Amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and understand that you are disappointed with our price match policyWe work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.While we appreciate your shopping on amazon.com, it was disappointing to hear that you are not satisfied with our price match policyHowever, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.We really value your input and feedback and are always happy to hear our customers' thoughts on how we can improve the services we offerTo ensure your idea is reviewed, I've shared your suggestion with our business team for their consideration when planning future improvements.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the inconvenience caused due to closure of your Amazon.com accountThis is certainly not what we
expect our customers to experience.I've contacted our account specialist team and learn that we've taken this action based on the reports related to your accountI understand that you'd like us to provide additional details about the invalid gift cards used as a payment method for your order so that you can contact the storeUnfortunately, for security reasons we'll not be able to disclose this informationI hope you understand our limitations in this regard.We have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern, regarding the refund of your itemUpon checking, I see that we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soon.Please understand, the return authorization doesn't show you returned the itemWhen you use the label we provide, we're able to track the return from here and there are no records of you returning this oneUntil the item is received and processed we'll be able to refund it.I understand you requested to cancel the Prime on your accountUpon checking, I see that your Six Month Free Trial Prime Plan for Amazon Student ProgramI see that you're not charged for this membership.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I only received one refundThe other refund was sent to a old card that I no longer have, that bank account is currently closedHow many times do I have to explain this? The rep wasn’t clear, didn’t explain nothing at allI was under the impression that the full refund would be on my current card where the most recent refund wentThe phone representative should’ve informed me before she processed itAmazon should send me a check for my refund, that wasn’t my fault.
Sincerely,
*** ***

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us regarding this matter.At Amazon.com, we routinely perform reviews of orders and
customer accounts to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary.Our records show that you have unpaid orders that were placed using electronic bank account transfersWe cannot fulfill any new orders until you contact TRS Recovery Services to pay your account balance.Amazon.com uses TRS Recovery Services to process customer payments made via electronic bank account transfersTRS Recovery Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com ordersThere are common reasons why this may occurThese include mistyping account numbers or routing numbers, omitting digits to account numbers, or recent changes to your financial institution's ABA Routing Number or account number structure.You may be receiving, or have already received, a phone call from TRS Recovery Services about this issueThis contact was authorized by Amazon.com.Most processing errors are fixable with simple changes to the electronic funds transfer requestTo provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:Within U.S.: 800-366-1049Outside the U.S.: 713-567-0499Hours are Monday through Friday, between 7:a.mand 9:p.mCST, or Saturday between 8:a.mand 5:p.mCST.Once you have addressed this issue with TRS Recovery Services, allow to business days for your payment to clearWe will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in fullThis means that you will not be able to access your account/order information online.We will remove the hold from your account when TRS Recovery Services confirms that the amount in question has been paid in full.Thank you for your prompt attention to this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:even now they won't concede that these items were and are eligible for this promotionThey literally haven't addressed a single one of my concernsHeck, they haven't even read what I've had to say!
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I would like to accept the partial refund and keep the items I've receivedI would suggest (although it may have already been suggested) that orders like mine (those with large items or a high parts count) be subjected to an additional quality check prior to shipment, and buyers be made aware of its completion; certain criteria could be established for items sold by and through Amazon that would require such an inspection, and would only cover a small percentage of total salesWhile this may cost the customer more, I'm sure many would like the option of a final check, especially when spending large amounts of moneyIf it wouldn't be made a requirement, maybe amazon could include it as a service, with a small fee to be paid based on percentage of the sale, for items that meet specific criteria, such as those I've suggested. Sincerely, *** ***

Hello ** ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you thus far regarding the discount offered for your Order ID:
***.I've verified and issued refund of $to your MasterCardPlease allow 3-business days for the refund to complete online.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Hello ***I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your orderThis is certainly not what we want our
customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our right team to look after this.After reading through your email, I understand that you would like a shipping refund of this Order ID: ***Upon checking, I see that we have issued full refund for shipping charges $to the same payment card, refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
it dosnt justify my complaint
Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you recently had with your gift cardThis is certainly not what we
want our customers to experienceI've escalated this directly to the appropriate Management TeamsI've made sure the appropriate supervisory personnel are aware of your experience, as this is not at all the level of service we aim to provide our customers.Considering the circumstances, I see that we've immediately requested a refund of $to your original payment method on Monday, November 28, to the same payment card that was charged, refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,
I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked your Trade in Order# *** and see that we have received it on October 18,
However, the trade in was rejected with the reason "Superuser"You can find this information by clicking the rejection reason for the item in Your TraAccount
(http://www.amazon.com/tradein/youraccount)
The items you trade are thoroughly inspected against the conditions described here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
For full details, please read the TraProgram Terms and Conditions:
http://www.amazon.com/tradein/terms
Further, To help you, I've also collaborated with our trade in team and working on this to get the complete informationI would request you to wait until October 25, so that I can provide the complete information for rejection
I appreciate your patience and understanding while I work on this issue
We look forward seeing you again soon
Regards,
Wilmani

This has happened again for the third timeI also talked to ups the first time it happened when my game never arrived and they said amazon had never sent itThey had my money since the 25th of October and did not send out my gameI am waiting on another package right now that is lateOne lady I contacted told me she was going to cancel my prime membership because I was bothering herImmature and I struggled to get in touch with someone.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello from Amazon,
We are unable to credit the seller for this transaction as the seller sold a different item to the buyer other than the one advertised
In summary we are unable to take the action requested by seller, as the seller sold against the posted amazon
policy
Sincerely,
Ajith

Hello,We have closed claim for order *** because the buyer did not contact the seller to report the issue within days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective
products if the buyer contacts them.To learn more about eligibility time frames, we request the buyer to visit the “A-to-z Claim Time Frames” section of the A-to-z Guarantee Help page on our Amazon.com site (http://www.amazon.com/a-to-z-guarantee).Sincerely,

Complaint: ***I
am rejecting this response because:Buyer and Seller both share responsibility for each shipment deliveryThe buyer shipped the costly order to an empty house under construction, registered under a different nameIn her Amazon message of Dec 09,she stated: "According to the package tracking, this package was delivered yesterday, 12/08, at 9:AMThe package was not found at the mailing address listed - I need confirmation of the delivery status, please."In Amazon Claim the buyer admits to shipping the order to a house under construction: "We needed this product at that time due to construction so had to buy the products elsewhere and for more money at a local store".The buyer chosen the shipping method without delivery confirmation, because she doesn't leave in that empty house, and could not possibly sign for the packageAs per buyer's above email, she visited the house the next day after the package was delivered to the mailboxIts not surprising, by that time the mailbox might have been emptiedThe buyer's conduct shows absolute lack of responsibility for her orders, as she knows Amazon will refund her money no matter what in violation of own Claim Resolution Policy, posted on its websiteAmazon'a A-to-z Guarantee: Frequently Asked Questions (https://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?nodeId=13...⇄ states: Q: What is the best way for me to resolve A-to-z Guarantee claims? A: You are required to provide valid tracking numbers for 95% of your U.SshipmentsAs well, Amazon encourages you to require a signature confirmation. Therefore, Amazon official Guarantee does NOT require a seller to ship the item with Signature Confirmation, but only mandates Tracking number as proof of deliverySignature confirmation is encouraged, but not mandatory to protect the seller from and irresponsible buyer claims, since Amazon recognizes it raises shipping costs, and such service is not available for many shipment types, in particular when shipping products from Canada to USA via Expedited Parcel - shipping method paid for by the buyerWe appealed the Amazon decision on Dec 20, In reply to our appeal, Amazon Claims department demonstrated total lack of attention to matters most important to their customersIn reply to the appeal of Dec.21,Amazon Claims Department stated "we hold you responsible for this claim, because you may have sold inauthentic item on our website"This statement is absurd, as it contradicts the claim reason stated by the buyer (item not received)In its replies, Amazon categorically refused to answer our direct question "why did you debit our funds, despite your website's A-to-Z Guarantee doesn't mandate sellers to add Signature Confirmation, and we fully complied with its mandatory requirements?"Yet in its reply to the Revdex.com Complaint, Amazon states again "we have debited your account because there is no signature confirmation showing the item was delivered to buyer's address"Amazon's reply to this Revdex.com Complaint is absurd and contradicts its own published A-to-z Guarantee FAQ, which is the only document explaining to Amazon sellers their order fulfilment duties related to shipment delivery.In reviewing this buyer's claim, Amazon ignored the fact of our full compliance with seller obligations, and sided with the buyer who demonstrated lack of responsibility by directing the package to an empty house under constructionAmazon debited our account without our permission, which is equivalent to theft of fundsThe only reason they did it - they have direct access to our account fundsNo reasonable 3rd party arbitrator would allow Amazon to debit money from the a customer's account without permission , contrary to their official policy posted on their website, and in complete disregard to circumstances of this claim.Sincerely,
*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you've had getting charged for Amazon Cloud SubscriptionThis is certainly not
what we want our customers to experienceI understand that you're upset.In this case, I've checked and see that Amazon Cloud Subscription is cancelled, full refund of $has already been issued to your payment card on Friday, October 21, I've also forwarded your comments to our concerned department, so that they are aware of the recent experience you've had, rest assured that it wont happen in future.Funds will be credited to your payment card in 3-business days.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.If you still want to close your Amazon.com account after reviewing the items above, please write back by visiting this link and state that you want to close your account:https://www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=acc1 We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,
In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on November 2nd, The seller was notified of this decision by e-mail on that dayWe took these actions because this seller continued to add a inaccurate product information about their specific listings in product detail page titles, descriptions, bullet points, or imagesThe funds in the seller’s account are not eligible for transfer until January 31st, The seller can write to us at *** on or after that date to request a transfer of any funds remaining in their seller accountAfter thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their selling privilegesSincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have not received your order which was placed on Monday, July 20, 2015.I'm sorry,
since more than days have passed after placing the order, we are unable to issue refundAlso I see that you have reported unauthorized activity on your account.Our account specialists have worked on this issue and reinstated your account and would request you to get in touch with the bank if you have not received the order # *** and dispute the charges.I've checked and see that our account specialists have sent an email already.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; however, I do not wish to close this complaint until confirmation of receipt of $as indicated in Amazon.com's resolution response.Sincerely, *** ***