Amazon.com

Complaint: ***I am rejecting this response because:
The seller's / Amazon's comment is a BIG LIEAmazon, open your eyes! How could you take the seller's claim that the cell is not from the original box anddamaged with liquid and does not turn on? You seriously take that??? Use your head ! Right now I am no longer fighting for just $60+ dollars but principles and values of fairness, justice and word of honor....that , your business is no longer valuing! I have a history of purchases from you, I have been a great customer and this is how you would treat your consumer? Do you think I am that desperate to just get money from you for just few dollars? I could not imagine you Amazon no longer has values, unreasonable staff/ company....Be careful with your sellers by which you take side on, because it reflects what kind of business you areAmazon I am so disappointed on you.I can't wait to see you and your seller *** someday get your karma. You may win your case today, this is what I assure you, I believe in KARMA. You may laugh now and gain as much money as you want by lies and fraud but time will come you will lose what you have for lying and deceiving people. What comes around will go aroundMark my wordYou will not always be on top of the world. Good people will be rewardedThere is a God Who is fair and just.You may get away with this for now, but I can't wait that time will come and God will teach you a lesson.Sincerely,*** * ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #***
and I appreciate you taking the time in bringing this to our attention.I understand the delivery date for this item was changedUnfortunately, we encountered a a delay in shipping your order and we've sent you an email asking your approval for this delay on April 28, 2017.I see you've approved the delay in shipping this order but its disappointing to see you had to cancel the order on April 29, I've engaged our Internal Team to fully understand what happened with this order and to mitigate the recurrence of such instances.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon,My name is Sasya and I would be responding to the complaint of the buyer for the claim on the order ***.I have reviewed the claim and see that the buyer has refused the package as it was ordered in errorPlease note that, the Amazon.com A-to-z Guarantee refund
policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item2) When the buyer received the item, but the item was materially different than as depicted in the seller's description3) When the buyer returned the item, but seller refuses to return for the order.In this case we have determined that the buyer is not eligible for an A-to-z Guarantee claim as they did receive the item orderedMany sellers will be happy to accept a return of an order even if they shipped the item as requestedIf the seller chooses to accept a return of this item, they may deduct a reasonable restocking fee and shipping fees from the reimbursementAs this return is not due to any fault of the seller they cannot be held responsible for return shipping feesMore information regarding Marketplace and Merchant returns are found by visiting the URL below: http://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I am happy to see that there is a $balance on the account in question however, the fact that Amazon is requiring me to go online and re-open an account and submit a valid credit card to close an account on which there is a $balance is absolutely ridiculous and that policy should be changed because why should amazon have access to a valid credit card if I am requesting termination of serviceAdditionally, I made requests to cancel my account several months prior to cancelling the credit card via emails to customer service
Thank you Revdex.com
Sincerely, *** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to hear about your loss.Further to your correspondence, I've checked your order
and see the item was ordered from ***, a seller on our websiteBecause sellers' inventories are constantly changing, we can't replace items sold by them that are Fulfilled by Amazon.Because of the circumstances, I've made an exception to our standard procedure and I've created an authorized return label that may only be used for the return of this Microsoft Surface Pro Please click on the following link below to print your mailing label:https://www.amazon.com/gp/orc/rml/***The link to print this label will expire in daysIf clicking on the link doesn't work, try copying and pasting it into your browser's address windowIf clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.This page contains instructions on printing your label, preparing your package for return shipment, and finding the UPS drop-off location nearest you.If you don't have a printer, you may want to ask a friend or family member to print this for youAlso, public libraries usually have computers and printers you can use--often free of chargeAlternatively, Amazon can mail you a label for a $chargeIf you're unable to print the label, please contact us and let us know:http://www.amazon.com/gp/help/contact-us/returns-and-refunds.htmlOnce you've shipped the return, you can track your return on its way back to us here:http://www.amazon.com/gp/orc/returns/track/***After the carrier has received your item, it can take up to two weeks for us to receive and then process your returnOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Again, I'm sorry for the time you've spent dealing with these issuesI hope this solution works for you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***I'm *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you received an email from our account specialist about the closure of your accountI can
absolutely understand your frustration and it's truly regrettable for the concern this has caused.Upon checking, I see that our Account Specialist team have restored your access to this accountYou can now sign in and place ordersI've also requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your password.If you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:***You should now be able to sign into your account as normal; however, we're unable to reactivate the payment methods and shipping addresses you had listedTo add this information you can either enter it during checkout, or you can add the information by going to "Your Account" (***).I also understand your concern about your gift card issueThe current gift card balance on your account is $You can view your balance and usage history in Your Account here:***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the RevDex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand an alternate payment method on your account being charged for a monthly Prime subscriptionPlease accept my apologies for the misunderstanding. I have checked your account and see that you've contacted customer service department on on August 21, and we've refunded one month of the Prime subscription and $to cover the overdraft feesWe work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help youAt this time the monthly Prime subscription is still active, please understand in the event that we're unable to charge your preferred payment method we will attempt to charge another active card on the account so there's no interruption of serviceThis is stated in the Amazon Prime terms and conditions on Amazon.com under the Fees and Renewals headingI've included a link below as wellhttps://www.amazon.com/gp/help/customer/display.html/ref=pet_pmp_desktop_ter...⇄ love having you as a Prime member and are happy to serve you, we just want to avoid any future misunderstandingsTo change the default payment method for future renewals, please visit the Manage Your Prime Membership page:https://www.amazon.com/gp/primecentralPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the wrong item you received from Order #***I do understand how
frustrating this must have been to youI have passed your comments on to the attention of the appropriate department in our company to let them know about your experience and as a feedbackCustomer feedback such as yours helps us to continue improving the selection and service we provide.I understand you'd like to get a replacement to be sent for the correct productSince it is a seller "AllyDayi" order, replacement couldn't be createdHence, a full refund of $is processed on March 8, to your Visa Card, so that you can re order the item.You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello Ms***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've personally contacted our Payments team to check attachments provided regarding points applied on your order and they've confirmed that due to some technical error there was a delay in processing your refund--this usually doesn't happen.I can confirm that a refund of $has been processed to your points balance and will appear in 2-business daysFor information about when the points will again be available to you, please check with your credit card company.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Just as I emailed directly before to the company two days ago when they sent me this same unacceptable response..this is what I said then and will reiterate again!
In short, as I told you before and you should have also heard on that same call, I was already approved for, and advised I had one more year of Amazon Student Prime to avail at the discounted $rateI sent in the requested proof of school and this was approved, confirmed in an email earlier on where the representative placed July 12th on her calendar to renew at that later date, because as she put it, renewing at that previous time would have shortened my membership date by days; then again on the morning of the 12th, she wrote back to tell me that she disabled automatic billing so I WOULD NOT GET CHARGED THE $REGULAR PRIME (UNDISCOUNTED RATE)She further on went on to state that once I updated my credit card she would manually bill me for the $CURRENT STUDENT PRIME DISCOUNT RATE which I was not availed before for that 4th year
Since I was eligible for one free year of Prime when I purchased that Amazon Fire Phone back in 2014, I was questioning if this was my free year...that is when Shawn C unraveled everything that the prime appeal and student verification department had already reviewed, researched and approvedSo yes, not only was that representatives behavior unacceptable, but also is the fact that I have been repeatedly told one thing and you all will not honor that.
The fact of the matter I do not feel valued as the long-term customer I have been, which you referred to, and spent so much money with you over the yearsI did not deserves to be treated or spoken to that way, and I do not also deserve this rendered decision that you have made, which adds further insult to injurySeveral people have told me the same thing verbally, as well as in email, Shawn Ccompletely and totally incorrect, not only in his unprofessional tone and demeanor, but in also several of his facts that he recited which I'm sure you should recall, if in fact you did listen to that call
The date of the prime membership does not being at the time of your 6-month trial, it even stated so right the in your policy; not to mention students are allowed years of the 50% discounted rate off of the regular prime membership priceAlso at the time my rate was $dollars when my membership startedI only received of those years discount, which is why my appeal was approved and required a manual adjustment for the remaining "unavailed" to me before year of discount I am still due and never received, and it is again also questionable as to whether I got my free year for the prime phone which gave me nothing but issues and was the biggest waste of $plus all of the money soon on cases and accessories for it
The fact of the matters you all told me one thing many times over and then still when ahead and did another, and I never approved billing me for $plus tax and all that I sent went through recently, after being told I would be charged no more than $several times over in many different emails for different individualsTo turn around and then bill me something not authorized later constitutes fraud and is a whole other complaint that I am already filing with several consumer agency advocate agencies and looking into filing charges, similarly as actions that have already been brought against Amazon in the state of Ohio for fraudulently billing customers for the same membership charges in very similar situations
Please know that I do not take this lightly, and I have spent the greater part of the past week going over and over this ad nauseam, and I am still in shock that there has been absolute no gesture made whatsoever to bring any correction or remedy to this appalling situation/ordeal!!! So I stand by what I've said before, and for all of the issues resulting to further compound this; it now goes well behind just doing what you all should have done from the startThis no undoing all of this, without having made substantial restitution for all of the abominable circumstances
You have wasted countless hours and now days, even as much as a week or more of my time over this, not to mention substantial distress and fraudulently billing me on top of everything else, including that despicable phone incidentI am not hear to assess your needs for better training several representatives etcIf I were you'd pay a whole lot more for my consulting feeAs such I expect at minimum, a full credit for the recent unauthorized billed charges and a waiver of several years more of Prime Membership in full for this major inconvenienceThen and only then, will I even consider taking the actions that I have already started to bring against Amazon for how you've treated me recently, as you mentioned, for my many years of being your customerThis is ridiculous
Highly Disgusted!!!!
*** *** ***
PS
You are only write about just one thingThis is unacceptable!!!!!!!!!!!!!!!!!!!!!!!! It will not be accepted as it is and stands EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄ /> Sincerely,*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #***.I see that your order was placed with a third
party seller on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.In general if the order is sold and shipped by Amazon, we'll create a free replacement or issue a full refund when customers contacted us within days of the delivery date (days for eligible baby items and days for Wedding Registry items purchased from or fulfilled by Amazon).As we did not fulfill the order we are limited to what we can assist you withWe do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.Because your order was placed more than days ago, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***, I'm Kalyan Prasad from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI understand
that it is incorrectly advertised as two HDMI ports on our website but the TV comes with only one portI've checked with our catalog team and they've confirmed that it only comes with one HDMI portI've made necessary arrangements to update the description on our websiteAgain, I'm sorry about the experience you had with your order.In this case, even though we place the TV you'll receive only one HDMI portAs a small token of apology, I can issue a discount on your order and process a refund of $which is 20% of the item priceOr you can return the item for a full refund and we'll pay for the return shipping chargesPlease let us know how you'd like to proceed in this casePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan KAmazon.comhttp://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolution
I know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,
Thank you for writing to us and apologise for the inconvenienceI understand that the customer had rejected our explanation on complaint #***However, I have re-verified and confirmed that there was no suspicious or unauthorised activity in the Amazon account of the customer when the mentioned orders were placedWe request the customer to check with family, friends or trusted acquaintances with whom the credentials of the account could have been shared
Please contact us back for nay further queries

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed the correspondence and I'm sorry to learn about your experienceAs mentioned earlier, we're unable to view the charges on Amazon due to which we won't be able to issue any refunds as suchYou may want to report this to you local postal inspector or visit one of the following organizations:Federal Trade Commission Bureau of Consumer Protectionhttp://www.ftc.gov/ftc/complaint.htmU.SPostal Inspection Servicehttps://postalinspectors.uspis.gov/I've also included the link to visit our Help pages to learn more about making sure your online transactions are safe and secure:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?...⇄ realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a responsePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: When I looked on line, the buyout price was only $or soI have paid $60-$towards the rentalI was charged $27.xx for another book The price for a new book is only $approximatelyI've purchased this book and will not be returning itI am due a refund.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:For the order #*** , it was paid by the amazon gift card balanceIn other words, the order was charged alreadyAnd the remaining gift card balance was used on order # *** which got cancelled as wellSame excuseThe reply from Amazon is NOT true at all!I am completely disappointed by the poor serviceI want all remaining balance refunded to my bank account ASAP!
Sincerely,
*** **

Complaint: ***I am rejecting this response because:
I have indeed reviewed and responded to this emaildirectly to Amazon I have received a partial refund, $The above states full refund which as of today I have not receivedSo, no I do not accept the resolutionI also still feel Amazon should be asked to make the choice for selecting the Prime Membership more apparent to the consumer Amazon slips in the membership and do not notify consumers that they are indeed signed upThere are 100s of complaints about this fact onlineThe selection should be made more apparent, and the transaction should then be posted/listed under the history, rather than hidden on another pageI had to hunt to find the page where it indeed said I had signed upI may not be very tech savvy, but I do know that I feel cheated into a program that I would never approve1-day delivery means little to me and I would never spend $on a membership to get this benefitJust not me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is STILL NOT satisfactory to me. Sincerely, *** ***
Sincerely,*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your concern and see our customer service team was able to address your issue concerning about the
restocking refund for your order #***-***I can confirm a refund was issued in the form of gift card on May 7, for $46.40.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com