Amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the price drop on the "LEGO CITY Van & Caravan
"We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact Revdex.com.In these cases we'll either replace the order
at free of cost or refund will be issued for the complete orderUnfortunately, the item you order is out of stock.As we are unable to replace the order, we've requested a refund for $to cover the full amount of this shipment, including any shipping costsYou'll see this refund to your MasterCard in the next 3-business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Apart from the full refund, we've also extended the prime membership for one month at free of costIf the order does show up please keep it with our compliments.We look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings from Amazon.com,The buyer's feedback for order #*** does not meet our criteria for removal and can not be removed by Amazon.Amazon will remove feedback for these reasons:* The feedback includes obscene language.* The feedback includes seller-specific personally identifiable
information.* The entire feedback comment is a product review.* The entire feedback comment is about fulfillment or customer service for an order fulfilled by Amazon.This seller will need to work with the buyer and ask them to remove their feedbackThe buyer could then remove the feedback if they feel it is appropriate.Regards,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As mentioned earlier, we occasionally offer promotional certificates to potential customers or to select existing customers, to encourage them to shop at Amazon.com.The promotion to receive a $gift card for downloading the app was offered by invitation only to a limited group of customersIn this case, if you've received the invitation e-mail for this promotion, please forward the e-mail to us, so that we can assist you further.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Sandhya R*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your frustration that this matter has causedPlease understand that we've issued the refund as per the confirmation from our internal team.However, I've checked and see that you've contacted us on November 30, and as an one time exception they've issued the refund to the Amazon Gift CardApart from this, we cannot take any other action on this issue.As there is no action needed to be taken, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,It appears that the Seller's account was compromised and they were aware of thisWhen this happens, We put Seller's account on hold, we review all the information before allowing Seller to access their account againDurign this time, buyers can place orders, Amazon does
not cancel any orders placed when an account is in this status.We have a Buyer/Seller communication that allows buyers and Sellers to communicate by email using the Amazon SystemBuyers use this communication system when they have questions about their orders.Because Amazon's role is to provide a service for sellers and buyers to negotiate and complete transactions, we do not contact buyers on behalf of sellersWe encourage transaction partners to resolve any difficulties directly. Thank you

Complaint: ***I am rejecting this response because: I can't believe a word they say every time I talk to someone at Amazon.com they tell me they'll take care of the problem but nothing ever happens maybe this time will be differentThank you for your help Revdex.com.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***
They picked up the package 10/9:43pm

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.From your complaint and correspondence you had with us, I understand that you have issue with Amazon Store
Card where a bad credit report mentioned.Since the Amazon.com Store Card/Amazon Prime Store Card is issued by Synchrony Bank, their Customer Service department is in the best position to help you.Please contact Synchrony Bank's Amazon Store Card Customer Service at 1-866-634-(hours a day, days a week).If you don't have your card number, just say "I don't have it" or something similar to reach an agent.Further, regarding the bad experience you had earlier, I've forwarded necessary coaching request to our appropriate management team so that they can coach the agent accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding Overdraft fee that you've charged due to Amazon prime
activation.Upon checking, I can confirm that we've cancelled your Amazon Prime membership and issued a full refund of $for the membership feeThe refund should be processed within the next 3-business days and will appear as a credit on your next billing statement.Regarding Overdraft Fee:I'm sorry about the overdraft fees you've been chargedIn order to process refund for Overdraft fee, I request you to please write back to us with Overdraft fee amount so that we can issue refund for the amount.I hope this solution helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:They haven’t resolved my complaintIt is just another look into itI am still locked out of my regular Amazon Account, Amazon Prime, and Amazon Free TimeThese are services I’ve paid for and haven’t been able to use for close to two weeksHow much longer can it take to look into it or have a real person speak to me
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I'm really sorry to know that you had issues using your gift card balance in your account.As this is the
first time you are ordering on Amazon.com website, the system will ask you for a credit card for security reasons.Normally, If your gift card balance isn't enough to pay for your entire order, you'll be asked to select or enter a credit card to cover the remaining balanceYou can pay with credit or debit cards from American Express, Diner's Club (U.Sbilling addresses only), Discover, JCB, MasterCard, Eurocard, Visa, or Visa Check Card.If your concerned about the security if your card is added, I would like to assure you that, all transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database.I would like to suggest you add the credit cardIt will not be charged until unless your gift card balance is not sufficientUnfortunately we do not have an option to refund the gift card which is already redeemed.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I understand that you are upset with he $authorization for your amex gift cardwe will process a $authorization to make sure the payment method is valid
To find this information on our help pages, please go through the below link:
https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-2?ie=UTF8...⇄ /> I apologize for any inconvenience this has caused and appreciate your understanding! We look forward seeing you again soon
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
On April 22, I had faxed a photo of the receipt and physical card of my account gift card, as requested by Amazon.As a loyal Amazon customer, I thank Amazon for the good shopping environment it created and will cooperate with Amazon’s investigation to resolve this issue.Now send a copy of the contents of the faxIf you need it, feel free to contact me by emailThank you Sincerely, ***

Complaint: ***
I am rejecting this response because: I received a response from Mohammed w/Amazon that did absolutely NOTHING to address the issues as his reply, "Once we receive the item, we'll issue a full refund to your original payment method" once again didn't resolve anything - he confirmed that I'll get a refund for returning an open/used item sent to me when I purchased BRAND NEW! Clearly Amazon doesn't understand customer service any longer, as it normally the case when a company becomes too large and the only goal is profits over everything else; I'm wondering if what they did may actually be against the law, the more I research this (truth in advertising):"State and federal laws are in place to protect consumers from or misleading advertisingThese laws make deceptive claims illegalNo business may make false, misleading, or deceptive claims about a product regarding its:1) Price2) Quality ** (advertising an item as brand new but instead sending an open, possibly used, one in its place could fall under this)3) Purposeadvertising is any published claim that is deceptive or untruthfulMisleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or usingThe and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer."My original request for an acceptable resolution through the Revdex.com still stands, in lieu of any other legal action but I've yet to receive a BRAND NEW, UNOPENED ITEM as advertised, to this date, and their responses have not expressed that is what they're willing to do! It's really simple: I want a brand new, unopened item and a FULL REFUND of the entire purchase price of the order, not just the itemI'm STILL wasting my valuable time on this, and I'm starting to become very frustratedIf this is not resolved within the next hours, I may be left with no other options but to close this complaint with the BB and contact an attorney instead.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did receive an email from AmazonI did dispute in my reply that, I don't have an account with AmazonThis is a Fraud account under my name and address. I want this account closed under my name and address, and no other packages sent to this addressAlso, no invoice sent to my address

Hello,I'm Diana Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my sincere apologies for the inconvenience caused.I've verified the details and can confirm that we have reinstated your accountYou should now be able to sign into your account as normalPlease disregard the email you've received earlier.While I realize that we cannot make up for your lost time, I've applied $promotional credit directly to your account for use on your next Amazon.com orderWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary page.Again, I’m sorry for any disappointment this experience may have caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana EAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I am perfectly willing to verify the account through or for this forumWe have gone through seller support at least times over the past couple of years since Amazon's DVD policy changeFor Amazon to contend that they cannot discuss this through this venue is just a way of avoiding the issueThe fact is that Amazon gives special treatment to Goodwill Industries and all of their independent stores, when they are a federally-recognized charity, the same as we are
Sincerely,*** ***