Amazon.com

Complaint: ***I am rejecting this response because Amazon.com continues to avoid acknowledging the truth of the matter and fails to provide a reasonable explanation
1) In their response, they state: "The customer is a seller on Amazon.com platform and is required to follow the policy stated." I have followed this exactlyIT IS THEY THAT ARE NOT FOLLOWING THEIR OWN WRITTEN POLICY which clearly state: "While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary"
2) They also state: "As per the tracking for this order by the customer, the item was returned as undelivered." This is completely as the tracking clearly shows that the package was delivered at 11:30am on 8/29/16. Furthermore, I have direct communications with the buyer where he states the package was received at this address
3) Lastly, they claim that I could have provided a partial refund and that because I "refused" to do so, I had to refund it in entirety. On 9/19/16, I did try to issue a partial refund, but the Amazon system would not let me. I even went as far though the process to see if it would let me do so at any stage, but all I could do was issue a complete refund as well as shipping costsIf their system keeps records of my actions (which it should), this should be evident as wellBefore I could contact them to see how I may issue a partial refund, my account was automatically debited
In short, I find Amazon.com's treatment of it's sellers abhorrent. I have very clearly done no wrong here, yet they refuse to look at the details of the case and are now making up statements to support their case. ONCE AGAIN, THEY ARE CLEARLY VIOLATING THEIR OWN WRITTEN POLICYOf the sentences of their response, was a greeting, was possibly factual, and were completely or made up. I wonder about the integrity of a company that provides 25% correct information in their defense
Sincerely,
*** **

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and confirmed its been reinstated and currently active and an email
confirmation has been sent by our account specialists.Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date.For your security, we canceled the following order when we could not confirm your information:-- Order Number: ***-- Items in Order: 4moms, mamaRoo, Baby Swing, Grey ClassicWe are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new order.If you have any additional questions about your account, our customer service team is always happy to help - you can click a button to contact them by e-mail or phone from any Help page on our website.You can also reach Customer Service via e-mail or chat:http://www.amazon.com/contact-usI hope this information helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: According to the business, they said they have deposited $into my Amazon account for my trouble, and have also refunded me for the memory card that has never arrivedHowever, since June 10, I have not received that $the business claimedAll I see in my account was $CAD$CAD is not equaled to $(what's the currency?), and doesn't even cover $CAD I paid for the memory cardThe original Complaint ID # was ***; I will make sure I reply within days this timeHere's the original complaint: "On April 26, 2017, I placed an order for "PNY UTurbo Performance 64GB High Speed MicroSDXC Class UHS-I, up to 90MB/sec Flash Card (P-SDUX64U390G-GE) "; the order number is Order# *** Amazon shipped the order on May 14, 2017, which was rather late, and still failed to deliver the parcel and left me in the dark with no updatesToday, June 7, 2017, I ask Amazon regarding the status of my orderI was told the only option was for a refundI refused; I still want the memory cardSince I was hoping Amazon would be able to fulfill the order, I missed the purchasing opportunities of other similar products that were on saleAmazon failed to deliver the item weeks ago, and instead of notifying me, just kept the money and remains silent -- while me waiting without the product that never arrived." Here's the original desired outcome: "Either one of the following choices: - Ship the card that I ordered ASAP + compensation for the time I wasted- Ship the card with the same writing and reading speeds from a reputable brand ASAP + compensation for the time I wasted- If Amazon still can only provide a refund, I want compensation for all the time I spent on the matter and the grievance Amazon has caused on my health." But I will accept the $account credit that you said you have deposited in my account but never did + refund me for the card that I have never received
Sincerely,
*** ***

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappoint with the recent orderI'd like to help you but couldn't find the exact
orderRequest you to please provide the order details so that we can check and help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about getting a post-order price adjustment for the
recent ordered itemsWhile I know you're disappointed with our stance on this matter, I want to assure you the response you received from our customer service team is correct.The prices on our website are subject to regular changes, and we aren't able to do post-order price matchesI hope you can understand our position with the current price match the option we offer our customers is to return and reorder the items is the only way to take advantage of the current priceI realize returning it and re-ordering another isn't as convenient and your feedback has greatly assisted us in altering these policies to cater better toward both our customers and the company.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502I've taken your concerns and have submitted them as feedback on your behalf regarding our current price matching policiesIf you'd like to make any recommendations or suggestions for improvement with any aspect of Amazon, you can do so by visiting this page:https://www.amazon.com/gp/help/rsvp/leave-feedback.htmlI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavi *** A.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm really sorry for the trouble you've had in using the Netflix gift card
Unfortunately, we'll not
be able to send a replacement for your gift cardTo make this right for you, I've processed a full refund so that you can purchase a new gift cardYou'll see the refund in next 2-business days
Once processed, you'll also be able to see the refund request here:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
I hope this helps!
Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked the order number you've provided us and see that it was cancelled.Looking at your previous correspondence
with us I found that your account was put on hold and there was a problem confirming your payment informationAnd to prevent potential misuse of your payment card, we had to place your orders on hold and locked your account. When a situation like this happens certain orders must go through a manual review process that takes 1-business daysOnce we've completed our review process and received authorization from your bank to proceed with the charge the order after which we'll begin processing your orderBut if we don't receive the authorization the order is cancelled automaticallyI'm sorry for any inconvenience caused in this regardChecking further I found that this item is still on our website and if you wish to place an order you can go ahead and visit the following link, however please understand that we won't be able to issue the item at the same price.***Your understanding and patience is highly appreciatedWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your correspondence with our Customer service and confirm that a refund of $is processed to your account, please check.We appreciate your business and hope to have the opportunity to serve you again in the future.Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand you're concerned about your account being closed. As mentioned earlier, while I know you're disappointed with our stance on this matter, I want to assure you the information you received is correctWe've found your account is directly related to another account which has been previously closed due to the abuse of our policies.Due to the proprietary nature of our business, we're unable to discuss other accounts with you, and the decision to close your account is a final oneI’m sorry for any disappointment caused and appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I appreciate you being an Amazon customer and thank you for your patience.We detected unusual activity
associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response until I see the credit mentioned by the vendor. once it is fully processed, I will accept the response and consider the complaint resolvedSincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the inconvenience caused to you with our process of charging your orders.Even though
you place a single order, your purchase may be split into multiple shipments or even multiple ordersSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipments or ordersThe total amount charged should add up to the amount displayed when you placed your order.When you place an order for multiple items, Amazon may split your order into multiple shipmentsWe have several fulfillment centers around the country, and not all of the items we offer are stocked at all of our fulfillment centersAlso, our website offers items for sale both by Amazon.com and by registered Marketplace sellersItems shipped out of different fulfillment centers or fulfilled by different sellers are split into separate shipmentsTherefore, your order may be sent in more than one shipmentWhen there are multiple shipments in the same order, we authorize the full amount of the order, as we plan we could ship all the items at the same timeIn case, if we find that we could only send one item, we only charge you for that particular shipmentWhen we are able to ship the remaining items, we request new authorizations.We appreciate your understanding in this regard.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello, We are writing in response to the complaint filed against Amazon Marketplace order ***, which was filed by the buyer due to stating a different item was receivedThe buyer/complainant filed an A-to-z Guarantee claim with Amazon on December 13th and we must allow the seller to
represent the claim, which is required within daysHowever, the buyer filed a chargeback with their credit card company on December 14th and we closed the claim per operating procedure, as buyer's are no longer eligible for a claim when they dispute the charge with their credit card companyFor future reference, we would suggest the buyer/complainant allow the claim to process completely, so we can offer a resolution before disputing the chargeAt this point, there is no action we can take and suggest the buyer/complainant contact their credit card company for resolution

Hello,This email address is not associated with a Seller Central accountPlease write to us from the email address registered to your account so that we may better assist you
Regards,
Payments Specialist
Amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the issues you've experienced regarding the order #*** and apologize for
the disappointment.I checked your order and see that it was shipped and sold by, mccannfam3. Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business planThis item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.Only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Unfortunately, we do not price match as the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.I’m sorry for any disappointment caused and appreciate your understanding.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the cancellation of your order and I'm sorry for the frustration caused in this
regard.I've reviewed your concern and see our customer service team was able to address your issue concerning the price adjustment regarding your cancelled order.I've checked and see that our customer service associate has issued the refund for the price difference.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great dayOur customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello! Most of my gift cards are bought by my own credit card! If I use an illegal gift card, please tell me the serial number of the gift card that has the problem! I'm looking for the third party claim

Hello, We are unable to assist the seller for this transaction as they did not respond to the claim notification within calendar days as per amazon's policy. In summary, we are unable to take the action requested by the seller as they did not respond to the claim
notification. Sincerely,Ajith

Hi,As stated in our previous response, we are unable to credit the seller’s account for this transaction. We requested information on 11/24/& 12/01/about the sellers return address.Because the seller did not provide this information, we refunded the buyer and charged the claim to the sellers account.In summary, we are unable to take the actions requested by the seller in this case, because they failed to respond to the claim as requested.Sincerely,

Hello *** ** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've not received refund
for the returned orders.Regarding the order#*** I see that a full refund of $issued on December 4, 2017. Regarding the order #***, I see that a full refund of $issued on December 5, 2017.Regarding the order#***, I see that a refund of $issued on December 5, to your cardPlease allow bank 3-business days to process refunds.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***9https://www.amazon.c...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com