Amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the closure of your Amazon.com accountWhile I understand that
you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to look into this at the earliestI'll be personally following up on this and we'll get back to you with an update within 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that your order #*** hasn't arrived yet.As an online retailer, we
completely rely on carriers to make final delivery to our customersUnfortunately, we missed the delivery mark for this order.We are always happy to hear our customer's feedback on how we can improve the services we offerI've shared your comments with our shipping teamWe're constantly fine-tuning our presentation to provide our customers with the greatest value, selection, and information for their online purchasing decisions.On searching your order, I see that dashboard clamp was sold by a merchant, Ipow Official, and shipped by AmazonSome items offered on our website by sellers (Amazon Merchants) are labeled "Fulfilled/shipped by Amazon"These items are shipped to you directly from an Amazon.com fulfillment center, and we take full responsibility for their safe and timely arrivalBecause merchants' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.To make things right for you, I've now issued a full refund of $to your Pinless Debit Master cardThe refund is processing and it'll appear on your Pinless Debit Master card within business daysWe'll send an email once the refund is completeOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I've searched our website and see that same item is available as sold by a merchant and shipped by AmazonIf you're still interested in the same item, you're welcome to place a new order for it which shipped by Amazon with Same-Day/One-Day shipping and do write back with the new order numberOnce we hear from you of the new order number shipped by Amazon, we'll either waive-off or refund complete ship chargesFor your convenience, here's the current listing of same item:https://www.amazon.com/dp/***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello *** * ***, I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I understand your disappointment with the seller orderHowever, I confirm A-to-Z
guarantee claim is granted and refund of $is credited Visa CardYou'll see the refund on your credit card statement in the next 3-business days.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello, We have reviewd the buyers claims for this order and found that buyer has to return the item to the seller in order to be eligible for a refundPlease note that a full refund can be only issued once the item is returned back to the seller. In summary, we can ask the seller to issue
a refund only when the item is returned back. Sincerely,Ajith

Complaint: ***
I am rejecting this response because:I actually do not accept your offerJust this morning your employee lied to me two to three times on RECORDED linesMy packages had day shipping, your company allowed a carrier that is not delivering in two days to pick up my packagesI had SEVEN items supposed to be delivered todayThat is what prime is for correct?! Even after all the problems I stay loyalBut at this point this need to be taken into laws handsI was called a fg by your employee, I was cursed out by one of your senior advisors, given the wrong info and then got a call back saying I got the wrong infoI have had four packages stolen, I had two of your drivers lie, one take a picture at another residence, the other refused to drop my package off, all notedAll amazon does is give u credits to buy THIER PRODUCTSNot what you chose but what THEY want you toSo there is no resolution
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the reward points on your cardThis is certainly not the experience
we want out customers to have and I'll be sure to follon any helpful training opportunities.Since this is a unique situation, I'm collaborating with the appropriate teams involved to get this investigatedPlease allow me 2-business days to get back to you with more information on this.Thank you so much for your patience while we look into this issueI'll send you an update as soon as I have additional information.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: *** I am rejecting this response because:A - MrKumar does explain about an incorrect price listing in his response (not relevant to buyer but to the seller ethical responsibility), and B - the reason for refund communicated by amazon.com to buyer was "Account adjustment"C - An "occasional error" on the amazon.com end has cost Buyer over $in accesories for the phoneThere was shipping confirmation by e-mail and through the app /Your orders/Even today Tuesday 24th, the app provides an update that the item is expected by Feb(If I could add further screenshots, I can evidence this claim).D - Amazon Marketplace does not exonerate amazon.com from being ethical and conduct themselves with morality in business transactionsThe response could correlate to the level of a fraudulent craiglist.com listing (no offense to craiglist, but to fraudulent sellers).E - The response from MrKumar is in conflict with the mission and also vision from the company: "Our vision is to be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online"In no way does the customer centric approach alludes the errors on price listing, account adjustment, occasional amazon.com errors, or buyers loss of money for falsely reporting the item shipped.F-Their 14“principles” are also their core values: Customer Obsession, Ownership, Invent and Simplify, Are Right, A Lot, Hire and Develop the Best, Insist on the Highest Standards, Think Big, Bias for Action, Frugality, Vocally Self Critical, Earn Trust of Others, Dive Deep, Have Backbone; Disagree and Commit, Deliver ResultsThese are blatantly betrayed and dishonoredG - Whenever any customer accesses a product within the amazon.com platform, the umbrella of the amazon name is not excluded from third party sellersIf that were the case deceitful practices and misleading prices would be more prevalentEven if amazon does not handle this business directly, they do handle this businesses indirectly, therefore amazon.com responsibility is to respond for these errors and/or mistakes not a mellow apology when a loyal customer trusts them, with not a working phone and waiting for a replacement one that is cancelled by amazon.com based on weak and incoherent arguments that harm ultimately the customerDoes amazon.com take pleasure in causing harm to those customers that put their trust in their company name? Sincerely, *** ***

Complaint: ***
I am rejecting this response because: This resolution is not quite fair, but I have outlined a compromise below. Raghavender,I appreciate your emailI would ask you do one more thing in good faith after this incident and I will withdraw my complaint and we can start over as long as your employees no longer play in my account settings when there is no reason to.Since my account previously expired on July 26th and not the 5th, I would ask you extent my membership one more month until September 5thAs it stands right now, I have still been shorted by this resolutionI am not looking to gain anything for free and I believe you will see that if you check my spending with AmazonI only want a fair resolution to what I believe was an intentional attack on me after I had a few bad experiences with some of your representativesThis has led to even more bad experiences since I filed this complaint. I am asking for one more month for this resolution to be a fair oneGive me that, and give me good customer support in the future, and all will be forgotten.Sincerely,*** ***
Sincerely,
*** ***

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry to hear of the difficulties you've had accessing your account. I've reviewed your account and confirmed its been reinstated and currently active and an email confirmation has been sent by our account specialists. Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period of time to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date. For your security, we canceled the following order when we could not confirm your information: - - Order Number: ***If you would like to receive the items in this order, please feel free to place a new order. If you have any additional questions about your account, our customer service team is always happy to help - you can click a button to contact them by e-mail or phone from any Help page on our website. You can also reach Customer Service via e-mail or chat: http://www.amazon.com/contact-usI hope this information helpsWe look forward to seeing you again soon. Regards, Raghavender S. Amazon.comhttp://www.amazon.com

Hello, we have looked into the issue and asked for more information from the seller, we will be contacting the buyer shortly with a response In summary, we have asked seller for more information regarding the claim and awaiting a response. Sincerely,Ajith

Complaint: ***Rejected. I listed three things that should be done to address this issue and the message I received indicates my request has been rejected.
I am also attaching two photographs I was unable to upload during the entry of my initial complaint
** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my apologies for the delay in getting back to you.To get this resolved, I've issued a refund of the remaining amount of $for the Delta Faucet In2ition 4-Setting Two-in-One Hand shower, Shower Head, to your payment cardYou'll see the refund on your credit card statement in the next 3-business days.Again, I'm sorry for the time you've spent dealing with these issues.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. I hope this helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the negative encounter you've had with our customer service teamThis is certainly
not what we want our customers to experience.I've personally heard your interaction and this is something unacceptable, as we give top priority to our customersI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customersRest assured that this wont happen againI apologize for it.Regarding Prime subscription, If you wish to receive full prime benefits then you will have to pay full Amazon Prime membership for $annually.***, your experience here has been highly unusual and is not at all typical of what you can expect with usYou're a long time-valued customer, and we look forward to serving you for many more years to come.Please know Amazon.com is what it is because of Customers like yourselvesOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear that you've had a problem with the "Koolatron KWC-Coca-Cola Personal 6-Can Mini
Fridge."Because more than days have passed since this item, was delivered, we can no longer accept a returnOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.I'd recommend contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyPlease get in touch with the manufacturer immediately, they may offer a repair or replacement serviceHere’s their contact information:KoolatronPhone: 800-265-8456Email: [email protected]: http://www.koolatron.com/While our goal is to provide our customers with as much information and assistance as we can, the manufacturer has more specific information than we do about their productsUsually customers will receive the information they need from the manufacturer in a helpful mannerWhen contacting the manufacturer, you may want to have the following information handy: the model number, serial number, and part numbers.If the manufacturer can't help to fix the defect or replacement, please contact us again by replying to email so we can determine how best to proceed.We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have REPEATEDLY talked to your check processing service!! They keep telling me that they "do not do refunds" and that I need to go through AmazonI am in an endless loop: Amazon cannot refund my payment because technically they already did only to an incorrect bank account; The check processing people say they don't do refunds and send me back to Amazon!
You obviously do not understand the problemThe wrong account number was usedYour payment processing people cannot seem to understand that AND every single time I have had to talk to these people they tell me they do not do refunds and that I have to talk to amazon!! AND I am NOT giving your check processing people MY SOCIAL SECURITY NUMBER AND DRIVERS LICENSE NUMBERThey do NOT need that information!
Sincerely,*** ***

Hello Mr *** ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry; Apple iPhone 6S Plus, 16GB Space Gray, AT&T was determined to be in a lower condition than
acceptable.Because you selected the "Do not return the item" option, and we found your trato be not working which is dented in cases, we issued you a $gift cardThis is the amount that was quoted to you at the time the item was submitted for trade-in.According to the information provided by the facility processing your submission, the specific reason your item met a lower tracondition was: Dented at several places on the casing.I've attached the picture of the dents on the Revdex.com complaint.You can find which items had their conditions revised by visiting Your TraAccount (amazon.com/tradein/youraccount)On this page, locate the traorder and click on the "Condition Revised" link for more details.For future traorders, you can choose to have an item returned to you instead of accepting a lower amount, by selecting the appropriate option when submitting your trade-in.Please visit our Help pages for more information:***Please feel free to contact us directly by replying to *** if we can be of further assistance.I hope this helps! We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Right now, the after-sale department offers me two options: either to return but the merchandise need to be unused or to keep the bag with a deficiency that I can not ignoreI really don't want to keep the deficient bag and want a exchange, but I already used once and I can't afford to wait another month for I have already waited for about a month and the bag I want is now sold out, when can I buy another bag? I believe I already make myself very clearI buy this bag not only because I like it very much but also I really need a bagNow you give me a deficient one and ask me to wait until you got stock and I have to bear a life without a suitable bag to go out , and also for the right price, I argued about a month, and you guys finally checked it out for meI send countless emails to your Chinese department and even to your American headquartersMY TIME IS valueless?
I have to accept this bag because I can't afford to wait a long time which I don't even know when I can get the chance to buy the bag I wantBut I really can't bear the deficiencyIt is very obvious and all my friends say it looks very cheap and like a substandard productIt really make me upset and I don't even want to carry this bag out.
I really hope the difference can be returned to me, and I also want a 60-dollar gift certificate , for basically I bought a useless bag and waste plenty of my valuable time in arguing with youI want to buy a new bag insteadIt even make me curious that whether the discounted products on shop bop.com are all deficient ones for a discounted bag that one of my friends who bought on this website is also with a unbearable deficiency.
I can't believe I make a order on your website to book a kindle! Now I really fear to look what I will get!
worst shopping experience ever!
Sincerely,
*** ***

Hello from Amazon.com. We have reviewed the complaint associated with Order ID ***We will not be able to take the actions requested by the customer because the seller has confirmed that the return was not received for this orderThe buyer has returned the item without a
tracking number and this cannot be taken as sufficient proof of delivery. In summary, we cannot take the actions requested because the buyer has failed to provide any proof that the order was returned back to the seller. Thank you,

Complaint: ***I am rejecting this response because: this tells me nothing that isn't already listed on the Amazon website It's a stock answer (with spelling & grammatical errors), not even tailored to my question The point of which is that Amazon is excluding customers from purchasing Prime membership, unless they provide a credit card number Once again, my question is, since Amazon accepts orders for all types of merchandise & services (e.gextended warranties for products) paid for with Amazon gift cards, why is paying for Prime membership with a gift card any different? The Prime membership is paid in advance, so what's the difference?
I would like my questions answering by management based in the U.S., and via the Revdex.com website, not through my personal e-mail address
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Unusual it has been happening all the time latelyIt’s time to stop making promises and start making changes.
Sincerely,*** ***