Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The issue has already been resolved This can be closed Thank you
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: they have not mentioned that they have sent me a used item twice and that both were the same productThey have not mentioned that they have rejected my request to get information either.Sincerely,*** ***

Greetings from Amazon.comAmazon retains the right to immediately prevent or restrict access to our siteWe removed this user’s access to our site and placed a hold on any funds in their seller account because an investigation of their account indicates they may be using our site to engage in
fraudulent activityDue to the proprietary nature of our business, we do not provide details on our investigation methodsIn accordance with the terms of this seller’s agreement with Amazon Services, we will not be transferring any funds to the sellerIf we determine that a seller account has been used to engage in fraud or other illegal activity, remittances and payments may be permanently withheldThis restriction is published on our “When will I be paid” page in seller Help (http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie***)Than...⇄ you, Payments Specialist Amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn of the poor experience you had when calling Customer Service.I'd love to help, however, I
wasn't able to find the recent order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.Please feel free to contact me directly by replying to this e-mail - if you include the order number, I'll absolutely investigate this further.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the reviews posted on your items
I've forwarded this issue
to our appropriate team for investigationThey've looked into the reported reviews and confirmed that they weren't able to identify any actionable abuse so they haven't removed either of themI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for sending your thoughts about AItemsThis program allows us to offer thousands of low-priced
items that would be cost-prohibitive to ship on their ownThe list of AItems is growing every day, and we anticipate a continual expansion of our catalogOur ultimate goal is to provide long-term benefit to our customers, and we look forward to further improving the shopping experience on Amazon.com.I understand that you wanted to purchase this item on its own, but we’re only able to offer it because of the Aprogram.We appreciate you taking the time to give us your feedback.Upon checking, I can confirm that our CS team as an exception issued refund of $to your credit card toward difference amount.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: we did not receive your email dated 12/01/ Please see the email history from the seller central.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough you incorrectly listed the refund totalIt should be like it says in the email that I received from you.Sincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges of $on your accountI'm so sorry to hear about the
experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've confirmed that we mistakenly charged you for the itemsI'm so sorry about this errorI've fixed this error, and we won't be charging you again for the items.I've requested a refund of $to your Visa cardThis refund will go through within 2-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this refund helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello from Amazon.com,A transfer in the amount of $to the seller's bank account on file is scheduled for today, April 24, Please note that funds can take 3-business days to reach the bankIf the funds are not received by May 1, we would ask the seller to contact Amazon Seller Support by using the "Get Support" link at the bottom of just about every page within Seller CentralThank you

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I've reviewed your
complaint and understand your concern regarding the delivery times and
the charges you found
on the cancelled order.I've checked your
order# *** and see that it was placed on April 27,
and the Estimated delivery date we provided is on April 30, I see
that we have confirmed the same through email as well.Please
understand that the Two-day shipping speed refers to the transit time,
meaning that once the order leaves our warehouse it is delivered within
two daysThere are times where products are either back-ordered
or out of stock, which can require further processing time, however,
once we have those items and are able to ship them out they will arrive
within the two-day time frame. You can find more information about One-Day and Two-Day Shipping here: http://www.amazon.com/gp/help/customer/display.html?nodeId=3043211Regarding the charges, I've verified that your order has been canceled and you have not been charged for it.Please
note that, when you place an order shipped and sold by Amazon.com or
one of our Market place sellers, we contact your bank for a purchase
authorization to verify your card but don't actually charge you until
the order ships.Here are the details of that authorization:------------------------------------------------------------------...⇄ $) Friday, April 28, 2017 MasterCard *** Authorization Only 7:38:AM PDT Retail Order---------------------------------------------------------------------------...⇄ banks may hold funds in your account for these authorizations even if the order is canceled.You'll
need to contact your bank for assistanceThey can tell you why funds
on your account may be unavailable and clarify how long they hold
payment authorizations for online orders.I can provide you with
the settlement verification codeIt depends on the policies of your
bank, but this may be able to help your bank locate and remove the
authorization in questionHere’s that information:- Settlement Verification Code: ***Please check back with your bank and write back if your bank confirms the charge(which is a rare case).I hope this information helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are disappointed with the Promotional issueI apologies for this.I understand you'd like refund the $Unfortunately, we are unable to offer any Promotional credit.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***, I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand your disappointment regarding the issues you've had
with your account and the canceled order for the Acer laptopIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.I've checked your account details and see that our account specialist team has determined an unauthorized activity on your Amazon account and hence canceled your order without any further verificationI'm sorry you're unable to avail the months financing option with store card because of this error and I'll be sure to follow up on this issue and take appropriate actions.I can confirm that your account has been successfully reinstated now and one of our customer service agents applied a $promotional credit to your Amazon.com accountFurther, I've checked and see that you've placed a new order #*** for the Acer lapotop on which this credit was applied.Also, I've checked the tracking details and see that the package is delivered to your address on Tuesday, August 15, While I won't be able to undo the bad experience and inconveniencecaused,We've already issued a refund of $on August 15, for the laptopPlease be assured that this refund of $is issued in addition to the $promotional credit that was added to your account and applied on this order.Therefore, a total amount of $($promotional credit + $refund) has been processed from our end on this order.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Thanks for your patience and understanding in this regardWe look forward to seeing you again soon. Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your accountI found where a gift card in the amount of $was added to your Amazon
account on Wednesday, January 21, I see two purchases were made to the gift card on January 21st for two copies of “Prophets, Pitfalls and Principles: God's Prophetic People Today" and the gift card was charged $twice for orders #*** and #***Another order was placed on January 22nd for order #*** for an additional copy of the above mentioned book in the amount of $On January 27th a digital order (#***) was purchased for "The Lifestyle of a Prophet: A 21-Day Journey to Embracing Your Calling" in the amount of $The last of this gift card was used on March 7th for an order (#***) of "Prophets, Pitfalls and Principles: God's Prophetic People Today." The payment from this order was split between your gift card in the amount of $and your Amazon Visa in the amount of $since there wasn't enough left on the gift card to cover the total order amount.During the checkout process, Amazon will save your address and payment setting so you don't have to re-enter your information againYour address and payment method are displayed on the place order screen and can be edited before placing your orderWe do this to reduce your time in the checkout processDuring the time of you March 7th order, your Amazon Visa was the default payment method in check out as it was the last payment method used.We try to include invoices in most orders, however if you are ever missing an invoice they can be printed by visiting http://www.amazon.com/your-ordersClick on the "Invoice" link next to the order you need.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry about the unsatisfactory experience you had with Amazon Prime Membership PaymentThis is
certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI also understand that were having difficulty in contacting us.Please understand, only credit cards can be used to purchase a membership for Amazon PrimeThis does include consumer versions of the Amazon Store Card or Amazon Prime Store Card.However, other payment options such as Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards cannot be used to purchase a membershipDebit cards shouldn't be used.An Amazon Prime Gift can be paid for with all accepted payment methods including Amazon.com line of credit (e.gAmazon Store Card), Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards.More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211We appreciate that you took the time to reach out to us to bring this to our attentionI've forwarded it to the right team for consideration while making future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: AMAZON USES DECEPTIVE SELLING PRACTICES. THEY DID NOT SHOW THIS ITEM WAS BACK-ORDERED UNTIL A DAY AFTER I ORDERED THE ITEMS. PLUS, THEY FAIL TO SHOW WHERE THIS SELLER IS SELLING FROM - CHINA! THIS WAS NOT A U.SSELLER. AGAIN, AMAZON TRICKS CUSTOMERS INTO BUYING THINGS AND THEN THEY KEEP YOUR MONEY. IT'S EVEN MORE UNSAFE TO BUY FROM A 3RD-PARTY SELLER. I WILL STAY AWAY FROM AMAZON *PERMANENTLY*. THESE DAYS, YOU ARE BETTER BUYING FROM A LOCAL STORE FACE TO FACE. IF YOU CAN'T GET YOUR PRODUCT FROM A LOCAL STORE, DON'T BOTHER BUYING ONLINE. TOTALLY UNSAFE!
Sincerely,
*** ***

Hello, We appreciate the information provided by the customer. After reviewing this situation again, we have decided tolift the temporary hold on funds in their selling accountThe availablebalance will disburse on the seller’s next scheduled settlement date (August 19, 2015). A
separate message has been sent to the customerinforming them of our decision as well. Best regards, Merchant Review TeamAmazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTherefore I went to the Seller-Support website, requested that my account be closed permanently, and that they mail be a paper check for the remaining balance
Thank you for your assistance
Sincerely, *** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the issue you had with the default card which was applied on multiple purchase
with out you consent.All the purchases made using the card as you've not updated the settings with a different cardI'm sorry to know that you are not aware of this.We can't issue refunds for these purchases as these are placed in app using your accountAppstore purchases are processed using the 1-Click payment settings you specify in your accountTo update your payment settings for digital orders, go to:https://www.amazon.com/1clickClick the "Edit" button next to your default payment methodAny new payment information you save in your 1-Click settings is used for all future digital purchasesWe'll apply any available Amazon.com Gift Card or promotional balances to your order before charging your 1-Click payment method.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com