Amazon.com

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn you received used "Presto Orville Redenbacher's Fountain Hot
Air Popper" despite replacing the itemWhile I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Specialists team to work on a resolution.I'll be personally following up on this and we'll get back to you with an update within 3-business daysThanks for giving me time to find the best solution. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
AMAZON SUPPORT TEAM/CUSTOMER SERVICE ARE A BUNCH OF CROOKS AND IS!
I have personally messaged Jeff Bezos ansd received the customer support that I needed! After contacting numerous OVERSEA'S customer service reps and account specialists, they have all told me that they will not do anything about this matter and to basically shut up
Thank you for the response back s
Sincerely,*** **

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the unknown charges on your account
and I appreciate you taking the time in bringing this to our attention.While I see that your Prime subscription charges have been refunded, I've forwarded this issue to the appropriate team who'll want to hear about your experience.Further, I understand your concern regarding the $23.76, $and $chargesI found these charges for the items listed below:Pandolah Men's Athletic 3D Animal Cosmic Galaxy Printed Hoodies Sweatshirts (2XL/3XL, 017-19) Imilan Mens 3D Print Galaxy Crewneck Pullover Hoodies Sweatshirt (XXL/3XL, 115) Herosky Unisex 3d Printed Drawstring Pockets Galaxy Clothes Galaxy Hoodie Galaxy Sweatshirt (2XL/3XL, Galaxy075) You can also view these details in the order summary in Your Account:***Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: it does not show Amazon's willingness to settle the case
Dear *** ***,
I was really surprised to read the business' response and see how Amazon disrespects the customers
Indeed, they sold the item, which certainly does not meet the FDA regulation, did not keep the promise on the refund made by CS, issued the offensive note on the account, and (!) stated:
"Nothing can be done after we have made our mistakes" (even they admitted those)I am speechless after that, though still require the settlement
Sincerely,
*** ***
Sincerely,*** ***

Greetings from Amazon.com.This seller has an open selling account under a different email address not from teh one they are writing from: ***@gmail.com To close the account , they can reach out to our Seller Support team and ask the team to look at case #*** for their account information.Regards,

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely that you expect your deliveries to be quick, efficient, and stress-freeWe are committed to delivering
your order from the moment it is placed. The vast majority of our orders are delivered without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentRegrettably, our delivery partners couldn’t meet our high standards.I've made sure our Transportation teams are aware of what's been happening so we can correct any issues on our end.Furthermore, please write back to us with the order number and the item names which you haven't received so that we can investigate the situation and take appropriate action.***, I want you to know that we value you as a customerWe appreciate your understanding and patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with the purchase of "Cricut Explore Air
Wireless Electronic Cutting Machine Bundle" and I appreciate you taking time in bringing this to our attention.I understand that the machine you received didn't work outWe set expectations for our manufacturers up front and when they don't meet them we take actionYou've been a part of this process in your most recent correspondence with the manufacturerI've submitted feedback on this particular item along with the manufacturerEach of these reports are investigated thoroughly and while I can't offer direct insight into our process or findings be assured we monitor for repeat and take swift action if needed.But as I said before we take feedback and inquiries very seriouslyWe use every piece of feedback we receive to improve the customer experienceI hope that in the future you are able to continue doing business with us without incident.We appreciate your business and look forward to seeing you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello Victoria Charboneau,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn your experience regarding your account.Since
this is a unique situation, I'm collaborating with our Account specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: That is terrible customer service and it was a waste of my time all they had to do was say it was an error sorry we can't honor it but instead they have me order it and say they will honor it all the way till it arrives at my house then says we can't do that.Sincerely,*** ***

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the disappointing experience you've had with the package you've received from AmazonI
can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I do realize the importance of proper packaging of orders and believe me that's certainly not what we want you to experienceI've reached out to the Packaging and Shipping team so that they can review the packaging used for the items and investigate this situation appropriatelyWe value your feedback and realize that your experience reflects on our company as a wholePlease know that we will continue to respond to these concerns and make improvements whenever possible to improve your experienceWe always appreciate customer input on how we can improve our servicesYou can also use our Packaging Feedback Program (***) to let us know how we're doingYour input will help us improve our product packagingVisit our Help pages for more information:***Further, I've checked and see that our customer service team has already created replacements for the items.Below are the details of the replaced items:Item: Funko POP Animation: Strawberry Shortcake - Blueberry Muffin & Cheesecake Action Figure , Order ID: ***, Date: November 12, 2016Item: Funko POP Animation: Strawberry Shortcake - Strawberry Shortcake & Custard Action Figure, Order ID: ***, Date: November 9, 2016Item: Funko POP Rides: Game of Thrones - Dragon & Daenerys Action Figure, Order ID: ***, Date: November 9, 2016We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.If you have any other concerns, Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello ***I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to amount been charged to your payment card before the item was shippedThis is certainly not what we want our customers to experienceI apologize for it.For us, our Customers are of the top priority and when ever we fail to do this we make sure to take all the possible steps that will help us deliver positive experience to you like you received earlierI've shared your experience about this, to ensure any opportunities for improvement are addressed, and corrected moving forward with our concerned team, so that this does not happen in future again.Having said that, I would like to inform you that we will not charge you until the order enters the shipping process, however due to some reason the item was delayed by the carrier end due to external factors.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for writing back to us with additional information. I've forwarded your suggestion to the appropriate team and customer feedback like yours is very important in helping us continue to improve our website and servicesI appreciate your thoughts, and will be sure to pass your suggestion along. As mentioned earlier, the Amazon choice is removed on the item and most the reviews are suppressed. Thanks for shopping with AmazonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your correspondence and I'm sorry to learn about the experience with your order#*** for
Womens Sexy Crewneck Long Flare Trumpet Bell Sleeve Bodycon Party Cocktail Dress Pink XL sold and fulfilled by third party seller AA-Star StoreThis is certainly not the experience we would want our customers to haveTo get this looked into further, I'd request you to reply to this email with a scanned copy of the receipt for your return shipping charges so that we may reach out to the Seller on your behalf and get back to you with an update just as soon as we can. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is not satisfactory to me and that Amazon is unwilling to be fair in this matterI am closing the case. Sincerely, *** ***

Hello,
We are not able grant the buyers request regarding refundThis is because the item returned by buyer does not match with the original item which was shipped
Item shipped by seller as per the order placed was a phone of weight ounces, and as per seller the item returned was a letter,
no item was shipped back to sellerAlso the USPS return receipt provided by the buyer states the item weight as ounces which was returned with tracking USPS ***.
In a summary we are unable to take the action requested by the buyer because the weight of the item returned does proof that original item was not returned.
sincerely

Complaint: ***I am rejecting this response because: This response is unacceptable and shows zero care for my situationEven if price matching is not an option, a credit or something will have to do, and l know this can at least be doneThe rudeness and neglect that was shown by Amazon is not resolved with an "I'm sorry"It's going to take note than that for me especially considering I pay a yearly fee to be a prime member. Sincerely,*** ***

I just wanted to let you know that the company has resolved everything with me

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the Rug you received.I checked your order and see that a
free replacement order #*** was created and delivered on August 15, I hope you were able find it.I'm not able to send you a replacement box, but if you can use tape to fix the original box, or if you can find a different box that fits the rug, we can still accept the returnI suggest you to use the packaging you received from the replacement order to return the original order.To help you, I've also extended the return window to days from todayNow you can return the rug before September 9, 2016.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Bhaskar A.Thank you.Amazon.com

Hello Ms***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your order #*** from the
seller "Mishary ", I'm sorry to hear that you didn't receive your order.I completely understand the desire to have your ordering experience be quick, efficient, and stress-freeOur seller has clearly come up short on those expectations recentlyI appreciate your diligence in ensuring we take a serious look at these problems.I'd like to inform you that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerWe expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible.Since Mishary fulfilled your order, they should be able to give you more information about the shipment, or initiate a refund if that's necessaryI've sent your inquiry regarding order (#***) for "Ol' Roy T-Bone & Chicken Flavor Dog Food For All Breeds and Sizes - 50lbs" to the seller, Mishary, on your behalfYou'll receive a copy of this e-mail shortly.You can also view the e-mail that was sent to Mishary in Your Account at the following link:https://www.amazon.com/gp/communication-manager/outbox.htmlPlease give the seller two business days to get back to youIf you aren't able to work this out with the seller, you can file an A-to-z Guarantee claim to request reimbursement for the orderMore information, and a button to file a claim, is here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlWe hope to see you again soon.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com==========================

Hello *** ***,I'm Prathyusha from Amazon.com I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience regarding your account.This
account was temporarily deactivated for violations of Amazon’s Community Guidelines and/or Conditions of UseAmazon advised that it was investigating reviews posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products; and/or that the account was used for commercial purposesOn further review, the account was reinstated on April 17, 2018, with a warning that further violations may result in account deactivation.Amazon strives to be Earth’s most customer-centric company and we take the integrity of our Community seriouslyAny attempt to manipulate Community content, including by contributing false, misleading, or inauthentic content, is strictly prohibitedIf you have any questions about these Amazon policies, we would be pleased answer them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com