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Amazon.com Reviews (6767)

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.It looks like the e-mail address you contacted us with, ***@msn.com,
isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please provide us with that e-mail address so we can investigate further.We look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I'm tired of doing technical support for Amazon, I've been performing technical support steps for a month and a half!
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:
I am not satisfied on the response and the major waste of time that I had calling and emailing to keep sending proof of the refund that was owed back to meTo just brush it off as that I have been a long time customer and my next experience will be different is ridiculousYou offered no compensation for my inconvenience at allI was a long time customer but no longerEspecially when Amazon sends original email and when I call several times make it seem as if I did something wrong! As if I did not return any of my itemsI am angry about this treatmentI know that this is not highly unusual based on the number of complaints on the web about the poor level of customer service latelyI will make sure to let everyone know about my experience to save them from the same grief I have suffered from this experience with AmazonSincerely,*** ***

Complaint: ***I am rejecting this response because:
1.It's unreasonable to ask me to prove the Freight Forwarder not receive it.Amazon have many ways to contact the Freight Forwarder to confirm it.And Freight Forwarder told me they had not received the package,you should show me who signed the package,isn't it?\
If it shipped by UPS,they would show me the signature
2.I emailed the screenshot form Freight Forwarder's website,there's only forecast on Aug.15.The package has not been received,where is the tracking?Are you kidding?
3.I emailed the screenshot of chatting with Freight Forwarder,but the amazon customer service can't understand Chinese.I can do nothing for this
4.I ask Freight Forwarder to email amazon to confirm this.They asked me for the orders details,and they told me they had emailed yesterday
5.The problem hasn't been resolved even now.I need further assistance.Thank you
Sincerely,*** ***

Greetings from Amazon, This account is currently under review, however, the funds have been releasedA transfer was made to The sellers bank account in the amount of $1,on Nov 12, The seller is advised to wait to hear form Amazon's Seller Performance team on the outcome of their
review

Complaint: ***I am rejecting this response because: same reason as previous response Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I used a Debt Card to pay and they can't they can't refund the money to that cardI told them to send me a check at my address:
*** ***
*** *** *** ***
Huntingdon, TN 38344-

Hello ***I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've reviewed details of your refund and see that our Customer
service team corrected error and processed remaining refund of $23.99.Refunds typically process within 3-business days and appear as a credit on your statement.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Thank you for your inquiry,I have investigated the seller's claim, and in order to process his request, we will need the seller to submit photographic evidence showing the brand name and UPC on the product's packagingThe seller has not provided a brand name on their listings for either of these
ASINs, which is further complicating matters as this is keeping the ASINs from being applied to their Brand RegistryIf the seller provides photographic proof outlined above, as well as changes the brand name on their SKUs to reflect their brand, we will be able to make their requested change.All listings on Amazon.com are the property of Amazon.com, and Amazon.com retains the right to make any modifications to it's catalog as deemed necessaryAny seller-requested change requires adequate proof to be actionable, and failure to provide adequate proof will lead to Amazon.com rejecting any change requestsThis policy is in place to protect customers as well as sellers
In this case, because the seller did not provide adequate information on their SKUs when creating their ASIN, our systems have merged their incomplete ASINs with more complete detail pages to provide buyers with the best experienceThe seller will need to first modify their listings including their brand name in the listing, and then provide photographic proof showing a change is necessary through a Seller Support caseOnce this is done, the requested ASIN unmerge can be completed

Hello,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern in not being able to access your Business account during February 2.As you may
know, I've contacted our Business accounts team on thisWe've confirmed that your account was temporarily put on hold as a part of random investigations for very short timeI apologize as you weren't informed in advance on this.I'm glad to inform you that we have restored your access to this accountYou can now sign in and place orders.Nonetheless, I've shared your comments as a feedback with appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,VivekAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:They are doing nothing to give me my refund.They have told me repeatedly that the package is lost and they would give a refund.The items were Friendly Swede Stylus and replacement tips and a travel case for iPod touch.Alls they do is give me a runaround.I had to reorder at my own expense.I did and still no refund
Sincerely,
*** ***

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know that you've been charged for HBO subscription.Since this is
a unique situation, I'm collaborating with our concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: as I explained to Amazon/our son never used our login for his own personal purchases Thank youSincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with this order #***As informed earlier, this item was ordered from itembazaar, a seller on our website and we're unable to replace items sold by them that are Fulfilled by Amazon.Please return the item for a full refund by using the following return label link:***If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderAfter you're signed in, try clicking it again or copying and pasting it into your browser's address window.If you still want the item please place a new order for it (which is shipped by Amazon.com) with One day shipping and write back to us with the order number, so that we will refund the shipping cost.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I see that
our account specialists on this issue they have fixed your account and its is now safe, they have also sent you an email with further steps to be taken from your sideThe order which was placed was blocked and should be taken careUnfortunately since these orders were placed when there was unauthorized activity, we are unable to refund or put it back to your account.We encourage every victim of credit card fraud to report the incident to their local law enforcement officeAmazon.com cooperates with all such investigationsWhen presented with a proper subpoena, which we require to protect our customers' privacy, we immediately provide all information requested.I suggest you to notify the credit card company that you want to dispute the chargeThey'll provide the correct steps to recover funds.While I know this is disconcerting, I assure that complete credit card number does not appear anywhere in our system, so it would be impossible for someone at Amazon to take advantage in this way.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the troubles you had with your accountI've checked with our Account Specialists team and can
confirm that your account has been reinstatedYou should be able to sign in without any further problemsPlease know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration.About your canceled orders which were placed for Amazon coins, please know that in the process of security measures of your account, your orders were canceledI confirm we haven't charged the orders.Unfortunately, we are unable to reinstate the canceled orders, please feel free to place a new order.Please know the measures we took to secure your account was to protect you, and I regret it only resulted in frustration.While I realize this doesn't undo the frustration you've experienced, I've added a $promotional credit to your account as a gesture of our apologyThis credit requires no activation code and will automatically apply at checkout to your next eligible purchase shipped and sold by Amazon.com.The promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. When you place your next qualifying order, you'll see the promotional funds listed on the Order Summary page, just before you submit your orderIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand that unauthorized party accessed your account and placed order using Gift card balance.In order to help you in this, I've reached out to our Account specialist team and they have refunded the gift card balance to your account.I can also confirm that an email confirmation was also been sent from our Account specialist team from us on September 27, 2016.Rest assured that these GC funds will be returned to your gift card balance in 1-business daysThese funds will be available for your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have tried several times to contact Phone Case as the attached emails will show. The confirmation of these emails to Phone Case came from Amazon therefore; Amazon was aware of the problem I was having with Phone Case. Amazon, as a reputable company, to me is responsible for the companies they allow to do business on their site. They must have some sort of check and balance system to protect their customers that trust their sight. A companies trust is everything. It is Amazon's responsibility to have honest companies on their site or refund customers their money, or send them the merchandise purchased. I am not satisfied!Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I've proved to the Revdex.com a few times with pictures and tracking that this box was sent, with all bottles, this is the worst customer service from Amazon and they need to be held accountableWhat can the Revdex.com do? NOthing?
Sincerely,
*** ***

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the disappointing experience you had shopping with us and trust me that's definitely not
what we want our customers to ever experience.I checked the previous correspondence with us and see that you have been informed that the order has already entered shipping process and at this point of time we will not be able to cancel the orderOnce the order is placed you can cancel it with in mins or before it enters the shipping process.I can see on the website that the product detail page clearly states that the item "Usually ships within to days"This indicates it will take to days for the item to enter into the shipping process and it will be delivered according to the shipping speed you select while placing the order.For your order the estimated delivery date is between : Friday, December 23, - Thursday, January 5, 2017 As explained earlier you have the two options for receiving a refund on this order, When the carrier attempts to deliver your shipment while you're at home, advise the driver you are refusing the package.If the package is delivered while you are not at home, please return it using our Online Returns Center (http://www.amazon.com/returns)The package will be returned to us, and we'll issue a full refund when we process the return.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mythili,Amazon.comhttp://www.amazon.com

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