Amazon.com

Complaint: ***
I am rejecting this response because: Amazon is the one whom supplied the shipping label which did not have a tracking number for itAlso, whether the seller received the packaged or not at this point should not matter because Amazon representatives have repeatedly told me that I would receive a refund for the item
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your orders# ***- #
*** and orders #*** - #***- #***.Further to your correspondence, I understand that if a parcel value exceeds 1000RMB($144.03) it's rejected and the packages are returned to USIn the event that you do not receive the orders in question, I recommend contacting your freight forwarder for more details.Please know that when you place an order on our website for items shipped by Amazon.com, we’ll ship each item as soon as possibleThis may result in multiple shipments for a single orderHowever, in certain orders with multiple items, you may be presented with the options of "Group into the fewest possible boxes." and "Ship each item as soon as possible."If you prefer fewer packages, choose "Group into the fewest possible boxes" and we'll consolidate your items into the fewest shipments possibleDepending on the location and availability of the items you're ordering, you might have to wait a bit longer for your order to arriveIf you'd like to receive each of your items as soon as possible, please select "Ship each item as soon as possible."More information about Amazon Prime is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=13819211For future orders you'll need to select the "ship items as they become available" option if you prefer that we ship the in-stock items in your order separatelyHowever, we cannot guarantee that each item will be shipped separately as this is an automated processYou may try to place orders at different times/days.After researching your contacts to our Customer Service team I see a few areas where we could have done better had this issue been addressed properlyI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.Again, I apologize for these frustrating experiences and I regret you've had to spend time dealing with this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you had two orders marked as “delivered” when they are nowhere to be found, please accept
my sincere apologies for the inconvenience caused.As an online retailer, we rely heavily on our carrier service to deliver packages safely to our customersHowever, despite all our efforts, there are still some unforeseen incidents that are beyond of our control.On priority, I've forwarded this issue to the appropriate team in our company, I know they'll want to hear about your experience and rest assured this will be taken care ofWe're aware that our choice of delivery services reflects on our business as a whole.Packages are occasionally left with neighbors, a building manager, or are placed somewhere relatively safe such as a porch, garage, or even behind bushes.Please check the surrounding area, as well as with anyone who may have received the package on your behalf.Per your request, I've canceled your Prime Monthly Paid Student Plan.You'll receive a refund of $for the Amazon Prime membership fee.Refunds typically process within 3-business days and appear as a credit on your statement. I hope this helps. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.==========================Information received:10/23/2017==========================Consumer Information:*** *** *** **
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*** *** ***==========================Complaint filed against:NAME: Amazon.comRevdex.com MEMBER: YES==========================Case Description: I’ve had two orders marked as “delivered” when they are nowhere to be found, and the delivery photo isn’t even of my apartment! Amazon refunds me but does nothing to prevent this from happeningIt’s always when I order something expensive, and sadly when it’s a gift so I’m on a limited time frame for reorderingIt’s to the point where I’m extremely distrustful of ordering anything on amazon, because I think it’ll never reach me.Desired Resolution: Delivery of Order I’d like amazon to stop using their own carrier serviceSince I know that’s unlikely, I’ll settle for a refund of my amazon prime since I won’t be shopping there any longer.====================================================

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your order.A refund was issued to your American Express on November 3, for $1,We sent you a confirmation e-mail on November 3, 6:PM (PDT).In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:***As American Express does not supply us with a reference number for the refund, you'll need to contact them for any further assistance regarding this matter.Again, I apologize for the inconvenience in this matter and I hope getting your refund issued brings this matter to a closePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.I understand your concern regarding delay of your recent order.I've reviewed details of order and can confirm that as per order confirmation email guaranteed delivery dates of your shipments were April 8, and April 10, 2017.I see that your shipments were delivered as per promised delivery dates.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you're not able to access your amazon.com account after placing orders with gift cardsThis is
really not what we want you to experience.To help resolve this issue, I've collaborated with our accounts specialist and request you to provide me 2-business days so that I can get back to you with an update on this issue.I appreciate your patience while I continue to work on this issueWe look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,
A UCC Lien has been filed against you by Swift CapitalPlease contact them for further informationIn a November 8, letter (the "Letter") to Amazon.com, Inc(together with its affiliates, "Amazon"), Swift Financial Corporation d/b/a Swift Capital ("Lender") provided notice of its lien
with respect to certain receivables of Amburger LLC, and asserted that Lender is entitled to all of your funds up to and including $60,Based on the Federal Tax ID provided, your selling account has been identified as the account in questionWhile this matter is being resolved between you and the Lender, in order for Amazon to be compliant with the UCC Lien, we are withholding payments to youIf you do not resolve this matter, we are obligated to release your funds to Swift Capital, the lien holder.If you believe that payments are being erroneously withheld, contest the letter, or have any questions regarding satisfying the lien, please contact Swift Capital directly using the following contact information:Kenneth K***Swift Financial Corporation d/b/a Swift CapitalRidge Pike, Building EConshohocken, PA 19428Ph: 302-356-

Complaint: ***
I am rejecting this response because:This does not address the issue of advertising year worry free no questions asked warranty that will replace the equipmentI had to return the equipment and purchase it againOriginally I was told it was at a higher price that what I paid for, I had to go through multiple supervisorsThey said it was not in their computer system to allow the replacement to happenYes I was able to return the item, and rebuy it for the same price (after talking to supervisors to add credit to bring the price down) but this did not follow the very clear advertising that says year worry free no questions askedIf they advertise something that is not doable by their computer system they are advertising informationLeading consumers to have a sense of security about buying a product.
Sincerely,
*** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm really sorry for the trouble you've had in using the Netflix gift card
Unfortunately, we'll not
be able to send a replacement for your gift cardTo make this right for you, I've processed a full refund so that you can purchase a new gift cardYou'll see the refund in next 2-business days
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
I hope this helps!
Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello from Amazon.com
We are writing regarding the Guarantee Claim that was filed for order ***
We have reviewed the claim and determined this order is not eligible for the A-to-z Guarantee because the buyer did not return the item within the eligible time frameAmazon's
policies state that if the buyer receives a damaged, defective or materially different item, they are responsible for reporting this to the seller who fulfilled the purchase within days of receipt
If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective productsAs such we request the buyer to contact the manufacturer for further assistance
Thank you,

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with our process of charging your orders.Even though
you place a single order, your purchase may be split into multiple shipments or even multiple ordersSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipments or ordersThe total amount charged should add up to the amount displayed when you placed your order.When you place an order for multiple items, Amazon may split your order into multiple shipmentsWe have several fulfillment centers around the country, and not all of the items we offer are stocked at all of our fulfillment centersAlso, our website offers items for sale both by Amazon.com and by registered Marketplace sellersItems shipped out of different fulfillment centers or fulfilled by different sellers are split into separate shipmentsTherefore, your order may be sent in more than one shipmentWhen there are multiple shipments in the same order, we authorize the full amount of the order, as we plan we could ship all the items at the same timeIn case, if we find that we could only send one item, we only charge you for that particular shipmentWhen we are able to ship the remaining items, we request new authorizations.We appreciate your understanding in this regard.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:they send me different e mails from amazon saying something different than what other customer service rep send to me and to you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I just don’t get it? Can these people even read? Do they just skim complaints, and do a general/auto reply? WTFAs I responded before, numerous times! I finally got the final box, along with getting the tracking info the next day “by asking the company” via Revdex.com for the tracking numbersBut yet they never responded to the computer issueIt’s goes across the same linesThey only to respond to what they want tooScary isn’t it!

Complaint: ***
I am rejecting this response because:There was no option to select free shipping and this was confirmed my their chat support
Sincerely,
*** ***

Hello,I'm Madhavi *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your recent delivery concerns and appreciate you taking the time to bring this to our
attentionWe always hope our customers have a rewarding experience, and I'm sorry that wasn’t the case.As mentioned, the "Cuttlebug Cutting Mats B" has been back-ordered (temporarily out of stock) listed on our websiteBeing an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThough we've been contacting our vendors repeatedly, there hasn't been any update from them.We work very hard to maintain our inventories, but occasionally an item listed on our site won't be available when it comes time for us to ship your orderWe typically notify customers whenever such delays occur, and I sincerely apologise that you were not notified in this case.Once we receive an item it is shipped according to the method you specifyOn the date of shipment, we will send you an e-mail to confirm the date, contents, and method of your shipment.I understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.While this doesn't undo the inconvenience, I've issued $Promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you need to write to us again for any reason, please be sure you do one of the following when using the e-mail forms in our Help pages (https://www.amazon.com/gp/help/contact-us/general-questions.html):Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi*** A.Amazon.comhttp://www.amazon.com

Complaint #***Hello from Amazon.com,We would ask that the seller contact the carrier of record for this shipment, as the details provided indicate the item was damaged in transit The following Amazon help page provides a link to file a claim with
UPS:https://sellercentral.amazon.com/gp/help/help.html?itemID=***Alternatively, they may call 1-800-PICK-UPS and provide the relevant tracking number to report the package as damagedThank you

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your correspondence with our Customer service and confirm that a refund of $is processed to your account, please check.We appreciate your business and hope to have the opportunity to serve you again in the future.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received the refunds for the items you have returnedIn this case, we
request you to provide us with the order numbers for which you haven't received the refunds so that we can look into it and assist you accordinglyPlease provide the requested information by directly replying to this email.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset.I've reviewed your account
and the correspondence in it, our team has take appropriate action and are investigating the situationPlease allow us 3-business days to wait for the investigation to complete.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com