Amazon.com

Complaint: ***
I am rejecting this response because: It's not about the money it's the fact that I was charged three separate times for an item that they have never had in stock they are selling me a product that they do not have and if they're doing it to me they have to be doing it to Others
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your order experience from seller, '***' has been a disappointmentEven though your
purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I hope you'll find the following information regarding Marketplace Sellers helpfulIn order to offer a wider variety of merchandise, we have many Marketplace Sellers on Amazon.comThe Marketplace Sellers name will be listed on the detail page when shopping on AmazonMarketplace orders work a little bit differently than those made directly from Amazon.comThese transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is handled by the seller.You can recognize whether or not the seller is Amazon.com in many ways: --The item's detail page will say "Ships from and sold by (merchant name)."--The seller's name will be displayed during checkout.--If several different sellers are offering the same item, the "More Buying Choices" box of the item's detail page will list each seller.That being said, I've checked seller's response and see, they have sent you a replacement book with the tracking #*** via USPSI've checked the tracking details on USPS website, which showing as delivered on September 16, 2016, 11:amI hope you're able to locate the package.As replacement was sent by seller, they didn't issue refundI hope that the seller quickly resolved this problem for you, and that you'll feel comfortable returning to our site in the futurePlease be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,We were not able to locate a transaction in the amount of $related to this seller's accountThe most recent payment activity related to the seller account was a deposit in the amount of $made in December Upon researching, we found the seller account has been
terminated per their request on March If they have any additional questions, they may contact our Customer Service team at 1-866-216-Thank you

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find
that this resolution is satisfactory to me
I love Amazon.comThe site has been a big part of my life and enjoy the experienceThe business needs to make sure these things do not happen again to good customersThank you for helping out!Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did receive an email from AmazonI did dispute in my reply that, I don't have an account with AmazonThis is a Fraud account under my name and address. I want this account closed under my name and address, and no other packages sent to this addressAlso, no invoice sent to my address

Hello,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your recent experience with the item "iPhone 6s Case,Qusum Tempered glass" in the order
#***.As requested, I've issued the refund of $for the order to the original payment method used to place the orderYou'll see the refund in your credit card statement in 3-business days.I'm really sorry to hear about the damage to your phoneAlthough I completely sympathize with your situation, but I'm sorry we won't be able to reimburse for the phone.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
They picked up the package 10/9:43pm

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've restored access to your accountThis account was temporarily deactivated while we conducted an investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the access to your account. I request you to please confirm the following details so that we can proceed furtherPlease send the receipt for the purchase of the Amazon Gift Card used to place the order [#] to our secured fax lineMake sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt. You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification Please expect a response from us within hours of sending your fax. I hope this information helps! We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the problem with your refund.I've requested an additional refund of $19.99, to bring
your refund total to $You'll see the refund on your PIN-less debit card after business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message. I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.We detected unusual activity associated with items previously purchased on your accountAs a result, we had deactivated your account while we conducted a deeper investigation.Based on that investigation, we have restored access to your accountAny pending orders will be processedYou can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation and look forward to seeing you again soon.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund for your rental book.To correct this issue, one of
my colleagues has processed a refund in the amount of $$was issued on *** and the remaining $was issued on ***.You'll see the refund on your PIN-less debit card after business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ you haven't received those refunds by August 17, please let me know so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Complaint: ***I am rejecting this response because: I can't believe a word they say every time I talk to someone at Amazon.com they tell me they'll take care of the problem but nothing ever happens maybe this time will be differentThank you for your help Revdex.com.Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry to hear the problem with the "SAMSUNG C27F390F 1800R Curved inch LED Free Sync Full HD
1920xVA panel HDMI D-Sub Monitor", I understand you are upset.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may causeIn this case, we're unable to offer this item for the incorrectly posted priceTherefore, we've cancelled your order for this item, and you haven't been charged.Please know,we will not be able to reinstate the cancelled order or honor the original pricePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I'm really sorry to know that you had issues using your gift card balance in your account.As this is the
first time you are ordering on Amazon.com website, the system will ask you for a credit card for security reasons.Normally, If your gift card balance isn't enough to pay for your entire order, you'll be asked to select or enter a credit card to cover the remaining balanceYou can pay with credit or debit cards from American Express, Diner's Club (U.Sbilling addresses only), Discover, JCB, MasterCard, Eurocard, Visa, or Visa Check Card.If your concerned about the security if your card is added, I would like to assure you that, all transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database.I would like to suggest you add the credit cardIt will not be charged until unless your gift card balance is not sufficientUnfortunately we do not have an option to refund the gift card which is already redeemed.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the difficulty you've had regarding the issues in posting the review against the sellerI understand that you are unable to post a review again for this sellerPlease be informed that customers will be allowed only once to post or submit a reviewI see that the review you submitted wasn't doesn't comply with our customer reviews guidelines.Comments you leave about a third-party seller should be focused on your buying experience:How satisfied were you with how your order was packaged and shipped? (for products)How was the work quality and professionalism of the provider? (for services)Did you get good customer service and prompt resolution? (if applicable)Would you buy from this third-party seller again?What could have been improved about your experience?The third-party seller rating system is to stars, with stars being the bestA third-party seller's average rating will appear alongside their name on our siteBefore you leave a critical rating, make sure that you've given the third-party seller every chance to resolve the issue first.Amazon reserves the right to remove feedback that isn't directly related to the buying experience or violates one of our guidelinesIf your comments include any of the following, your feedback is subject to removal:Promotional content: This includes anything of a promotional nature such as comments about or links to other merchants or websites.Obscene or abusive language: Please use helpful and appropriate language when participating in the Amazon Community.Personal information: You shouldn't include information that identifies other Amazon.com visitors.Product reviews: It's more appropriate to review product on the product detail page.You may visit the below link for additional information:https://www.amazon.com/gp/help/customer/display.html?nodeId=20192973...⇄ you need to report a problem with this seller, please contact our investigations team using this form: http://www.amazon.com/gp/help/reports/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: When I contacted UPS regarding this they insist that since the damage insurance was purchased through Amazon seller website , Amazon has to initiate the claim with UPS on my behalfThis is why I contacted Amazon in September to file the claim for meNow Amazon is saying I have to file with UPSI purchased the shipping and insurance through their seller web site and I insists that they are also responsible in settling my disputeThis is not good business for both UPS and AmazonI will not use UPS again for any shipping and I am going to spread the word how irresponsile both UPS and Amazon are.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to accept the partial refund and keep the items I've receivedI would suggest (although it may have already been suggested) that orders like mine (those with large items or a high parts count) be subjected to an additional quality check prior to shipment, and buyers be made aware of its completion; certain criteria could be established for items sold by and through Amazon that would require such an inspection, and would only cover a small percentage of total salesWhile this may cost the customer more, I'm sure many would like the option of a final check, especially when spending large amounts of moneyIf it wouldn't be made a requirement, maybe amazon could include it as a service, with a small fee to be paid based on percentage of the sale, for items that meet specific criteria, such as those I've suggested. Sincerely, *** ***