Amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay your order went through that was placed with prime shipping.I understand that, as a
member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing.Our delivery estimates are based on item availability, the quantity ordered, and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipmentYou can find more information here:https://www.amazon.com/gp/help/customer***With regard to the shipping charges, we can only refund the amount of shipping charges that were actually applied for the order either via prime shipping or via shippingThis was why we were only able to refund you for the amount of $4.17.However, please understand that we charge a single fee for each shipment within an order, plus a fee for each item in that shipmentBoth fees vary depending on the types of items you orderHere's how we calculate your total shipping cost when you select "Group my items into as few shipments as possible":(Highest Applicable Per Shipment Cost) + (Number of Items or Pounds x Per Item Cost) = Total Shipping FeeFor more information, please visit our Help pages:http://www.amazon.com/gp/help/customer/***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,
Thank you for contacting usPlease be aware that there are no funds in your selling account "*** ** *** " to be disbursed

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am awaiting the refund to be transferred to my bank account
Sincerely,
*** ***

Hello ***,I’m MaheshB*** from Amazon.comI’ve reviewed your previous correspondence with Naseema who is currently out of the office today and I will be happy to assist you on behalf of my colleagueI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about the closure of the accountWhile I know you're disappointed with our stance on this matter, I want to assure you the information you received from our Leadership team is correct.As mentioned, we can only take action on this upon receiving the below-mentioned documents.-- A telephone, electricity, or other utility bill that clearly shows your name and address.-- A scanned copy of the photo and information page of either a valid passport or a scanned copy of both sides of your identity card.You can find our fax number on the Amazon.com Help page:
I'm sorry to say that we won't be able to take any action on the account without providing documents.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaheshB***
Amazon.com
http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with the item " NEW Li-ion Battery for HP/Compaq HSTNN-LB
hstnn-db462889-484170-485041-HSTNN-LBevevhstnn-c51c hstnn-ibhstnn-ubhs ".Our customers' safety is of paramount importanceTherefore, I've passed your concerns about this item along to the Electronics team so they can be aware of this potential hazard.We appreciate the time you took to notify us about this product.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can see that you have been a valued customer with Amazon prime membership for more that 8+ years and we
appreciate your patronageWe value the trust you have on us.I'm sorry for the recent bad experience that you have with our prime delivery.As an online retailer, we rely heavily on our carrier service to deliver packages safely to our customersHowever, despite all our efforts, there are still some unforeseen incidents that are beyond of our control and delivery delay happens.If the item you're ordering is out of stock or unavailable to ship immediately, the shipping method time starts when the item shipsFor example, it will take two business days after an item ships to reach you with Two-Day Shipping.If available, Saturday or Sunday delivery will be specified on the product page and/or during checkoutOtherwise, our shipping methods apply to business days only, not weekends or holidaysRemember to check the ordering cut-off time shown on the detail page.One-Day and Two-Day Shipping for U.SDeliveries can't be sent to P.OBoxes or APO, FPO or DPO.If we provide a guaranteed delivery date and a delivery attempt is not made by this date, we will provide a refund of any shipping fees associated with that order.Please see our Guaranteed Delivery Terms and Conditions for more details.https://www.amazon.com/gp/help/customer/display.html?nodeId=201910260I regret we can't issue refund for full year of Prime Membership and also full refund for the items that were not received by the time they were promised by.I hope you can understand my limitations.We try our level best to provide convenient and stress free shopping to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because:This is not acceptableMy account was shut down for more than a month due to a clerical errorMy trial/subscription needs to be extended accordingly
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is partially satisfactory to meI find the response to be a complete contradiction to what I was told back on August 9th regarding the proper procedure to disabling an account. Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I have not received any refunded monies to my checking accountI have not been in contact with nor contacted by Amazon ESRI do not have a way to followup with Glen from ESROn March 16, I was sent the following email stating that my account was being closed because I am operating out of a region the Amazon does not supportI live in Stone Mountain, GA, USAPer Amazon Account Services I provided a copy of my Drivers license as proof of Identify and locationAs a result of this closure not only was my Seller Account closed, but also my Amazon Prime, Kindle and PrimeNow accountsI am an Amazon Prime Store Card holder that can not longer utilize my cardPlease address the issues aboveThanks! [email protected] Hello, A review of your account has indicated you are located in a country or region that we do not support. We have therefore closed your Amazon account. Any new accounts you open from an unsupported location will be also closedWe took these actions to comply with US export laws and regulationsThank you, Amazon.com [email protected] Mar 16to me, ***
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know about the delivery issues that you've had.It's definitely regrettable that you've had
some many issues with getting your packagesI'll be following up with our transportation team regarding the issuesWhat you're experiencing isn't what we intend for our customers.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happenWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.I'd love to help, I'd request you to provide us with the affected order number so that I will look into itYou can reach me with the order numbers by replying to this email.We look forward to hearing from you.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had with not being able to leave reviews for the products
purchased.We have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer Reviews. Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removed. Your community privileges may have been revoked for one or more of the following reasons:-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.-- You requested free or discounted products in exchange for reviews. We made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstated. To learn more about our policies, please review the following on Amazon.com:-- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730)-- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630)-- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170) We cannot share any further information about this decision and appreciate your understanding in this regard.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I've
reviewed account details and can confirm that our Account specialist team took below actions on your account to protect your information:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Issued refunds for the charges listed below to your Gift certificate ending in --.It may take several days for the refunds $+ $which is equal to $that we issued for these charges to appear in your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:• Re-enter your complete credit or debit card number the next time that you place an order.• Re-enter any addresses that you recently added to your account.• Check your subscriptions, if you have any. You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response and I want to clarify AGAIN what happened: 1) I paid for the Amazon prime service which guaranteed business day delivery2) My order is delayed and one Amazon representative decided to refund to me as an apology3) Amazon deactivate my echo and forced me to return the refund without a reasonable explanationI want1) Amazon activate my echo as soon as possibleIf you insist that your procedure is to charge my credit card, I will agree but on the condition that you will refund the money you charged.3) Again, please stop twisting the truth and apologize for the dishonestyThe Amazon representative refunded me because of the late delivery, not because of the product lostI know you want to claim the refund is for product lost, and I should return the refund because I have received the orderHowever, it is not the truthI have submitted evidence to you again and again, and I am willing to submit again to Revdex.com if needed. Best,

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
As informed earlier, Amazon Marketplace allow customers to buy and sell their own copies of items on our online catalogSellers either collect used books or buy them wholesale from publishersThey are free to set their own prices for their retail salesDetail pages for Marketplace titles will remain in order to allow third party sellers to participate in Amazon.com’s MarketplaceI hope you'll understand our limitations in this regard
If you still have any concerns, you'll need to contact the Publishers of the book and they'll be happy to help you
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***, I'm Praveen from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry for the issues you had with your orders. I've checked and see that there are no open orders in your
accountTo help you better, I would request you to please reply to this email with the order numbers where you have issues so that I can investigate and help you further. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. We look forward to see you soon. Regards, Praveen M
Amazon.com
http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the Amazon Student Program and I can certainly understand your frustration for being chargedAlso, I understand your concern about the charge to your card without any notification towards Prime membership.I see that you've subscribed to Six Month Free Trial Prime Plan for Amazon Student Program on June 17, The free trail was ended on December 17, and you were automatically upgraded to paid One Year Paid Prime Plan for Amazon Student Program.When you sifor the Prime membership we display the terms of the programThis membership is initially offered as a trial and after the trial it is automatically upgraded to a paid membership, for this reason we ask you to enter the credit card details.If you don't want to automatically renew your benefits when your membership expires, you may change the auto renew setting to "Do Not Renew." Unless you notify us before a charge that you want to cancel or do not want to auto renew, your prime membership will automatically upgrade to regular Prime membership.I've forwarded your comments about notifying the prime charge prior is a big help to customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.I can confirm that we have issued a refund of $for your overdraft fee for Prime membership on December 21, We have processed the refund, and it will show in your account according to your bank's policies.You can check back with your bank for a refund confirmation and write back if you don't see the amount in your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander NAmazon.comhttp://www.amazon.com

Hello, I'm Naseema from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I understand your concern regarding credit report. I've reached to our Payments team in order to look into this. As soon
as I receive an update from our team I will get back to you with more information. Please feel free to contact us directly by replying to *** if we can be of further assistance. Regards, Naseema S. Amazon.com
http://www.amazon.com

Hello, As we already stated, we have closed your claim for order *** because it is not eligible for coverageWe do understand your disappointment, however the seller has already shipped the order and is unable to cancel it nowIf you do not want the item, you can arrange a return
through our Online Returns Center (http://www.amazon.com/returns)If the seller has not provided return instructions by the time the item is delivered, please contact us and we can open an A-to-z Guarantee claim at that time.To learn more about coverage, visit the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).-- Date of Claim: January 15, 2017Thank you

Hello Mrs***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and completely understand your disappointment regarding the delivery issues and
the experience you've had with our customer service teamIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.We are passionate about our customers and hope to provide a great customer experience overall - I'm sorry that wasn't the case in the example you've shared. I've forwarded your comments to appropriate supervisory personnel so that all coaching and retraining needs will be addressed.I understand that you've had multiple issues with USPS and upon verifying your account details, I can confirm that we've taken appropriate actionsRest assured that you will no longer receive packages from USPS and we'll give priority to other available carriersIt'll take about 1-weeks for this change to go into effectPlease understand that this change is specific for a particular shipping address.*** ***
*** *** *** *** ***
*** ** ***
*** ***
Please be informed, if you send items to a different shipping address or make changes to your address on file, this carrier might be chosen to deliver the package.Regarding your recent package that was not delivered by UPS, I've forwarded this issue to our shipping team and I'll be sure to follon any opportunities to ensure we do everything possible to avoid situations like this.Further, I see that our Customer service team has issued a full refund of $for this order and also issued promotional creditsUnfortunately, we'll not be able to honor any further compensation in this regard.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standardI hope you'll give us another chance in the future.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com