Amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern, but unfortunately, I'm unable to change your refund to another
credit cardDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchaseI can confirm that your refund has been processed successfully to the Visa card used for your order
If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they should issue you a refund check
We won't be able to make any exceptionI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon allowed a seller to charge my credit card a week AFTER I cancelled the order This is unacceptable to me If Amazon does not care enough to fix this problem I no longer want to be a long time customer I want them to cancel my Amazon membership and close my account
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** * ***

Hello * ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I want Revdex.com to be aware of AMAZON GIFT CARD SCAM they gave me the gift card in return of TRADE IN items I gave it to them I told them times but they took my stuff just to now to pay me they asked the same question times please please Revdex.com SHUT DOWN THIS BUSINESS ALREADY
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
FOR THE LOVE OF ALL THAT IS GOOD, the rug DID NOT come in a boxI don't know how many times, or how many ways I have to say itThe new rug (which has the SAME DEFECT) did not come in a box eitherThere is NO BOX for the rugThe rug did not come in a boxThe rug was not shipped in a boxNo bix was used to ship the rugI do not know how else to communicate that there is no boxAmazon did not ship the rug in a boxNot the first, not the secondI have no box

Complaint: ***I am rejecting this response because:
I did not receive 12/01/email from my personal email account: *** nor from our seller central account Please provide an original copy of this
email
I did not receive 11/24/email from my personal email account: *** The seller central account shows this correspondence but it is not viewable
Please make this email viewable so we can see the content and print out a copy
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I want to be assured that the (2) email addresses that the hacker had opened under my account are also inactivatedI did email a response to Amazon when I got the attached letter asking them the same thing. They have the (2) email addresses that I am concerned with in their records.Sincerely,*** ***

Hello ***, I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the images
you've provided to our customer service team and see the lights are leaking water and dust which its affecting visibilityI understand that you've already contacted the manufacturer about this issue and they're unable to help.Considering the circumstance, I've made an exception in your caseI've issued a full refund of $as gift card to your accountYou'll see the Gift Card balance in 1-business daysThese funds will be available for your next orderOnce the gift card is processed, you can view your balance and activity here: https://www.amazon.com/gp/css/gc/balance/Further, we're unable to offer any additional compensation for the bulbsThe manufacturer's warranty covers defects in design and workmanship onlyWe're unable to reimburse any repair or installation labor charges, or damage to the vehicle or other components.There is no need to return the defective items you’ve receivedYou can dispose of them at your conveniencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the difficulties you've had in placing the order for "Nintendo Entertainment System: NES
Classic"It's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.Please understand that we always want to provide the best shopping experience possible to our customers and despite all our efforts, there can really be unforeseen incidents as such and I hope you understand our limitations in this regard.Due to its extreme popularity, we currently don't have more stock of the Nintendo Entertainment System NES ClassicWe expect to have more inventory in the coming weeksWhile we appreciate your interest in placing an order for Nintendo Entertainment System: NES Classic, we hope you understand our limitations in this regard.We appreciate your feedback on the pre-ordering process and have forwarded it to the correct team internallyI know they'll want to hear about your experience and we’ll work hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.I sincerely apologize the service we provided was not what you've come to expect from us at Amazon.comI hope you'll give us another chance.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** **Amazon.comhttp://www.amazon.com

Hello from Amazon.com
We have reviewed this complaint and we will not be able to take the actions requested by the seller because they have failed to respond to our e-mail which was sent to them on 05/15/regarding
representation of this claim
In summary, We will not be able to take actions requested by the seller as they failed to respond to our claim notification email
Thank you

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment regarding order for pokemon sun. Although it’s our
intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I've checked our records and confirmed that a replacement order was created on November 18, 2016, The tracking information on the carrier's website indicates that your order was delivered on November 22, If you haven't recieved the replacement order please write back to us by replying to this email.Although I understand there's no way we can erase this difficult series of events, I see that we’ve already applied a $15.00($+ $10.00) promotional certificate to your Amazon.com account on November 19, and Novmeber 20, respecteivelyI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you regarding the restocking fee for the return of your Order
ID: ***I've verified your order and can see that this was placed with marketplace seller, OJCommerce, on our website.Some sellers may issue a refund for a return, but withhold a restock or processing feeWe don't post guidelines for customers or sellers on our Help pages, but we expect sellers to uphold, at minimum, the same standards as Amazon.com:- For any item in original condition that is shipped back to the seller more than a week after it was received, the seller may impose up to a 20% restocking/processing fee.- For any item that shows obvious signs of use which interfere with its re-sale value, a seller may impose a restocking/processing fee of 50% of item's price.Also, I see that seller has mentioned about the restocking fee on the seller storefront as wellYou can go through below link for the same:https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&ma...⇄ can also go through the Terms and conditions of Sellers return policy on our official website here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ suggest you to please contact the seller regarding the same, if you've want further clarification on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12001212, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with your orders on Amazon.I'd be happy to look into this, but, I'm
not sure about the orders which you're referring to.To assist you better, I'd request you please provide us with the order number(s) or name of the items so that I'll take appropriate steps further.Also, please mention about the items which you haven't received and the item which you want to return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday ***PAmazon.comhttp://www.amazon.com

Hello *** *** I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Unfortunately, I'm unable to change your refundIf you have another credit card with the same issuing
bank, the bank can usually apply the refund to your other credit card.If you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Thanks for your patience and understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your Amazon.com experienceI've reached out to our Account Specialists and have received an update that there was a problem confirming your payment informationHence, I'd request you to send the information below to our secure fax line:-- A copy of your statement for the payment card that you used, including the billing address.-- The last two digits of the payment card.-- Your name, phone number, and email address.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issueYou can expect a response from them within hours of sending your fax.In the meantime, please do not open new accounts because any new order that you place may be delayedWe are sorry for any inconvenience this has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello from Amazon,
Please note that the claim was denied as the item was returned out of return window of daysHowever, at this time, we have issued full refund to the buyer as one time exception
Please consider this transaction closed
Thanks,

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the frustrating experience you had with activation of Prime membership.I want
to confirm that we've not activated prime membership on your accountIt was activated when you placed the Order #1*** on March 30, using the prime shipping option instead of remaining shipping option.Initially prime membership trial has been activated which is free for daysOn the same date, March 30, 2017, we've sent an email about the activation with details about the prime membership chargeWe've not received a request to cancel the membership with in free days trial membershipI'm sorry for the misunderstanding.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue.If you don't want to automatically renew your benefits when your membership expires we do provide our customers to cancel it and here are the steps:Go to Manage Prime Membership in Your Account (https://www.amazon.com/gp/primecentral)Click "End membership."On the "Edit Membership" page, click on the "End Membership" buttonYou'll then see the option to turn off your auto-renewal status under the section that says "End Later."I'm sorry you are not aware of thisOn May 31, 2017, we've issued a refund of $by cancelling your membershipAs you are not aware of this, I've issued another $11.75 refund to your card to make the total refund as $You can see this additional refund in 3-business days.Once again, if you have any questions, please go through the email we sent on March 30, with subject "*** spillane, Welcome to Amazon Prime" after you activated your membership.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the troubles you had with your accountI've reviewed your account and confirmed its been
reinstated and currently active.Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date.It is important to know that Amazon.com accounts can only be accessed by those who know personal, specific information about you and your account -- such as your email address, Amazon.com password, physical address, credit card information, and other details. Your credit card information on the Amazon.com site is secure--the numbers are encrypted and no one (not even you) can view the full credit card information through Your Account.Please note that when an account is placed on hold, our customer service representatives don't have an option to view the account activity, this is the reason our agents asked to verify some information like order number (if applicable), billing address and phone number your bank has on file for you, the contact phone number of your bank, and others details so that they can pass on the information to the account specialist team for further investigationsI understand the inconvenience caused by this situation asking to wait hours to get back to you but our account specialists don't have chat or phone support for an immediate assistanceThis is the reason we will place your account on hold for a temporary periodI'll make sure to pass your comments about this to our department--I know they'll want to hear about your experience.I can confirm the order #*** for $e-giftcard is canceled per your requestYou should be able to sign in without any further problemsPlease know the measures we took to verify your information was to protect you, and I regret it only resulted in frustration.I understand that you requested your account be closed, but I hope my efforts to correct this misunderstanding have been satisfactoryHowever, if you'd still like to close your account, I want to make sure that closing your account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.g., Audible.com, certain international Amazon sites, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.)-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ you've reviewed this information and still want to close your Amazon.com account, write back by visiting the address below:https://www.amazon.com/gp/help/rsvp/rsvp-mi.htmlWe hope to serve you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com