Amazon.com

Complaint: ***
I am rejecting this response because:This does not address the issue of advertising year worry free no questions asked warranty that will replace the equipmentI had to return the equipment and purchase it againOriginally I was told it was at a higher price that what I paid for, I had to go through multiple supervisorsThey said it was not in their computer system to allow the replacement to happenYes I was able to return the item, and rebuy it for the same price (after talking to supervisors to add credit to bring the price down) but this did not follow the very clear advertising that says year worry free no questions askedIf they advertise something that is not doable by their computer system they are advertising informationLeading consumers to have a sense of security about buying a product.
Sincerely,
*** ***

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear there was a problem with order #*** from FolenDGBecause the
order was placed more than days ago on June 23, 2016, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause
I'd suggest you to contact the seller directly with your concern and they'll be happy to help youFor help with your order, click the link below:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
If they're unable to help, you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center
For more information about our A-to-z Guarantee, please go to our Help pages:
http://www.amazon.com/help/a-to-z-guarantee
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
========================================

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to
provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.I understand your concern regarding the replacement order for this item "simplehuman Adjustable Tension Shower Caddy, Stainless Steel".I've looked at your order #*** and see the "simplehuman Adjustable Tension Shower Caddy, Stainless Steel" was delivered on April 19, 2014.In general, we'll replace or issue a full refund when an item is returned in new condition within days of the delivery dateBecause more than days have passed since you received this item, we can no longer accept a returnOur returns procedures state that within days of delivery of your order, you may return most merchandise in new condition, with the original packaging and accessories, or any defective merchandise, for a full refund.In this case, I'd recommend consulting your owner's manual and/or contacting the manufacturer to see if the problem in question is covered by the manufacturer's warrantyMost manufacturers list contact information on the product packaging.If you can't find the information there, you might want to try doing a web search to find their phone number or website.You can find the more information about Our Returns Policies by visiting the following link:https://www.amazon.com/gp/help/customer/display.html?nodeId=***However, I see that as an exception to our standard policy, our customer service team has issued a refund of $to your Amazon.com Store Card on November You'll see the refund on your credit card statement in the next 3-business daysUnfortunately, we're unable to create a replacement or issue the remaining refund for this item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R*** A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with your Amazon.com account, I understand you are upset.I've reviewed your account
and the correspondence in it, our team has take appropriate action and are investigating the situationPlease allow us 3-business days to wait for the investigation to complete.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:they send me different e mails from amazon saying something different than what other customer service rep send to me and to you
Sincerely,
*** ***

Hello ***,
I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
Thank you for confirming that UPS has not yet picked up the packageI understand you're disappointed and trust me, this is certainly not what we expect our customers to experience
Please understand that we rely heavily on the carrier's to deliver as well as pick up the orders from our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our controlWe’re truly interested in preventing issues like this from happening againI've shared your feedback with our Transportation team, I know they'll want to hear about your experience and rest assured this will be taken care of now
I understand your concern regarding the charge for the itemSince there is a delay from the carrier's end to pick up the item, I've taken appropriate actions and I can assure that you'll not be charged for it
I've also set a personal follow up with this issue and contacted UPS to inform them that the package was never picked up, though the tracking is updated as collectedThey've forwarded this information to the facility team internally and I received a confirmation that UPS would contact you over phone by am, October 20, regarding the pick up request
Please be assured that the package will be collected from your address this time without any issues and I'd appreciate your patience and understanding in this regardOnce the package is collected, I'll make sure to send you a confirmation email with the details
I realize this experience hasn't been as positive as you'd hoped, but I hope you'll consider this an isolated incidentWe look forward to seeing you again soon
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account and I appreciate you taking time in
bringing this to our attentionI understand that your gift card balance has been transferred to a different account.I've reached out to our internal team for an investigation and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for your inquiryas previously stated our seller support staff have an open investigation on the missing from inbound units, case id ***
Seller support missing from inbound team have asked for invovices of the missing units (days ago)
As mentioned on the related case, we will not reimburse the unit requested value without the require information (invoices)
As well we have our missing from inbound leadership team reviewing this case and they will contact the seller with the final resolution on this matter
We consider several factors when determining an item's value for reimbursement, including a seller's sales history and the average FBA selling price on AmazonIf we don't have enough information to establish a reasonable value for an item, then the replacement value is determined based on the default replacement values per category, which can be viewed below:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Currently, our operations team does not have enough information on the product to determine the reimbursement value, and has requested inforatmion from the seller such as the invoices used to purchase their stock to determine an amountThe seller can provide these invoices, or other documentation to show the value for the products, which will help finish the reimbursement process

Hello,Thank you for contacting us.We are researching your inquiry relating to the reserved funds on your accountWe will contact you when we have an update.Sincerely,

Complaint: ***
Someone else already contacted me, and several customer service agents claimed the information I requested could not be obtainedWhile I waited, I contacted the company directly and got the information, albeit after many days of waitingIt was then more than a week later that Amazon got back to meVery disappointing

Complaint: ***I am rejecting this response because:This is what I've been talking about since June 2016; all their responses use the same transcript and are signed by their customer services agents in India (who by the way, have no clue of what I am talking about)I know the seller has not received the ring, I mailed it back to Amazon and NO, I don't have the tracking number since I labeled the package using the return slip provided by Amazon (shouldn't they know that?)
At this point I have no further questions/requests regarding this matter, since it's obvious no one seems to know how to resolve my problemAs a long time loyal Prime member, I am very disappointed at they way Amazon has responded to my claimThey need to learn one or two things from eBay, who has mastered customer service better than any other online retailer
I will be (sadly) canceling my Prime Membership; knowing that my single complaint won't make any difference to Amazon.com or *** *** ***, I will make sure my story is heard by other usersThis conduct is totally unacceptable, I refuse to do business with a company that treats good customers like this
Sincerely,*** * ***

Complaint: ***I am rejecting this response because:
I am not the sellerIt is MY Email address that is on the seller's accountThe seller is not answering any emails that I send (FWD) to himyou keep sending emails to him, but you are using the wrong address, MINEYou can fix this easyJust go to the seller's (***@santa-deals.com) record and change his email from MINE, (***@yahoo.com) to HIS, (***@santa-deals.com), the correct oneSincerely,*** ***

Complaint: ***I am rejecting this response because: the response did not indicate a resolutionThe representative from Amazon stated that they would look into my account and get back to meI reject their response until my complaint has been resolved.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***I just don’t get it? Can these people even read? Do they just skim complaints, and do a general/auto reply? WTFAs I responded before, numerous times! I finally got the final box, along with getting the tracking info the next day “by asking the company” via Revdex.com for the tracking numbersBut yet they never responded to the computer issueIt’s goes across the same linesThey only to respond to what they want tooScary isn’t it!

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you're not able to access your amazon.com account after placing orders with gift cardsThis is
really not what we want you to experience.To help resolve this issue, I've collaborated with our accounts specialist and request you to provide me 2-business days so that I can get back to you with an update on this issue.I appreciate your patience while I continue to work on this issueWe look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:This is the fourth time I've heard this excuse from this company and its just sadI've tried time after time calling the service lines, times to be exact and time through the email contact I've spoken with three customer service agents and one email agent. All promising that the problem would be resolved within a couple daysPlease understand is what I've been told again and againThe items I ordered were purchased on June 24th Todays date is August 14th In closing, in what world can you say its reasonable to accept payment from a customer and not contact them about the status of theirs itemsThis means no explanations, no accurate tracking, and customer service with no authority to resolve an issueJust to let the customer give up on the items they spent their money on And still my items haven't arrived
Sincerely,*** ***
***_***

Hello ***,I'm Uday from Amazon.caI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your marketplace Order ID: ***This is definitely not what
we want our customers to experience.I see you wrote to Cloudwind about it--that was the correct action to takePlease accept my apologies as the seller didn't respond to your query.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Further, I see that your A-to-Z Guarantee Claim was filed on February 9, for your orderYou can see the most current status of your claim at the link below:https://www.amazon.ca/gp/css/summary/edit.html?orderID=***Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.For more information regarding the A-to-z Guarantee, please visit the following page :http://www.amazon.ca/gp/help/customer/display.html?nodeId=10195011Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.cahttp://www.amazon.ca

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had accessing your accountI've checked your account and the emails sent
to you as well and see that the our account specialist team has ceased access to your account temporarily as the address on the account could not be verified.However, the issue is resolved and I'm happy to inform you that your account is now re-instatedYou will be able to access your account without any further issue.Further, the order which was placed earlier has been cancelled and you have not been charged anythingIf you still wish to receive the order, please go ahead and place a new order for the items and we will be more than glad to process it for you.It's truly our goal to provide exceptional customer service every time we're contacted, and it's disappointing this hasn't been your experienceI've personally reviewed all of your communications with us in this matter, and have made sure to reach out to the appropriate supervisory departments so this doesn't happen again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

II already been there, Saw this messageThey didn't do anything and never contacted meTill I sent an email to Jeff Bezos, they called and then said:"This is not from us"Here is $and be happy (I rejected that) Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***