Amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and confirmed its been reinstated and currently active and an email
confirmation has been sent by our account specialists.Please remember at Amazon.com, we frequently audit account/order activities to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action is necessaryAt that moment, your order and account will be placed on hold for period to verify the billing address, to update the payments methods & address verificationsThis is to ensure your account information is up-to-date.For your security, we canceled the following order when we could not confirm your information:-- Order Number: ***-- Items in Order: 4moms, mamaRoo, Baby Swing, Grey ClassicWe are sorry for any inconvenience this has causedIf you would like to receive the items in this order, please feel free to place a new order.If you have any additional questions about your account, our customer service team is always happy to help - you can click a button to contact them by e-mail or phone from any Help page on our website.You can also reach Customer Service via e-mail or chat:http://www.amazon.com/contact-usI hope this information helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I appreciate you being an Amazon customer and thank you for your patience.We detected unusual activity
associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation, and if you have any additional issues with your account, please feel free to contact usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account and I appreciate you taking time in
bringing this to our attentionI understand that your gift card balance has been transferred to a different account.I've reached out to our internal team for an investigation and I'm personally following up with this issueI'll get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account and refund of your order #***.In
order to look into it, I've personally reached out to our account specialist team to investigate on this and provide more information.As soon as I receive an update on this I will get back to you with more information.Regarding refund of order:I've requested remaining refund of $13.39 for the itemOnce processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello *** ** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear that you've not received refund
for the returned orders.Regarding the order#*** I see that a full refund of $issued on December 4, 2017. Regarding the order #***, I see that a full refund of $issued on December 5, 2017.Regarding the order#***, I see that a refund of $issued on December 5, to your cardPlease allow bank 3-business days to process refunds.Once processed, you'll also be able to see the refund request here: https://www.amazon.com/gp/css/summary/edit.html?orderID=***9https://www.amazon.c...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because: Though out of Amazon A-Z Policy as initially stated in my Revdex.com complaint, the issue is that the Seller sold an incomplete itemThere would be no issue from myself had the item been received complete Also as previously stated, I understand the onus of the day notification policy, which was not met by myself The issue here is that the Seller falsely advertised the item The Seller did not deliver as advertised That onus falls on Amazon to make this right with myself, their valued customer Repeating and reporting in this Revdex.com correspondence what has already been known, and expressed, is insulting.The Seller, on behalf of Amazon, broke the agreement made when I placed the 3/12/order by not providing me with a complete item That 30-day policy is stood on now is ridiculous and also insulting. Amazon - please make this right I bought in good faith Your Seller, and as your Seller an extension of Amazon, did not complete our order agreement
Sincerely,
*** ***

Hello,Thank you for contacting us.We are researching your inquiry relating to the reserved funds on your accountWe will contact you when we have an update.Sincerely,

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear there was a problem with order #*** from FolenDGBecause the
order was placed more than days ago on June 23, 2016, you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause
I'd suggest you to contact the seller directly with your concern and they'll be happy to help youFor help with your order, click the link below:
https://www.amazon.com/gp/css/summary/edit.html?orderID=***
If they're unable to help, you may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center
For more information about our A-to-z Guarantee, please go to our Help pages:
http://www.amazon.com/help/a-to-z-guarantee
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
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Hello,This email address is not associated with a Seller Central accountPlease write to us from the email address registered to your account so that we may better assist you
Regards,
Payments Specialist
Amazon.com

Hello,We are unable to assist buyer with this transaction as the buyer confirms the item was returned to Amazon fulfillment Center and we do not have any tracking information to confirm the same. Items purchased from Amazon Marketplace Sellers need to be returned directly to the seller and not to AmazonIf a marketplace order is mistakenly returned to the Amazon returns center, we return it to the senderThe buyer should receive order *** back from us within 4-weeks of receiving the item.Once the buyer receive the item back, they will need to contact the seller directly to return itIf this will result in a greater delay than the buyer and the seller had anticipated, the buyer need to make contact with the seller immediately to make appropriate arrangements.In summary, we are unable to take the actions requested by the buyer in this case, because there is no confirmation of return

Hello ***,I'm Uday from Amazon.caI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you haven't received your marketplace Order ID: ***This is definitely not what
we want our customers to experience.I see you wrote to Cloudwind about it--that was the correct action to takePlease accept my apologies as the seller didn't respond to your query.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.Further, I see that your A-to-Z Guarantee Claim was filed on February 9, for your orderYou can see the most current status of your claim at the link below:https://www.amazon.ca/gp/css/summary/edit.html?orderID=***Processing should be completed within 1-weeks of the date the claim was submittedIf approved, your Guarantee reimbursement will be credited directly to the same payment method used for your purchase.For more information regarding the A-to-z Guarantee, please visit the following page :http://www.amazon.ca/gp/help/customer/display.html?nodeId=10195011Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaPAmazon.cahttp://www.amazon.ca

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of the issues you've experienced regarding the order #*** and apologize for
the disappointment.I checked your order and see that it was shipped and sold by, mccannfam3. Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business planThis item was listed with an incorrect price on our website for a short time; this error has since been correctedOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI'm sorry for any disappointment this causes.Only the seller can answer questions about their products and order fulfillmentWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Unfortunately, we do not price match as the marketplace is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeWhile an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.I’m sorry for any disappointment caused and appreciate your understanding.Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response until I see the credit mentioned by the vendor. once it is fully processed, I will accept the response and consider the complaint resolvedSincerely,*** ***

Complaint: ***
I am rejecting this response because:Please read my previous complaint carefully The new Acer computer came to my home in It crashed in January I called your representative and she confirmed over the phone with Acer on the line by a call she made to them that the computer was out of warranty a year before I bought the computer This computer is fraudulent and was sold to me as new from the company called "u & M Tech" which your order website will not let me contact them.This is your merchandise I purchased and you are accepting fraudulent dealers to sell on Amazon.I will look into going public with this problem to warn other people about buying electronic items from Amazon.It is your responsibility as a big company to help me when there are problems and not to try and protect yourself.I would like my money refunded for the purchase of $ The computer is unusable as of January because one of your reps called a bogus number who crashed the computer It is garbage now.Thank youThank you
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:This is the fourth time I've heard this excuse from this company and its just sadI've tried time after time calling the service lines, times to be exact and time through the email contact I've spoken with three customer service agents and one email agent. All promising that the problem would be resolved within a couple daysPlease understand is what I've been told again and againThe items I ordered were purchased on June 24th Todays date is August 14th In closing, in what world can you say its reasonable to accept payment from a customer and not contact them about the status of theirs itemsThis means no explanations, no accurate tracking, and customer service with no authority to resolve an issueJust to let the customer give up on the items they spent their money on And still my items haven't arrived
Sincerely,*** ***
***_***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the "SDH-B- Samsung Channel 1080p HD 1TB Security System with
Weather-Resistant Dome Cameras (SDC-9442DC)" you ordered from JFTechnology arrived defective.I've checked your order and see that order was placed from "JFTechnology", one of the third party sellers on our website.You did the right thing by contacting the seller; and I regret that this didn't resolve your concernsOrders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comI've taken a look at the order, and you're right, something definitely isn't matching upI can definitely understand your frustration with this situation, especially since none of this was your fault.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeFor eligible orders, you can file a claim by entering your order number ([Order ID]) here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guarantee It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guarantee.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/Thanks for shopping at Amazon.com.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI've reviewed your complaint and apologize for all the disappointment caused with your recent orders
I'd like to help you but couldn't locate the exact order details request you to please provide either the order number or the item name so that I can investigate and provide assistance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:
Once again, Amazon claims they have sent the refund to the bank, which turns out to be falseI physically went into Bank Of America for the second time, and again they stated they have not received the fundsOnce on the 20th and again on the 24thThere are two different dates in which they claim they sent the refundThe Bank will not receive the funds due to the account being closed for over months, which was told to them in the beginningAmazon continues to claim that the funds have been sent to the bank and the bank will have to issue the checkThey refuse to contact the bank and have any type of correspondence with the bank to resolve the issueAmazon repeatedly says to contact the bank, even when on a conference call with the Bank of AmericaMaking me continuously filling out forms and receiving emails with contradicting statementsAt want instance they said they could not contact the sellerOnce Revdex.com contacted them the seller's name and and working number appearedGetting the runaround actually accusing me of not telling the truth in terms of speaking to the bank and I've been hung up on several times on numerous occasions given that they're selling pirated software from companies and not even thinking that they're responsible for itAt this point someone needs to be held responsible and a conference call with all parties need to take place.
Sincerely,*** ***

Complaint: ***I am rejecting this response because Amazon.com continues to avoid acknowledging the truth of the matter and fails to provide a reasonable explanation
1) In their response, they state: "The customer is a seller on Amazon.com platform and is required to follow the policy stated." I have followed this exactlyIT IS THEY THAT ARE NOT FOLLOWING THEIR OWN WRITTEN POLICY which clearly state: "While most sellers offer a returns policy equivalent to Amazon.com's, some seller returns policies may vary"
2) They also state: "As per the tracking for this order by the customer, the item was returned as undelivered." This is completely as the tracking clearly shows that the package was delivered at 11:30am on 8/29/16. Furthermore, I have direct communications with the buyer where he states the package was received at this address
3) Lastly, they claim that I could have provided a partial refund and that because I "refused" to do so, I had to refund it in entirety. On 9/19/16, I did try to issue a partial refund, but the Amazon system would not let me. I even went as far though the process to see if it would let me do so at any stage, but all I could do was issue a complete refund as well as shipping costsIf their system keeps records of my actions (which it should), this should be evident as wellBefore I could contact them to see how I may issue a partial refund, my account was automatically debited
In short, I find Amazon.com's treatment of it's sellers abhorrent. I have very clearly done no wrong here, yet they refuse to look at the details of the case and are now making up statements to support their case. ONCE AGAIN, THEY ARE CLEARLY VIOLATING THEIR OWN WRITTEN POLICYOf the sentences of their response, was a greeting, was possibly factual, and were completely or made up. I wonder about the integrity of a company that provides 25% correct information in their defense
Sincerely,
*** **

Hello,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked the order number you've provided us and see that it was cancelled.Looking at your previous correspondence
with us I found that your account was put on hold and there was a problem confirming your payment informationAnd to prevent potential misuse of your payment card, we had to place your orders on hold and locked your account. When a situation like this happens certain orders must go through a manual review process that takes 1-business daysOnce we've completed our review process and received authorization from your bank to proceed with the charge the order after which we'll begin processing your orderBut if we don't receive the authorization the order is cancelled automaticallyI'm sorry for any inconvenience caused in this regardChecking further I found that this item is still on our website and if you wish to place an order you can go ahead and visit the following link, however please understand that we won't be able to issue the item at the same price.***Your understanding and patience is highly appreciatedWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com