Amazon.com

Hello ***,I'm Mahesh Boddu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with redeeming the gift card on our websiteUpon
reviewing your message, I understand that gift card was issued by Diapers.comSince the gift card was issued by Diapers.com, we will not be able to issue the same on your accountIn this case, I would request you to contact Diapers.com so that they can help you with providing a different gift card code for you to use it on our website.I hope you understand our limitations on this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh Boddu Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: They didn't give me a resolution about my credit balance issue in my account.Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your orders# ***- #
*** and orders #*** - #***- #***.Further to your correspondence, I understand that if a parcel value exceeds 1000RMB($144.03) it's rejected and the packages are returned to USIn the event that you do not receive the orders in question, I recommend contacting your freight forwarder for more details.Please know that when you place an order on our website for items shipped by Amazon.com, we’ll ship each item as soon as possibleThis may result in multiple shipments for a single orderHowever, in certain orders with multiple items, you may be presented with the options of "Group into the fewest possible boxes." and "Ship each item as soon as possible."If you prefer fewer packages, choose "Group into the fewest possible boxes" and we'll consolidate your items into the fewest shipments possibleDepending on the location and availability of the items you're ordering, you might have to wait a bit longer for your order to arriveIf you'd like to receive each of your items as soon as possible, please select "Ship each item as soon as possible."More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211For future orders you'll need to select the "ship items as they become available" option if you prefer that we ship the in-stock items in your order separatelyHowever, we cannot guarantee that each item will be shipped separately as this is an automated processYou may try to place orders at different times/days.After researching your contacts to our Customer Service team I see a few areas where we could have done better had this issue been addressed properlyI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Again, I apologize for these frustrating experiences and I regret you've had to spend time dealing with this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.I understand your concern regarding delay of your recent order.I've reviewed details of order and can confirm that as per order confirmation email guaranteed delivery dates of your shipments were April 8, and April 10, 2017.I see that your shipments were delivered as per promised delivery dates.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
I received another email from Amazon yesterday (2/7) it was the same email that I received on 12/17Hello, Thank you for telling us about the unauthorized activity in your accountTo protect your information, the credit card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account We recently processed these charges on your store card ending in 73: -- $ We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution We have taken these steps to restore your account: -- Disabled the password to your account-- Reversed any changes made by this party-- Canceled any pending orders Please allow hours for these actions to take effect After hours, you will be able to reset your password and regain access to your accountOn the Sign In page, select "Forgot password?" and follow the instructionsAfter you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized linkClick the link and enter your new password If you have any trouble resetting your password, call Customer Service at: Customers in the U.Sor Canada: 1-866-216-International customers: 1-206-266- You will also need to: -- Re-enter your complete payment method information the next time that you place an order-- Re-enter any addresses that you recently added to your account-- Check your subscriptions, if you have anyYou may need to update them We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing") To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages Sincerely, Account Specialist Amazon.com http://www.amazon.com ================I just want them to take care of thisThey know it was unauthorizedAs stated in the email.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Though out of Amazon A-Z Policy as initially stated in my Revdex.com complaint, the issue is that the Seller sold an incomplete itemThere would be no issue from myself had the item been received complete Also as previously stated, I understand the onus of the day notification policy, which was not met by myself The issue here is that the Seller falsely advertised the item The Seller did not deliver as advertised That onus falls on Amazon to make this right with myself, their valued customer Repeating and reporting in this Revdex.com correspondence what has already been known, and expressed, is insulting.The Seller, on behalf of Amazon, broke the agreement made when I placed the 3/12/order by not providing me with a complete item That 30-day policy is stood on now is ridiculous and also insulting. Amazon - please make this right I bought in good faith Your Seller, and as your Seller an extension of Amazon, did not complete our order agreement
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I sent a response to Amazon on 10/21/at 6:PM ET
"Amazon account email: ***@yahoo.com Gift card: *** "Sincerely,*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern related to Order ID: ***This is certainly not what we want
our customers to experienceI apologize for it.In this case, I've contacted our Billing team and asked them to look into this issueI'll personally follow up this issue with you and provide an answer/assurance about receiving refund for this order, as you stated that chargeback is removed from your end.I'll write back to you on 19th October, (Wednesday) with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon is the one whom supplied the shipping label which did not have a tracking number for itAlso, whether the seller received the packaged or not at this point should not matter because Amazon representatives have repeatedly told me that I would receive a refund for the item
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
Once again, Amazon claims they have sent the refund to the bank, which turns out to be falseI physically went into Bank Of America for the second time, and again they stated they have not received the fundsOnce on the 20th and again on the 24thThere are two different dates in which they claim they sent the refundThe Bank will not receive the funds due to the account being closed for over months, which was told to them in the beginningAmazon continues to claim that the funds have been sent to the bank and the bank will have to issue the checkThey refuse to contact the bank and have any type of correspondence with the bank to resolve the issueAmazon repeatedly says to contact the bank, even when on a conference call with the Bank of AmericaMaking me continuously filling out forms and receiving emails with contradicting statementsAt want instance they said they could not contact the sellerOnce Revdex.com contacted them the seller's name and and working number appearedGetting the runaround actually accusing me of not telling the truth in terms of speaking to the bank and I've been hung up on several times on numerous occasions given that they're selling pirated software from companies and not even thinking that they're responsible for itAt this point someone needs to be held responsible and a conference call with all parties need to take place.
Sincerely,*** ***

Hello,
We are unable to credit the seller’s account for this transaction
We have reviewed this claim and we stand by our decision
We determined that the seller was responsible for the claim on order *** because the tracking information they provided does not include
signature confirmation of deliveryAs a result, this is insufficient evidence of delivery to the intended recipientSome carriers use a delivery confirmation that only confirms delivery to the zip code, not to the recipient's address
In summary, we are unable to take the actions requested by the seller in this case, because the information they have provided does not prove that the merchandise was delivered to the buyer’s shipping address
Sincerely,
Shashank

I'm sorry to hear about your recent disappointing experience with Amazon orderI can completely understand your disappointment for not receiving the Order ID: ***.***, being online retailer, we rely highly on the carrier to deliver the packages to our customers on timeRegardless
of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of carriers.We take full responsibility if any item becomes lost during delivery and will be happy to replace it free of charge, or refund you if a replacement is unavailable.Upon checking the order details, I see that full refund of $was already issued to the same payment method used to charge the cardOnce the refund is complete, we will send the confirmation email as well.Regarding the prices on our store, we work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Once again, please accept my apologies for any inconvenience

Hello,We are unable to assist buyer with this transaction as the buyer confirms the item was returned to Amazon fulfillment Center and we do not have any tracking information to confirm the same. Items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to AmazonIf a marketplace order is mistakenly returned to the Amazon returns center, we return it to the senderThe buyer should receive order *** back from us within 4-weeks of receiving the item.Once the buyer receive the item back, they will need to contact the seller directly to return itIf this will result in a greater delay than the buyer and the seller had anticipated, the buyer need to make contact with the seller immediately to make appropriate arrangements.In summary, we are unable to take the actions requested by the buyer in this case, because there is no confirmation of return

Greetings from Amazon.com,We have reinstated the seller account associated with email address ***@gmail.com & ***@gmail.com and we sent messaging to the seller stating the same.Amazon.comSeller Performance

Complaint: ***I am rejecting this response because: They had the item for sale I purchased twice and then they cancelled I expect Amazon.com who I bought the mattress from to stand behind the sale I have reached out to Jeff B*** their CEO for a response.Sincerely,*** ***

Hello *** ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you had two orders marked as “delivered” when they are nowhere to be found, please accept
my sincere apologies for the inconvenience caused.As an online retailer, we rely heavily on our carrier service to deliver packages safely to our customersHowever, despite all our efforts, there are still some unforeseen incidents that are beyond of our control.On priority, I've forwarded this issue to the appropriate team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as a porch, garage, or even behind bushes.Please check the surrounding area, as well as with anyone who may have received the package on your behalf.Per your request, I've canceled your Prime Monthly Paid Student Plan.You'll receive a refund of $for the Amazon Prime membership fee.Refunds typically process within 3-business days and appear as a credit on your statement. I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received:10/23/2017==========================Consumer Information:*** *** *** **
*** **
*** ** ***
*** *** ***==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I’ve had two orders marked as “delivered” when they are nowhere to be found, and the delivery photo isn’t even of my apartment! Amazon refunds me but does nothing to prevent this from happeningIt’s always when I order something expensive, and sadly when it’s a gift so I’m on a limited time frame for reorderingIt’s to the point where I’m extremely distrustful of ordering anything on amazon, because I think it’ll never reach me.Desired Resolution: Delivery of Order I’d like amazon to stop using their own carrier serviceSince I know that’s unlikely, I’ll settle for a refund of my amazon prime since I won’t be shopping there any longer.====================================================

Complaint: ***I am rejecting this response because:this matter has been going on for so long just send me a check to my po box and make me a happy customer
Po box *** yeadon Pennsylvania 19050Sincerely,*** ***

Revdex.com:
please close complaint company has refund my money back Sincerely, *** ***

Complaint #***Hello from Amazon.com,We would ask that the seller contact the carrier of record for this shipment, as the details provided indicate the item was damaged in transit The following Amazon help page provides a link to file a claim with
UPS:https://sellercentral.amazon.com/gp/help/help.html?itemID=***Alternatively, they may call 1-800-PICK-UPS and provide the relevant tracking number to report the package as damagedThank you

Complaint: ***I am rejecting this response because:
Amazon has solved nothing, nor have they justified their decision made against me. They banned me from reviewing, removed all my reviews, removed me from the Vine program, refuse to give me a copy of the reviews I wrote for them, and refuse to tell me any specific reason I was banned and had my reviews removed. Amazon claims I broke their reviewing rules, but I did not, which is why they refuse to state which rule(s) I broke and which reviews of mine broke them. Amazon is lying. Everything in my previous email holds true just as I wrote it
As for emailing Amazon under the email address given in their latest response, I did so. I have as yet received no response. I do not expect to. Before this latest email, I have emailed Amazon numerous times. I emailed a "vine" address, a general Amazon address, a "review" address (different than this newest one given in the latest Amazon response), a "jeff" address, and I also written several letters sent to an Amazon customer service address. I also wrote an email using Amazon's online form. Most of these I emailed several times. In almost all cases, my emails and letters were totally ignored showing the poor customer service of Amazon. The time I was answered, I was just given the standard response that consists of Amazon telling me they will not tell me why they made an unfair and unjust decision against me. And in any case, why couldn't the Amazon person responding to the Revdex.com just contact their own people to solve this problem instead of making that my problem to do so? Amazon is just trying to make this a bigger hassle for me than actually trying to solve a problem. One would think Amazon would appreciate me being a customer for years, spending oodles of money with Amazon, and writing hundreds and hundreds of reviews for them which helped them sell even more products and helped them make even more money. But no, Amazon has no respect for their customers and so will ban them from reviewing and remove their reviews without giving any valid reason
Amazon has done nothing to solve the problem. My previous statements stand with no difference than before.Sincerely,*** ***