Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the Kindle, I understand you are upset.***, I've reviewed your complaint
and your correspondence with our Customer service, and realize you are disappointed with our stance on this matter of resetting the Kindle, but please know, you will need to authenticate the account details before we go ahead and reset the Kindle for you to use itIt is due to security concerns we are asking for the authentication details.We without Customers permission do register or de-register the Kindles to one account from another accountWe will not be able to send you another Kindle as it has been more than two years nowIf you are able to recollect the account details and could authenticate the account, you can reach Customer Support by phone or chat by clicking Contact Us on our support pages at:https://www.amazon.com/kindlesupportPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I understand your concern regarding the charges on your account.As mentioned earlier, the charges you are referring to, are under a different account with a different email address.Please understand that when you place an order, we contact your bank to check if the payment method is validWe do authorize your fundsHowever, we'll not charge until the order ships.For instance, if you place an order on September 24, 2017, we contact your bank to confirm that your payment method is valid, and request an authorization for the amount of the purchaseOnce the order gets shipped on September 25, 2017, we directly charge your payment methodThe authorized funds will be reverted back to your payment method by the bankSome banks may hold funds in your account for these authorizations.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify on how long they hold payment authorizations for online orders.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because there has not been resolutionAmazon requested additional information and I will contact them at the email address they provided to furnish the informationI request that this complaint remain open until such time that Amazon has had an opportunity to review the situation further
Sincerely,
*** ***

Greetings from Amazon.com,Thank you so much for your timeI have reviewed the issues raised by this Seller and at this time they Buyer associated with these orders have been reported to the investigations teamAs indicated to the Seller previously, all Amazon investigations are confidential and
the results of these investigations will not be sharedIn addition, the feedback in question may not be removed by this investigationAmazon is only able to remove feedback in the following conditions: - The feedback includes words commonly understood to be obscene or profane. - The feedback includes seller-specific, personally identifiable information, including e-mail addresses, full names, or telephone numbers. - The entire feedback comment is a product reviewHowever, if the feedback comment is only partly a product review but also contains feedback about the seller’s service, this feedback would not be removed. - The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by AmazonFeedback reviewed and determined to be relating explicitly to fulfillment and customer service for an order fulfilled by Amazon will not be removed, but a line will appear through the rating with the following statement: This item was fulfilled by Amazon, and we take responsibility for this fulfillment experienceIf the feedback does not meet these conditions, it will not be eligible for removalI apologize for the difficulties this createsAt this time Amazon does not have the ability to prevent a buyer from buying from a seller on AmazonIf a Buyer is violating Amazon Policies, Amazon will take appropriate disciplinary actions, but as this is part of an internal confidential investigation, this will not be shared with the sellerThank you for your understandingIf the seller would like to report any violations of Amazon's Policy, they should reach out to Amazon Seller Support.Thank you for your understanding and have a lovely day

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that the order#*** you received was damagedThis isn't what we want our
customers to experience.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I do realize the importance of proper packaging of orders and believe me that's certainly not what we want you to experienceI've reached out to the Packaging and Shipping team so that they can review the packaging used for the item and investigate this situation appropriately.We value your feedback and realize that your experience reflects on our company as a wholePlease know that we will continue to respond to these concerns and make improvements whenever possible to improve your experience.We always appreciate customer input on how we can improve our servicesYou can also use our Packaging Feedback Program (www.amazon.com/cspackaging) to let us know how we're doingYour input will help us improve our product packaging.Visit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Furth...⇄ I see that my colleague issued, $credit to your account on December 14, to make up for the price difference so that the item can be purchased locally.Once the carrier has received your package, it can take up to two weeks for us to receive and process your return.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We understand you entrusted us to deliver these orders with certain expectations and apologize that in this case, we’ve not met your expectationsI hope you afford us the opportunity to provide a better experience in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have tried several times to contact Phone Case as the attached emails will show. The confirmation of these emails to Phone Case came from Amazon therefore; Amazon was aware of the problem I was having with Phone Case. Amazon, as a reputable company, to me is responsible for the companies they allow to do business on their site. They must have some sort of check and balance system to protect their customers that trust their sight. A companies trust is everything. It is Amazon's responsibility to have honest companies on their site or refund customers their money, or send them the merchandise purchased. I am not satisfied!Sincerely,*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint about your order #***I'm sorry to know you have not received the
items even though the tracking shows as delivered.Since this is a unique situation, I am reaching out to the specialist team internally and have forwarded the details to try their best and work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an update.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had with usI understand you're upset.As mentioned earlier, we cannot contact your bank and ask them to remove the transaction from your bank statement, so that there is no record of itYou will need to check it with your bank if they can do soI hope you understand our limitations.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello *** ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your account and understand you're concerned about missed lightning deal offer.Lightning Deal
promotional discounts are only valid during the displayed time period and expire when the displayed time period ends.You can learn more about Lightning Deals on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=200417170In usual circumstances, we're unable to offer you compensation for lightening dealsAs an exception, I've added a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.I'm very sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:At 10:PM, I received an email from "Prathyusha T" at Amazon stating I should "dispute charges" with my bank, implying I would not be refunded (email attached)I am rejecting that "resolution."days ago, I was told by an Amazon rep IN WRITING that I would be refunded for the fraudulent charge in 3-business daysNeither that Amazon rep nor the four other Amazon reps I have been in contact with since then to ask about the refund informed me that I would not be refunded for the chargeNone of those representatives advised me to dispute the charges. So, not only has Amazon refused to offer any resolution, they have also refused to acknowledge or even apologize for the apparent lack of training of their representatives that caused them to REPEATEDLY provide me with information, and advising me to simply "wait" for Amazon to correct the issue for over two weeks. All this after Amazon itself acknowledged the charge was fraudulentAmazon immediately recognized the order as a compromise and locked my account for hoursAmazon was in the position to reverse the charges and/or invalidate the gift card/digital order and refund me at that point, but they did notI received an email several hours after the compromise occurred stating the gift cards had been "redeemed," implying that Amazon had several hours after locking my account to reverse this orderWhereas, I had no power in this situationAmazon even removed the order from my account automatically, so there was no way I could have received the goods from this transaction or request a refund through their system, yet they have chosen to charge me for it and repeatedly provide information regarding the incident.For these reasons I reject their "resolution"
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with Lasership, and I appreciate you making us aware of your
experience.We use a variety of carriers that we've found provide the best service for our different shipping options and assign a carrier automatically when we ship your orderBecause you've had repeated issues with Lasership, I've made an exception and given priority to other available carriers for future deliveries to your shipping addressIt'll take about weeks for this change to go into effect.Although other carriers will have the priority to deliver to your address in the future, please keep in mind that:- Giving priority to other carriers doesn't guarantee that this carrier won't be chosen in the future, as some delivery methods are only assigned to Lasership.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

It only took four phone calls even though I called at the same time that a third transaction was being completed on my account for them to refund me I will use the remaining balance of my gift card to make one final purchase and never do business with them again It really took phone calls even though I called at the same time as another purchase was being made Letting them know that this is not me making these purchases That is just unreasonable to me to have to fight that hard when Amazon knew at the time of the final transaction being placed that I verbally on the phone, letting them know that it is not me making the purchases

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had when you contacted our customer service and I
appreciate you taking time bringing this to our attentionI understand that Google Play lets you check a box "Block explicit songs in radio" and you would like to confirm when or if Amazon Music supports this feature.While this feature is currently unavailable with Amazon Music and we aren't sure if or when this feature would be launched, please be assured I've shared your comments with our Amazon Music team for consideration as we make future improvements.We appreciate your patience and understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I used a Debt Card to pay and they can't they can't refund the money to that cardI told them to send me a check at my address:
*** ***
*** *** *** ***
Huntingdon, TN 38344-

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted usI'll be sure to pass your comments
along to the appropriate people on our Customer Service team.I understand your concern regarding shipping of your order#***.Upon checking, I can confirm that your package has been shipped on September 28, and as per USPS tracking information it shows that package has been delivered on time on September 30, I hope you've received your package.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know your account was lockedI appreciate you letting
us know that your account was on hold.Since this is a unique situation, I'm collaborating with our Account specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: as I explained to Amazon/our son never used our login for his own personal purchases Thank youSincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this Option # of a refund as resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because: asked for the prime membership when I first placed the order, not knowing there would be such hell in getting anything done I have been being charged for a Prime membership for months!!!! while they had me locked out of my own accountI would like that money replaced! *** ***
Sincerely,
*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com- I've provided the Revdex.com with a copy of this message.I understand that you'd like the refund to be processed to your PayPal account.As mentioned earlier, Amazon is required to process all refunds to the original payment method applied when you place an order.In this case, as Amazon.com gift card was used to place the order we've processed the refund to your Amazon.com gift cardwe are unable to process refund to different payment method.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha.KAmazon.comhttp://www.amazon.com