Amazon.com

Complaint: ***I am rejecting this response because: I posted the 2nd package with label provided by Amazon and it says it was delivered to AmazonI called UPS and tried to raise a complaint for missing packageThey said only Amazon could do that as the return label is generated by themWhat should I do now? I posted the package right from my sidePlease find the attachments as proofI expect Amazon to work with UPS and see what happen to the package as they are not giving me any details
Sincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you have with the Amazon.com order deliveries in weekends.You can change your
weekend delivery preference by going to Your Account (www.amazon.com/your-account) and clicking "Manage Address Book." Find the address you want to adjust and click "Edit." Then select your weekend delivery preference from the "Weekend Delivery" drop-down.If you've already placed an order to the address, doing this may prevent a Sunday delivery depending on where the package is in the shipping process.Further, I see that the order #*** which you have mentioned, was expected to deliver on Sunday, January 8, and was delayed by USPS and finished the delivery on MondayWe request you to select the delivery preference to weekend to get weekend deliveriesIf you still have the issues after this change, please feel free to contact us directly by replying to [email protected] look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On April 22, I had faxed a photo of the receipt and physical card of my account gift card, as requested by Amazon.As a loyal Amazon customer, I thank Amazon for the good shopping environment it created and will cooperate with Amazon’s investigation to resolve this issue.Now send a copy of the contents of the faxIf you need it, feel free to contact me by emailThank you Sincerely, ***

Complaint: ***
I am rejecting this response because: I bought this product as a Christmas giftA customer should be able to exchange an item for the same item different sizeI under stand that different sizes are different pricesBut the size I needed was the same price as the ones I am tryng to return when I bought
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I only received one refundThe other refund was sent to a old card that I no longer have, that bank account is currently closedHow many times do I have to explain this? The rep wasn’t clear, didn’t explain nothing at allI was under the impression that the full refund would be on my current card where the most recent refund wentThe phone representative should’ve informed me before she processed itAmazon should send me a check for my refund, that wasn’t my fault.
Sincerely,
*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you are disappointed with our price match policyWe work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.While we appreciate your shopping on amazon.com, it was disappointing to hear that you are not satisfied with our price match policyHowever, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.We really value your input and feedback and are always happy to hear our customers' thoughts on how we can improve the services we offerTo ensure your idea is reviewed, I've shared your suggestion with our business team for their consideration when planning future improvements.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decision Sincerely, Merchant Review TeamAmazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to learn about the problem you had with your itemI understand you concern about your review not
being posted.I've reached out to the Communities team to find out why you are having trouble posting a reviewPlease allow me the next 3-business days to research this issue with the Communities TeamI know your wait has already been frustrating, and for that I truly do apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I still have no refund I have been met with promises I have been told I would get a refund four seperate occasions and nothing has happened I responded to the first response from
the company and they refuse to answer me

Hello ***,I'm Vijay Kumar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had with your ShoesWe'll investigate further and make sure this doesn't
happen to anyone elseIn the meantime, the item may temporarily be unavailable to purchase from Amazon.com, though it may be available from other sellers on the Amazon.com website.Issues like this can usually be resolved within seven business daysI'll follow up on your order and let you know once the issue is resolved.I see you've already returned these shoes for a full refundOnce the issue is resolved, you may place a new order for the same shoes.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As mentioned earlier, we occasionally offer promotional certificates to potential customers or to select existing customers, to encourage them to shop at Amazon.com.The promotion to receive a $gift card for downloading the app was offered by invitation only to a limited group of customersIn this case, if you've received the invitation e-mail for this promotion, please forward the e-mail to us, so that we can assist you further.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Sandhya R*** **Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,The seller did list their Apple MacBook Pro for sale on the Amazon MarketplaceThe item was not sold through Amazon, and is still listed as available in their account.The emails the seller received were sent by an Amazon buyer through the Amazon buyer-seller messaging systemThe emails were designed so the seller would believe they were legitimate emails from Amazon notifying them about the order, but were not sent from Amazon ServicesHere is a full copy of the email sent on August 30:="A buyer has sent you a message regarding an item on your Amazon.com store. Please remember that you should not honor any requests to ship an item or complete a transaction outside Amazon.com.------------- Begin message -------------Dear seller,Congratulations!!!We hereby inform you that order have been completed for your item and payment have been received from the buyer by us on your behalf and additional $for the shipping cost via UPS Next Day Air .Item:Apple MacBook Pro 15.4-Inch Laptop with Retina Display 2.6ghz 4th Generation iHaswell, 16GB DDRRam, GeForce GT 750M, 1TB PCIe Flash Storage Maxed OutAll payment has been deducted from buyer account and it is here on our database ready to be transfered into your account once you get back to us with the shipping tracking number.You can now go ahead and ship the item and get back to us with the shipping tracking number for shipment verification in other to transfer your payment into your account.Here is the shipping address details below :-----------------------------------------------------Shipping address:-----------------------------------------------------Ship to: *** ***Address: *** *** **City: ClermontState/Province/Region: GAZip/Postal Code: 30527Country: USA-----------------------------------------------------Feel free to contact our Ce Department for any Question or Query.Thanks for your Co-OperationWarmest RegardsAmazon.com------------- End message -------------For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above. Amazon.com uses filtering technology to protect buyers and sellers from possible fraud. Messages that fail this filtering will not be transmitted.We want you to buy with confidence anytime you purchase products on Amazon.comLearn more about Safe Online Shopping (http://www.amazon.com/gp/help/customer/display.html?nodeId=551434) and our safe buying guarantee (http://www.amazon.com/gp/help/customer/display.html?nodeId=537868).If you believe this message is suspicious, please report it to us here: http://www.amazon.com/gp/communication-manager/report.html?ft=InappropriateConte...⇄ mark this message as no response needed, click here: http://www.amazon.com/gp/communication-manager/no-response-needed.html?msg=ASFBX...⇄ email specifically instructs sellers that they " [...] should not honor any requests to ship an item or complete a transaction outside Amazon.com"In addition there are several typos and grammatical errors in the email, highlighting that it did not originate from their Amazon Seller Central account.We instruct sellers that they should only fulfill orders they are able to see in the Manage Orders section of their Seller Central account, and provide several help pages to help them identify emails not sent by Amazon services, such as:https://www.amazon.com/gp/help/customer/display.html?nodeId=15362281andhttps:...⇄ have taken action on the buyer account that the messages the seller received originated from, but because no order was placed through Amazon's system, and the seller already mailed the computer, there is no additional action Amazon is able to makeWe cannot pay the seller for the order because one was never placed through our system

Complaint: ***
I am rejecting this response because: it's unacceptable
Sincerely,
*** ***

Hello ***,Thank you so much for writing back to us with this information.I'm glad that every thing got sorted out and *** was able to make his purchase.We want to provide service on a level customers will remember, and it's great to know we've succeededI'll be sure to forward your message to all our departments.Also, I've forwarded your feedback to the right people in our organization so that our business team can plan on possible improvementsIt is our privilege to have you as our valued customer & would like to thank you for your continued support.We appreciate your business with us and look forward to a very warm and fruitful association with you

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you aren't able to log in to your Amazon.com accountI understand you are upset.***,
I've checked the details with the concerned team and please know you will be able to log in to your account now, please try logging in and if in case you aren't able to log in, please feel free to contact us directly by replying to b*** if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I see
that our Account specialist team taken below actions to protect your information, we have:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Restored the gift card balance used during compromised activity.It may take 2-days for the gift card balance to be restored to your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized linkClick the link from the email and follow the directions providedYour new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at:Customers within U.Sand Canada: ***International customers: ***After signing into your account, you can view your gift card balanceGo to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.You will also need to:-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello, We received the sellers message about order ***-***-***We have resolved the claim in their favorWe will let the seller know if we require anything further.-- Date of Claim: August 1, 2016Sincerely,

Greetings from Amazon.com,The seller has updated the credit card information on August 31, It is important to note that every credit card on file must be valid and up to dateThe seller has two exceptions for credit cards: Amazon Payments and Amazon.comEvery charge method on file must be updated in order to proceed with the disbursementIf the seller has not yet done so, our system will not process the disbursement as scheduledAny potential technical issue has been discarded by our engineers and techniciansRegarding the possibility of requesting disbursements every hours, this feature has been deprecatedAll accounts have been migrated to a new platform which does not support thisAll impacted sellers were notified about the sameThey were informed 60, and days before the completion of this transitionAlso they were informed that if they did not wish to migrate their account or accept the terms of the BSA, they must close their account on or before August 20,

Complaint: ***I am rejecting this response because:
As you can clearly see in the advertisement (attached) you have the item listed for a sale price of Since you don't want to respond to any further emails and your way of making the problem go away is to simply shut out your customer; I have formally filed an FTC complaint # ***I will continue to follow through with this until we come up with some sort of resolutionSimply adjusting of the original units I purchased down to the rate is simply not going to cut itAccording to the current consumer laws you have to honor your advertised priceI understand your company doesn't want to take a loss on the merchandise but you should also have a better vetting process to ensure these advertisements don't make it on the daily dealsAlso the advertisement was still up days after my initial phone call even after I was told by your department manager that it would be pulled downMy expectations are that you do as you say and you honor you advertised prices! I've read of you treating other customers this way but had never experienced it first hand until nowYour bait and switch tactics wont work with me and I will continue to fight for you to make this right! In hindsight I've been a nice, polite, and a very good paying customer for a very long timeI would hope that brings some value to the tableAlthough I do like Amazon's platform there are many other websites that would welcome my money!
Sincerely,*** ***

I am still waiting on this company to reactivate my account No one is responding How do I get a resolution!!!???