Amazon.com

Hello from Amazon.com
We are writing regarding the Guarantee Claim that was filed for order ***
We have reviewed the claim and determined this order is not eligible for the A-to-z Guarantee because the buyer did not return the item within the eligible time frameAmazon's
policies state that if the buyer receives a damaged, defective or materially different item, they are responsible for reporting this to the seller who fulfilled the purchase within days of receipt
If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective productsAs such we request the buyer to contact the manufacturer for further assistance
Thank you,

Hello from Amazon.com, While we understand the buyer's concerns, we are unable to assist the buyer with this purchaseAs previously stated, the seller who fulfilled this order indicates no return has been receivedUnfortunately, the shipment information provided by the buyer for this return does not prove that the item(s) were delivered to the sellerThe return tracking information which the buyer have provided shows that there has been no update since 11/1/indicating that this shipment may have been lost in transitThe buyer needs to pursue a lost package claim with FedEx for this shipmentThe buyer can let us know if the package is eventually delivered to the seller and we will take further actionPlease understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmationAmazon.com strives to maintain a marketplace that is fair to both buyers and sellersSince we are unable to confirm that the buyer's return has been delivered to the seller, his claim has been deniedAlthough we understand your position, we stand by our decisionWe cannot give you more information about this matter, and we may not reply to further emails about this claim

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments along
to the appropriate people on our Customer Service team.When you buy from an Amazon Marketplace or Merchant seller, it's important to note that your order is neither fulfilled nor shipped directly by Amazon.comBecause this order is being shipped by a seller within our Marketplace, we're unable to provide you with any details about the shipping status of your order.I see that our CS team issued promotional credit of $and also $for inconvenience that has been caused with delay of this order.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to issue any further compensation on this order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that the "SDH-B- Samsung Channel 1080p HD 1TB Security System with
Weather-Resistant Dome Cameras (SDC-9442DC)" you ordered from JFTechnology arrived defective.I've checked your order and see that order was placed from "JFTechnology", one of the third party sellers on our website.You did the right thing by contacting the seller; and I regret that this didn't resolve your concernsOrders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comI've taken a look at the order, and you're right, something definitely isn't matching upI can definitely understand your frustration with this situation, especially since none of this was your fault.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeFor eligible orders, you can file a claim by entering your order number ([Order ID]) here:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlIf you need assistance submitting your claim, please visit the following link and select either the 'chat' or 'phone' option:https://www.amazon.com/gp/help/customer/contact-usYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guarantee It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our guarantee.We’re aware our choice of Marketplace sellers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the futureThe vast majority of Marketplace orders go smoothly, and can be a great savings and convenience.If you do need to contact us in the future, here's a link to our Contact Us page: http://www.amazon.com/gp/help/contact-us/Thanks for shopping at Amazon.com.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received the refunds for the items you have returnedIn this case, we
request you to provide us with the order numbers for which you haven't received the refunds so that we can look into it and assist you accordinglyPlease provide the requested information by directly replying to this email.Thanks for your understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,
We are unable to credit the seller’s account for this transaction, nor are we able to arrange a return of the merchandiseThis is because the seller failed to respond to our claim notification sent on 08/04/
In summary, we are unable to take the actions requested by the seller in
this case, because they failed to respond to the claim as requested
Sincerely,
Vishnudeep

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the refund for your order#*** for Selkirk Metalbestos 6T-PCK Pitched Ceiling Support Kit Stainless.As mentioned in our earlier correspondence, I’d request you to contact your bank with regards the funds for the above mentioned order as we've processed a full refund in the amount of $on August 26, to your Visa card.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.We appreciate your understandingRegards,DianaAmazon.comhttp://www.amazon.com

Hello,I'm Madhavi *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn of your recent delivery concerns and appreciate you taking the time to bring this to our
attentionWe always hope our customers have a rewarding experience, and I'm sorry that wasn’t the case.As mentioned, the "Cuttlebug Cutting Mats B" has been back-ordered (temporarily out of stock) listed on our websiteBeing an online retailer we completely rely on vendors for inventory and are unable to ship an item unless we physically possess itThough we've been contacting our vendors repeatedly, there hasn't been any update from them.We work very hard to maintain our inventories, but occasionally an item listed on our site won't be available when it comes time for us to ship your orderWe typically notify customers whenever such delays occur, and I sincerely apologise that you were not notified in this case.Once we receive an item it is shipped according to the method you specifyOn the date of shipment, we will send you an e-mail to confirm the date, contents, and method of your shipment.I understand this isn’t the outcome you were expecting, and I regret any disappointment this has caused.While this doesn't undo the inconvenience, I've issued $Promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you need to write to us again for any reason, please be sure you do one of the following when using the e-mail forms in our Help pages (https://www.amazon.com/gp/help/contact-us/general-questions.html):Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavi*** A.Amazon.comhttp://www.amazon.com

Hello,
We have contacted the seller regarding this order and are currently awaiting a response. Amazon does allow all involved parties sufficient time to respond to our inquiries.The buyer can track the progress of the claim by viewing the order in Your AccountFrom the order details, click
"Problem with this order?" to see the status of the claimThey would receive an e-mail notification of our decision soon Thank you,

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI've reviewed your complaint and apologize for all the disappointment caused with your recent orders
I'd like to help you but couldn't locate the exact order details request you to please provide either the order number or the item name so that I can investigate and provide assistance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:I should not have been billed for cancelling the traI accidentally createdIf I do not receive a refund on my credit card I will be cancelling my Prime account and both Amazon Credit CardsIt is absolutely insane that you have no plan in place in the event that an accidental trade in is created, especially when: AI notified you within minutes of my mistake and BI have been willing to work with you and have not spent any of the credit I received for the erroneous trade inWhat if, for example, my nephew were to create multiple trade-ins for a video game on a family members account? Would they have no recourse to get their money back?I want my money back and I want you to amend your procedures for trade-ins so that the customer has some sort of recorse in the event that an erroneous trade in is createdTo suggest that you cannot do anything at all in this instance because I ok'd using my credit card as collateral if you did not receive the item is asinine and borderline scammingI accept that risk on items that I am actually trading into you, but I do not accept, consent, or agree to that at all for a trade in that was created accidentally Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your order.A refund was issued to your American Express on November 3, for $1,We sent you a confirmation e-mail on November 3, 6:PM (PDT).In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:***As American Express does not supply us with a reference number for the refund, you'll need to contact them for any further assistance regarding this matter.Again, I apologize for the inconvenience in this matter and I hope getting your refund issued brings this matter to a closePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problem with your recent orders, and I appreciate you making us aware of
your experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.I’ll be working diligently to ensure your experience is investigated internally and will take ownership of this responsibility on your behalf with the utmost priority.I'd like to inform you that Prime two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting fastest Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.I'm also forwarding this instance to our shipping department--We'll investigate this issue further and take appropriate action to avoid such issues with your future orders.At this time we may not be able to issue a refund for Prime membership.To help make up for this inconvenience, I’ve applied a $promotional certificate to your Amazon.com accountI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:***We appreciate your patience and understandingWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello,
A UCC Lien has been filed against you by Swift CapitalPlease contact them for further informationIn a November 8, letter (the "Letter") to Amazon.com, Inc(together with its affiliates, "Amazon"), Swift Financial Corporation d/b/a Swift Capital ("Lender") provided notice of its lien
with respect to certain receivables of Amburger LLC, and asserted that Lender is entitled to all of your funds up to and including $60,Based on the Federal Tax ID provided, your selling account has been identified as the account in questionWhile this matter is being resolved between you and the Lender, in order for Amazon to be compliant with the UCC Lien, we are withholding payments to youIf you do not resolve this matter, we are obligated to release your funds to Swift Capital, the lien holder.If you believe that payments are being erroneously withheld, contest the letter, or have any questions regarding satisfying the lien, please contact Swift Capital directly using the following contact information:Kenneth K***Swift Financial Corporation d/b/a Swift CapitalRidge Pike, Building EConshohocken, PA 19428Ph: 302-356-

Complaint: ***I am rejecting this response because:I paid for a new and working Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt which I never receivedSo what I want is what I paid forAmazon is the one who sold an End of Life product without telling customers it was EoLSo I want what I paid for, and what I should have received when I had to replace my origin defective item less than a week after receiving it, a New Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt, Black, or MagentaIf that is not doable, do to the Fire HD being EoL and discontinued then I want the model that is replacing the Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt which is the Fire HD 8.If a refund is the only option on the table then I want a full refund of the value of the Fire HD 7, 7" HD Display, Wi-Fi, GB - Includes Special Offers, Cobalt, $129.99, not the sale price, $76.15, I paid for it.Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** *** I hope to here back from them soon I got an email from them days ago that said the same thing and have not got anything sense then

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding closure of your account and refund of your order #***.In
order to look into it, I've personally reached out to our account specialist team to investigate on this and provide more information.As soon as I receive an update on this I will get back to you with more information.Regarding refund of order:I've requested remaining refund of $13.39 for the itemOnce processed, you'll be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI felt Black Listed and just abused by your manager Carmel. Your employees do not spend any time listening and correctly interpreted conversations would be appreciated. Thank you.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:Please read my previous complaint carefully The new Acer computer came to my home in It crashed in January I called your representative and she confirmed over the phone with Acer on the line by a call she made to them that the computer was out of warranty a year before I bought the computer This computer is fraudulent and was sold to me as new from the company called "u & M Tech" which your order website will not let me contact them.This is your merchandise I purchased and you are accepting fraudulent dealers to sell on Amazon.I will look into going public with this problem to warn other people about buying electronic items from Amazon.It is your responsibility as a big company to help me when there are problems and not to try and protect yourself.I would like my money refunded for the purchase of $ The computer is unusable as of January because one of your reps called a bogus number who crashed the computer It is garbage now.Thank youThank you
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:There was no option to select free shipping and this was confirmed my their chat support
Sincerely,
*** ***