Amazon.com

Complaint: ***I am rejecting this response because: They didn't give me a resolution about my credit balance issue in my account.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI felt Black Listed and just abused by your manager Carmel. Your employees do not spend any time listening and correctly interpreted conversations would be appreciated. Thank you.Sincerely, *** ***

Hello ***,
I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
Thank you for confirming that UPS has not yet picked up the packageI understand you're disappointed and trust me, this is certainly not what we expect our customers to experience
Please understand that we rely heavily on the carrier's to deliver as well as pick up the orders from our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our controlWe’re truly interested in preventing issues like this from happening againI've shared your feedback with our Transportation team, I know they'll want to hear about your experience and rest assured this will be taken care of now
I understand your concern regarding the charge for the itemSince there is a delay from the carrier's end to pick up the item, I've taken appropriate actions and I can assure that you'll not be charged for it
I've also set a personal follow up with this issue and contacted UPS to inform them that the package was never picked up, though the tracking is updated as collectedThey've forwarded this information to the facility team internally and I received a confirmation that UPS would contact you over phone by am, October 20, regarding the pick up request
Please be assured that the package will be collected from your address this time without any issues and I'd appreciate your patience and understanding in this regardOnce the package is collected, I'll make sure to send you a confirmation email with the details
I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incidentWe look forward to seeing you again soon
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,SushmaAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryas previously stated our seller support staff have an open investigation on the missing from inbound units, case id ***
Seller support missing from inbound team have asked for invovices of the missing units (days ago)
As mentioned on the related case, we will not reimburse the unit requested value without the require information (invoices)
As well we have our missing from inbound leadership team reviewing this case and they will contact the seller with the final resolution on this matter
We consider several factors when determining an item's value for reimbursement, including a seller's sales history and the average FBA selling price on AmazonIf we don't have enough information to establish a reasonable value for an item, then the replacement value is determined based on the default replacement values per category, which can be viewed below:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Currently, our operations team does not have enough information on the product to determine the reimbursement value, and has requested inforatmion from the seller such as the invoices used to purchase their stock to determine an amountThe seller can provide these invoices, or other documentation to show the value for the products, which will help finish the reimbursement process

Hello,
We are unable to credit the seller’s account for this transaction
We have reviewed this claim and we stand by our decision
We determined that the seller was responsible for the claim on order *** because the tracking information they provided does not include
signature confirmation of deliveryAs a result, this is insufficient evidence of delivery to the intended recipientSome carriers use a delivery confirmation that only confirms delivery to the zip code, not to the recipient's address
In summary, we are unable to take the actions requested by the seller in this case, because the information they have provided does not prove that the merchandise was delivered to the buyer’s shipping address
Sincerely,
Shashank

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to
provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.I understand your concern regarding the replacement order for this item "simplehuman Adjustable Tension Shower Caddy, Stainless Steel".I've looked at your order #*** and see the "simplehuman Adjustable Tension Shower Caddy, Stainless Steel" was delivered on April 19, 2014.In general, we'll replace or issue a full refund when an item is returned in new condition within days of the delivery dateBecause more than days have passed since you received this item, we can no longer accept a returnOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.In this case, I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyMost manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.You can find the more information about Our Returns Policies by visiting the following link:https://www.amazon.com/gp/help/customer/display.html?nodeId=***However, I see that as an exception to our standard policy, our customer service team has issued a refund of $to your Amazon.com Store Card on November You'll see the refund on your credit card statement in the next 3-business daysUnfortunately, we're unable to create a replacement or issue the remaining refund for this item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I am not the sellerIt is MY Email address that is on the seller's accountThe seller is not answering any emails that I send (FWD) to himyou keep sending emails to him, but you are using the wrong address, MINEYou can fix this easyJust go to the seller's (***@santa-deals.com) record and change his email from MINE, (***@yahoo.com) to HIS, (***@santa-deals.com), the correct oneSincerely,*** ***

Hello *** * ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappoint with the recent orderI'd like to help you but couldn't find the exact
orderRequest you to please provide the order details so that we can check and help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had accessing your accountI've checked your account and the emails sent
to you as well and see that the our account specialist team has ceased access to your account temporarily as the address on the account could not be verified.However, the issue is resolved and I'm happy to inform you that your account is now re-instatedYou will be able to access your account without any further issue.Further, the order which was placed earlier has been cancelled and you have not been charged anythingIf you still wish to receive the order, please go ahead and place a new order for the items and we will be more than glad to process it for you.It's truly our goal to provide exceptional customer service every time we're contacted, and it's disappointing this hasn't been your experienceI've personally reviewed all of your communications with us in this matter, and have made sure to reach out to the appropriate supervisory departments so this doesn't happen again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello, We are unable to assist the seller for this transaction as they did not respond to the claim notification within calendar days as per amazon's policy. In summary, we are unable to take the action requested by the seller as they did not respond to the claim
notification. Sincerely,Ajith

Revdex.com:
please close complaint company has refund my money back Sincerely, *** ***

Complaint: ***I am rejecting this response because:I paid for a new and working Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt which I never receivedSo what I want is what I paid forAmazon is the one who sold an End of Life product without telling customers it was EoLSo I want what I paid for, and what I should have received when I had to replace my origin defective item less than a week after receiving it, a New Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt, Black, or MagentaIf that is not doable, do to the Fire HD being EoL and discontinued then I want the model that is replacing the Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt which is the Fire HD 8.If a refund is the only option on the table then I want a full refund of the value of the Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt, $129.99, not the sale price, $76.15, I paid for it.Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the refund for your order#*** for Selkirk Metalbestos 6T-PCK Pitched Ceiling Support Kit Stainless.As mentioned in our earlier correspondence, I’d request you to contact your bank with regards the funds for the above mentioned order as we've processed a full refund in the amount of $on August 26, to your Visa card.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understandingRegards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:this matter has been going on for so long just send me a check to my po box and make me a happy customer
Po box *** yeadon Pennsylvania 19050Sincerely,*** ***

Hello,
We have contacted the seller regarding this order and are currently awaiting a response. Amazon does allow all involved parties sufficient time to respond to our inquiries.The buyer can track the progress of the claim by viewing the order in Your AccountFrom the order details, click
"Problem with this order?" to see the status of the claimThey would receive an e-mail notification of our decision soon Thank you,

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about getting a post-order price adjustment for the
recent ordered itemsWhile I know you're disappointed with our stance on this matter, I want to assure you the response you received from our customer service team is correct.The prices on our website are subject to regular changes, and we aren't able to do post-order price matchesI hope you can understand our position with the current price match the option we offer our customers is to return and reorder the items is the only way to take advantage of the current priceI realize returning it and re-ordering another isn't as convenient and your feedback has greatly assisted us in altering these policies to cater better toward both our customers and the company.To read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502I've taken your concerns and have submitted them as feedback on your behalf regarding our current price matching policiesIf you'd like to make any recommendations or suggestions for improvement with any aspect of Amazon, you can do so by visiting this page:https://www.amazon.com/gp/help/rsvp/leave-feedback.htmlI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Madhavi *** A.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern about the cancellation of your order and I'm sorry for the frustration caused in this
regard.I've reviewed your concern and see our customer service team was able to address your issue concerning the price adjustment regarding your cancelled order.I've checked and see that our customer service associate has issued the refund for the price difference.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Again, we appreciate your time in writing to us, and I hope you have a great dayOur customer service team will be able to help if you have any remaining questions or concerns; please contact them here: http://www.amazon.com/contact-us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,N*** S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern related to Order ID: ***This is certainly not what we want
our customers to experienceI apologize for it.In this case, I've contacted our Billing team and asked them to look into this issueI'll personally follow up this issue with you and provide an answer/assurance about receiving refund for this order, as you stated that chargeback is removed from your end.I'll write back to you on 19th October, (Wednesday) with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello from Amazon.com, While we understand the buyer's concerns, we are unable to assist the buyer with this purchaseAs previously stated, the seller who fulfilled this order indicates no return has been receivedUnfortunately, the shipment information provided by the buyer for this return does not prove that the item(s) were delivered to the sellerThe return tracking information which the buyer have provided shows that there has been no update since 11/1/indicating that this shipment may have been lost in transitThe buyer needs to pursue a lost package claim with FedEx for this shipmentThe buyer can let us know if the package is eventually delivered to the seller and we will take further actionPlease understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmationAmazon.com strives to maintain a marketplace that is fair to both buyers and sellersSince we are unable to confirm that the buyer's return has been delivered to the seller, his claim has been deniedAlthough we understand your position, we stand by our decisionWe cannot give you more information about this matter, and we may not reply to further emails about this claim

Hello,
We are unable to credit the seller’s account for this transaction, nor are we able to arrange a return of the merchandiseThis is because the seller failed to respond to our claim notification sent on 08/04/
In summary, we are unable to take the actions requested by the seller in
this case, because they failed to respond to the claim as requested
Sincerely,
Vishnudeep