Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service and I
appreciate you taking time bringing this to our attentionI understand that Google Play lets you check a box "Block explicit songs in radio" and you would like to confirm when or if Amazon Music supports this feature.While this feature is currently unavailable with Amazon Music and we aren't sure if or when this feature would be launched, please be assured I've shared your comments with our Amazon Music team for consideration as we make future improvements.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.To say that I’m disappointed to hear about your recent experience would be an understatementAs a longtime Amazon
customer myself, I completely understand the desire to have your orders be quick, efficient, and most importantly, stress-freeWe've clearly came up short on those expectations recently, and I'm very sorry.I've reviewed your correspondence and that we've been able to contact you via phone on Monday, July 3, concerning the multiple issues you've had with the delivery of your ordersAs per the latest update received, we'll be following up with the delivery services to ensure your orders for furniture are delivered with appropriate amount of staff and the carrier team will be in touch with you shortly to discuss the issues concerning property damage.While I realize that we cannot make up for your lost time and disappointment, we've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comI hope you'll accept this as an apology for this experienceThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYou can view the terms and conditions for promotional credit here:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Thank you so much for writing, and I hope that you’ll give us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments
along to the appropriate people on our Customer Service team.I understand your concern regarding shipping of your order#***.Upon checking, I can confirm that your package has been shipped on September 28, and as per USPS tracking information it shows that package has been delivered on time on September 30, I hope you've received your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:The seller did cancel my order and I did get credit back on my card I’ve since closed out my account with Amazon, because they are a crooked company They don’t disclose that the seller is from a foreign country, and they don’t disclose that they don’t have the items in stock All they’re interested in is getting your money I’m no longer doing business with Amazon They’re BAD
Sincerely,
*** ***

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We work hard to make sure our customer service team is very well trained to help with any questions you might have, While I’ll be glad to help with this issue, we’d ask that you give them the chance to help with any future questions. Please know that I’m part of a very small team and any future e-mails you might send will be forwarded to our customer service team as we simply don’t have the capacity to provide personalized service. I appreciate your understanding!With that said, as part of our routine monitoring, we discovered a list of email addresses and passwords posted onlineWhile the list was not Amazon-related, we know that many customers reuse their passwords on multiple websitesSince we believe your email addresses and passwords were on the list, we have assigned a temporary password to your Amazon.com account out of an abundance of caution.You will need to reset your password when you return to the Amazon.com siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance pageAfter you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyWe recommend that you choose a password that you have never used with any website.You can also enable Amazon's Two-Step Verification, a feature that adds an extra layer of security to your accountIn addition to entering your password, Two-Step Verification requires you to enter a unique security code during sign inTo learn more about Two-Step Verification, go to Amazon.com Help, go to Managing Your Account, and click More in Managing Your Account, and then click More under Account Settings.If you have concerns regarding your account security, the best action you can take is to choose a strong password for your accountFor more information please review the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I understand that you'd like the refund to be processed to your PayPal account.As mentioned earlier, Amazon is required to process all refunds to the original payment method applied when you place an order.In this case, as Amazon.com gift card was used to place the order we've processed the refund to your Amazon.com gift cardwe are unable to process refund to different payment method.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha.KAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order# *** and apologize for the inconvenience caused.Please understand that we've a clear policy regarding freight forward orders and I'm sorry that we cannot be able to replace or refund the order until it is returned to us.As mentioned earlier, If the item is returned within US, we will be able to provide a prepaid return label and you can return the item at free of costHowever, If the item is returned out of US, unfortunately, we cannot be able to cover the shipping costs to return the order.More information about using a freight forwarder is available on our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

To whom it may concern, I recently received a message that my complaint, #***, was marked as “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Since the business did eventually respond and offer a refund for defective products sold, I would be happy to change this to reflect that I am satisfied with the business's responseIs there a way for me to do this? Thank you, Elissa Thomas

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the closure of your Amazon.com accountAs per the update received,
we have restored access to your accountAny pending orders will be processedWith that said, please know that I'm in the processing of reviewing your contacts and I'll be escalating any coaching or retraining opportunities to the appropriate supervisory department.Again, I'm sorry for any inconvenience while your account was unavailable.We appreciate your cooperation and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:At 10:PM, I received an email from "Prathyusha T" at Amazon stating I should "dispute charges" with my bank, implying I would not be refunded (email attached)I am rejecting that "resolution."days ago, I was told by an Amazon rep IN WRITING that I would be refunded for the fraudulent charge in 3-business daysNeither that Amazon rep nor the four other Amazon reps I have been in contact with since then to ask about the refund informed me that I would not be refunded for the chargeNone of those representatives advised me to dispute the charges. So, not only has Amazon refused to offer any resolution, they have also refused to acknowledge or even apologize for the apparent lack of training of their representatives that caused them to REPEATEDLY provide me with information, and advising me to simply "wait" for Amazon to correct the issue for over two weeks. All this after Amazon itself acknowledged the charge was fraudulentAmazon immediately recognized the order as a compromise and locked my account for hoursAmazon was in the position to reverse the charges and/or invalidate the gift card/digital order and refund me at that point, but they did notI received an email several hours after the compromise occurred stating the gift cards had been "redeemed," implying that Amazon had several hours after locking my account to reverse this orderWhereas, I had no power in this situationAmazon even removed the order from my account automatically, so there was no way I could have received the goods from this transaction or request a refund through their system, yet they have chosen to charge me for it and repeatedly provide information regarding the incident.For these reasons I reject their "resolution"
Sincerely,
*** ***

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand the cancellation of your order #*** is
disappointingThis is certainly not what we expect our customers to experience and it's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.While an occasional error is bound to happen, we do require sellers to keep these to a minimumI will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.I've checked your order details and can confirm that you've not been charged for itWhen you pay with a gift card balance, we reserve the funds to use for that specific orderHowever, we don't actually charge until the order is shippedWhen an order is canceled, any unused gift card funds go back to your balance and can then be used on another order.I see that the $has been added back to your gift card balanceYou can view your balance and usage history in Your Account here:***Although, I understand there's no way I can erase this difficult series of events, I've issued a $promotional credit to your Amazon accountI hope you'll accept this as a good will gesture from usYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use go to:***Further, I've checked and see that the item is now available to be sold and shipped by Amazon, you may go ahead and place a new order Here is the link for your reference:***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We hope to see you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello *** I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI see that my previous reply didn't properly addressed your concerns and I hope that I can clarify it nowPlease allow me to extend sincere apology for any frustration causedA refund was issued to your Credit Card on March 20, for $after subscription of STARZ was canceledWe sent you a confirmation e-mail on March 20, In most cases, once a refund has been submitted, the issuing bank will post it to your account within the next 2-business daysYou can view details of the completed refund on your Amazon.com account: *** I hope this helpsWe look forward to seeing you again soonRegards, Mohammed GAmazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with usI understand you're upset.As mentioned earlier, we cannot contact your bank and ask them to remove the transaction from your bank statement, so that there is no record of itYou will need to check it with your bank if they can do soI hope you understand our limitations.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the misunderstanding regarding the $promotional credit issued.Since, the same item is being offered by different sellers on our website at higher price, I've issued a promotional credit of $for the difference amount as we do not price match the items which are Sold by sellers.Please understand that this promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SrikanthAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: They still have not sent me a fully functioning monitorI will have to buy one that works from somewhere elseActually, I am on monitor number or now and it is a DellThe bad thing is the only way I can draw my gift card fund down is to order more crap from themI recently ordered a hot plate and it arrived todayIt was not in a shipping boxThere was no tape on the boxAnd the box was already part way opened when it arrivedI will be sending it back and have not even opened itI do not accept opened merchandise. This shows the difficulty in spending the gift card balance that will be left when I return this latest monitorHow much more defective or pre-opened crap will I get from amazon? I almost always order shipped from and sold by amazon, and this hot plate was shipped from and sold by amazonThe only time I order from any other seller is when the company than makes the product is shipping the product. After I have drawn down the gift card I will not be ordering from this garbage company againIt is just too awfulThey should just give me my stupid money back
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the purchase of "Genesis S-Grill " and there wasn't
proper assistance from our customer service when you contacted regarding the sameI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training for the future, as this is not at all the level of service we aim to provide our customers.I understand that you've paid $for this item but never heard from the seller regarding this purchaseI've engaged our internal team for an investigation regarding this issueI'm personally following up and will get back to you with an update as soon as I hear from them.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with Lasership, and I appreciate you making us aware of your
experience.We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderBecause you've had repeated issues with Lasership, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressIt'll take about weeks for this change to go into effect.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Lasership.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refunds on your orders s #*** and #***.To help you, I've checked and see that we've requested a full refund on both the orders of $and $to your Credit CardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ShaliniAmazon.comhttp://www.amazon.com

Complaint: ***is a total abuse! I want to escalate this in every possible wayThis has become a joke and a mock of customer care
I am rejecting this response because the item was faulty anf they need to be held accountable Amazon does not have any intention to protect the customer? This Sincerely,*** ***

Complaint: ***I am rejecting this response because: the orders you're respondingredients to is irrelevant to the order I had issue to.Sincerely,*** ***