Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account.To protect your information, the credit
card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We issued refunds to your Master Card ending in for the charges listed belowIt may take several days for the refunds that we issued for these charges to appear in your account.-- $& $937.71We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.We have also taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.Please allow hours for these actions to take effect.After hours, you will be able to reset your password and regain access to your accountOn the Sign In page, select "Forgot password?" and follow the instructionsAfter you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized linkClick the link and enter your new password.If you have any trouble resetting your password, call Customer Service at:Customers in the U.Sor Canada: 1-866-216-1072International customers: 1-206-266-2992You will also need to:-- Re-enter your complete payment method information the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have anyYou may need to update them.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see that all your accounts has been reinstated.Your account was temporarily deactivated when Amazon detected unusual activity related to items purchased on the account that suggested violations of Amazon’s Community Guidelines and/or Conditions of UseSpecifically, Amazon advised that it was investigating reviews that may have been posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products; and/or that the account was used for commercial purposes.Following its investigation, Amazon reinstated the account.We apologize for the inconvenience and thank you for shopping on Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize you've already spent a significant amount of time on this issue, and I appreciate your
diligence in ensuring we take a serious look at these problems.I can completely understand your disappointmentThat's definitely something we don't want our customers to experienceI've forwarded all your comments to our leadership team so thatappropriate action will be taken for this casePlease be rest assured, we will make sure that incidents like this will never happen in your case.I've checked your account and reinstate your Amazon Prime Paid Monthly membership on Monday, November 20, 2017.The membership fee of $will be charged to the payment method listed for your membership.Base Charge: $10.99Tax: $0.85Total Charge: $11.84This will renew automatically on December 20, 2017.I hope this helps.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized charges on your credit card.I understand you are concerned about being
charged for Amazon Prime subscription and would like to have this cancelled.The e-mail address you contacted us with isn't associated with an accountI would request you to check with your family members to see if anyone of them might have permission to use your card listed it as a payment method in their Amazon account, resulting in the charge.Also, you may dispute this charge with your credit card company or your bankIf you would still like to discuss this with our customer service, you may create an Amazon.com account and contact us using the below link:http://www.amazon.com/gp/help/contact-us/general-questions.htmlHere's how to create a new account on Amazon.com:Go to our homepage: http://www.amazon.comIf you're on a PC: Go to "Your Account" menu at the top right, and click "New Customer? Start Here." If you're on a mobile device, select "Your Account" and tap "New to Amazon.com?"On the next page, enter your name, e-mail address and password where promptedClick the "Create account" button when finishedThat's it! Your account will be created as soon as you click the final button.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding caused to you thus far with the Solar Eclipse Glasses you purchased on our
website.I understand you're concerned about the free replacement of the items that weren't delivered as promisedHowever, I've verified your original orders for the glasses and see that they were placed the seller, *** ***, on our website.Normally, we could have offered free replacement for this order but as this item was placed with seller, DOT-01, we cannot send out replacement.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: http://www.amazon.com/***)Although we are responsible for the shipping of this item, as the stock is owned by the third party seller we are unable to send replacementWe can only send replacement for the orders that are sold by Amazon directly.I appreciate your understanding in this matter.However, as an exception, I see that our supervisors had added $Gift card to your account with which you had placed your order for these glasses.I'm sorry but we cannot offer any other compensation for this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly unerstand your concern regarding charge on your account.In order to help you, I've reviewed your
account and was unable to find charge through email address through which you've wrote to us.I request you to please contact us from the account on which you're able to view charge so that we can take appropriate action.If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had with customer service when contacting about the
delayed orderWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I checked your order and see that, your order was delayed and shipped out on September via UPSIt should arrive within September 30, I'm very sorry about this.You can track the progress of your shipment here:***Please wait until the end of the day on September 30, for your package to arrive.If the package doesn't arrive by September 30, 2016, and you've checked around the delivery location and with others who may have accepted the package, contact us and we'll get a refund for you.In the meanwhile, if you don't want the item and wants a refund, I'll contact UPS and asked them to hold this package for you It'll be returned to usWe'll issue a full refund when we process the return.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
You can check our conversation from the beginning and we have never promised that we will issue a refund
As your orders are missing frequently, that is some thing you need to complaint to the police and sort out with the carrierWe have received delivery confirmation from UPS and we cannot be able to process any refund
This is the same thing we have been mentioning from the beginning of our conversation
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Wilmani

AMAZON CANNOT JUST CHANGE THEIR PRICE AT THEIR WILL THE PRICE SHOWN ON THEIR WEBSITE AT THE TIME IF PURCHASE SHOULD BE HONORED
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry for the delay in responding to your email address, I was Out Of Office until February 22, 2016.I've responded to your query about the item being available from two sellers and which one to order, on February 23, 9:AM as following"Please go ahead and order the item that costs $41.31, select One day shipping and you will know the delivery date at the end of the ordering or checkout page."Now that you'd like to order the item from our Marketplace seller, please go ahead and order from them and I'll refund the price difference to your Amazon.com account in the form of Promotional creditHere's the link to re order:If in case this isn't acceptable, I'll be happy to reduce the price of the per item cost of $* = $+ Shipping + Tax.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint about your order #***I'm sorry to know you have not received the
items even though the tracking shows as delivered.Since this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to try their best and work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #*** and
I appreciate you taking time in bringing this to our attention.I understand that this order never arrived even though the tracking states deliveredWhile I see that a replacement order #*** was created and delivered on December 2, 2016, I've engaged the appropriate channels to fully understand what happened with this order and to mitigate the recurrence of such instances.Further, I realize your disappointment regarding the delivery services from carriers like *** and ***Please understand local carriers offer several benefits, like same day and weekend delivery, that we wouldn't be able to offer you if we didn't employ themAlso, by employing local carriers, we're supporting small local businesses.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I understand your concern regarding the charges on your account.As mentioned earlier, the charges you are referring to, are under a different account with a different email address.Please understand that when you place an order, we contact your bank to check if the payment method is validWe do authorize your fundsHowever, we'll not charge until the order ships.For instance, if you place an order on September 24, 2017, we contact your bank to confirm that your payment method is valid, and request an authorization for the amount of the purchaseOnce the order gets shipped on September 25, 2017, we directly charge your payment methodThe authorized funds will be reverted back to your payment method by the bankSome banks may hold funds in your account for these authorizations.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify on how long they hold payment authorizations for online orders.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had accessing your accountI've checked your account and see that it has
been kept on hold by our investigation team as the address could not be verified.This is the reason why we have asked you to provide address verification proofsI can see your email confirming you have provided the proofs however, the email did not reach our investigation team due to technical issue.I've personally forwarded it to our investigation team and your account is re-instated nowWe have already sent you a confirmation email regarding thisYou may now log into your account and place orders without any further issues.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I have no intention to send my personal information to amazon for no reason if my account will not be opened then I want a refund on my gift card I already paid
Sincerely,
*** ***

Hello ***,I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had with customer service and delay in shipping your order.We
expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I agree that missing the Delivery Date is unacceptableThere are times where products are either back-ordered or out of stock, which can require further processing time, however, once we have those items and are able to ship them out they will arrive within the time frame.I've checked your order for the item "Amazon Echo - Black " was shipped on May 18, 2017, and was delivered on May 20, You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsOnce shipped, most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.About the Order for the "Yoenis Cespedes Jersey Baseball Jerseys Mens Grey Size L" , I see that you have placed the order with one of our third party seller ***.If you have further concerns about the cancellation of this order, we ask that you contact *** directlyOnly the seller can answer questions about their products and order fulfillment.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $promotional certificate to your Amazon.com account used to place the above orders. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you have been facing with the order of Fallout - PCI understand that the
code you received initially did not work and you were offered to place a new order for the code separately and we would price match making an exception.We issued a full refund for this order of Fallout - PC amount $to the gift card.The order of Fallout - PC [Download Code] was placed and as agreed we honored the price match difference in form of Amazon promotional credit for amount $We are unable to issue a refund for digital orders.Later, since this code did not work, you have placed an order for the Steam Gift Card - $and in this order the promotional credit $which was added for Digital Codes order (As price difference) was appliedFurther, a full refund was issued for this order for amount $This refund will be processed normally within 3-business days to the original payment method.Promotional credit of $was applied on the order of Steam Gift card, and You do not receive a refund for any promotional discounts or coupons that were applied to an orderI'm sorry for any misunderstandingHowever, we made an one time exception and added another promotional credit of $which is active in your accountThis credit can be used towards purchasing items which should be both sold and fulfilled by Amazon.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***
Unfortunately we are unable to issue the promotional credit as refund to your payment method.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because there has not been resolutionAmazon requested additional information and I will contact them at the email address they provided to furnish the informationI request that this complaint remain open until such time that Amazon has had an opportunity to review the situation further
Sincerely,
*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing your situation to our attention.It's disappointing to hear our customer service
team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the futureI'd like to assure you I've reviewed all of our phone calls conversations, and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.At this time our attempts to charge your payment card have been unsuccessfulUnfortunately, we are not informed of the reasons when a card is declined; the bank simply declines the charges when we submit them for approvalI’m not able to provide you with a definitive answer as to why these attempted charges were declined because the card issuer doesn’t provide us with those detailsIf you would like to get a definitive answer as to why the charge was declined, you'll need to contact the card issuer.I hope you will understand this was not intentionalWe’ll continue working hard to ensure that you receive accurate services, and to minimize the chances of anything like this occurring again.If you still want to cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefitsTo cancel your membership, please visit the membership cancellation page:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlMore information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/help/primeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the order#*** you received was damagedThis isn't what we want our
customers to experience.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I do realize the importance of proper packaging of orders and believe me that's certainly not what we want you to experienceI've reached out to the Packaging and Shipping team so that they can review the packaging used for the item and investigate this situation appropriately.We value your feedback and realize that your experience reflects on our company as a wholePlease know that we will continue to respond to these concerns and make improvements whenever possible to improve your experience.We always appreciate customer input on how we can improve our servicesYou can also use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve our product packaging.Visit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Furth...⇄ I see that my colleague issued, $credit to your account on December 14, to make up for the price difference so that the item can be purchased locally.Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com