Amazon.com

Hello ***, I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the images
you've provided to our customer service team and see the lights are leaking water and dust which its affecting visibilityI understand that you've already contacted the manufacturer about this issue and they're unable to help.Considering the circumstance, I've made an exception in your caseI've issued a full refund of $as gift card to your accountYou'll see the Gift Card balance in 1-business daysThese funds will be available for your next orderOnce the gift card is processed, you can view your balance and activity here: https://www.amazon.com/gp/css/gc/balance/Further, we're unable to offer any additional compensation for the bulbsThe manufacturer's warranty covers defects in design and workmanship onlyWe're unable to reimburse any repair or installation labor charges, or damage to the vehicle or other components.There is no need to return the defective items you’ve receivedYou can dispose of them at your conveniencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
The seller's / Amazon's comment is a BIG LIEAmazon, open your eyes! How could you take the seller's claim that the cell is not from the original box anddamaged with liquid and does not turn on? You seriously take that??? Use your head ! Right now I am no longer fighting for just $60+ dollars but principles and values of fairness, justice and word of honor....that , your business is no longer valuing! I have a history of purchases from you, I have been a great customer and this is how you would treat your consumer? Do you think I am that desperate to just get money from you for just few dollars? I could not imagine you Amazon no longer has values, unreasonable staff/ company....Be careful with your sellers by which you take side on, because it reflects what kind of business you areAmazon I am so disappointed on you.I can't wait to see you and your seller *** someday get your karma. You may win your case today, this is what I assure you, I believe in KARMA. You may laugh now and gain as much money as you want by lies and fraud but time will come you will lose what you have for lying and deceiving people. What comes around will go aroundMark my wordYou will not always be on top of the world. Good people will be rewardedThere is a God Who is fair and just.You may get away with this for now, but I can't wait that time will come and God will teach you a lesson.Sincerely,*** * ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the RevDex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand an alternate payment method on your account being charged for a monthly Prime subscriptionPlease accept my apologies for the misunderstanding. I have checked your account and see that you've contacted customer service department on on August 21, and we've refunded one month of the Prime subscription and $to cover the overdraft feesWe work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help youAt this time the monthly Prime subscription is still active, please understand in the event that we're unable to charge your preferred payment method we will attempt to charge another active card on the account so there's no interruption of serviceThis is stated in the Amazon Prime terms and conditions on Amazon.com under the Fees and Renewals headingI've included a link below as wellhttps://www.amazon.com/gp/help/customer/display.html/ref=pet_pmp_desktop_ter...⇄ love having you as a Prime member and are happy to serve you, we just want to avoid any future misunderstandingsTo change the default payment method for future renewals, please visit the Manage Your Prime Membership page:https://www.amazon.com/gp/primecentralPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn of the poor experience you had when calling Customer Service.I'd love to help, however, I
wasn't able to find the recent order you asked about using the e-mail address on your messageFor your account's protection, we're only able to provide account and order information when we can confirm the request is coming from the account holder through the e-mail address on the account.Please feel free to contact me directly by replying to this e-mail - if you include the order number, I'll absolutely investigate this further.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello from Amazon,My name is Sasya and I would be responding to the complaint of the buyer for the claim on the order ***.I have reviewed the claim and see that the buyer has refused the package as it was ordered in errorPlease note that, the Amazon.com A-to-z Guarantee refund
policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item2) When the buyer received the item, but the item was materially different than as depicted in the seller's description3) When the buyer returned the item, but seller refuses to return for the order.In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as they did receive the item orderedMany sellers will be happy to accept a return of an order even if they shipped the item as requestedIf the seller chooses to accept a return of this item, they may deduct a reasonable restocking fee and shipping fees from the reimbursementAs this return is not due to any fault of the seller they cannot be held responsible for return shipping feesMore information regarding Marketplace and Merchant returns are found by visiting the URL below: http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=Thank you

Greetings from Amazon.comAmazon retains the right to immediately prevent or restrict access to our siteWe removed this user’s access to our site and placed a hold on any funds in their seller account because an investigation of their account indicates they may be using our site to engage in
fraudulent activityDue to the proprietary nature of our business, we do not provide details on our investigation methodsIn accordance with the terms of this seller’s agreement with Amazon Services, we will not be transferring any funds to the sellerIf we determine that a seller account has been used to engage in fraud or other illegal activity, remittances and payments may be permanently withheldThis restriction is published on our “When will I be paid” page in seller Help (http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie***)Than...⇄ you, Payments Specialist Amazon.com

Hello *** ***,I'm Prathyusha from Amazon.com I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience regarding your account.This
account was temporarily deactivated for violations of Amazon’s Community Guidelines and/or Conditions of UseAmazon advised that it was investigating reviews posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products; and/or that the account was used for commercial purposesOn further review, the account was reinstated on April 17, 2018, with a warning that further violations may result in account deactivation.Amazon strives to be Earth’s most customer-centric company and we take the integrity of our Community seriouslyAny attempt to manipulate Community content, including by contributing false, misleading, or inauthentic content, is strictly prohibitedIf you have any questions about these Amazon policies, we would be pleased answer them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you are disappointed with the Promotional issueI apologies for this.I understand you'd like refund the $Unfortunately, we are unable to offer any Promotional credit.However, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello, We appreciate the information provided by the customer. After reviewing this situation again, we have decided tolift the temporary hold on funds in their selling accountThe availablebalance will disburse on the seller’s next scheduled settlement date (August 19, 2015). A
separate message has been sent to the customerinforming them of our decision as well. Best regards, Merchant Review TeamAmazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
FOR THE LOVE OF ALL THAT IS GOOD, the rug DID NOT come in a boxI don't know how many times, or how many ways I have to say itThe new rug (which has the SAME DEFECT) did not come in a box eitherThere is NO BOX for the rugThe rug did not come in a boxThe rug was not shipped in a boxNo bix was used to ship the rugI do not know how else to communicate that there is no boxAmazon did not ship the rug in a boxNot the first, not the secondI have no box

Hello from Amazon.com
We have reviewed this complaint and we will not be able to take the actions requested by the seller because they have failed to respond to our e-mail which was sent to them on 05/15/regarding
representation of this claim
In summary, We will not be able to take actions requested by the seller as they failed to respond to our claim notification email
Thank you

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolution
I know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for sending your thoughts about AItemsThis program allows us to offer thousands of low-priced
items that would be cost-prohibitive to ship on their ownThe list of AItems is growing every day, and we anticipate a continual expansion of our catalogOur ultimate goal is to provide long-term benefit to our customers, and we look forward to further improving the shopping experience on Amazon.com.I understand that you wanted to purchase this item on its own, but we’re only able to offer it because of the Aprogram.We appreciate you taking the time to give us your feedback.Upon checking, I can confirm that our CS team as an exception issued refund of $to your credit card toward difference amount.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

I just wanted to let you know that the company has resolved everything with me

Hello ***, I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand your disappointment regarding the issues you've had
with your account and the canceled order for the Acer laptopIt's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.I've checked your account details and see that our account specialist team has determined an unauthorized activity on your Amazon account and hence canceled your order without any further verificationI'm sorry you're unable to avail the months financing option with store card because of this error and I'll be sure to follow up on this issue and take appropriate actions.I can confirm that your account has been successfully reinstated now and one of our customer service agents applied a $promotional credit to your Amazon.com accountFurther, I've checked and see that you've placed a new order #*** for the Acer lapotop on which this credit was applied.Also, I've checked the tracking details and see that the package is delivered to your address on Tuesday, August 15, While I won't be able to undo the bad experience and inconveniencecaused,We've already issued a refund of $on August 15, for the laptopPlease be assured that this refund of $is issued in addition to the $promotional credit that was added to your account and applied on this order.Therefore, a total amount of $($promotional credit + $refund) has been processed from our end on this order.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Thanks for your patience and understanding in this regardWe look forward to seeing you again soon. Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: AMAZON USES DECEPTIVE SELLING PRACTICES. THEY DID NOT SHOW THIS ITEM WAS BACK-ORDERED UNTIL A DAY AFTER I ORDERED THE ITEMS. PLUS, THEY FAIL TO SHOW WHERE THIS SELLER IS SELLING FROM - CHINA! THIS WAS NOT A U.SSELLER. AGAIN, AMAZON TRICKS CUSTOMERS INTO BUYING THINGS AND THEN THEY KEEP YOUR MONEY. IT'S EVEN MORE UNSAFE TO BUY FROM A 3RD-PARTY SELLER. I WILL STAY AWAY FROM AMAZON *PERMANENTLY*. THESE DAYS, YOU ARE BETTER BUYING FROM A LOCAL STORE FACE TO FACE. IF YOU CAN'T GET YOUR PRODUCT FROM A LOCAL STORE, DON'T BOTHER BUYING ONLINE. TOTALLY UNSAFE!
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am happy to see that there is a $balance on the account in question however, the fact that Amazon is requiring me to go online and re-open an account and submit a valid credit card to close an account on which there is a $balance is absolutely ridiculous and that policy should be changed because why should amazon have access to a valid credit card if I am requesting termination of serviceAdditionally, I made requests to cancel my account several months prior to cancelling the credit card via emails to customer service
Thank you Revdex.com
Sincerely, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The issue has already been resolved This can be closed Thank you
Sincerely,
*** ***

Hello ***I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your accountI can
absolutely understand your frustration and it's truly regrettable for the concern this has caused.Upon checking, I see that our Account Specialist team have restored your access to this accountYou can now sign in and place ordersI've also requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:***You should now be able to sign into your account as normal; however, we're unable to reactivate the payment methods and shipping addresses you had listedTo add this information you can either enter it during checkout, or you can add the information by going to "Your Account" (***).I also understand your concern about your gift card issueThe current gift card balance on your account is $You can view your balance and usage history in Your Account here:***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry to know about the frustrating experience you had with activation of Prime membership.I want
to confirm that we've not activated prime membership on your accountIt was activated when you placed the Order #1*** on March 30, using the prime shipping option instead of remaining shipping option.Initially prime membership trial has been activated which is free for daysOn the same date, March 30, 2017, we've sent an email about the activation with details about the prime membership chargeWe've not received a request to cancel the membership with in free days trial membershipI'm sorry for the misunderstanding.To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue.If you don't want to automatically renew your benefits when your membership expires we do provide our customers to cancel it and here are the steps:Go to Manage Prime Membership in Your Account (https://www.amazon.com/gp/primecentral)Click "End membership."On the "Edit Membership" page, click on the "End Membership" buttonYou'll then see the option to turn off your auto-renewal status under the section that says "End Later."I'm sorry you are not aware of thisOn May 31, 2017, we've issued a refund of $by cancelling your membershipAs you are not aware of this, I've issued another $11.75 refund to your card to make the total refund as $You can see this additional refund in 3-business days.Once again, if you have any questions, please go through the email we sent on March 30, with subject "*** spillane, Welcome to Amazon Prime" after you activated your membership.We look forward to see you again.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com