Amazon.com

Complaint: ***
I am rejecting this response because: I received a response from Mohammed w/Amazon that did absolutely NOTHING to address the issues as his reply, "Once we receive the item, we'll issue a full refund to your original payment method" once again didn't resolve anything - he confirmed that I'll get a refund for returning an open/used item sent to me when I purchased BRAND NEW! Clearly Amazon doesn't understand customer service any longer, as it normally the case when a company becomes too large and the only goal is profits over everything else; I'm wondering if what they did may actually be against the law, the more I research this (truth in advertising):"State and federal laws are in place to protect consumers from or misleading advertisingThese laws make deceptive claims illegalNo business may make false, misleading, or deceptive claims about a product regarding its:1) Price2) Quality ** (advertising an item as brand new but instead sending an open, possibly used, one in its place could fall under this)3) Purposeadvertising is any published claim that is deceptive or untruthfulMisleading advertising is any published claim that gives a consumer an incorrect understanding of the product they are interested in purchasing or usingThe and misleading advertising by companies of any product may result in the consumer suffering a financial loss, or another form of damage to the consumer."My original request for an acceptable resolution through the Revdex.com still stands, in lieu of any other legal action but I've yet to receive a BRAND NEW, UNOPENED ITEM as advertised, to this date, and their responses have not expressed that is what they're willing to do! It's really simple: I want a brand new, unopened item and a FULL REFUND of the entire purchase price of the order, not just the itemI'm STILL wasting my valuable time on this, and I'm starting to become very frustratedIf this is not resolved within the next hours, I may be left with no other options but to close this complaint with the BB and contact an attorney instead.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:even now they won't concede that these items were and are eligible for this promotionThey literally haven't addressed a single one of my concernsHeck, they haven't even read what I've had to say!
Sincerely,
*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you're concerned about your Account security.Our customers'
privacy is our top priorityWe're always evaluating how new security technologies can be integrated into our website.Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure.All transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database.Rest assured, our fundamental commitment to protecting customer information and ensuring the security of their transactions has not changed and never will.By signing into your account before contacting us, it provides an additional layer of security and will speed up the verification processTo do this please contact us by visiting https://www.amazon.com/gp/help/customer/contaand follow the prompts.It's always important for us to hear how customers react to all aspects of shopping at Amazon.comStrong customer feedback like yours helps us continue to improve the selection and service we provide, and we appreciate the time you took to contact us

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry that your orders weren't delivered to your shipping address, I understand you'd all the orders to be
shipped with tracking numbers.***, I've checked the order #*** and see that it was sold and shipped by a Marketplace sellerSellers on our website have different shipping policies than to the items sold and shipped from usIt depends up on the sellers to provide tracking numbers to the Customers, while we urge all the sellers to handle the orders like we do, there are sometimes like this case, where tracking numbers aren't provided, please know that I've forwarded your feedback to our sellers team for consideration while making further improvements.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI DO want it noted that I DID NOT ever sell counterfeit items, and Amazon had zero grounds for claiming this and shutting me downHowever, my account is now unsuspended and I am back in business, so I am satisfiedI did not appreciate how I was treated as a seller, and I still do not think the past thirty days were fair at all.Sincerely, *** ***

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry your package never arrived and you had to contact Revdex.com.In these cases we'll either replace the order
at free of cost or refund will be issued for the complete orderUnfortunately, the item you order is out of stock.As we are unable to replace the order, we've requested a refund for $to cover the full amount of this shipment, including any shipping costsYou'll see this refund to your MasterCard in the next 3-business days.You can view the status of your refund in Your Account here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Apart from the full refund, we've also extended the prime membership for one month at free of costIf the order does show up please keep it with our compliments.We look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It is now day five and I have yet to receive my package that was supposed to arrive in two daysI needed the requested item for an event on SundayIt is now Tuesday and I feel I should be compensatedHence, this is not the first occurrence where my package arrived several days later than the Prime two business day standard.
Sincerely,
*** ***

Greetings from Amazon.com,It appears that the Seller's account was compromised and they were aware of thisWhen this happens, We put Seller's account on hold, we review all the information before allowing Seller to access their account againDurign this time, buyers can place orders, Amazon does
not cancel any orders placed when an account is in this status.We have a Buyer/Seller communication that allows buyers and Sellers to communicate by email using the Amazon SystemBuyers use this communication system when they have questions about their orders.Because Amazon's role is to provide a service for sellers and buyers to negotiate and complete transactions, we do not contact buyers on behalf of sellersWe encourage transaction partners to resolve any difficulties directly. Thank you

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had while returning the itemsI understand you're upset.In this case, I would
like to inform you that once the carrier has received your package which you returned to us, it can take up to two weeks for us to receive and process your return.Once we've received the return, we'll process your refund as a gift cardThe gift card will be added to the account you used to generate your returnOnce the refund is processed, we’ll send you a confirmation e-mail.More information about returning gifts can be found on our Help pages:***If you don't hear from our returns center by November 10, 2016, please let us know, so we can find out what happened with your return.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because the information they provided is falseThey did not give me days to respondThey closed the vase on day I should have had all of day to respondAmazon feels that becauase they are a large company they can take avantage consumers.
Sincerely,
*** ***

Hello,I'm Diana Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Please accept my sincere apologies for the inconvenience caused.I've verified the details and can confirm that we have reinstated your accountYou should now be able to sign into your account as normalPlease disregard the email you've received earlier.While I realize that we cannot make up for your lost time, I've applied $promotional credit directly to your account for use on your next Amazon.com orderWhen you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary page.Again, I’m sorry for any disappointment this experience may have caused.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana EAmazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment in delay of Prime orders shipped through Amazon Logistics carrier.As
a prime customer you intended to receive the ordered items on time, but we haven't met that standardMost of our orders are delivered on time and without any issues, it’s unusual that our carriers aren’t able to meet our guaranteed delivery dates.We use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your orderUnfortunately, there is no way to request a specific shipper.I've searched your account and see that the previous request to deprioritize Amazon Logistics carrier wasn't processed successfullyBecause you've had repeated issues with Amazon Logistics, I've now ensured we did deprioritize Amazon Logistics from your account only for below address:*** *** * *** ** *** ***TEMPE, AZ 85282-1582United StatesPrimary Phone: ***Because of the vast number of fulfillment centers we've, the deprioritization process would usually take 2-weeks of timeThe option to give preference to other carriers to avoid having your orders delivered by a specific carrier is tied to a specific shipping addressIf you edit an existing one or add a new address, Amazon Logistics you've asked us to move to the bottom of the list might again be chosen for that addressI appreciate your patience in this regard.About replacement order #***:I hope you're able to locate this package and 'Phanteks 120mm, PWM, cooling fan' is working perfectlyIn case, you happen to face any issues with it, then please reply to this email so that I can do the needful.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Greetings from Amazon
The email address provided does not match either a seller or buyer account, seller accounts must related to an existing buyer account and is cases in winch any of them gets closed or suspended we still keep them on file
As being explained the email address does
not match any account s buyer or seller, this error accessing the page must be a typo or a different email address used at the time of the seller account creating
As we can not identify any related account, resolving
If further assistance is needed do not hesitate to contact us

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear problem you've had with incorrect items that you've received for " Lakewood Organic PURE
Beet Juice".I've checked details and found that you've reached out to our Executive Customer Relation representative and they confirmed that the Cold Pressed labeled juice and Fresh Pressed labeled juice are the same product, they just changed the label.I hope this information helps.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused due to closure of your Amazon.com accountThis is certainly not what we
expect our customers to experience.I've contacted our account specialist team and learn that we've taken this action based on the reports related to your accountI understand that you'd like us to provide additional details about the invalid gift cards used as a payment method for your order so that you can contact the storeUnfortunately, for security reasons we'll not be able to disclose this informationI hope you understand our limitations in this regard.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had when you called and have passed your feedback along to
management.I understand your concern regarding shipping of your item " Leaper Casual Flora Canvas Laptop Backpack/School Bag/Travel Daypack (Large, Light Blue)" from order#***I've checked the availability for " Leaper Casual Flora Canvas Laptop Backpack/School Bag/Travel Daypack (Large, Light Blue) " , and can confirm that it's now back-orderedI'm sorry about this delay--we certainly didn't expect this would happenUnexpected changes in supply occasionally increase the time it takes to prepare and ship orders.I want to make sure your order gets to you faster once we have stockTo help make up for the delay, I've upgraded the shipping method to Priority at no additional cost.Although the shipping method is faster, it'll still take some time to get the itemAs soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.If you'd rather cancel your item, I understandTo do so, visit the link below and click the "Need to cancel an item?" button:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the price drop on the "LEGO CITY Van & Caravan
"We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,The buyer's feedback for order #*** does not meet our criteria for removal and can not be removed by Amazon.Amazon will remove feedback for these reasons:* The feedback includes obscene language.* The feedback includes seller-specific personally identifiable
information.* The entire feedback comment is a product review.* The entire feedback comment is about fulfillment or customer service for an order fulfilled by Amazon.This seller will need to work with the buyer and ask them to remove their feedbackThe buyer could then remove the feedback if they feel it is appropriate.Regards,

Complaint: ***
I am rejecting this response because:They haven’t resolved my complaintIt is just another look into itI am still locked out of my regular Amazon Account, Amazon Prime, and Amazon Free TimeThese are services I’ve paid for and haven’t been able to use for close to two weeksHow much longer can it take to look into it or have a real person speak to me
Sincerely,
*** ***