Amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment regarding order for pokemon sun. Although it’s our
intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I've checked our records and confirmed that a replacement order was created on November 18, 2016, The tracking information on the carrier's website indicates that your order was delivered on November 22, If you haven't recieved the replacement order please write back to us by replying to this email.Although I understand there's no way we can erase this difficult series of events, I see that we’ve already applied a $15.00($+ $10.00) promotional certificate to your Amazon.com account on November 19, and Novmeber 20, respecteivelyI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.We look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your order #***.I see that your order was placed with a third
party seller on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchange.In general if the order is sold and shipped by Amazon, we'll create a free replacement or issue a full refund when customers contacted us within days of the delivery date (days for eligible baby items and days for Wedding Registry items purchased from or fulfilled by Amazon).As we did not fulfill the order we are limited to what we can assist you withWe do have the A-to-z Guarantee, which is an investigation we do for two situations; if a Marketplace order does not arrive or if it arrives materially different, damaged or defective.Because your order was placed more than days ago, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about your Amazon.com experienceI've reached out to our Account Specialists and have received an update that there was a problem confirming your payment informationHence, I'd request you to send the information below to our secure fax line:-- A copy of your statement for the payment card that you used, including the billing address.-- The last two digits of the payment card.-- Your name, phone number, and email address.To protect your information, we restrict access to your billing details to a team of account specialistsOur Customer Service team can confirm that we sent this email, but they cannot view your fax or share more information about this issueYou can expect a response from them within hours of sending your fax.In the meantime, please do not open new accounts because any new order that you place may be delayedWe are sorry for any inconvenience this has caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: it does not show Amazon's willingness to settle the case
Dear *** ***,
I was really surprised to read the business' response and see how Amazon disrespects the customers
Indeed, they sold the item, which certainly does not meet the FDA regulation, did not keep the promise on the refund made by CS, issued the offensive note on the account, and (!) stated:
"Nothing can be done after we have made our mistakes" (even they admitted those)I am speechless after that, though still require the settlement
Sincerely,
*** ***
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:For the order #*** , it was paid by the amazon gift card balanceIn other words, the order was charged alreadyAnd the remaining gift card balance was used on order # *** which got cancelled as wellSame excuseThe reply from Amazon is NOT true at all!I am completely disappointed by the poor serviceI want all remaining balance refunded to my bank account ASAP!
Sincerely,
*** **

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern, but unfortunately, I'm unable to change your refund to another
credit cardDue to debit and credit card regulations, we're required to process all refunds to the original payment method used for the purchaseI can confirm that your refund has been processed successfully to the Visa card used for your order
If your credit card account has been closed or canceled and you have another credit card with the same issuing bank, the bank can usually apply the refund to your other credit cardIf you don't have an account with the bank anymore, they should issue you a refund check
We won't be able to make any exceptionI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Just as I emailed directly before to the company two days ago when they sent me this same unacceptable response..this is what I said then and will reiterate again!
In short, as I told you before and you should have also heard on that same call, I was already approved for, and advised I had one more year of Amazon Student Prime to avail at the discounted $rateI sent in the requested proof of school and this was approved, confirmed in an email earlier on where the representative placed July 12th on her calendar to renew at that later date, because as she put it, renewing at that previous time would have shortened my membership date by days; then again on the morning of the 12th, she wrote back to tell me that she disabled automatic billing so I WOULD NOT GET CHARGED THE $REGULAR PRIME (UNDISCOUNTED RATE)She further on went on to state that once I updated my credit card she would manually bill me for the $CURRENT STUDENT PRIME DISCOUNT RATE which I was not availed before for that 4th year
Since I was eligible for one free year of Prime when I purchased that Amazon Fire Phone back in 2014, I was questioning if this was my free year...that is when Shawn C unraveled everything that the prime appeal and student verification department had already reviewed, researched and approvedSo yes, not only was that representatives behavior unacceptable, but also is the fact that I have been repeatedly told one thing and you all will not honor that.
The fact of the matter I do not feel valued as the long-term customer I have been, which you referred to, and spent so much money with you over the yearsI did not deserves to be treated or spoken to that way, and I do not also deserve this rendered decision that you have made, which adds further insult to injurySeveral people have told me the same thing verbally, as well as in email, Shawn Ccompletely and totally incorrect, not only in his unprofessional tone and demeanor, but in also several of his facts that he recited which I'm sure you should recall, if in fact you did listen to that call
The date of the prime membership does not being at the time of your 6-month trial, it even stated so right the in your policy; not to mention students are allowed years of the 50% discounted rate off of the regular prime membership priceAlso at the time my rate was $dollars when my membership startedI only received of those years discount, which is why my appeal was approved and required a manual adjustment for the remaining "unavailed" to me before year of discount I am still due and never received, and it is again also questionable as to whether I got my free year for the prime phone which gave me nothing but issues and was the biggest waste of $plus all of the money soon on cases and accessories for it
The fact of the matters you all told me one thing many times over and then still when ahead and did another, and I never approved billing me for $plus tax and all that I sent went through recently, after being told I would be charged no more than $several times over in many different emails for different individualsTo turn around and then bill me something not authorized later constitutes fraud and is a whole other complaint that I am already filing with several consumer agency advocate agencies and looking into filing charges, similarly as actions that have already been brought against Amazon in the state of Ohio for fraudulently billing customers for the same membership charges in very similar situations
Please know that I do not take this lightly, and I have spent the greater part of the past week going over and over this ad nauseam, and I am still in shock that there has been absolute no gesture made whatsoever to bring any correction or remedy to this appalling situation/ordeal!!! So I stand by what I've said before, and for all of the issues resulting to further compound this; it now goes well behind just doing what you all should have done from the startThis no undoing all of this, without having made substantial restitution for all of the abominable circumstances
You have wasted countless hours and now days, even as much as a week or more of my time over this, not to mention substantial distress and fraudulently billing me on top of everything else, including that despicable phone incidentI am not hear to assess your needs for better training several representatives etcIf I were you'd pay a whole lot more for my consulting feeAs such I expect at minimum, a full credit for the recent unauthorized billed charges and a waiver of several years more of Prime Membership in full for this major inconvenienceThen and only then, will I even consider taking the actions that I have already started to bring against Amazon for how you've treated me recently, as you mentioned, for my many years of being your customerThis is ridiculous
Highly Disgusted!!!!
*** *** ***
PS
You are only write about just one thingThis is unacceptable!!!!!!!!!!!!!!!!!!!!!!!! It will not be accepted as it is and stands EVER!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!...⇄ /> Sincerely,*** ***

Hello,
Thank you for writing to us and apologise for the inconvenienceI understand that the customer had rejected our explanation on complaint #***However, I have re-verified and confirmed that there was no suspicious or unauthorised activity in the Amazon account of the customer when the mentioned orders were placedWe request the customer to check with family, friends or trusted acquaintances with whom the credentials of the account could have been shared
Please contact us back for nay further queries

Hello from Amazon.com,A transfer in the amount of $to the seller's bank account on file is scheduled for today, April 24, Please note that funds can take 3-business days to reach the bankIf the funds are not received by May 1, we would ask the seller to contact Amazon Seller Support by using the "Get Support" link at the bottom of just about every page within Seller CentralThank you

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with the purchase of "Cricut Explore Air
Wireless Electronic Cutting Machine Bundle" and I appreciate you taking time in bringing this to our attention.I understand that the machine you received didn't work outWe set expectations for our manufacturers up front and when they don't meet them we take actionYou've been a part of this process in your most recent correspondence with the manufacturerI've submitted feedback on this particular item along with the manufacturerEach of these reports are investigated thoroughly and while I can't offer direct insight into our process or findings be assured we monitor for repeat and take swift action if needed.But as I said before we take feedback and inquiries very seriouslyWe use every piece of feedback we receive to improve the customer experienceI hope that in the future you are able to continue doing business with us without incident.We appreciate your business and look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
AMAZON SUPPORT TEAM/CUSTOMER SERVICE ARE A BUNCH OF CROOKS AND IS!
I have personally messaged Jeff Bezos ansd received the customer support that I needed! After contacting numerous OVERSEA'S customer service reps and account specialists, they have all told me that they will not do anything about this matter and to basically shut up
Thank you for the response back s
Sincerely,*** **

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you regarding the restocking fee for the return of your Order
ID: ***I've verified your order and can see that this was placed with marketplace seller, OJCommerce, on our website.Some sellers may issue a refund for a return, but withhold a restock or processing feeWe don't post guidelines for customers or sellers on our Help pages, but we expect sellers to uphold, at minimum, the same standards as Amazon.com:- For any item in original condition that is shipped back to the seller more than a week after it was received, the seller may impose up to a 20% restocking/processing fee.- For any item that shows obvious signs of use which interfere with its re-sale value, a seller may impose a restocking/processing fee of 50% of item's price.Also, I see that seller has mentioned about the restocking fee on the seller storefront as wellYou can go through below link for the same:https://www.amazon.com/sp?_encoding=UTF8&asin=&isAmazonFulfilled=&isCBA=&ma...⇄ can also go through the Terms and conditions of Sellers return policy on our official website here:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ suggest you to please contact the seller regarding the same, if you've want further clarification on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.comhttp://www.amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the disappointing experience you've had with the package you've received from AmazonI
can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I do realize the importance of proper packaging of orders and believe me that's certainly not what we want you to experienceI've reached out to the Packaging and Shipping team so that they can review the packaging used for the items and investigate this situation appropriatelyWe value your feedback and realize that your experience reflects on our company as a wholePlease know that we will continue to respond to these concerns and make improvements whenever possible to improve your experienceWe always appreciate customer input on how we can improve our servicesYou can also use our Packaging Feedback Program (***) to let us know how we're doingYour input will help us improve our product packagingVisit our Help pages for more information:***Further, I've checked and see that our customer service team has already created replacements for the items.Below are the details of the replaced items:Item: Funko POP Animation: Strawberry Shortcake - Blueberry Muffin & Cheesecake Action Figure , Order ID: ***, Date: November 12, 2016Item: Funko POP Animation: Strawberry Shortcake - Strawberry Shortcake & Custard Action Figure, Order ID: ***, Date: November 9, 2016Item: Funko POP Rides: Game of Thrones - Dragon & Daenerys Action Figure, Order ID: ***, Date: November 9, 2016We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.If you have any other concerns, Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've researched your accountI found where a gift card in the amount of $was added to your Amazon
account on Wednesday, January 21, I see two purchases were made to the gift card on January 21st for two copies of “Prophets, Pitfalls and Principles: God's Prophetic People Today" and the gift card was charged $twice for orders #*** and #***Another order was placed on January 22nd for order #*** for an additional copy of the above mentioned book in the amount of $On January 27th a digital order (#***) was purchased for "The Lifestyle of a Prophet: A 21-Day Journey to Embracing Your Calling" in the amount of $The last of this gift card was used on March 7th for an order (#***) of "Prophets, Pitfalls and Principles: God's Prophetic People Today." The payment from this order was split between your gift card in the amount of $and your Amazon Visa in the amount of $since there wasn't enough left on the gift card to cover the total order amount.During the checkout process, Amazon will save your address and payment setting so you don't have to re-enter your information againYour address and payment method are displayed on the place order screen and can be edited before placing your orderWe do this to reduce your time in the checkout processDuring the time of you March 7th order, your Amazon Visa was the default payment method in check out as it was the last payment method used.We try to include invoices in most orders, however if you are ever missing an invoice they can be printed by visiting http://www.amazon.com/your-ordersClick on the "Invoice" link next to the order you need.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: That is terrible customer service and it was a waste of my time all they had to do was say it was an error sorry we can't honor it but instead they have me order it and say they will honor it all the way till it arrives at my house then says we can't do that.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
I have indeed reviewed and responded to this emaildirectly to Amazon I have received a partial refund, $The above states full refund which as of today I have not receivedSo, no I do not accept the resolutionI also still feel Amazon should be asked to make the choice for selecting the Prime Membership more apparent to the consumer Amazon slips in the membership and do not notify consumers that they are indeed signed upThere are 100s of complaints about this fact onlineThe selection should be made more apparent, and the transaction should then be posted/listed under the history, rather than hidden on another pageI had to hunt to find the page where it indeed said I had signed upI may not be very tech savvy, but I do know that I feel cheated into a program that I would never approve1-day delivery means little to me and I would never spend $on a membership to get this benefitJust not me.
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is STILL NOT satisfactory to me. Sincerely, *** ***
Sincerely,*** ***

Hello,
We are not able grant the buyers request regarding refundThis is because the item returned by buyer does not match with the original item which was shipped
Item shipped by seller as per the order placed was a phone of weight ounces, and as per seller the item returned was a letter,
no item was shipped back to sellerAlso the USPS return receipt provided by the buyer states the item weight as ounces which was returned with tracking USPS ***.
In a summary we are unable to take the action requested by the buyer because the weight of the item returned does proof that original item was not returned.
sincerely

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the reviews posted on your items
I've forwarded this issue
to our appropriate team for investigationThey've looked into the reported reviews and confirmed that they weren't able to identify any actionable abuse so they haven't removed either of themI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello * ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com
account.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meTherefore I went to the Seller-Support website, requested that my account be closed permanently, and that they mail be a paper check for the remaining balance
Thank you for your assistance
Sincerely, *** ***