Amazon.com

Complaint: ***
I am rejecting this response because:They claim they have nothing to do with A particular part of their own website;They have not convinced me that their technical support team has even looked into the matter;The problem has not been resolved
Sincerely,
*** ***

Thank you for your inquiry,I have investigated the seller's claim, and in order to process his request, we will need the seller to submit photographic evidence showing the brand name and UPC on the product's packagingThe seller has not provided a brand name on their listings for either of these
ASINs, which is further complicating matters as this is keeping the ASINs from being applied to their Brand RegistryIf the seller provides photographic proof outlined above, as well as changes the brand name on their SKUs to reflect their brand, we will be able to make their requested change.All listings on Amazon.com are the property of Amazon.com, and Amazon.com retains the right to make any modifications to it's catalog as deemed necessaryAny seller-requested change requires adequate proof to be actionable, and failure to provide adequate proof will lead to Amazon.com rejecting any change requestsThis policy is in place to protect customers as well as sellers
In this case, because the seller did not provide adequate information on their SKUs when creating their ASIN, our systems have merged their incomplete ASINs with more complete detail pages to provide buyers with the best experienceThe seller will need to first modify their listings including their brand name in the listing, and then provide photographic proof showing a change is necessary through a Seller Support caseOnce this is done, the requested ASIN unmerge can be completed

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and completely understand the cancellation of your order #*** is
disappointingThis is certainly not what we expect our customers to experience and it's important for us to understand how situations such as this directly impacts our customers, and we're grateful for the time you took to share these details.While an occasional error is bound to happen, we do require sellers to keep these to a minimumI will make sure this is forwarded to the appropriate people in our seller team so this can be more closely investigatedPlease be assured that we closely monitor each seller's performance and will take appropriate action if their listings become problematicWe're fully aware your experiences with our sellers reflects on us as a whole.I've checked your order details and can confirm that you've not been charged for itWhen you pay with a gift card balance, we reserve the funds to use for that specific orderHowever, we don't actually charge until the order is shippedWhen an order is canceled, any unused gift card funds go back to your balance and can then be used on another order.I see that the $has been added back to your gift card balanceYou can view your balance and usage history in Your Account here:***Although, I understand there's no way I can erase this difficult series of events, I've issued a $promotional credit to your Amazon accountI hope you'll accept this as a good will gesture from usYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use go to:***Further, I've checked and see that the item is now available to be sold and shipped by Amazon, you may go ahead and place a new order Here is the link for your reference:***, your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.We hope to see you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us at Amazon.It looks like the e-mail address you contacted us with, ***@msn.com,
isn't associated with an Amazon.com accountFor your account's protection we're only able to provide account information when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, please provide us with that e-mail address so we can investigate further.We look forward to seeing you soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about your Account security.Our customers'
privacy is our top priorityWe're always evaluating how new security technologies can be integrated into our website.Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.All transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database.Rest assured, our fundamental commitment to protecting customer information and ensuring the security of their transactions has not changed and never will.By signing into your account before contacting us, it provides an additional layer of security and will speed up the verification processTo do this please contact us by visiting https://www.amazon.com/gp/help/customer/contaand follow the prompts.It's always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us

Hello,We are writing regarding Dispute ID *** | Order ID *** Please note that, buyer is out of return window as per Amazon's policyBuyer needs to contact the seller regarding the issue within days of receipt.Since buyer didn't contact seller on time,
we cannot take action as requested by buyer. Sincerely,Vishnudeep K

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $19.99, to bring
your refund total to $You'll see the refund on your PIN-less debit card after business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because the information they provided is falseThey did not give me days to respondThey closed the vase on day I should have had all of day to respondAmazon feels that becauase they are a large company they can take avantage consumers.
Sincerely,
*** ***

While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decision Sincerely, Merchant Review TeamAmazon.com

Hello *** * ***,I wanted to send you a quick e-mail to let you know that I'm still researching the issueIt usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with a resolution for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had while returning the itemsI understand you're upset.In this case, I would
like to inform you that once the carrier has received your package which you returned to us, it can take up to two weeks for us to receive and process your return.Once we've received the return, we'll process your refund as a gift cardThe gift card will be added to the account you used to generate your returnOnce the refund is processed, we’ll send you a confirmation e-mail.More information about returning gifts can be found on our Help pages:***If you don't hear from our returns center by November 10, 2016, please let us know, so we can find out what happened with your return.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It is now day five and I have yet to receive my package that was supposed to arrive in two daysI needed the requested item for an event on SundayIt is now Tuesday and I feel I should be compensatedHence, this is not the first occurrence where my package arrived several days later than the Prime two business day standard.
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
We hope that Amazon takes steps to better protect their customers from fraudulent sellers in the future!Sincerely, *** And *** ***

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your ShoesWe'll investigate further and make sure this doesn't
happen to anyone elseIn the meantime, the item may temporarily be unavailable to purchase from Amazon.com, though it may be available from other sellers on the Amazon.com website.Issues like this can usually be resolved within seven business daysI'll follow up on your order and let you know once the issue is resolved.I see you've already returned these shoes for a full refundOnce the issue is resolved, you may place a new order for the same shoes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the problem you had with your itemI understand you concern about your review not
being posted.I've reached out to the Communities team to find out why you are having trouble posting a reviewPlease allow me the next 3-business days to research this issue with the Communities TeamI know your wait has already been frustrating, and for that I truly do apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Please let me know if you can view the attachments this time

Complaint: ***
I am rejecting this response because: I bought this product as a Christmas giftA customer should be able to exchange an item for the same item different sizeI under stand that different sizes are different pricesBut the size I needed was the same price as the ones I am tryng to return when I bought
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Understand your return policy but I also understand you just deliver products for a 3rd party seller and in this casee the 3rd party seller has stated that items were not received I have forwarded such emails to amazon If amazon refuses to refund money collected from customer after customer states services were not rendered that is illegal No different than amazon stealing the money Next step in my process is small claims court since I already filed with federal trade commission
Sincerely,*** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I understand that you'd like us to display the individual item cost for the items purchased in your
account.While this may not be the response you were hoping for, regrettably, we do not have a feature to display individual item cost you were chargedI'm sorry for any disappointmentI have however, personally provided your comments to the development teamThey've confirmed they'll use your feedback in consideration for further improvements.However, you can use Our Order History Reports feature which allows you to download a history of your physical ordersAt this time, you cannot download physical orders placed prior to or digital orders (including Kindle, Digital Music, etc.).If you'd like, you can create Order History Reports for your physical orders using the link below:***The report is in a "csv" format, which is compatible with Microsoft ExcelDepending on the date range you select and the number of orders, the time it takes to generate an order history report can range from seconds to minutesVery large reports may take up to hours to create.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com