Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meAlthough you incorrectly listed the refund totalIt should be like it says in the email that I received from you.Sincerely, *** ***

Complaint: ***I am rejecting this response because:
Amazon has solved nothing, nor have they justified their decision made against me. They banned me from reviewing, removed all my reviews, removed me from the Vine program, refuse to give me a copy of the reviews I wrote for them, and refuse to tell me any specific reason I was banned and had my reviews removed. Amazon claims I broke their reviewing rules, but I did not, which is why they refuse to state which rule(s) I broke and which reviews of mine broke them. Amazon is lying. Everything in my previous email holds true just as I wrote it
As for emailing Amazon under the email address given in their latest response, I did so. I have as yet received no response. I do not expect to. Before this latest email, I have emailed Amazon numerous times. I emailed a "vine" address, a general Amazon address, a "review" address (different than this newest one given in the latest Amazon response), a "jeff" address, and I also written several letters sent to an Amazon customer service address. I also wrote an email using Amazon's online form. Most of these I emailed several times. In almost all cases, my emails and letters were totally ignored showing the poor customer service of Amazon. The time I was answered, I was just given the standard response that consists of Amazon telling me they will not tell me why they made an unfair and unjust decision against me. And in any case, why couldn't the Amazon person responding to the Revdex.com just contact their own people to solve this problem instead of making that my problem to do so? Amazon is just trying to make this a bigger hassle for me than actually trying to solve a problem. One would think Amazon would appreciate me being a customer for years, spending oodles of money with Amazon, and writing hundreds and hundreds of reviews for them which helped them sell even more products and helped them make even more money. But no, Amazon has no respect for their customers and so will ban them from reviewing and remove their reviews without giving any valid reason
Amazon has done nothing to solve the problem. My previous statements stand with no difference than before.Sincerely,*** ***

I'm sorry to hear about your recent disappointing experience with Amazon orderI can completely understand your disappointment for not receiving the Order ID: ***.***, being online retailer, we rely highly on the carrier to deliver the packages to our customers on timeRegardless
of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of carriers.We take full responsibility if any item becomes lost during delivery and will be happy to replace it free of charge, or refund you if a replacement is unavailable.Upon checking the order details, I see that full refund of $was already issued to the same payment method used to charge the cardOnce the refund is complete, we will send the confirmation email as well.Regarding the prices on our store, we work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Once again, please accept my apologies for any inconvenience

II already been there, Saw this messageThey didn't do anything and never contacted meTill I sent an email to Jeff Bezos, they called and then said:"This is not from us"Here is $and be happy (I rejected that) Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I sent a response to Amazon on 10/21/at 6:PM ET
"Amazon account email: ***@yahoo.com Gift card: *** "Sincerely,*** ***

Complaint: ***I am rejecting this response because: the response did not indicate a resolutionThe representative from Amazon stated that they would look into my account and get back to meI reject their response until my complaint has been resolved.Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.When you buy from an Amazon Marketplace or Merchant seller, it's important to note that your order is neither fulfilled nor shipped directly by Amazon.comBecause this order is being shipped by a seller within our Marketplace, we're unable to provide you with any details about the shipping status of your order.I see that our CS team issued promotional credit of $and also $for inconvenience that has been caused with delay of this order.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to issue any further compensation on this order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I hope to here back from them soon I got an email from them days ago that said the same thing and have not got anything sense then

Complaint: ***I am rejecting this response because:I should not have been billed for cancelling the traI accidentally createdIf I do not receive a refund on my credit card I will be cancelling my Prime account and both Amazon Credit CardsIt is absolutely insane that you have no plan in place in the event that an accidental trade in is created, especially when: AI notified you within minutes of my mistake and BI have been willing to work with you and have not spent any of the credit I received for the erroneous trade inWhat if, for example, my nephew were to create multiple trade-ins for a video game on a family members account? Would they have no recourse to get their money back?I want my money back and I want you to amend your procedures for trade-ins so that the customer has some sort of recorse in the event that an erroneous trade in is createdTo suggest that you cannot do anything at all in this instance because I ok'd using my credit card as collateral if you did not receive the item is asinine and borderline scammingI accept that risk on items that I am actually trading into you, but I do not accept, consent, or agree to that at all for a trade in that was created accidentally Sincerely,*** ***

Complaint: ***I am rejecting this response because:This is what I've been talking about since June 2016; all their responses use the same transcript and are signed by their customer services agents in India (who by the way, have no clue of what I am talking about)I know the seller has not received the ring, I mailed it back to Amazon and NO, I don't have the tracking number since I labeled the package using the return slip provided by Amazon (shouldn't they know that?)
At this point I have no further questions/requests regarding this matter, since it's obvious no one seems to know how to resolve my problemAs a long time loyal Prime member, I am very disappointed at they way Amazon has responded to my claimThey need to learn one or two things from eBay, who has mastered customer service better than any other online retailer
I will be (sadly) canceling my Prime Membership; knowing that my single complaint won't make any difference to Amazon.com or *** *** ***, I will make sure my story is heard by other usersThis conduct is totally unacceptable, I refuse to do business with a company that treats good customers like this
Sincerely,*** * ***

Complaint: ***
Someone else already contacted me, and several customer service agents claimed the information I requested could not be obtainedWhile I waited, I contacted the company directly and got the information, albeit after many days of waitingIt was then more than a week later that Amazon got back to meVery disappointing

Hello! Most of my gift cards are bought by my own credit card! If I use an illegal gift card, please tell me the serial number of the gift card that has the problem! I'm looking for the third party claim

Complaint: ***
I am rejecting this response because:
I received another email from Amazon yesterday (2/7) it was the same email that I received on 12/17Hello, Thank you for telling us about the unauthorized activity in your accountTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account We recently processed these charges on your store card ending in 73: -- $ We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution We have taken these steps to restore your account: -- Disabled the password to your account-- Reversed any changes made by this party-- Canceled any pending orders Please allow hours for these actions to take effect After hours, you will be able to reset your password and regain access to your accountOn the Sign In page, select "Forgot password?" and follow the instructionsAfter you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized linkClick the link and enter your new password If you have any trouble resetting your password, call Customer Service at: Customers in the U.Sor Canada: 1-866-216-International customers: 1-206-266- You will also need to: -- Re-enter your complete payment method information the next time that you place an order-- Re-enter any addresses that you recently added to your account-- Check your subscriptions, if you have anyYou may need to update them We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing") To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages Sincerely, Account Specialist Amazon.com http://www.amazon.com ================I just want them to take care of thisThey know it was unauthorizedAs stated in the email.
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: They had the item for sale I purchased twice and then they cancelled I expect Amazon.com who I bought the mattress from to stand behind the sale I have reached out to Jeff B*** their CEO for a response.Sincerely,*** ***

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand you're concerned about your account being closed. As mentioned earlier, while I know you're disappointed with our stance on this matter, I want to assure you the information you received is correctWe've found your account is directly related to another account which has been previously closed due to the abuse of our policies.Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final oneI’m sorry for any disappointment caused and appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hi,As stated in our previous response, we are unable to credit the seller’s account for this transaction. We requested information on 11/24/& 12/01/about the sellers return address.Because the seller did not provide this information, we refunded the buyer and charged the claim to the sellers account.In summary, we are unable to take the actions requested by the seller in this case, because they failed to respond to the claim as requested.Sincerely,

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent orders, and I appreciate you making us aware of
your experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting fastest Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I'm also forwarding this instance to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.At this time we may not be able to issue a refund for Prime membership.To help make up for this inconvenience, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:***We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: According to the business, they said they have deposited $into my Amazon account for my trouble, and have also refunded me for the memory card that has never arrivedHowever, since June 10, I have not received that $the business claimedAll I see in my account was $CAD$CAD is not equaled to $(what's the currency?), and doesn't even cover $CAD I paid for the memory cardThe original Complaint ID # was ***; I will make sure I reply within days this timeHere's the original complaint: "On April 26, 2017, I placed an order for "PNY UTurbo Performance 64GB High Speed MicroSDXC Class UHS-I, up to 90MB/sec Flash Card (P-SDUX64U390G-GE) "; the order number is Order# *** Amazon shipped the order on May 14, 2017, which was rather late, and still failed to deliver the parcel and left me in the dark with no updatesToday, June 7, 2017, I ask Amazon regarding the status of my orderI was told the only option was for a refundI refused; I still want the memory cardSince I was hoping Amazon would be able to fulfill the order, I missed the purchasing opportunities of other similar products that were on saleAmazon failed to deliver the item weeks ago, and instead of notifying me, just kept the money and remains silent -- while me waiting without the product that never arrived." Here's the original desired outcome: "Either one of the following choices: - Ship the card that I ordered ASAP + compensation for the time I wasted- Ship the card with the same writing and reading speeds from a reputable brand ASAP + compensation for the time I wasted- If Amazon still can only provide a refund, I want compensation for all the time I spent on the matter and the grievance Amazon has caused on my health." But I will accept the $account credit that you said you have deposited in my account but never did + refund me for the card that I have never received
Sincerely,
*** ***

Hello, We are writing in response to the complaint filed against Amazon Marketplace order ***, which was filed by the buyer due to stating a different item was receivedThe buyer/complainant filed an A-to-z Guarantee claim with Amazon on December 13th and we must allow the seller to
represent the claim, which is required within daysHowever, the buyer filed a chargeback with their credit card company on December 14th and we closed the claim per operating procedure, as buyer's are no longer eligible for a claim when they dispute the charge with their credit card companyFor future reference, we would suggest the buyer/complainant allow the claim to process completely, so we can offer a resolution before disputing the chargeAt this point, there is no action we can take and suggest the buyer/complainant contact their credit card company for resolution

Greetings from Amazon.com,We have reinstated the seller account associated with email address ***@gmail.com & ***@gmail.com and we sent messaging to the seller stating the same.Amazon.comSeller Performance