Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear problem you've had with incorrect items that you've received for " Lakewood Organic PURE
Beet Juice".I've checked details and found that you've reached out to our Executive Customer Relation representative and they confirmed that the Cold Pressed labeled juice and Fresh Pressed labeled juice are the same product, they just changed the label.I hope this information helps.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the refund for your rental book.To correct this issue, one of
my colleagues has processed a refund in the amount of $$was issued on *** and the remaining $was issued on ***.You'll see the refund on your PIN-less debit card after business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***https://www.amaz...⇄ you haven't received those refunds by August 17, please let me know so that I can assist you further.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

HelloI am writing back to inform you that my complaint has been resolved

Hello ***,Thank you so much for writing back to us with this information.I'm glad that every thing got sorted out and *** was able to make his purchase.We want to provide service on a level customers will remember, and it's great to know we've succeededI'll be sure to forward your message to all our departments.Also, I've forwarded your feedback to the right people in our organization so that our business team can plan on possible improvementsIt is our privilege to have you as our valued customer & would like to thank you for your continued support.We appreciate your business with us and look forward to a very warm and fruitful association with you

Complaint: ***
I am rejecting this response because: it's unacceptable
Sincerely,
*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the inconvenience caused by the issues you've had with your recent ordersI completely
understand your disappointment when an order you've placed gets cancelled.I see that the orders were placed with third party sellers on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business plan.The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.I've forwarded the details you sent us to our Investigations team about the sellerEach report they receive is investigated and the appropriate action is takenIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Unfortunately, we are unable price match seller orders.As a goodwill gesture for your poor experience, I’ve applied a $promotional certificate to your Amazon.com accountThe certificate will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our GuaranteeIt's the means by which we at Amazon.com help ensure that your Marketplace purchases are taken care of in case an order goes awryIn cases where it's too late to file a claim, we encourage buyers to seek recompense by contacting their local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.We regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because I have now contacted my bank and they can see the DOUBLE CHARGES! Both the bank and myself are very concerned that this simple, yet annoying, "DOUBLE CHARGES" aren't visible in Amazons system, it has a fraud feel to itIt's simple math, credits and debits and yet they've done it multiple times and "can't see it" That is why I am contacting Idaho Consumer Protection agency and filing a formal complaint on fraud This large of company and yet they can't trace their wrong doings. Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Amazon.com provided absolutely no resolution regarding this complaintResolution has been provided by my credit card companies dispute resolution department No further information Regarding this complaint is requiredSincerely,*** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you have with the Amazon.com order deliveries in weekends.You can change your
weekend delivery preference by going to Your Account (www.amazon.com/your-account) and clicking "Manage Address Book." Find the address you want to adjust and click "Edit." Then select your weekend delivery preference from the "Weekend Delivery" drop-down.If you've already placed an order to the address, doing this may prevent a Sunday delivery depending on where the package is in the shipping process.Further, I see that the order #*** which you have mentioned, was expected to deliver on Sunday, January 8, and was delayed by USPS and finished the delivery on MondayWe request you to select the delivery preference to weekend to get weekend deliveriesIf you still have the issues after this change, please feel free to contact us directly by replying to [email protected] look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the unauthorized activity on your accountI understand you are disappointed.I see
that our Account specialist team taken below actions to protect your information, we have:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Restored the gift card balance used during compromised activity.It may take 2-days for the gift card balance to be restored to your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized linkClick the link from the email and follow the directions providedYour new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at:Customers within U.Sand Canada: ***International customers: ***After signing into your account, you can view your gift card balanceGo to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.You will also need to:-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the problems you've had with your recent ordering experience on
Amazon.com.From time to time, we make certain items available exclusively to Prime membersIt's an additional benefit of membershipHowever, please note that the vast majority of items on Amazon.com can be purchased without having a Prime membership and we continue to expand the selection and features available to all customers.Thank you for your feedback about items being available exclusively to Prime membersI've passed your comments on to the appropriate team.Regarding your order#*** for Elite Screens Sable Frame BSeries, 135-inch Diagonal 16:9, Fixed Frame Home Theater Projection Projector Screen, *** placed on October 27, - I see that this has not been cancelled and is due to be delivered on Tuesday, December 20, I'm collaborating with the appropriate teams involved to get this investigatedPlease allow me 1-business to get back to you with more information on this.Again, I apologize for these frustrating experiences and I regret you've had to spend time dealing with this.We value your business and look forward to serving you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Sandhya R*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.I've checked your account and see that we've restored access to your accountThis account was temporarily deactivated while we conducted an investigation.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya R***Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI DO want it noted that I DID NOT ever sell counterfeit items, and Amazon had zero grounds for claiming this and shutting me downHowever, my account is now unsuspended and I am back in business, so I am satisfiedI did not appreciate how I was treated as a seller, and I still do not think the past thirty days were fair at all.Sincerely, *** ***

I am still waiting on this company to reactivate my account No one is responding How do I get a resolution!!!???

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had when you called and have passed your feedback along to
management.I understand your concern regarding shipping of your item " Leaper Casual Flora Canvas Laptop Backpack/School Bag/Travel Daypack (Large, Light Blue)" from order#***I've checked the availability for " Leaper Casual Flora Canvas Laptop Backpack/School Bag/Travel Daypack (Large, Light Blue) " , and can confirm that it's now back-orderedI'm sorry about this delay--we certainly didn't expect this would happenUnexpected changes in supply occasionally increase the time it takes to prepare and ship orders.I want to make sure your order gets to you faster once we have stockTo help make up for the delay, I've upgraded the shipping method to Priority at no additional cost.Although the shipping method is faster, it'll still take some time to get the itemAs soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.If you'd rather cancel your item, I understandTo do so, visit the link below and click the "Need to cancel an item?" button:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have been charged fees that I outlined in the previous responseThe transaction had my account negative all weekendI did not sign up for any trial so that information is inaccurateHad I don't that, I wouldn't have been charged $of shipping on my last oderThey need to credit $on the same MasterCard they billed the membership toI am not interested in a credit with Amazon for a future purchaseThey need to refund $on my MasterCard.Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you received a used product instead of a new one.This is unusual as you should expect to receive brand new items when your order is shipped and sold by Amazon.com. It's certainly not our intention to ship used products to our customers, and we'll investigate the origin of this problemI've forwarded this report to the correct team internally so we can properly investigateRest assured appropriate action will be taken.I'd also request you to report your experience to our Shipping team by leaving a feedbackThis form will enable the specific department to study the handling of your order and learn from mistakes madeVisit the link below to enter specific information about your orders delivered within the past days:http://www.amazon.com/packagingYou'll be asked to fill in ratings and answers to questionsYou'll also have the option to upload a photo of your shipment.Your input will help us improve product and Amazon packagingVisit our Help pages for more information:http://www.amazon.com/gp/help/customer/display.html/?nodeId=20089632...⇄ gone ahead and forwarded your current feedback to the appropriate team for their reviewI see we've already fully refunded the affected order, which was the correct form of action for us to take in this situationI'm very sorry for this experience, but your feedback is invaluable to us as we continue to improve how we package and deliver your items.Please let me know if you need anything else, ***We value you as a customer and hope you'll give us another chance to serve you in the future.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
As you can clearly see in the advertisement (attached) you have the item listed for a sale price of Since you don't want to respond to any further emails and your way of making the problem go away is to simply shut out your customer; I have formally filed an FTC complaint # ***I will continue to follow through with this until we come up with some sort of resolutionSimply adjusting of the original units I purchased down to the rate is simply not going to cut itAccording to the current consumer laws you have to honor your advertised priceI understand your company doesn't want to take a loss on the merchandise but you should also have a better vetting process to ensure these advertisements don't make it on the daily dealsAlso the advertisement was still up days after my initial phone call even after I was told by your department manager that it would be pulled downMy expectations are that you do as you say and you honor you advertised prices! I've read of you treating other customers this way but had never experienced it first hand until nowYour bait and switch tactics wont work with me and I will continue to fight for you to make this right! In hindsight I've been a nice, polite, and a very good paying customer for a very long timeI would hope that brings some value to the tableAlthough I do like Amazon's platform there are many other websites that would welcome my money!
Sincerely,*** ***

Complaint: ***I am rejecting this response because: I posted the 2nd package with label provided by Amazon and it says it was delivered to AmazonI called UPS and tried to raise a complaint for missing packageThey said only Amazon could do that as the return label is generated by themWhat should I do now? I posted the package right from my sidePlease find the attachments as proofI expect Amazon to work with UPS and see what happen to the package as they are not giving me any details
Sincerely,*** ***

My wife now has access back to her account! Thanks Amazon!