Amazon.com

Hello ***, I'm Praveen from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry for the issues you had with your orders. I've checked and see that there are no open orders in your
accountTo help you better, I would request you to please reply to this email with the order numbers where you have issues so that I can investigate and help you further. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. We look forward to see you soon. Regards, Praveen M
Amazon.com
http://www.amazon.com

Hello *** * ***, I'm Prathyusha from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I've reviewed your complaint and I'm very sorry to hear about the delivery problems with Amazon
Logistics, and I appreciate you making us aware of your experienceWe use valuable feedback like yours to continually improve delivery performance by all our carriers. In order to address your concerns, which appear to relate to deliveries made by AMZL, in the future we will attempt to prioritize different carriers to deliver to your shipping addressPlease note this does not entirely eliminate deliveries from AMZLThis change will take approximately three weeks to go into effectIf you continue to experience delivery issues, please let us know. The option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping addressIf you add a new address or edit an existing one, the carrier you've asked us to move to the bottom of the list might be chosen for that address. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***, I'm Mahesh from Amazon. comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I'm sorry to hear your Problem with Prime Free Trial, I understand you are still waiting for the Trial
Period. ***, I've checked the previous correspondence, screenshot that you've sent and please know that VISA do not know if you were a Prime Member already or not, hence was shown to youFurther, it was an incorrect promise from our Customer service about trial being activated after hoursI've made sure to coach them accordingly. As informed earlier, you were a Prime trial member and we will not be able to provide Trial period again. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Mahesh. VAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I've
reviewed account details and can confirm that our Account specialist team took below actions on your account to protect your information:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Issued refunds for the charges listed below to your Gift certificate ending in --.It may take several days for the refunds $+ $which is equal to $that we issued for these charges to appear in your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediately.You will also need to:• Re-enter your complete credit or debit card number the next time that you place an order.• Re-enter any addresses that you recently added to your account.• Check your subscriptions, if you have any. You may need to update them.If you have any trouble resetting your password, call Customer Service at:Customers within U.Sand Canada: 1-866-216-1072International customers: 1-206-266-2992We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
Here is the text of a message I sent to Amazon (replying to their e-mail) today at 05:22EST:
Thank you very much for your response. However, I see Amazon is still falsely advertising a product that contains 1.0oz but showing a photo which clearly shows 1.5oz. (I illustrated this by sending you two photos -- one of the product as received and one of what Amazon advertises. Did anyone care to look at what I sent?) And, so far as I know Amazon is still prohibiting me from communicating this fraud to other potential purchasers via product feedback
I listed three things Amazon would have to do to "make this right." So far as I can tell, Amazon has held firm and avoided the issues I presented
So, allowing us to purchase the product that has been misrepresented by Amazon is not a solution
Essentially, all I wanted from Amazon is honesty and an opportunity to inform others of the situation with the product we purchased. My request was denied and teh author of the communication to me said "we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response." In my view this pretty much says it all.
* ***
Therefore, although I very much appreciate your communications, this matter has not been resolved

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand the problem you've had with the Order ID: ***I apologize for it.In this case, I've contacted our concerned team and asked them to investigate this issue on priority and also cancel the order at the earliest.I just wanted to let you know I'll write back to you on November 08, 2016, with more information about cancellation of the order (Answer)I know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Also I would like to inform you that, When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceled.Please provide the following code to your bank to locate and remove the authorization.- Settlement Verification Code: ***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear that you've had a problem with the "Koolatron KWC-Coca-Cola Personal 6-Can Mini
Fridge."Because more than days have passed since this item, was delivered, we can no longer accept a returnOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.I'd recommend contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyPlease get in touch with the manufacturer immediately, they may offer a repair or replacement serviceHere’s their contact information:KoolatronPhone: 800-265-8456Email: [email protected]: http://www.koolatron.com/While our goal is to provide our customers with as much information and assistance as we can, the manufacturer has more specific information than we do about their productsUsually customers will receive the information they need from the manufacturer in a helpful mannerWhen contacting the manufacturer, you may want to have the following information handy: the model number, serial number, and part numbers.If the manufacturer can't help to fix the defect or replacement, please contact us again by replying to email so we can determine how best to proceed.We hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I would like a resolve to the main complaint aside from what was stated in the email that Amazon is looking into itOnce a resolve is purposed in regards to what will be done to the funds taken out of my account and why I would be more than likely willing to acceptUntil then I cannot say I'm satisfied with no purposed resolve aside from just looking into it. Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the access to your Amazon account.I've verified and see that
the billing details which we received didn't match with the card issuer and we failed to verify your cardHence, your account was kept on hold to ensure there will be no fraudulent activity on your account.Amazon takes all security-related matters very seriously and your account security is our top priority.However, I've verified and see that your account is been reinstated on March 11, and you can access your account as normal.If you still wish to cancel your monthly Prime membership, do let us know so that we'd go ahead and cancel the subscription for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the Amazon Student Program and I can certainly understand your frustration for being chargedAlso, I understand your concern about the charge to your card without any notification towards Prime membership.I see that you've subscribed to Six Month Free Trial Prime Plan for Amazon Student Program on June 17, The free trail was ended on December 17, and you were automatically upgraded to paid One Year Paid Prime Plan for Amazon Student Program.When you sifor the Prime membership we display the terms of the programThis membership is initially offered as a trial and after the trial it is automatically upgraded to a paid membership, for this reason we ask you to enter the credit card details.If you don't want to automatically renew your benefits when your membership expires, you may change the auto renew setting to "Do Not Renew." Unless you notify us before a charge that you want to cancel or do not want to auto renew, your prime membership will automatically upgrade to regular Prime membership.I've forwarded your comments about notifying the prime charge prior is a big help to customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.I can confirm that we have issued a refund of $for your overdraft fee for Prime membership on December 21, We have processed the refund, and it will show in your account according to your bank's policies.You can check back with your bank for a refund confirmation and write back if you don't see the amount in your account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander NAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,We have reviewed the buyer’s claim and the information seller provided for order ***Seller is responsible for the claim because we contacted seller on 06/20/but seller did not represent the claim within days.Seller can contact the buyer to make return arrangements, but
please keep in mind that they are not obliged to return the itemThey may be willing to do so if seller provides a pre-paid return label, organize a collection, or issue a refund for the return costs.When a buyer files a claim on one of seller's orders, we send an email to let seller know about the claim and how to represent itIf seller does not represent it within days, we will grant the claim and the claim amount will be debited from their account.Although we understand seller's position, we stand by our decisionWe cannot give seller more information about this matter, and we may not reply to further emails about this claim.Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you had with the item " NEW Li-ion Battery for HP/Compaq HSTNN-LB
hstnn-db462889-484170-485041-HSTNN-LBevevhstnn-c51c hstnn-ibhstnn-ubhs ".Our customers' safety is of paramount importanceTherefore, I've passed your concerns about this item along to the Electronics team so they can be aware of this potential hazard.We appreciate the time you took to notify us about this product.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have REPEATEDLY talked to your check processing service!! They keep telling me that they "do not do refunds" and that I need to go through AmazonI am in an endless loop: Amazon cannot refund my payment because technically they already did only to an incorrect bank account; The check processing people say they don't do refunds and send me back to Amazon!
You obviously do not understand the problemThe wrong account number was usedYour payment processing people cannot seem to understand that AND every single time I have had to talk to these people they tell me they do not do refunds and that I have to talk to amazon!! AND I am NOT giving your check processing people MY SOCIAL SECURITY NUMBER AND DRIVERS LICENSE NUMBERThey do NOT need that information!
Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I have not received any refunded monies to my checking accountI have not been in contact with nor contacted by Amazon ESRI do not have a way to followup with Glen from ESROn March 16, I was sent the following email stating that my account was being closed because I am operating out of a region the Amazon does not supportI live in Stone Mountain, GA, USAPer Amazon Account Services I provided a copy of my Drivers license as proof of Identify and locationAs a result of this closure not only was my Seller Account closed, but also my Amazon Prime, Kindle and PrimeNow accountsI am an Amazon Prime Store Card holder that can not longer utilize my cardPlease address the issues aboveThanks! [email protected] Hello, A review of your account has indicated you are located in a country or region that we do not support. We have therefore closed your Amazon account. Any new accounts you open from an unsupported location will be also closedWe took these actions to comply with US export laws and regulationsThank you, Amazon.com [email protected] Mar 16to me, ***
Sincerely,
*** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you're concerned about the charge on your payment card.As mentioned earlier, I've verified
that your order has been canceled and you have not been charged.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.In this case, your payment card was authorized when you placed the orderHowever, when we tried to charge your card we received repeated decline notices from the bank and that's why we've been unable to ship the orders.An authorization is not an actual charge to your credit card or bank account rather, it reserves the funds until the transaction is either processed or canceledPending authorizations are always canceled, but some banks have been known to hold these authorizations.As the orders have been cancelled the authorization will fall offI recommend contacting your bank, they'll be able to clarify how long they hold payment authorizations for online ordersPlease provide the below details to your bank so that they can credit the debited amount to your payment card$- July 30, DECLINED - System Trace Audit Number = ***$- July 30, DECLINED - System Trace Audit Number = ***$- August 1, DECLINED - System Trace Audit Number =***As the order has already been canceled we are unable to take any actionsPlease contact you bank they should be able to help you.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: *** I am rejecting this response because:A - MrKumar does explain about an incorrect price listing in his response (not relevant to buyer but to the seller ethical responsibility), and B - the reason for refund communicated by amazon.com to buyer was "Account adjustment"C - An "occasional error" on the amazon.com end has cost Buyer over $in accesories for the phoneThere was shipping confirmation by e-mail and through the app /Your orders/Even today Tuesday 24th, the app provides an update that the item is expected by Feb(If I could add further screenshots, I can evidence this claim).D - Amazon Marketplace does not exonerate amazon.com from being ethical and conduct themselves with morality in business transactionsThe response could correlate to the level of a fraudulent craiglist.com listing (no offense to craiglist, but to fraudulent sellers).E - The response from MrKumar is in conflict with the mission and also vision from the company: "Our vision is to be earth’s most customer centric company; to build a place where people can come to find and discover anything they might want to buy online"In no way does the customer centric approach alludes the errors on price listing, account adjustment, occasional amazon.com errors, or buyers loss of money for falsely reporting the item shipped.F-Their 14“principles” are also their core values: Customer Obsession, Ownership, Invent and Simplify, Are Right, A Lot, Hire and Develop the Best, Insist on the Highest Standards, Think Big, Bias for Action, Frugality, Vocally Self Critical, Earn Trust of Others, Dive Deep, Have Backbone; Disagree and Commit, Deliver ResultsThese are blatantly betrayed and dishonoredG - Whenever any customer accesses a product within the amazon.com platform, the umbrella of the amazon name is not excluded from third party sellersIf that were the case deceitful practices and misleading prices would be more prevalentEven if amazon does not handle this business directly, they do handle this businesses indirectly, therefore amazon.com responsibility is to respond for these errors and/or mistakes not a mellow apology when a loyal customer trusts them, with not a working phone and waiting for a replacement one that is cancelled by amazon.com based on weak and incoherent arguments that harm ultimately the customerDoes amazon.com take pleasure in causing harm to those customers that put their trust in their company name? Sincerely, *** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the negative encounter you've had with our customer service teamThis is certainly
not what we want our customers to experience.I've personally heard your interaction and this is something unacceptable, as we give top priority to our customersI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customersRest assured that this wont happen againI apologize for it.Regarding Prime subscription, If you wish to receive full prime benefits then you will have to pay full Amazon Prime membership for $annually.***, your experience here has been highly unusual and is not at all typical of what you can expect with usYou're a long time-valued customer, and we look forward to serving you for many more years to come.Please know Amazon.com is what it is because of Customers like yourselvesOnce again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeelAmazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry you had trouble with your order #*** and marcus wattsDS didn't write backAll
Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee
I'd suggest you to file a claim against them so that our guarantee team will investigate further and get back to you with an update shortlyYou can file a claim by entering your order number (***) here:
***
If you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:
***
You'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:
***
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back to us with additional information. I've forwarded your suggestion to the appropriate team and customer feedback like yours is very important in helping us continue to improve our website and servicesI appreciate your thoughts, and will be sure to pass your suggestion along. As mentioned earlier, the Amazon choice is removed on the item and most the reviews are suppressed. Thanks for shopping with AmazonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Gayathri P.Amazon.comhttp://www.amazon.com