Amazon.com

Hello *** ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize you've already spent a significant amount of time on this issue, and I appreciate your
diligence in ensuring we take a serious look at these problems.I can completely understand your disappointmentThat's definitely something we don't want our customers to experienceI've forwarded all your comments to our leadership team so thatappropriate action will be taken for this casePlease be rest assured, we will make sure that incidents like this will never happen in your case.I've checked your account and reinstate your Amazon Prime Paid Monthly membership on Monday, November 20, 2017.The membership fee of $will be charged to the payment method listed for your membership.Base Charge: $10.99Tax: $0.85Total Charge: $11.84This will renew automatically on December 20, 2017.I hope this helps.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I am requesting for the item to be sold at the price offered through amazon.com.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.***, as mentioned earlier issue has been resolved and I can confirm that one of the below order has been assigned to carrier as well and other order is in shipping process.*** ***Please feel free to contact us directly by replying to *** if any of your further order gets cancelled so that we can investigate further.Regards,*** S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I see that
our account specialists on this issue they have fixed your account and its is now safe, they have also sent you an email with further steps to be taken from your sideThe order which was placed was blocked and should be taken careUnfortunately since these orders were placed when there was unauthorized activity, we are unable to refund or put it back to your account.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested.I suggest you to notify the credit card company that you want to dispute the chargeThey'll provide the correct steps to recover funds.While I know this is disconcerting, I assure that complete credit card number does not appear anywhere in our system, so it would be impossible for someone at Amazon to take advantage in this way.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for bringing your situation to our attention.It's disappointing to hear our customer service
team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the futureI'd like to assure you I've reviewed all of our phone calls conversations, and I can see we haven't adequately addressed your concernsI hope I can be of some help to you.At this time our attempts to charge your payment card have been unsuccessfulUnfortunately, we are not informed of the reasons when a card is declined; the bank simply declines the charges when we submit them for approvalI’m not able to provide you with a definitive answer as to why these attempted charges were declined because the card issuer doesn’t provide us with those detailsIf you would like to get a definitive answer as to why the charge was declined, you'll need to contact the card issuer.I hope you will understand this was not intentionalWe’ll continue working hard to ensure that you receive accurate services, and to minimize the chances of anything like this occurring again.If you still want to cancel your Amazon Prime membership and receive a refund of the membership fee if you or your registered guests haven't used the membership benefitsTo cancel your membership, please visit the membership cancellation page:https://www.amazon.com/gp/subs/primeclub/account/homepage.htmlMore information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/help/primeI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: the orders you're respondingredients to is irrelevant to the order I had issue to.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unauthorized charges on your credit card.I understand you are concerned about being
charged for Amazon Prime subscription and would like to have this cancelled.The e-mail address you contacted us with isn't associated with an accountI would request you to check with your family members to see if anyone of them might have permission to use your card listed it as a payment method in their Amazon account, resulting in the charge.Also, you may dispute this charge with your credit card company or your bankIf you would still like to discuss this with our customer service, you may create an Amazon.com account and contact us using the below link:http://www.amazon.com/gp/help/contact-us/general-questions.htmlHere's how to create a new account on Amazon.com:Go to our homepage: http://www.amazon.comIf you're on a PC: Go to "Your Account" menu at the top right, and click "New Customer? Start Here." If you're on a mobile device, select "Your Account" and tap "New to Amazon.com?"On the next page, enter your name, e-mail address and password where promptedClick the "Create account" button when finishedThat's it! Your account will be created as soon as you click the final button.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you have been facing with the order of Fallout - PCI understand that the
code you received initially did not work and you were offered to place a new order for the code separately and we would price match making an exception.We issued a full refund for this order of Fallout - PC amount $to the gift card.The order of Fallout - PC [Download Code] was placed and as agreed we honored the price match difference in form of Amazon promotional credit for amount $We are unable to issue a refund for digital orders.Later, since this code did not work, you have placed an order for the Steam Gift Card - $and in this order the promotional credit $which was added for Digital Codes order (As price difference) was appliedFurther, a full refund was issued for this order for amount $This refund will be processed normally within 3-business days to the original payment method.Promotional credit of $was applied on the order of Steam Gift card, and You do not receive a refund for any promotional discounts or coupons that were applied to an orderI'm sorry for any misunderstandingHowever, we made an one time exception and added another promotional credit of $which is active in your accountThis credit can be used towards purchasing items which should be both sold and fulfilled by Amazon.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***
Unfortunately we are unable to issue the promotional credit as refund to your payment method.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Meraj.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the troubles you had with your accountI've checked with our Account Specialists team and can
confirm that your account has been reinstatedYou should be able to sign in without any further problemsPlease know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration.About your canceled orders which were placed for Amazon coins, please know that in the process of security measures of your account, your orders were canceledI confirm we haven't charged the orders.Unfortunately, we are unable to reinstate the canceled orders, please feel free to place a new order.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration.While I realize this doesn't undo the frustration you've experienced, I've added a $promotional credit to your account as a gesture of our apologyThis credit requires no activation code and will automatically apply at checkout to your next eligible purchase shipped and sold by Amazon.com.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm sorry to learn about the closure of your Amazon.com accountAs per the update received,
we have restored access to your accountAny pending orders will be processedWith that said, please know that I'm in the processing of reviewing your contacts and I'll be escalating any coaching or retraining opportunities to the appropriate supervisory department.Again, I'm sorry for any inconvenience while your account was unavailable.We appreciate your cooperation and understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Revdex.com:The seller did cancel my order and I did get credit back on my card I’ve since closed out my account with Amazon, because they are a crooked company They don’t disclose that the seller is from a foreign country, and they don’t disclose that they don’t have the items in stock All they’re interested in is getting your money I’m no longer doing business with Amazon They’re BAD
Sincerely,
*** ***

Complaint: ***is a total abuse! I want to escalate this in every possible wayThis has become a joke and a mock of customer care
I am rejecting this response because the item was faulty anf they need to be held accountable Amazon does not have any intention to protect the customer? This Sincerely,*** ***

that's not what we were told and have emails to show that we were suppose to be given the full refund amount applied to our gift balance and was also given an additional dollars for our tine and the whole entire experience and mess you put us throughSo, hold up your dollar promise on our account balance that's misrepresenting and misleading your customers with information.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Greetings from Amazon, This account is currently under review, however, the funds have been releasedA transfer was made to The sellers bank account in the amount of $1,on Nov 12, The seller is advised to wait to hear form Amazon's Seller Performance team on the outcome of their
review

Complaint: ***I am rejecting this response because: they have taken advantage of Prime customers by having them pay more and therefore not get any benefit of having the prime membership while testing it for them to work out bugs only to turn around and upgrade it for half price to the general publicThey said that Echo Dot was prime exclusive and not available to everyone, but then changed it to being for everyoneIf they had been honest up front and if they had been honest in saying a 2nd edition was coming out at half price only a couple months later, many of us would not have purchased the first oneSeems like a bait and switch tactic.Sincerely,*** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry for the delay in responding to your email address, I was Out Of Office until February 22, 2016.I've responded to your query about the item being available from two sellers and which one to order, on February 23, 9:AM as following"Please go ahead and order the item that costs $41.31, select One day shipping and you will know the delivery date at the end of the ordering or checkout page."Now that you'd like to order the item from our Marketplace seller, please go ahead and order from them and I'll refund the price difference to your Amazon.com account in the form of Promotional creditHere's the link to re order:If in case this isn't acceptable, I'll be happy to reduce the price of the per item cost of $* = $+ Shipping + Tax.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We work hard to make sure our customer service team is very well trained to help with any questions you might have, While I’ll be glad to help with this issue, we’d ask that you give them the chance to help with any future questions. Please know that I’m part of a very small team and any future e-mails you might send will be forwarded to our customer service team as we simply don’t have the capacity to provide personalized service. I appreciate your understanding!With that said, as part of our routine monitoring, we discovered a list of email addresses and passwords posted onlineWhile the list was not Amazon-related, we know that many customers reuse their passwords on multiple websitesSince we believe your email addresses and passwords were on the list, we have assigned a temporary password to your Amazon.com account out of an abundance of caution.You will need to reset your password when you return to the Amazon.com siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance pageAfter you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyWe recommend that you choose a password that you have never used with any website.You can also enable Amazon's Two-Step Verification, a feature that adds an extra layer of security to your accountIn addition to entering your password, Two-Step Verification requires you to enter a unique security code during sign inTo learn more about Two-Step Verification, go to Amazon.com Help, go to Managing Your Account, and click More in Managing Your Account, and then click More under Account Settings.If you have concerns regarding your account security, the best action you can take is to choose a strong password for your accountFor more information please review the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=***I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future

Hello ***,I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear of the difficulties you've had with customer service and delay in shipping your order.We
expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.I agree that missing the Delivery Date is unacceptableThere are times where products are either back-ordered or out of stock, which can require further processing time, however, once we have those items and are able to ship them out they will arrive within the time frame.I've checked your order for the item "Amazon Echo - Black " was shipped on May 18, 2017, and was delivered on May 20, You can view available tracking information from the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsOnce shipped, most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extent.About the Order for the "Yoenis Cespedes Jersey Baseball Jerseys Mens Grey Size L" , I see that you have placed the order with one of our third party seller ***.If you have further concerns about the cancellation of this order, we ask that you contact *** directlyOnly the seller can answer questions about their products and order fulfillment.While an occasional error is bound to happen, we do require sellers to keep these to a minimumIf we find that a seller's listing issues become problematic, we will take appropriate action.Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Although I understand there's no way I can erase this difficult series of events, I’ve applied a $promotional certificate to your Amazon.com account used to place the above orders. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Your Amazon.com account has been closed and all your open orders canceled.We took these actions because we
determined that this account is related to an account that we already closed for submitting invalid gift cards as payment for Amazon.com orders.For more information, refer to our gift card policies: www.amazon.com/gc-legal.To learn about common gift card scams, refer to the following Help page:https://www.amazon.com/b/?node=***Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern in not being able to access your Business account during February 2.As you may
know, I've contacted our Business accounts team on thisWe've confirmed that your account was temporarily put on hold as a part of random investigations for very short timeI apologize as you weren't informed in advance on this.I'm glad to inform you that we have restored your access to this accountYou can now sign in and place orders.Nonetheless, I've shared your comments as a feedback with appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,VivekAmazon.comhttp://www.amazon.com