Amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the difficulties you've had in placing the order for "Nintendo Entertainment System: NES
Classic"It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.Please understand that we always want to provide the best shopping experience possible to our customers and despite all our efforts, there can really be unforeseen incidents as such and I hope you understand our limitations in this regard.Due to its extreme popularity, we currently don't have more stock of the Nintendo Entertainment System NES ClassicWe expect to have more inventory in the coming weeksWhile we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.We appreciate your feedback on the pre-ordering process and have forwarded it to the correct team internallyI know they'll want to hear about your experience and we’ll work hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.I sincerely apologize the service we provided was not what you've come to expect from us at Amazon.comI hope you'll give us another chance.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh Boddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with redeeming the gift card on our websiteUpon
reviewing your message, I understand that gift card was issued by Diapers.comSince the gift card was issued by Diapers.com, we will not be able to issue the same on your accountIn this case, I would request you to contact Diapers.com so that they can help you with providing a different gift card code for you to use it on our website.I hope you understand our limitations on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh Boddu Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me and that Amazon is unwilling to be fair in this matterI am closing the case. Sincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges of $on your accountI'm so sorry to hear about the
experience you had when you contacted usI'll be sure to pass your comments along to the appropriate people on our Customer Service team.I've confirmed that we mistakenly charged you for the itemsI'm so sorry about this errorI've fixed this error, and we won't be charging you again for the items.I've requested a refund of $to your Visa cardThis refund will go through within 2-business days and will appear as a credit on your next statement.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I hope this refund helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about the experience with your order#*** for
Womens Sexy Crewneck Long Flare Trumpet Bell Sleeve Bodycon Party Cocktail Dress Pink XL sold and fulfilled by third party seller AA-Star StoreThis is certainly not the experience we would want our customers to haveTo get this looked into further, I'd request you to reply to this email with a scanned copy of the receipt for your return shipping charges so that we may reach out to the Seller on your behalf and get back to you with an update just as soon as we can. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon allowed a seller to charge my credit card a week AFTER I cancelled the order This is unacceptable to me If Amazon does not care enough to fix this problem I no longer want to be a long time customer I want them to cancel my Amazon membership and close my account
Sincerely,
*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the wrong item you received from Order #***I do understand how
frustrating this must have been to youI have passed your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedbackCustomer feedback such as yours helps us to continue improving the selection and service we provide.I understand you'd like to get a replacement to be sent for the correct productSince it is a seller "AllyDayi" order, replacement couldn't be createdHence, a full refund of $is processed on March 8, to your Visa Card, so that you can re order the item.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12001212, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings from Amazon.com.This seller has an open selling account under a different email address not from teh one they are writing from: ***@gmail.com To close the account , they can reach out to our Seller Support team and ask the team to look at case #*** for their account information.Regards,

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #***
and I appreciate you taking the time in bringing this to our attention.I understand the delivery date for this item was changedUnfortunately, we encountered a a delay in shipping your order and we've sent you an email asking your approval for this delay on April 28, 2017.I see you've approved the delay in shipping this order but its disappointing to see you had to cancel the order on April 29, I've engaged our Internal Team to fully understand what happened with this order and to mitigate the recurrence of such instances.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***, I'm Kalyan Prasad from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI understand
that it is incorrectly advertised as two HDMI ports on our website but the TV comes with only one portI've checked with our catalog team and they've confirmed that it only comes with one HDMI portI've made necessary arrangements to update the description on our websiteAgain, I'm sorry about the experience you had with your order.In this case, even though we place the TV you'll receive only one HDMI portAs a small token of apology, I can issue a discount on your order and process a refund of $which is 20% of the item priceOr you can return the item for a full refund and we'll pay for the return shipping chargesPlease let us know how you'd like to proceed in this casePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the issue you had with the default card which was applied on multiple purchase
with out you consent.All the purchases made using the card as you've not updated the settings with a different cardI'm sorry to know that you are not aware of this.We can't issue refunds for these purchases as these are placed in app using your accountAppstore purchases are processed using the 1-Click payment settings you specify in your accountTo update your payment settings for digital orders, go to:https://www.amazon.com/1clickClick the "Edit" button next to your default payment methodAny new payment information you save in your 1-Click settings is used for all future digital purchasesWe'll apply any available Amazon.com Gift Card or promotional balances to your order before charging your 1-Click payment method.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with your orders on Amazon.I'd be happy to look into this, but, I'm
not sure about the orders which you're referring to.To assist you better, I'd request you please provide us with the order number(s) or name of the items so that I'll take appropriate steps further.Also, please mention about the items which you haven't received and the item which you want to return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello from Amazon,
Please note that the claim was denied as the item was returned out of return window of daysHowever, at this time, we have issued full refund to the buyer as one time exception
Please consider this transaction closed
Thanks,

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I've reviewed your
complaint and understand your concern regarding the delivery times and
the charges you found
on the cancelled order.I've checked your
order# *** and see that it was placed on April 27,
and the Estimated delivery date we provided is on April 30, I see
that we have confirmed the same through email as well.Please
understand that the Two-day shipping speed refers to the transit time,
meaning that once the order leaves our warehouse it is delivered within
two daysThere are times where products are either back-ordered
or out of stock, which can require further processing time, however,
once we have those items and are able to ship them out they will arrive
within the two-day time frame. You can find more information about One-Day and Two-Day Shipping here: http://www.amazon.com/gp/help/customer/display.html?nodeId=3043211Regarding the charges, I've verified that your order has been canceled and you have not been charged for it.Please
note that, when you place an order shipped and sold by Amazon.com or
one of our Market place sellers, we contact your bank for a purchase
authorization to verify your card but don't actually charge you until
the order ships.Here are the details of that authorization:------------------------------------------------------------------...⇄ $) Friday, April 28, 2017 MasterCard *** Authorization Only 7:38:AM PDT Retail Order---------------------------------------------------------------------------...⇄ banks may hold funds in your account for these authorizations even if the order is canceled.You'll
need to contact your bank for assistanceThey can tell you why funds
on your account may be unavailable and clarify how long they hold
payment authorizations for online orders.I can provide you with
the settlement verification codeIt depends on the policies of your
bank, but this may be able to help your bank locate and remove the
authorization in questionHere’s that information:- Settlement Verification Code: ***Please check back with your bank and write back if your bank confirms the charge(which is a rare case).I hope this information helps! We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because: I want to be assured that the (2) email addresses that the hacker had opened under my account are also inactivatedI did email a response to Amazon when I got the attached letter asking them the same thing. They have the (2) email addresses that I am concerned with in their records.Sincerely,*** ***

Hello Victoria Charboneau,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn your experience regarding your account.Since
this is a unique situation, I'm collaborating with our Account specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
I did not receive 12/01/email from my personal email account: *** nor from our seller central account Please provide an original copy of this
email
I did not receive 11/24/email from my personal email account: *** The seller central account shows this correspondence but it is not viewable
Please make this email viewable so we can see the content and print out a copy
Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***