Amazon.com

Hello, We received the sellers message about order ***-***-***We have resolved the claim in their favorWe will let the seller know if we require anything further.-- Date of Claim: August 1, 2016Sincerely,

Greetings from Amazon.com,The seller did list their Apple MacBook Pro for sale on the Amazon MarketplaceThe item was not sold through Amazon, and is still listed as available in their account.The emails the seller received were sent by an Amazon buyer through the Amazon buyer-seller messaging systemThe emails were designed so the seller would believe they were legitimate emails from Amazon notifying them about the order, but were not sent from Amazon ServicesHere is a full copy of the email sent on August 30:="A buyer has sent you a message regarding an item on your Amazon.com store. Please remember that you should not honor any requests to ship an item or complete a transaction outside Amazon.com.------------- Begin message -------------Dear seller,Congratulations!!!We hereby inform you that order have been completed for your item and payment have been received from the buyer by us on your behalf and additional $for the shipping cost via UPS Next Day Air .Item:Apple MacBook Pro 15.4-Inch Laptop with Retina Display 2.6ghz 4th Generation iHaswell, 16GB DDRRam, GeForce GT 750M, 1TB PCIe Flash Storage Maxed OutAll payment has been deducted from buyer account and it is here on our database ready to be transfered into your account once you get back to us with the shipping tracking number.You can now go ahead and ship the item and get back to us with the shipping tracking number for shipment verification in other to transfer your payment into your account.Here is the shipping address details below :-----------------------------------------------------Shipping address:-----------------------------------------------------Ship to: *** ***Address: *** *** **City: ClermontState/Province/Region: GAZip/Postal Code: 30527Country: USA-----------------------------------------------------Feel free to contact our Ce Department for any Question or Query.Thanks for your Co-OperationWarmest RegardsAmazon.com------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on Amazon.comLearn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?nodeId=537868).If you believe this message is suspicious, please report it to us here: http://www.amazon.com/gp/communication-manager/report.html?ft=InappropriateConte...⇄ mark this message as no response needed, click here: http://www.amazon.com/gp/communication-manager/no-response-needed.html?msg=ASFBX...⇄ email specifically instructs sellers that they " [...] should not honor any requests to ship an item or complete a transaction outside Amazon.com"In addition there are several typos and grammatical errors in the email, highlighting that it did not originate from their Amazon Seller Central account.We instruct sellers that they should only fulfill orders they are able to see in the Manage Orders section of their Seller Central account, and provide several help pages to help them identify emails not sent by Amazon services, such as:https://www.amazon.com/gp/help/customer/display.html?nodeId=15362281andhttps:...⇄ have taken action on the buyer account that the messages the seller received originated from, but because no order was placed through Amazon's system, and the seller already mailed the computer, there is no additional action Amazon is able to makeWe cannot pay the seller for the order because one was never placed through our system

Complaint: ***I am rejecting this response because: When I contacted UPS regarding this they insist that since the damage insurance was purchased through Amazon seller website , Amazon has to initiate the claim with UPS on my behalfThis is why I contacted Amazon in September to file the claim for meNow Amazon is saying I have to file with UPSI purchased the shipping and insurance through their seller web site and I insists that they are also responsible in settling my disputeThis is not good business for both UPS and AmazonI will not use UPS again for any shipping and I am going to spread the word how irresponsile both UPS and Amazon are.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
I checked my account and there is only a $creditNot the $as promisedAlso, they made no effort to correct the late delivery of the Echo that ruined Mother's DayThey never indicating when ordering it was back orderedIt is their product and not sold by a 3rd partyI tried to cancel the Saturday before Mother's Day and they said it shipped which it did notIt was a lie
Sincerely,***
*** ***

Greetings from Amazon.com,The seller has updated the credit card information on August 31, It is important to note that every credit card on file must be valid and up to dateThe seller has two exceptions for credit cards: Amazon Payments and Amazon.comEvery charge method on file must be updated in order to proceed with the disbursementIf the seller has not yet done so, our system will not process the disbursement as scheduledAny potential technical issue has been discarded by our engineers and techniciansRegarding the possibility of requesting disbursements every hours, this feature has been deprecatedAll accounts have been migrated to a new platform which does not support thisAll impacted sellers were notified about the sameThey were informed 60, and days before the completion of this transitionAlso they were informed that if they did not wish to migrate their account or accept the terms of the BSA, they must close their account on or before August 20,

Hello ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had with your account and please accept our apologies for all the
inconvenience you had to face. I'd love to assist you in this regard, However, the e-mail address you provided us with isn't associated with an accountWe only provide information and make changes when the request comes from the e-mail address associated with the account.If you know the e-mail address your account is under, write from that e-mail addressIf you're not sure what e-mail address your account is under, please contact us:https://www.amazon.com/gp/help/customer/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment in delay of Prime orders shipped through Amazon Logistics carrier.As
a prime customer you intended to receive the ordered items on time, but we haven't met that standardMost of our orders are delivered on time and without any issues, it’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.We use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your orderUnfortunately, there is no way to request a specific shipper.I've searched your account and see that the previous request to deprioritize Amazon Logistics carrier wasn't processed successfullyBecause you've had repeated issues with Amazon Logistics, I've now ensured we did deprioritize Amazon Logistics from your account only for below address:*** *** * *** ** *** ***TEMPE, AZ 85282-1582United StatesPrimary Phone: ***Because of the vast number of fulfillment centers we've, the deprioritization process would usually take 2-weeks of timeThe option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping addressIf you edit an existing one or add a new address, Amazon Logistics you've asked us to move to the bottom of the list might again be chosen for that addressI appreciate your patience in this regard.About replacement order #***:I hope you're able to locate this package and 'Phanteks 120mm, PWM, cooling fan' is working perfectlyIn case, you happen to face any issues with it, then please reply to this email so that I can do the needful.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry to hear the problem with the "SAMSUNG C27F390F 1800R Curved inch LED Free Sync Full HD
1920xVA panel HDMI D-Sub Monitor", I understand you are upset.At any given time, despite our best efforts, a small number of the millions of items on our site may be mispricedWe're very sorry for any disappointment this may causeIn this case, we're unable to offer this item for the incorrectly posted priceTherefore, we've cancelled your order for this item, and you haven't been charged.Please know,we will not be able to reinstate the cancelled order or honor the original pricePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you aren't able to log in to your Amazon.com accountI understand you are upset.***,
I've checked the details with the concerned team and please know you will be able to log in to your account now, please try logging in and if in case you aren't able to log in, please feel free to contact us directly by replying to b*** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that the replacement item has the same issue.I see that you've contacted our customer service over the phone and received $promotional credit to arrange the return.Apart from this, I've issued advance full refund for the rug and an additional refund of $to make the refund total to $You'll see a credit on your billing statement within 3-business days.Once processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***We hope to see you again soon.Best regards,Bhaskar A.Thank you.Amazon.com

Greetings from Amazon
The email address provided does not match either a seller or buyer account, seller accounts must related to an existing buyer account and is cases in winch any of them gets closed or suspended we still keep them on file
As being explained the email address does
not match any account s buyer or seller, this error accessing the page must be a typo or a different email address used at the time of the seller account creating
As we can not identify any related account, resolving
If further assistance is needed do not hesitate to contact us

Hello ***,I'm Gayathri from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding the access to your account. I request you to please confirm the following details so that we can proceed furtherPlease send the receipt for the purchase of the Amazon Gift Card used to place the order [#] to our secured fax lineMake sure this document shows your name, phone number, and email address. If you did not buy the gift card, we request you to get in touch with the original purchaser to provide the gift card receipt. You can find our fax number on the Amazon.com Help page: https://www.amazon.com/help/addressverification Please expect a response from us within hours of sending your fax. I hope this information helps! We appreciate your understanding. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,I'm Abdul Nayeem from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about your recent experience with the item "iPhone 6s Case,Qusum Tempered glass" in the order
#***.As requested, I've issued the refund of $for the order to the original payment method used to place the orderYou'll see the refund in your credit card statement in 3-business days.I'm really sorry to hear about the damage to your phoneAlthough I completely sympathize with your situation, but I'm sorry we won't be able to reimburse for the phone.Our ''Conditions of Use'' policy under DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY states 'AMAZON WILL NOT BE LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF ANY AMAZON SERVICE, OR FROM ANY INFORMATION, CONTENT, MATERIALS, PRODUCTS (INCLUDING SOFTWARE) OR OTHER SERVICES INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH ANY AMAZON SERVICE, INCLUDING, BUT NOT LIMITED TO DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES, UNLESS OTHERWISE SPECIFIED IN WRITING."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and confirmed from our trateam that the item "Samsung Galaxy Tab Pro Tablet (White)" which you have submitted for trahas a custom operating system installed on the deviceBecause of this we were unable to complete our standard testing processes including the data wipe
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Wilmani

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I still have no refund I have been met with promises I have been told I would get a refund four seperate occasions and nothing has happened I responded to the first response from
the company and they refuse to answer me

Revdex.com:
My complaint can be cancelled. After some additional trouble shooting, I was able to correct the issue with the motherboard. No further action needs to be taken on anybody's part
Sincerely, *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your orders weren't delivered to your shipping address, I understand you'd all the orders to be
shipped with tracking numbers.***, I've checked the order #*** and see that it was sold and shipped by a Marketplace sellerSellers on our website have different shipping policies than to the items sold and shipped from usIt depends up on the sellers to provide tracking numbers to the Customers, while we urge all the sellers to handle the orders like we do, there are sometimes like this case, where tracking numbers aren't provided, please know that I've forwarded your feedback to our sellers team for consideration while making further improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your comments and realize your disappointment regarding the difficulty you've had regarding the issues in posting the review against the sellerI understand that you are unable to post a review again for this sellerPlease be informed that customers will be allowed only once to post or submit a reviewI see that the review you submitted wasn't doesn't comply with our customer reviews guidelines.Comments you leave about a third-party seller should be focused on your buying experience:How satisfied were you with how your order was packaged and shipped? (for products)How was the work quality and professionalism of the provider? (for services)Did you get good customer service and prompt resolution? (if applicable)Would you buy from this third-party seller again?What could have been improved about your experience?The third-party seller rating system is to stars, with stars being the bestA third-party seller's average rating will appear alongside their name on our siteBefore you leave a critical rating, make sure that you've given the third-party seller every chance to resolve the issue first.Amazon reserves the right to remove feedback that isn't directly related to the buying experience or violates one of our guidelinesIf your comments include any of the following, your feedback is subject to removal:Promotional content: This includes anything of a promotional nature such as comments about or links to other merchants or websites.Obscene or abusive language: Please use helpful and appropriate language when participating in the Amazon Community.Personal information: You shouldn't include information that identifies other Amazon.com visitors.Product reviews: It's more appropriate to review product on the product detail page.You may visit the below link for additional information:https://www.amazon.com/gp/help/customer/display.html?nodeId=20192973...⇄ you need to report a problem with this seller, please contact our investigations team using this form: http://www.amazon.com/gp/help/reports/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com