Amazon.com

Complaint: *** I am rejecting this response because: We provided several documents showing invoices, credit card statements, pictures of the product, bills of lading, etcThe Seller Performance Team continues to allow IP claims regularly from both manufacturers who simply don't like pricing or from competitors who are trying to remove competitionIt is a known problemSincerely, *** *

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks to the Revdex.com for their assistanceI am appreciative.Sincerely, *** ***

Hello from Amazon,My name is Sasya and I would be responding to the complaint against the order ***.I have reviewed the claim and see that the buyer wanted to cancel the order as they ordered it in errorPlease note that, the Amazon.com A-to-z Guarantee refund policy only covers:1) When the buyer provided payment to the seller, but the seller failed to deliver the item.2) When the buyer received the item, but the item was materially different than as depicted in the seller's description.In this case we have determined that they are not eligible for an A-to-z Guarantee claim as the return is not due to any fault from the seller.Many sellers will be happy to accept a return of an order even if they shipped the item as requestedIf a seller chooses to accept a return of the item, they may deduct a reasonable restocking fee and shipping fees from the reimbursementAs this return is not due to any fault of the seller they cannot be held responsible for complete refund.Although we understand their position, we stand by our decisionWe cannot give you more information about this matter, and we may not reply to buyer's further emails about this claim.I hope this information is helpfulThank you for understand

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry the service we provided wasn't up to the usual standards you've come to expect from us at
Amazon.comWe pride ourselves on resolving customer concerns quickly and accurately, and it's disappointing to see Customer Service wasn't able to provide you with the correct details surrounding your account - I've made sure to personally share your experience with our management team, so we can be sure proper training is provided in the future.About the refund, I’d like to offer my sincere apologies for the situation you’ve experienced with this third party sellerI’m happy to inform you the A-to-Z Claim filed for your Order ID: *** has been granted and a refund of $issued on December 29, The refund will be reflected on your next billing statement within 2-days of processing. Also, because of this unfortunate situation, I’m issuing a discount to your account for $20.00 We hope you’ll accept this with our further apologies for this experienceWhich will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonFor additional information, please see the link below: http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I'm sorry that this experience has been a disappointmentEven though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.Please be assured that the vast majority of such purchases go very smoothly, and can be an easy and convenient way to find the items you need.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear your order for the "WIKA Process Pressure Gauge" arrived later than the Guaranteed
Delivery Date.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this causedIt’s disappointing that you’re having difficulties with deliveries and realize our choice of carriers reflects on our business as a wholeRegardless of the reason we choose to partner with a particular carrier, you should still expect to receive the same level of service across the boardI'm sorry this hasn't been your experience with UPS.With that said, I’ve shared the information you provided about UPS with our Transportation team.I've applied a $promotional certificate to your account, which you can use the next time you order an item sold by Amazon.comI realize this certificate cannot make up for the inconvenience you've experienced in this case, but hope you will accept it as a gesture of goodwillFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages:http://www.amazon.com/help/promotionalcertificateWe want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustWe may not be able to avoid ever having a delay, but we want you to have a consistent shipping experienceOur goal is to provide a service that is both excellent and sustainable.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I have been unable to have the laptop sent back to me because of an issue on amazon's side that prevents my item from being returned to me Please see attached screen shot It has been this way since since August I want a refund because amazon has clearly lost my item
Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment caused to you regarding your request to cancel Order ID: ***.I've
verified and see that, by the time you had requested for the cancellation for this order, it entered in to shipping stage and hence we are unable to cancel it.However, up on checking the tracking of your order, I see that you had refused the delivery on March and the parcel is on its way to our fulfilment centreOnce the return is processed, appropriate refund will be issued back to your original payment method.Further, regarding your refund for Prime membership, I see that you had used Prime benefits and this the reason we had issued refund of $on March However, to make things right for you, as an exception, I've issued additional refund of $to your VisaPlease allow 3-business days for the refund to complete online.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Hello,
We are writing in response to the complaint filed against order ***Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return within the day window to be
eligible
The buyer received this order in the month of May and did not request a return until October 18thAs such, their claim was denied and instructed to contact the manufacturer for further assistanceThey will need to continue to work with the manufacturer in this case, as they should be willing to replace or repair any defective parts for an item under warranty
Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer/complainant withHowever, if they contact the manufacturer and the item is not under warranty, they are welcome to email [email protected] with proof from the manufacturer and any contact information, we will take further actionOtherwise, we must consider this claim closed
Sincerely,

Greetings from Amazon,This Seller created a professional selling account with us in December This type of account has a monthly subscription of $39.99. Monthly subscription fee is charged to sellers even if there are no sales.As mentioned in the Amazon Services Business Solutions
Agreement under Service Fee Payments; Receipt of Sales ProceedsWe charge the credit card on file to get a payment for negative balanceWe need a valid bank account information to pay Sellers.To close their account, seller must contact our Seller Support team.Regards,

Complaint: ***I am rejecting this response because:
Is it Amazon customer service policy to say one thing and do something completely different The Gates part which was returned should have had a refund of $8.99+shipping+tax Here is the notification I received from Amazon "Refund Issued: $for Gates Thermostat, available in your account in 2-business daysDetails amzn.com/orders."
Sincerely,
*** ***

Greetings from Amazon.com,We have a specialized team that is in charge of researching missing products from FBA shipmentsOur records show that this team is currently researching the missing unit from shipment #***.Seller will get an update from that team directly as soon as they are
done with their investigation.Regards,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the experience you’ve had trying to use promotional certificate while placing the order on our website.Your current promotional balance is: $Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there)The promotional certificate you're trying to redeem has already been added to your account.If the total cost of the items you're purchasing exceeds the amount of the promotional offer, you'll be prompted to provide your payment information for the remaining balancePromotional certificates can only be used on items sold and shipped by Amazon.com and may not be applied toward the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220If still you have trouble in using promotional certificate, please contact our customer service team and we will be happy to help you outTo speak with us, you can visit our Help pages (http://www.amazon.com/help), click the "Contact Us" button, enter your phone number through the Phone tab, and we'll call you!This should help connect you directly with a member of our customer service team without you having to go through any prompts or directivesWe're available hours a day, days a weekAlternatively, You can also reach Customer Service via e-mail or chat:http://www.amazon.com/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
The following are the guidelines for posting reviews on Amazon:
Don't post content that is libelous, defamatory, harassing, threatening, or inflammatoryFor example, don't use obscenities or profanity, and don't express hatred or intolerance for people on the basis of race, ethnicity, nationality, gender or gender identity, religion, sexual orientation, age, or disability, including by promoting organizations with such views
Note, libelous and defamatory comments are forbidden according to Amazon yet the reviewer was allowed to post the following: I'm updating my review from two stars to one star after getting a very rude comment from the business ownerPublicly posting sexism, insults, and blaming everyone else for their problems from a business owner to one of their customers....just wow
How does Arlyn know it was the business owner who responded to her libelous comments?
How is what was posted to her review lead to being sexist?
How was she insulted?
4.The comments that were posted to Arlyn's review were not sexist, insulting nor left by the business owner - Amazon failed to investigate my claim and never contacted me - Initial calls to Amazon customer service resulted in employees agreeing with me that the review should be removed - Amazon's only concern is not setting a precedent in removing a negative review which is why they don't allow lawsuits especially class action lawsuitsThey hide behind the arbitration process- It was Amazon who sold the TopShelf AC Bracket to Arlyn and due to their inaction, Arlyn wassn't informed of the proper window configuration thus resulting in her dissatisfaction leading to her negative review
Sincerely,*** ***

Complaint: ***I am rejecting this response because:
It doesn't help with my problemAmazon can't blame/put all responsibility onto the sellerThey(Amazon) handles everything for the sellerThis includes packing and sending the item and therefore it is solely Amazons fault and responsibilityOffering me free shipment doesn't help meIf you live on a budget every dollar countsI hope that a different solution might be possible.Sincerely,*** ***

Hello,Buyers have days from the maximum estimated delivery date to file a claimHowever, Amazon reserves the right to accept claims after that time frame if we find an investigation into the matter is warrantedHence the claim has been filed for an investigation. We have reviewed the buyer's claim and found that the buyer did not contact the seller to report the damage issue within days of receiving the itemTo be eligible for A-to-z Guarantee buyer must contact seller or us with days of receiving the item.We are unable to assist this buyer as they have not reported the issue with the time frame of A-to-z GuaranteeSincerely,

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the recent issues you've had while attempting to place an order for PsPro on
Amazon.com.I'd love to help, however, I wasn't able to find any account using the e-mail address on your messageFor your account's protection, we're only able to provide account and other information when we can confirm the request is coming from the account holder through the e-mail address on the account.To look into this further, I'd request you to write back to *** with the email address of the account on Amazon.com.Thanks for your time and I look forward to your reply. Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I couldn't find an Amazon Prime membership using the e-mail address from your message.If you know the e-mail
address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below and give us a call or chat inWe're happy to help find the account and whatever else you need.***I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for reaching out to us with this Seller's concernsPer Amazon Policy, Amazon is unable to provide information regarding seller account status via Revdex.com ContactThe seller will need to reach out to [email protected] for further assistanceRegarding
participation in the Amazon liquidation program, Seller Proceeds for enrolled units that we have found buyers for, will be disbursed by 12/23/We apologize for the delay as the payments had to be manually calculated during the pilot phaseThank you for your understandingPlease have a lovely day

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding refund for your Prime Membership Fee.I've checked and can confirm that your
Amazon Prime membership has been canceled and a full refund of $has been processed.Refunds typically process within 3-business days and appear as a credit on your statement.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I bet Amazon rep did not bother to read my previous note at allFor this specific sale, the inventory was not commingled at allThe sold item was directly coming from Amazon holding account as a compensationAmazon should be definitely responsible for any problem associated with this specific item including if they sent a defective product to my inventory for sale.
Sincerely,
*** **