Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the purchase of "Genesis S-Grill " and there wasn't
proper assistance from our customer service when you contacted regarding the sameI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that you've paid $for this item but never heard from the seller regarding this purchaseI've engaged our internal team for an investigation regarding this issueI'm personally following up and will get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,
I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to learn that you have not received your order yetThis usually does not happen
I've checked with
our shipping team and confirmed that your order# *** for the item "Samsung Galaxy Note SM-N910T 4G LTE - 32GB - Charcoal Black (T-Mobile)" was delivered on time by UPS on September 8,
As I can see that you have many missing packages frequently, I would request you to lodge a police complaint on the sameBut we cannot process any refund or offer any further compensations as we got a confirmation from UPS regarding the delivery
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Complaint: ***I am rejecting this response because:
I am not satisfied on the response and the major waste of time that I had calling and emailing to keep sending proof of the refund that was owed back to meTo just brush it off as that I have been a long time customer and my next experience will be different is ridiculousYou offered no compensation for my inconvenience at allI was a long time customer but no longerEspecially when Amazon sends original email and when I call several times make it seem as if I did something wrong! As if I did not return any of my itemsI am angry about this treatmentI know that this is not highly unusual based on the number of complaints on the web about the poor level of customer service latelyI will make sure to let everyone know about my experience to save them from the same grief I have suffered from this experience with AmazonSincerely,*** ***

AMAZON CANNOT JUST CHANGE THEIR PRICE AT THEIR WILL THE PRICE SHOWN ON THEIR WEBSITE AT THE TIME IF PURCHASE SHOULD BE HONORED
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding caused to you thus far with the Solar Eclipse Glasses you purchased on our
website.I understand you're concerned about the free replacement of the items that weren't delivered as promisedHowever, I've verified your original orders for the glasses and see that they were placed the seller, *** ***, on our website.Normally, we could have offered free replacement for this order but as this item was placed with seller, DOT-01, we cannot send out replacement.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: http://www.amazon.com/***)Although we are responsible for the shipping of this item, as the stock is owned by the third party seller we are unable to send replacementWe can only send replacement for the orders that are sold by Amazon directly.I appreciate your understanding in this matter.However, as an exception, I see that our supervisors had added $Gift card to your account with which you had placed your order for these glasses.I'm sorry but we cannot offer any other compensation for this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had with customer service when contacting about the
delayed orderWe expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare, when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I checked your order and see that, your order was delayed and shipped out on September via UPSIt should arrive within September 30, I'm very sorry about this.You can track the progress of your shipment here:***Please wait until the end of the day on September 30, for your package to arrive.If the package doesn't arrive by September 30, 2016, and you've checked around the delivery location and with others who may have accepted the package, contact us and we'll get a refund for you.In the meanwhile, if you don't want the item and wants a refund, I'll contact UPS and asked them to hold this package for you It'll be returned to usWe'll issue a full refund when we process the return.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Purna C*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked and see that all your accounts has been reinstated.Your account was temporarily deactivated when Amazon detected unusual activity related to items purchased on the account that suggested violations of Amazon’s Community Guidelines and/or Conditions of UseSpecifically, Amazon advised that it was investigating reviews that may have been posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products; and/or that the account was used for commercial purposes.Following its investigation, Amazon reinstated the account.We apologize for the inconvenience and thank you for shopping on Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya ***Amazon.comhttp://www.amazon.com

HelloAs we stated already, the seller who fulfilled this order indicates no return has been receivedThe shipment information provided for this return does not prove that the item(s) were delivered to the seller.The shipment may have been lost in transitPlease pursue a lost package claim
with USPS for this shipmentPlease understand we cannot hold the seller responsible for a reimbursement without sufficient return confirmation
Since we are unable to confirm that your return has been delivered to the seller, your claim has been denied

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order# *** and apologize for the inconvenience caused.Please understand that we've a clear policy regarding freight forward orders and I'm sorry that we cannot be able to replace or refund the order until it is returned to us.As mentioned earlier, If the item is returned within US, we will be able to provide a prepaid return label and you can return the item at free of costHowever, If the item is returned out of US, unfortunately, we cannot be able to cover the shipping costs to return the order.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.To say that I’m disappointed to hear about your recent experience would be an understatementAs a longtime Amazon
customer myself, I completely understand the desire to have your orders be quick, efficient, and most importantly, stress-freeWe've clearly came up short on those expectations recently, and I'm very sorry.I've reviewed your correspondence and that we've been able to contact you via phone on Monday, July 3, concerning the multiple issues you've had with the delivery of your ordersAs per the latest update received, we'll be following up with the delivery services to ensure your orders for furniture are delivered with appropriate amount of staff and the carrier team will be in touch with you shortly to discuss the issues concerning property damage.While I realize that we cannot make up for your lost time and disappointment, we've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comI hope you'll accept this as an apology for this experienceThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYou can view the terms and conditions for promotional credit here:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Thank you so much for writing, and I hope that you’ll give us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I've been shopping with them for too many years and by had attended IADT, they are to have expertise in those fields, and had all items, especially , jewelry certificate, and before it's on their website . I just want my refund I have never been so embarrassed in my life and used, by people that I trust .
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am acknowledging Amazon's message, so the Revdex.com does not close this requestThere was no actionable information in Amazon's message, as was the case with previous messages
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Prime extension with your Firephone.I've checked and can confirm
that Your Promotional Year of Prime has been activated on Monday, August 10, - Wednesday, August 10, Which is complete one year which we promised.Hence, Prime membership has been expired on Wednesday, August 10, we've cancelled membership from our end.I hope this information helpsPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: It's not about the money it's the fact that I was charged three separate times for an item that they have never had in stock they are selling me a product that they do not have and if they're doing it to me they have to be doing it to Others
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your order experience from seller, '***' has been a disappointmentEven though your
purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I hope you'll find the following information regarding Marketplace Sellers helpfulIn order to offer a wider variety of merchandise, we have many Marketplace Sellers on Amazon.comThe Marketplace Sellers name will be listed on the detail page when shopping on AmazonMarketplace orders work a little bit differently than those made directly from Amazon.comThese transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is handled by the seller.You can recognize whether or not the seller is Amazon.com in many ways: --The item's detail page will say "Ships from and sold by (merchant name)."--The seller's name will be displayed during checkout.--If several different sellers are offering the same item, the "More Buying Choices" box of the item's detail page will list each seller.That being said, I've checked seller's response and see, they have sent you a replacement book with the tracking #*** via USPSI've checked the tracking details on USPS website, which showing as delivered on September 16, 2016, 11:amI hope you're able to locate the package.As replacement was sent by seller, they didn't issue refundI hope that the seller quickly resolved this problem for you, and that you'll feel comfortable returning to our site in the futurePlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:They are doing nothing to give me my refund.They have told me repeatedly that the package is lost and they would give a refund.The items were Friendly Swede Stylus and replacement tips and a travel case for iPod touch.Alls they do is give me a runaround.I had to reorder at my own expense.I did and still no refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: Pursuant to federal law, once the order was placed, you are required to honor the commitmentIf you are refusing to comply with the law, civil process, honoring a agreement, general rule of law, and general HUMAN DECENCY, we will move forward with a lawsuit and request the Federal Authorities to investigate your deceptive trade practicesIt does not matter why it happen, the fact is it did happen, and your required to honor it. Otherwise it is deceptive trade practices and can result in lengthy investigations and expensive law suitsAnd it will harm Amazon's reputationI have been more than fair in requesting you to honor your commitment and given you the opportunity to mediate through a neutral third party, which you refuse to make any concessions on. At this point, I see no reason to waste mine, or the Revdex.com's time, and we will move forward with filing a lawsuitPursuant to applicable law, this email serves as formal notice that we are commencing legal action and will seek damages for the involuntary cancelling the order, the current market value of the items, attorney fees, treble damages, emotional distress damages and any other actions deemed necessaryFurther, as you have locations in Texas, we will file the matter in TexasAnd your attorney's insulting, belittling, disgusting, threatening, intimidating, extortionate and vapid response, has prompted us to file a formal federal criminal complaint against him, as well as file a motion to have him disbarred for his unethical behavior. Further as your term's and conditions are not easily accessible, proportionate, and are passive in nature, court's historically have dismissed any and all of them. No court will accept a challenge to such a error, as if they did, every business and exchange of goods or services done at a agreed price, would be reversed because of a pricing error. And any attempt to claim trying to protect me from fraud, is false, as we have your own admissions here and the recording where the rep and technician realized the problemIt is deceptive trade practices, advertising, breech of contract and FRAUD. I have been more than courteous in regards to this matter, and declined media comment, but after the response amazon's attorney processed and violated criminal law, the courteous regards have came to a endAnd we will have a full media briefing on the entire matter. Further, I request the Revdex.com close this matter as company refused to address the issue, instead tap dancing around it, and down grade their ratingFurther, I authorize the release of my name and my company name - *** *** *** ***to any media inquires about this matter.
Sincerely,
*** ***

Hello *** I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI see that my previous reply didn't properly addressed your concerns and I hope that I can clarify it nowPlease allow me to extend sincere apology for any frustration causedA refund was issued to your Credit Card on March 20, for $after subscription of STARZ was canceledWe sent you a confirmation e-mail on March 20, In most cases, once a refund has been submitted, the issuing bank will post it to your account within the next 2-business daysYou can view details of the completed refund on your Amazon.com account: *** I hope this helpsWe look forward to seeing you again soonRegards, Mohammed GAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because:I'm tired of doing technical support for Amazon, I've been performing technical support steps for a month and a half!
Sincerely,
*** ***

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you've been charged for HBO subscription.Since this is
a unique situation, I'm collaborating with our concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com