far as I know Amazon is still prohibiting me from communicating this fraud to other potential purchasers via product feedback
I listed three things Amazon would have to do to "make this right." So far as I can tell, Amazon has held firm and avoided the issues I presented
So, allowing us to purchase the product that has been misrepresented by Amazon is not a solution
Essentially, all I wanted from Amazon is honesty and an opportunity to inform others of the situation with the product we purchased. My request was denied and teh author of the communication to me said "we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response." In my view this pretty much says it all.
* ***
Therefore, although I very much appreciate your communications, this matter has not been resolved

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to meFor future customer business by myself and all others, I sincerely hope situations like this do not take over a month to correctThis took a lot of time from me which is irreplaceable, and also put a small hardship towards me financially
Sincerely,
*** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you're concerned about the charge on your payment card.As mentioned earlier, I've verified
that your order has been canceled and you have not been charged.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.In this case, your payment card was authorized when you placed the orderHowever, when we tried to charge your card we received repeated decline notices from the bank and that's why we've been unable to ship the orders.An authorization is not an actual charge to your credit card or bank account rather, it reserves the funds until the transaction is either processed or canceledPending authorizations are always canceled, but some banks have been known to hold these authorizations.As the orders have been cancelled the authorization will fall offI recommend contacting your bank, they'll be able to clarify how long they hold payment authorizations for online ordersPlease provide the below details to your bank so that they can credit the debited amount to your payment card$- July 30, DECLINED - System Trace Audit Number = ***$- July 30, DECLINED - System Trace Audit Number = ***$- August 1, DECLINED - System Trace Audit Number =***As the order has already been canceled we are unable to take any actionsPlease contact you bank they should be able to help you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As mentioned, we closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policies.We're unable to provide any further refunds or reopen your accountThe decision to close your account is a final decision and we won't be considering further requests to reinstate them.You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear this is taking a bit more time than usual.I'm still working with out appropriate team to resolve this issue and I just wanted to let you know I'll write back sooner with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha S
Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: you can't file a police report online for AtlantaAlso I can't go to a police station to file a report because I not longer live there.Sincerely,*** ***

Hello, We are writing to you regarding the Order ID ***In this case item was returned to seller and seller confirmed one item was damaged hence not able to refund, and we did ask the seller to at least issue a partial refund to the buyer and mail was sent on 1/17/and on
1/22/but there was no response received for the mail sent hence seller was faulted for no response on this orderAnd the next Order ID ***In this case seller was faulted for no response to the initial mail which was sent on 1/14/ In summary we are unable to assist further in this case and we cannot arrange a return back to seller for the order *** as per Amazon policy Sincerely Sharieff

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the experience you've had with the Order ID: ***This is certainly not
what we want our customers to experience.In this case, I've checked and see that we've already issued a full refund of $to your payment card on Tuesday, October 25, Further, I would like to inform you that there are no security issues/concern on your amazon accountHowever to be on a safer side I was informed from my account specialist team, asking you to change the account password.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I hope your Monday is Marvelous!
I'm sorry to hear that you have repeatedly had negative experiences ordering with Amazon Prime Pantry. This is not acceptable! I have submitted feedback to our Fulfilment Center regarding the packaging of the Prime Pantry Boxes so don't worry! Your voice will not go un-heard!
Sincerely, *** ***

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you are receiving packages which you didn't
order.I see there is a Amazon account under the name *** *** with a different email address ***@***.comI'd request you to check with your friends and family regarding the account.However, we'll be able to help you, but first I need some more informationPlease provide us the tracking numbers or delivery confirmation numbers.If you can't find the tracking or delivery confirmation number, you can instead provide the following information from the address label on the outside of your package (the one with your name and address on it)You should see a long string of letters and numbers separated by slashes, that looks like this:Fbfe18717/2/3998/econ-us/of 1/What we'd need is the combination of letters and numbers that appears immediately before the first slash (for example, in this case, it would be "Fbfe18717" - please note it's case-sensitive).Please send the details of all the packages you've received so that we can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***, I'm Mahesh from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry to hear your Problem with Prime Free Trial, I understand you are still waiting for the Trial
Period. ***, I've checked the previous correspondence, screenshot that you've sent and please know that VISA do not know if you were a Prime Member already or not, hence was shown to youFurther, it was an incorrect promise from our Customer service about trial being activated after hoursI've made sure to coach them accordingly. As informed earlier, you were a Prime trial member and we will not be able to provide Trial period again. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Mahesh. VAmazon.comhttp://www.amazon.com