Amazon.com

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Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and confirmed from our trateam that the item "Samsung Galaxy Tab Pro Tablet (White)" which you have submitted for trahas a custom operating system installed on the deviceBecause of this we were unable to complete our standard testing processes including the data wipe
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Wilmani

Hello,We are writing regarding Dispute ID *** | Order ID *** Please note that, buyer is out of return window as per Amazon's policyBuyer needs to contact the seller regarding the issue within days of receipt.Since buyer didn't contact seller on time,
we cannot take action as requested by buyer. Sincerely,Vishnudeep K

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand that you are upset with he $authorization for your amex gift cardwe will process a $authorization to make sure the payment method is valid
To find this information on our help pages, please go through the below link:
https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8...⇄ /> I apologize for any inconvenience this has caused and appreciate your understanding! We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Complaint: ***
I am rejecting this response because:
I checked my account and there is only a $creditNot the $as promisedAlso, they made no effort to correct the late delivery of the Echo that ruined Mother's DayThey never indicating when ordering it was back orderedIt is their product and not sold by a 3rd partyI tried to cancel the Saturday before Mother's Day and they said it shipped which it did notIt was a lie
Sincerely,***
*** ***

Complaint: ***I am rejecting this response because:Understand your return policy but I also understand you just deliver products for a 3rd party seller and in this casee the 3rd party seller has stated that items were not received I have forwarded such emails to amazon If amazon refuses to refund money collected from customer after customer states services were not rendered that is illegal No different than amazon stealing the money Next step in my process is small claims court since I already filed with federal trade commission
Sincerely,*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the problems you've had with your recent ordering experience on
Amazon.com.From time to time, we make certain items available exclusively to Prime membersIt's an additional benefit of membershipHowever, please note that the vast majority of items on Amazon.com can be purchased without having a Prime membership and we continue to expand the selection and features available to all customers.Thank you for your feedback about items being available exclusively to Prime membersI've passed your comments on to the appropriate team.Regarding your order#*** for Elite Screens Sable Frame BSeries, 135-inch Diagonal 16:9, Fixed Frame Home Theater Projection Projector Screen, *** placed on October 27, - I see that this has not been cancelled and is due to be delivered on Tuesday, December 20, I'm collaborating with the appropriate teams involved to get this investigatedPlease allow me 1-business to get back to you with more information on this.Again, I apologize for these frustrating experiences and I regret you've had to spend time dealing with this.We value your business and look forward to serving you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Overdraft fee that you've charged due to Amazon prime
activation.Upon checking, I can confirm that we've cancelled your Amazon Prime membership and issued a full refund of $for the membership feeThe refund should be processed within the next 3-business days and will appear as a credit on your next billing statement.Regarding Overdraft Fee:I'm sorry about the overdraft fees you've been chargedIn order to process refund for Overdraft fee, I request you to please write back to us with Overdraft fee amount so that we can issue refund for the amount.I hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com. I've provided the Revdex.com with a copy of this message.I understand that you'd like us to display the individual item cost for the items purchased in your
account.While this may not be the response you were hoping for, regrettably, we do not have a feature to display individual item cost you were chargedI'm sorry for any disappointmentI have however, personally provided your comments to the development teamThey've confirmed they'll use your feedback in consideration for further improvements.However, you can use Our Order History Reports feature which allows you to download a history of your physical ordersAt this time, you cannot download physical orders placed prior to or digital orders (including Kindle, Digital Music, etc.).If you'd like, you can create Order History Reports for your physical orders using the link below:***The report is in a "csv" format, which is compatible with Microsoft ExcelDepending on the date range you select and the number of orders, the time it takes to generate an order history report can range from seconds to minutesVery large reports may take up to hours to create.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that the replacement item has the same issue.I see that you've contacted our customer service over the phone and received $promotional credit to arrange the return.Apart from this, I've issued advance full refund for the rug and an additional refund of $to make the refund total to $You'll see a credit on your billing statement within 3-business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***We hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Revdex.com:
My complaint can be cancelled. After some additional trouble shooting, I was able to correct the issue with the motherboard. No further action needs to be taken on anybody's part
Sincerely, *** ***

My wife now has access back to her account! Thanks Amazon!

Complaint: ***I am rejecting this response because: I am perfectly willing to verify the account through or for this forumWe have gone through seller support at least times over the past couple of years since Amazon's DVD policy changeFor Amazon to contend that they cannot discuss this through this venue is just a way of avoiding the issueThe fact is that Amazon gives special treatment to Goodwill Industries and all of their independent stores, when they are a federally-recognized charity, the same as we are
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Amazon.com provided absolutely no resolution regarding this complaintResolution has been provided by my credit card companies dispute resolution department No further information Regarding this complaint is requiredSincerely,*** ***

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had with your account and please accept our apologies for all the
inconvenience you had to face. I'd love to assist you in this regard, However, the e-mail address you provided us with isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you received a used product instead of a new one.This is unusual as you should expect to receive brand new items when your order is shipped and sold by Amazon.com. It's certainly not our intention to ship used products to our customers, and we'll investigate the origin of this problemI've forwarded this report to the correct team internally so we can properly investigateRest assured appropriate action will be taken.I'd also request you to report your experience to our Shipping team by leaving a feedbackThis form will enable the specific department to study the handling of your order and learn from mistakes madeVisit the link below to enter specific information about your orders delivered within the past days:http://www.amazon.com/packagingYou'll be asked to fill in ratings and answers to questionsYou'll also have the option to upload a photo of your shipment.Your input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ gone ahead and forwarded your current feedback to the appropriate team for their reviewI see we've already fully refunded the affected order, which was the correct form of action for us to take in this situationI'm very sorry for this experience, but your feedback is invaluable to us as we continue to improve how we package and deliver your items.Please let me know if you need anything else, ***We value you as a customer and hope you'll give us another chance to serve you in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.From your complaint and correspondence you had with us, I understand that you have issue with Amazon Store
Card where a bad credit report mentioned.Since the Amazon.com Store Card/Amazon Prime Store Card is issued by Synchrony Bank, their Customer Service department is in the best position to help you.Please contact Synchrony Bank's Amazon Store Card Customer Service at 1-866-634-(hours a day, days a week).If you don't have your card number, just say "I don't have it" or something similar to reach an agent.Further, regarding the bad experience you had earlier, I've forwarded necessary coaching request to our appropriate management team so that they can coach the agent accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello *** * ***,I wanted to send you a quick e-mail to let you know that I'm still researching the issueIt usually takes 1-business days for this sort of research, but in this case it's taking a little longerI'm very sorry about this delay.I'll be in touch shortly with a resolution for youThanks for your patience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: I have been charged fees that I outlined in the previous responseThe transaction had my account negative all weekendI did not sign up for any trial so that information is inaccurateHad I don't that, I wouldn't have been charged $of shipping on my last oderThey need to credit $on the same MasterCard they billed the membership toI am not interested in a credit with Amazon for a future purchaseThey need to refund $on my MasterCard.Sincerely,*** ***