Amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed the correspondence and I'm sorry to learn about your experienceAs mentioned earlier, we're unable to view the charges on Amazon due to which we won't be able to issue any refunds as suchYou may want to report this to you local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/I've also included the link to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responsePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry about the unsatisfactory experience you had with Amazon Prime Membership PaymentThis is
certainly not what we want our customers to experienceI appreciate your diligence in ensuring we take a serious look at these problemsI also understand that were having difficulty in contacting us.Please understand, only credit cards can be used to purchase a membership for Amazon PrimeThis does include consumer versions of the Amazon Store Card or Amazon Prime Store Card.However, other payment options such as Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards cannot be used to purchase a membershipDebit cards shouldn't be used.An Amazon Prime Gift can be paid for with all accepted payment methods including Amazon.com line of credit (e.gAmazon Store Card), Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards.More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211We appreciate that you took the time to reach out to us to bring this to our attentionI've forwarded it to the right team for consideration while making future improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because: they have not mentioned that they have sent me a used item twice and that both were the same productThey have not mentioned that they have rejected my request to get information either.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I want Revdex.com to be aware of AMAZON GIFT CARD SCAM they gave me the gift card in return of TRADE IN items I gave it to them I told them times but they took my stuff just to now to pay me they asked the same question times please please Revdex.com SHUT DOWN THIS BUSINESS ALREADY
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: we did not receive your email dated 12/01/ Please see the email history from the seller central.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the unknown charges on your account
and I appreciate you taking the time in bringing this to our attention.While I see that your Prime subscription charges have been refunded, I've forwarded this issue to the appropriate team who'll want to hear about your experience.Further, I understand your concern regarding the $23.76, $and $chargesI found these charges for the items listed below:Pandolah Men's Athletic 3D Animal Cosmic Galaxy Printed Hoodies Sweatshirts (2XL/3XL, 017-19) Imilan Mens 3D Print Galaxy Crewneck Pullover Hoodies Sweatshirt (XXL/3XL, 115) Herosky Unisex 3d Printed Drawstring Pockets Galaxy Clothes Galaxy Hoodie Galaxy Sweatshirt (2XL/3XL, Galaxy075) You can also view these details in the order summary in Your Account:***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn you received used "Presto Orville Redenbacher's Fountain Hot
Air Popper" despite replacing the itemWhile I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Specialists team to work on a resolution.I'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find the best solution. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering
your order from the moment it is placed. The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.Furthermore, please write back to us with the order number and the item names which you haven't received so that we can investigate the situation and take appropriate action.***, I want you to know that we value you as a customerWe appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the Rug you received.I checked your order and see that a
free replacement order #*** was created and delivered on August 15, I hope you were able find it.I'm not able to send you a replacement box, but if you can use tape to fix the original box, or if you can find a different box that fits the rug, we can still accept the returnI suggest you to use the packaging you received from the replacement order to return the original order.To help you, I've also extended the return window to days from todayNow you can return the rug before September 9, 2016.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Bhaskar A.Thank you.Amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the troubles you had with your accountI've reviewed your account and confirmed its been
reinstated and currently active.Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date.It is important to know that Amazon.com accounts can only be accessed by those who know personal, specific information about you and your account -- such as your email address, Amazon.com password, physical address, credit card information, and other details. Your credit card information on the Amazon.com site is secure--the numbers are encrypted and no one (not even you) can view the full credit card information through Your Account.Please note that when an account is placed on hold, our customer service representatives don't have an option to view the account activity, this is the reason our agents asked to verify some information like order number (if applicable), billing address and phone number your bank has on file for you, the contact phone number of your bank, and others details so that they can pass on the information to the account specialist team for further investigationsI understand the inconvenience caused by this situation asking to wait hours to get back to you but our account specialists don't have chat or phone support for an immediate assistanceThis is the reason we will place your account on hold for a temporary periodI'll make sure to pass your comments about this to our department--I know they'll want to hear about your experience.I can confirm the order #*** for $e-giftcard is canceled per your requestYou should be able to sign in without any further problemsPlease know the measures we took to verify your information was to protect you, and I regret it only resulted in frustration.I understand that you requested your account be closed, but I hope my efforts to correct this misunderstanding have been satisfactoryHowever, if you'd still like to close your account, I want to make sure that closing your account won't cause problems with any open transactions or other websites you might visit.Here are some things to keep in mind:-- If you use your Amazon.com lon other sites (e.g., Audible.com, certain international Amazon sites, etc.), you'll also lose access to those accounts.-- If you've placed orders on AmazonLocal, you'll no longer have access to your vouchers.-- Any open orders you have will be canceled.-- All subscriptions will be canceled (Amazon Prime, Subscribe and Save, etc.).-- If you have a remaining Amazon.com Gift Card or promotional credit balance, you won't have access to use the funds.-- Returns and refunds can't be processed for orders on closed accounts.-- You won't be able to access digital content (Kindle, Amazon Video, Amazon Appstore, Digital Music, etc.)-- You won’t be able to re-download content from your Games & Software Library.-- Your Amazon Payments account will be closed and can't be reopened.-- We can't transfer the history of an account to another account.-- You'll no longer have access to your Associates, Amazon Web Services, Seller, Author Central, Kindle Direct Publishing and/or Mechanical Turk accounts.-- If you have an Amazon Web Services account, please contact AWS customer support for assistance with closing your AWS account :https://aws-portal.amazon.com/gp/aws/html-forms-controller/contactus/aws-accoun...⇄ you've reviewed this information and still want to close your Amazon.com account, write back by visiting the address below:https://www.amazon.com/gp/help/rsvp/rsvp-mi.htmlWe hope to serve you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to amount been charged to your payment card before the item was shippedThis is certainly not what we want our customers to experienceI apologize for it.For us, our Customers are of the top priority and when ever we fail to do this we make sure to take all the possible steps that will help us deliver positive experience to you like you received earlierI've shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our concerned team, so that this does not happen in future again.Having said that, I would like to inform you that we will not charge you until the order enters the shipping process, however due to some reason the item was delayed by the carrier end due to external factors.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello Ms***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your order #*** from the
seller "Mishary ", I'm sorry to hear that you didn't receive your order.I completely understand the desire to have your ordering experience be quick, efficient, and stress-freeOur seller has clearly come up short on those expectations recentlyI appreciate your diligence in ensuring we take a serious look at these problems.I'd like to inform you that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerWe expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible.Since Mishary fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessaryI've sent your inquiry regarding order (#***) for "Ol' Roy T-Bone & Chicken Flavor Dog Food For All Breeds and Sizes - 50lbs" to the seller, Mishary, on your behalfYou'll receive a copy of this e-mail shortly.You can also view the e-mail that was sent to Mishary in Your Account at the following link:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give the seller two business days to get back to youIf you aren't able to work this out with the seller, you can file an A-to-z Guarantee claim to request reimbursement for the orderMore information, and a button to file a claim, is here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlWe hope to see you again soon.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com==========================

Hello Mrs***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and completely understand your disappointment regarding the delivery issues and
the experience you've had with our customer service teamIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.We are passionate about our customers and hope to provide a great customer experience overall - I'm sorry that wasn't the case in the example you've shared. I've forwarded your comments to appropriate supervisory personnel so that all coaching and retraining needs will be addressed.I understand that you've had multiple issues with USPS and upon verifying your account details, I can confirm that we've taken appropriate actionsRest assured that you will no longer receive packages from USPS and we'll give priority to other available carriersIt'll take about 1-weeks for this change to go into effectPlease understand that this change is specific for a particular shipping address.*** ***
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Please be informed, if you send items to a different shipping address or make changes to your address on file, this carrier might be chosen to deliver the package.Regarding your recent package that was not delivered by UPS, I've forwarded this issue to our shipping team and I'll be sure to follon any opportunities to ensure we do everything possible to avoid situations like this.Further, I see that our Customer service team has issued a full refund of $for this order and also issued promotional creditsUnfortunately, we'll not be able to honor any further compensation in this regard.One of our aims at Amazon.com is to provide a convenient and efficient service; in this case, we haven't met that standardI hope you'll give us another chance in the future.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello *** *** I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Unfortunately, I'm unable to change your refundIf you have another credit card with the same issuing
bank, the bank can usually apply the refund to your other credit card.If you don't have an account with the bank anymore, they'll issue a refund check to youPlease get in touch with the bank to ask about the options available.Thanks for your patience and understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to hear about your loss.Further to your correspondence, I've checked your order
and see the item was ordered from ***, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Because of the circumstances, I've made an exception to our standard procedure and I've created an authorized return label that may only be used for the return of this Microsoft Surface Pro Please click on the following link below to print your mailing label:https://www.amazon.com/gp/orc/rml/***The link to print this label will expire in daysIf clicking on the link doesn't work, try copying and pasting it into your browser's address windowIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.This page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you.If you don't have a printer, you may want to ask a friend or family member to print this for youAlso, public libraries usually have computers and printers you can use--often free of chargeAlternatively, Amazon can mail you a label for a $chargeIf you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlOnce you've shipped the return, you can track your return on its way back to us here:http://www.amazon.com/gp/orc/returns/track/***After the carrier has received your item, it can take up to two weeks for us to receive and then process your returnOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Again, I'm sorry for the time you've spent dealing with these issuesI hope this solution works for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your concern and see our customer service team was able to address your issue concerning about the
restocking refund for your order #***-***I can confirm a refund was issued in the form of gift card on May 7, for $46.40.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: When I looked on line, the buyout price was only $or soI have paid $60-$towards the rentalI was charged $27.xx for another book The price for a new book is only $approximatelyI've purchased this book and will not be returning itI am due a refund.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: This response is unacceptable and shows zero care for my situationEven if price matching is not an option, a credit or something will have to do, and l know this can at least be doneThe rudeness and neglect that was shown by Amazon is not resolved with an "I'm sorry"It's going to take note than that for me especially considering I pay a yearly fee to be a prime member. Sincerely,*** ***

Hello Ms***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've personally contacted our Payments team to check attachments provided regarding points applied on your order and they've confirmed that due to some technical error there was a delay in processing your refund--this usually doesn't happen.I can confirm that a refund of $has been processed to your points balance and will appear in 2-business daysFor information about when the points will again be available to you, please check with your credit card company.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com