Amazon.com

Complaint: ***
I am rejecting this response because:I have no intention to send my personal information to amazon for no reason if my account will not be opened then I want a refund on my gift card I already paid
Sincerely,
*** ***

Hello from Amazon.com,We were not able to locate a transaction in the amount of $related to this seller's accountThe most recent payment activity related to the seller account was a deposit in the amount of $made in December Upon researching, we found the seller account has been
terminated per their request on March If they have any additional questions, they may contact our Customer Service team at 1-866-216-Thank you

Complaint: ***
I am rejecting this response because: They still have not sent me a fully functioning monitorI will have to buy one that works from somewhere elseActually, I am on monitor number or now and it is a DellThe bad thing is the only way I can draw my gift card fund down is to order more crap from themI recently ordered a hot plate and it arrived todayIt was not in a shipping boxThere was no tape on the boxAnd the box was already part way opened when it arrivedI will be sending it back and have not even opened itI do not accept opened merchandise. This shows the difficulty in spending the gift card balance that will be left when I return this latest monitorHow much more defective or pre-opened crap will I get from amazon? I almost always order shipped from and sold by amazon, and this hot plate was shipped from and sold by amazonThe only time I order from any other seller is when the company than makes the product is shipping the product. After I have drawn down the gift card I will not be ordering from this garbage company againIt is just too awfulThey should just give me my stupid money back
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the refunds on your orders s #*** and #***.To help you, I've checked and see that we've requested a full refund on both the orders of $and $to your Credit CardYou'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,ShaliniAmazon.comhttp://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the disappointing experience you had shopping with us and trust me that's definitely not
what we want our customers to ever experience.I checked the previous correspondence with us and see that you have been informed that the order has already entered shipping process and at this point of time we will not be able to cancel the orderOnce the order is placed you can cancel it with in mins or before it enters the shipping process.I can see on the website that the product detail page clearly states that the item "Usually ships within to days"This indicates it will take to days for the item to enter into the shipping process and it will be delivered according to the shipping speed you select while placing the order.For your order the estimated delivery date is between : Friday, December 23, - Thursday, January 5, 2017 As explained earlier you have the two options for receiving a refund on this order, When the carrier attempts to deliver your shipment while you're at home, advise the driver you are refusing the package.If the package is delivered while you are not at home, please return it using our Online Returns Center (http://www.amazon.com/returns)The package will be returned to us, and we'll issue a full refund when we process the return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mythili,Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I've proved to the Revdex.com a few times with pictures and tracking that this box was sent, with all bottles, this is the worst customer service from Amazon and they need to be held accountableWhat can the Revdex.com do? NOthing?
Sincerely,
*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
You can check our conversation from the beginning and we have never promised that we will issue a refund
As your orders are missing frequently, that is some thing you need to complaint to the police and sort out with the carrierWe have received delivery confirmation from UPS and we cannot be able to process any refund
This is the same thing we have been mentioning from the beginning of our conversation
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Wilmani

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had with your recent order #*** and
I appreciate you taking time in bringing this to our attention.I understand that this order never arrived even though the tracking states deliveredWhile I see that a replacement order #*** was created and delivered on December 2, 2016, I've engaged the appropriate channels to fully understand what happened with this order and to mitigate the recurrence of such instances.Further, I realize your disappointment regarding the delivery services from carriers like *** and ***Please understand local carriers offer several benefits, like same day and weekend delivery, that we wouldn't be able to offer you if we didn't employ themAlso, by employing local carriers, we're supporting small local businesses.***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had accessing your accountI've checked your account and see that it has
been kept on hold by our investigation team as the address could not be verified.This is the reason why we have asked you to provide address verification proofsI can see your email confirming you have provided the proofs however, the email did not reach our investigation team due to technical issue.I've personally forwarded it to our investigation team and your account is re-instated nowWe have already sent you a confirmation email regarding thisYou may now log into your account and place orders without any further issues.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized activities on your account.To protect your information, the credit
card details in your account cannot be accessed via our websiteWe also do not display full credit card numbers in your account.We issued refunds to your Master Card ending in for the charges listed belowIt may take several days for the refunds that we issued for these charges to appear in your account.-- $& $937.71We recommend that you review all recent activity on this card and report any unauthorized charges to your financial institution.We have also taken these steps to restore your account:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.Please allow hours for these actions to take effect.After hours, you will be able to reset your password and regain access to your accountOn the Sign In page, select "Forgot password?" and follow the instructionsAfter you enter your email or mobile phone number, you will receive an email or SMS message containing a personalized linkClick the link and enter your new password.If you have any trouble resetting your password, call Customer Service at:Customers in the U.Sor Canada: 1-866-216-1072International customers: 1-206-266-2992You will also need to:-- Re-enter your complete payment method information the next time that you place an order.-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have anyYou may need to update them.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying common passwords, and sending fraudulent emails that request account information (known as "phishing").To learn more about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've reviewed details of your refund and see that our Customer
service team corrected error and processed remaining refund of $23.99.Refunds typically process within 3-business days and appear as a credit on your statement.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the misunderstanding regarding the $promotional credit issued.Since, the same item is being offered by different sellers on our website at higher price, I've issued a promotional credit of $for the difference amount as we do not price match the items which are Sold by sellers.Please understand that this promotional credit will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SrikanthAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with this order #***As informed earlier, this item was ordered from itembazaar, a seller on our website and we're unable to replace items sold by them that are Fulfilled by Amazon.Please return the item for a full refund by using the following return label link:***If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you still want the item please place a new order for it (which is shipped by Amazon.com) with One day shipping and write back to us with the order number, so that we will refund the shipping cost.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: same reason as previous response Sincerely,*** ***

Complaint: ***I am rejecting this response because:
1.It's unreasonable to ask me to prove the Freight Forwarder not receive it.Amazon have many ways to contact the Freight Forwarder to confirm it.And Freight Forwarder told me they had not received the package,you should show me who signed the package,isn't it?\
If it shipped by UPS,they would show me the signature
2.I emailed the screenshot form Freight Forwarder's website,there's only forecast on Aug.15.The package has not been received,where is the tracking?Are you kidding?
3.I emailed the screenshot of chatting with Freight Forwarder,but the amazon customer service can't understand Chinese.I can do nothing for this
4.I ask Freight Forwarder to email amazon to confirm this.They asked me for the orders details,and they told me they had emailed yesterday
5.The problem hasn't been resolved even now.I need further assistance.Thank you
Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that unauthorized party accessed your account and placed order using Gift card balance.In order to help you in this, I've reached out to our Account specialist team and they have refunded the gift card balance to your account.I can also confirm that an email confirmation was also been sent from our Account specialist team from us on September 27, 2016.Rest assured that these GC funds will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

To whom it may concern, I recently received a message that my complaint, #***, was marked as “Answered- Revdex.com has not heard back from the consumer as to their satisfaction with the business's response.” Since the business did eventually respond and offer a refund for defective products sold, I would be happy to change this to reflect that I am satisfied with the business's responseIs there a way for me to do this? Thank you, Elissa Thomas

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly unerstand your concern regarding charge on your account.In order to help you, I've reviewed your
account and was unable to find charge through email address through which you've wrote to us.I request you to please contact us from the account on which you're able to view charge so that we can take appropriate action.If you know the e-mail address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us.***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I confirm that the order #*** you've provided is not placed on Amazon.comUnfortunately, we have no records of the order.It appears you might have placed order on Sponsored link websiteSponsored links will direct you to web pages not affiliated with Amazon.com, and are always clearly labeledTransactions completed on these third-party pages are in no way guaranteed by Amazon.comOrders placed outside Amazon.com website, we'll be unable to assist further regarding any compensation or refundYou will need to work with your bank to identify any options you may have.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me
I love Amazon.comThe site has been a big part of my life and enjoy the experienceThe business needs to make sure these things do not happen again to good customersThank you for helping out!Sincerely, *** ***