Amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry about the inconvenience caused by the issues you've had with your recent ordersI completely
understand your disappointment when an order you've placed gets cancelled.I see that the orders were placed with third party sellers on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Please know that order cancellations can happen for a number of reasons, such as inventory issues or concerns of the product qualityWhile we're able to determine why an order was cancelled at times, the decision is ultimately one that's left to the seller of record and their personal business plan.The sellers who offer items on our site work very hard to maintain their inventories, but occasionally an item listed on our site won't be available when it comes time for the seller to ship your order.I've forwarded the details you sent us to our Investigations team about the sellerEach report they receive is investigated and the appropriate action is takenIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be sure to include the order ID if availableIf the order ID isn't available, please include the ASIN in the comments and fill out the seller name field when submitting the form.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.Unfortunately, we are unable price match seller orders.As a goodwill gesture for your poor experience, I’ve applied a $promotional certificate to your Amazon.com accountThe certificate will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costsYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778It's important to review and compare ratings, product descriptions, and even sales volume, and to then choose a seller who best fits your needsBut once you've made that decision, you can be assured that a purchase is covered by our GuaranteeIt's the means by which we at Amazon.com help ensure that your Marketplace purchases are taken care of in case an order goes awryIn cases where it's too late to file a claim, we encourage buyers to seek recompense by contacting their local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.We regret the frustration you've experienced and hope that you'll feel comfortable returning to our site in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because I have now contacted my bank and they can see the DOUBLE CHARGES! Both the bank and myself are very concerned that this simple, yet annoying, "DOUBLE CHARGES" aren't visible in Amazons system, it has a fraud feel to itIt's simple math, credits and debits and yet they've done it multiple times and "can't see it" That is why I am contacting Idaho Consumer Protection agency and filing a formal complaint on fraud This large of company and yet they can't trace their wrong doings. Sincerely,*** ***

HelloI am writing back to inform you that my complaint has been resolved

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern, regarding the refund of your itemUpon checking, I see that we haven't received your return package yetAfter the carrier has received your package, it can take up to two weeks for the return to be delivered to us and then processedI expect your return to complete soon.Please understand, the return authorization doesn't show you returned the itemWhen you use the label we provide, we're able to track the return from here and there are no records of you returning this oneUntil the item is received and processed we'll be able to refund it.I understand you requested to cancel the Prime on your accountUpon checking, I see that your Six Month Free Trial Prime Plan for Amazon Student ProgramI see that you're not charged for this membership.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for contacting us regarding this matter.At Amazon.com, we routinely perform reviews of orders and
customer accounts to protect our customersWhen unusual account activity like this comes to our attention, we'll evaluate each account on a case-by-case basis to determine if additional action or closing the account is necessary.Our records show that you have unpaid orders that were placed using electronic bank account transfersWe cannot fulfill any new orders until you contact TRS Recovery Services to pay your account balance.Amazon.com uses TRS Recovery Services to process customer payments made via electronic bank account transfersTRS Recovery Services has been notified that your financial institution was unable to process a transaction relating to your recent Amazon.com ordersThere are common reasons why this may occurThese include mistyping account numbers or routing numbers, omitting digits to account numbers, or recent changes to your financial institution's ABA Routing Number or account number structure.You may be receiving, or have already received, a phone call from TRS Recovery Services about this issueThis contact was authorized by Amazon.com.Most processing errors are fixable with simple changes to the electronic funds transfer requestTo provide the information necessary to reprocess this transaction, contact TRS Recovery Services toll-free at:Within U.S.: 800-366-1049Outside the U.S.: 713-567-0499Hours are Monday through Friday, between 7:a.mand 9:p.mCST, or Saturday between 8:a.mand 5:p.mCST.Once you have addressed this issue with TRS Recovery Services, allow to business days for your payment to clearWe will remove the hold from your Amazon.com account when TRS Recovery Services confirms that the amount in question has been paid in fullThis means that you will not be able to access your account/order information online.We will remove the hold from your account when TRS Recovery Services confirms that the amount in question has been paid in full.Thank you for your prompt attention to this matter.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your frustration that this matter has causedPlease understand that we've issued the refund as per the confirmation from our internal team.However, I've checked and see that you've contacted us on November 30, and as an one time exception they've issued the refund to the Amazon Gift CardApart from this, we cannot take any other action on this issue.As there is no action needed to be taken, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Nayeem S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory
We hope that Amazon takes steps to better protect their customers from fraudulent sellers in the future!Sincerely, *** And *** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me; however, I do not wish to close this complaint until confirmation of receipt of $as indicated in Amazon.com's resolution response.Sincerely, *** ***

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the cancellation of order #***As you may know,
being an online retailer we completely rely on our vendors for inventoryI've contacted our inventory department about 'Leatherman Surge Oxide Nylon Box, Black' and found that the vendor may not be able to provide us with this item anymore.I've verified your order has been cancelled and you have not been chargedSince the order has been cancelled, it will no longer appear in Your Account.When you place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you until the order shipsSince this order was canceled and never shipped, I can assure you that you weren't charged for itSome banks may hold funds in your account for these authorizations even if the order is canceledIf you used a debit card, please keep in mind that authorizations will typically appear on the account for to business days, but may appear for up to business days.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I've searched our website and see that same item is now available as sold by few third party marketplace sellersUsually, any seller procures inventory from his end and maintains them at his own fulfillment center, but not at Amazon fulfillment centerFor this reason, we're unable to send seller item as a replacement for Amazon item or adjust price on seller item.If you're still interested in same item, you may place a new order for it from below link from desired seller:https://www.amazon.ca/gp/offer-listing/B00286OZLO/ref=dp_olp_0?ie=UTF8&co...⇄ is always important for us to hear how customers react to all aspects of shopping at Amazon.caStrong customer feedback like yours helps us continue to improve the selection and plays an integral part in our quest to provide the best possible serviceWe take this kind of feedback seriously as it is valuable to us in helping us to continue to improve our program.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Please provide your response within calendar days so as to avoid closure of the complaint as assumed resolved
August 28,
First, I never knowingly applied for “Amazon Prime benefits.” I do not know what it is! I assume your company simply added the “service” when I ordered a toy for my grandchild. Certainly, there was no question asked when I ordered, “Do you wish to order Amazon Prime benefits?”
I have had to take time each time I received a statement from my Visa credit card to call your company. Each time I am reassured over the phone that the matter will be taken care of, and a $refund will be posted to my credit card. I have received three e-mails and two snail mails saying the matter will be resolved, but it never is. My August statement still showed the charge, and that is the reason I appealed to the Revdex.com for help
I do hope that this matter will be corrected by the time I received my September statement
Sincerely,
*** ** ***
Sincerely,*** ***

I still feel their responce is not fair nor is it good customer service I also had to call to get the $credit for the pillow that I didn't receiveGood customer service would have been to issue the credit and advise me it was resolved. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello, Thank you for writing to usWe have reviewed the seller's appeal and based on the information they provided, We may let them list this content again if we receive a retraction from the rights ownerIf the rights owner agrees to retract the complaint, they must send the retraction to us at [email protected] Sincerely,Amazon.com

Hello ***,
I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked your Trade in Order# *** and see that we have received it on October 18,
However, the trade in was rejected with the reason "Superuser"You can find this information by clicking the rejection reason for the item in Your TraAccount
(http://www.amazon.com/tradein/youraccount)
The items you trade are thoroughly inspected against the conditions described here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
For full details, please read the TraProgram Terms and Conditions:
http://www.amazon.com/tradein/terms
Further, To help you, I've also collaborated with our trade in team and working on this to get the complete informationI would request you to wait until October 25, so that I can provide the complete information for rejection
I appreciate your patience and understanding while I work on this issue
We look forward seeing you again soon
Regards,
Wilmani

Hello from Amazon,My name is Sasya and I would be responding to the complaint against the order ***.I have reviewed the claim and see that the buyer wanted to cancel the order as they ordered it in errorPlease note that, the Amazon.com A-to-z Guarantee refund policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item.2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.In this case we have determined that they are not eligible for an A-to-z Guarantee claim as the return is not due to any fault from the seller.Many sellers will be happy to accept a return of an order even if they shipped the item as requestedIf a seller chooses to accept a return of the item, they may deduct a reasonable restocking fee and shipping fees from the reimbursementAs this return is not due to any fault of the seller they cannot be held responsible for complete refund.Although we understand their position, we stand by our decisionWe cannot give you more information about this matter, and we may not reply to buyer's further emails about this claim.I hope this information is helpfulThank you for understand

Complaint: ***
I am rejecting this response because:this has nothing to do with the itemy'all just wanted to steal my money again ..for the 3rd time
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I disagree that I signed up for the service. If your saying it is super easy for me to click on something and sign up where I completely unaware then I suggest you redesign your website
Sincerely,
*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I appreciate you bringing the issues regarding order *** to our attentionI'm sorry for the
inconvenience causedIt's disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.To make this right for you, I've created a replacement for you at no additional chargeHere are the details:Order Number: ***shipping Speed: Two-Day shippingGuaranteed Delivery Date: June 4, 2017Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID=***In this case, there's no need to return the defective item for us, please dispose at your convenience.You have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund for your Prime Membership Fee.I've checked and can confirm that your
Amazon Prime membership has been canceled and a full refund of $has been processed.Refunds typically process within 3-business days and appear as a credit on your statement.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #*** and
I appreciate you taking time in bringing this to our attention.I understand that this order never arrived and the seller couldn't assist youLooking at your order, I see that it was placed with U2sky , a seller on our websiteAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.I've checked and see that the A-z claim was filed on April 14, and has been granted on April 21, A refund was initiated for order #*** on April 21, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the order.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I have been unable to have the laptop sent back to me because of an issue on amazon's side that prevents my item from being returned to me Please see attached screen shot It has been this way since since August I want a refund because amazon has clearly lost my item
Sincerely,*** ***