Amazon.com

Hello,This is a followup email regarding Fire tablet which you've purchased.As per your request, a replacement of device has been created from our end to shipping address which you've specified.To know more details of this replacement order you can check Aaron under which device has been registered to.To return broken device, please check details how to return the item from account under which order was placed so that you can able to get access return label.I've created a prepaid mailing label you can access at the link below:***If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderOnce you're signed in, try clicking it again or copying and pasting it into your browser's address windowTurn off the wireless on your Fire tablet, insert it in a plastic bag, and put it in its original packagingWrite the reason for your return on the packing slip and include it with your returnYou'll want to ship your device using an insured shipping method with tracking.More information about Returns for Kindle and Fire tablet can be found on our Help pages at:http://www.amazon.com/devicereturnpolicyYou can reach Kindle Customer Support via phone or chat by clicking one of the links below:To contact us via phone:http://www.amazon.com/clicktocall-kindlesupportTo contact us via chat:http://www.amazon.com/clicktochat-kindlesupportThanks for choosing Amazon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We certainly understand your concern regarding the payment on the ordersI've verified that the below orders
has been canceled and you have not been chargedHowever, you may see an authorization charge on your statement:When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceled.When you place an order, the credit card terminal connects to the credit card processor which verifies that the your account is valid and that sufficient funds are available to cover the transaction's costAt this step, the funds are "held" and deducted from the your card (or bank balance, in the case of a debit card) but are not yet transferred to the merchant.When you cancel it, we don't proceed with the chargeThis hold time may vary from bank to bank and may sometimes be up to daysUnfortunately, we don’t have an option to remove the authorizations before the card-issuing banks time line or amend their terms and polices.The only entity that can do it, is the Issuing BankI request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank and may sometimes be up to days.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***I'm sure your issuing bank will drop off the authorization charges at the earliestYour money is safe with Amazon.comWe stand behind transactions made on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I have been told this so many times I won't believe it until I see the refund.Its taken a week to do something that could have been done in a few minutes

Complaint: ***
I am rejecting this response because:While I appreciate your response, my original request was for an explanation of your restocking fees. You charged me $to restock an item. Are your restocking fees based on the weight of the item, the original sales date, resale value, item availablity? What are your restocking fees based on?
Sincerely,
*** ***

Hello ***,I'm Purna *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience this may cause.I understand your concern about the charge to your card
without any notification towards Prime membership.I see that you've subscribed for US Prime club one month free trial on December 10, Your free trial was ended on January 9, and you were automatically upgraded to paid Prime membership.When you sifor the Prime membership we display the terms of the programThis membership is initially offered as a trial and after the trial it is automatically upgraded to a paid membership, for this reason we ask you to enter the credit card details.If you don't want to automatically renew your benefits when your membership expires, you may change the auto renew setting to "Do Not Renew." Unless you notify us before a charge that you want to cancel or do not want to auto renew, your prime membership will automatically upgrade to regular Prime membership.As per your request, I can confirm that we've canceled your Amazon Prime membershipA refund of $99.00 was issued to your payment method on February 9, 2016.I've forwarded a suggestion to the Prime team about notifying the prime charge prior is a big help to customersIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We look forward to seeing you again soon.Regards,Purna *** *.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble you've had regarding the pre order bonuses for your order of "Final
Fantasy XV Deluxe Edition - Play Station ".As mentioned by our customer service, you receive the below two codes for your order from Amazon:#Road-Trip Promotion (Digit Numeric Code)#Digit code for Gold Chocobo Regalia(PS4)Apart from the above codes, any other codes you receive are directly provided by the manufacturerHence, the codes which you are unable to redeem have been sent by manufacturer directly and our system will not have access to troubleshoot any issues with these codes or generate a new code.Further, to get this issue resolved, please try to get in touch with the manufacturer regarding the issue with the codes and they should be able to help you with the new codesFor your convenience, here's the contact information of the manufacturer below.Website:http://support.na.square-enix.com/Contact Details:https://support.na.square-enix.com/contact.php?id=20&la=1&p=2&c=3&sc=18P...⇄ feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Greetings from Amazon.com, Thank you so much for your timeAmazon has reached out to this Seller to issue reimbursement directly regarding the issues associated with this shipmentThe Case ID for Amazon's contact to this Seller is *** Thank you so much for your time and please have a lovely day

Complaint: ***I am rejecting this response
As a loyal Amazon customer, Amazon can review my shopping records over the last years and hundreds of purchases to determine I have not asked for this type of compensation until this caseThis situation is different in several ways that you and your other Amazon representatives have failed to address:
You continue to use the term “price matching” - however, this item was "Sold by: Amazon.com LLC.” A generally accepted definition of price matching is: "A company offers a price-matching guarantee to its customers, based on the advertised price for a specific product from a competitor. If a competitor offers the same product for a lower advertised price, the company will either match the lower price or refund the difference if the customer has already purchased the product from it.” Because the item I purchased was sold by Amazon, LLC (and not a third party), there’s no “competitor” and price matching is not the proper terminology Therefore, your "price matching" policy does not apply What does apply, is adhering to the standard business practice of selling the item at the price you have set for the item In other words, a company has the responsibility to always match its own price, especially if the item has not been received by the purchaser
This leads to the second point In my complaint, I asked Amazon to provide a shipping status, which they did not This is important for two reasons: (1) For an online company, shipping time is similar to the time a customer would pick up a product in a physical store and walk around with it while shopping before purchasing it and leaving with it In this hypothetical case, if the price were to change in the store before I left with it, do you not think the store would honor the new price? (2) The second point is the clear fact that I have not received the order yet contrary to your original shipping estimate This delay in shipping is not my fault and the fact you chose the shippingmethod for a Prime customer order was solely up to you Several other shipping methods are available to APO/FPO addresses with better tracking and accountability including FEDEX and DHL Therefore, if I were to reorder the product with the new price, what guarantee would I have they would ever arrive either? Amazon has had my money for over three weeks and I have not had the product I ordered
Amazon's answer and "price matching" policy discriminates US Armed Forces Service Members who are serving in remote locations around the world like myself We do not have the return shipping options, pioptions, and other recourse actions that can be taken by individuals in the continental United States It is obvious to me that Amazon does not care about such things and has grown into a company whose customer service is only driven by making a dollar instead of analyzing individual situations based on their merit and making a decision based on the facts provided, the customer loyalty, and most of all, just doing the right thing
All of this is unfortunate because of the damage Amazon has done to my confidence in their company Amazon can definitely expect a large change in my dedication to Amazon and I will to the best of my ability share this view and experience with my family, friends, and coworkers, especially those who serve overseas.Sincerely,*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I appreciate you bringing the issues regarding order *** to our attentionI'm sorry for the
inconvenience causedIt's disappointing to hear our customer service team wasn't able to resolve this concern for youI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future.To make this right for you, I've created a replacement for you at no additional chargeHere are the details:Order Number: ***shipping Speed: Two-Day shippingGuaranteed Delivery Date: June 4, 2017Here is a direct link to check on the status of your replacement order:https://www.amazon.com/gp/css/summary/edit.html?orderID=***In this case, there's no need to return the defective item for us, please dispose at your convenience.You have been a wonderful customer and your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello, We believe that an unauthorized party may have accessed the Amazon.com seller accountWe do not know how the siinformation was obtained since the unauthorized party obtained this information on a site other than Amazon.comDue to the proprietary nature of our business, we do not provide details on our investigation methods.Sincerely,Merchant Review TeamAmazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consent.I have
checked your account and see that you've accepted the offer which we provided for the Prime trialI'm sorry if you are unaware of this.To confirm this, we've emailed explaining the details of this membership with the subject ", Welcome to Your Amazon Prime Free Trial".The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue.We've confirmed that a refund of $was issued to your Discover Card on July 26, for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.As Discover does not supply us with a reference number for the refund, you'll need to contact them for any further assistance regarding this matter.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: any business should review any prices before posting it online or displaying it on a storeby displaying an attractive price, it could draw a large activity online or a large crow to a store and that is not correctI could always use the excuse of displaying the wrong price just to draw attentionAlso price was there for quite a while, this was not minutes showing a lower pricetwo different excuses from seller, first he was hacked and second excuse that it was a mistake
I should be able to get item for price that I paid.Sincerely,*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery date of your order #***.Thanks for
taking the time to write to us with your suggestions about "providing an option for customers to restrict their purchases based on geographical location".I can tell you've given this a lot of thought, and we're grateful you took the time and opportunity to send us your ideaWe are always happy to hear our customer's feedback on how we can improve the services we offerI've shared your comments with our internal teams for their consideration when planning future improvementsWe're constantly fine-tuning our presentation to provide our customers with a user friendly and efficient shopping experience.I've checked your order and see that items in this order were placed as sold and shipped by a third party marketplace seller, dfdsh sdgdshUsually, any seller procures item from his end and ships it from his own fulfillment center using desired carrier at his discretionThis seller has provided a delivery time-frame of May 26-June You can view the same tracking details on order level here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I see that you've contacted seller asking for an update on package statusUnfortunately, those messages got bouncedWe require our Amazon Marketplace and Merchant sellers to maintain accurate contact informationI've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenFor reasons of privacy, we cannot disclose the result of any investigation we may perform.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee claimYou may qualify to submit an A-to-z Guarantee claim only after three business days past the delivery date and your order meets the following conditions found here:http://www.amazon.com/gp/help/customer/display.html?nodeId=541260In this case, we request you to wait till June (days from delivery date of June 19) and then file A-to-z Guarantee claim from the below link:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
The business did not offer a resolutionA refund is what I was owed in the least; however, I want to know what Amazon is willing to do for the terrible customer service I have receivedTo give me back my money while the item was still in transit was for compensation of the delivery problemThe company is stating that wasn't the reason but the attached items clearly show that the refund was for an "account adjustment" not "refund due to insufficient delivery"At this point, I have my money back but I don't have the items nor do I have any confidence that Amazon is committed to their customers and especially their prime membersI am seeking a gift card, discount, account credit to use on my next purchase or something because of all that's happenedHad this been taken care of on the lower level, it would have never been escalated to the Revdex.com.
Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the disappointing experience you recently had.I understand that you've received a fake items
from the seller on our website, I've personally forwarded the details of the seller to our investigations team to look into the seller's performance.It's the seller's responsibility to provide correct information about the product, and also deliver the product as advertised.Asking you to change the seller rating or feedback you submitted is a violation of our Community Rules posted here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=1161272Violatio...⇄ of our Participation Agreement, of which these Community Rules are a part, can result in suspension of the seller's Amazon.com account.I'd like to ask you to send a report to our Investigations team about thisEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationPlease go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reports***, thank you for sharing your experience with usWe'll continue to look for ways to make the shopping experience for customers safer, and we appreciate you taking the time to write.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I want to make note that the day I made the complaint a call was received from Amazon finally addressing the matter, and that the promotional offer was not put in my account until that dayWhich contradicts the response given from Amazon.Sincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***
I refuse to accept this because this is the same generic letter that they sent out in the beginningThe thing about this is they have never stated what I had done wrong even though I have followed all the rules with AmazonI know that I'm not the only one that has gotten the same letter and still no response to what I had done that was just cause to wipe my account out from 2012-present and cause me so much damage with my reputation as a blogger/ product reviewer. The response is not acceptable I want proof that I had done something that was so bad that it was just cause to wipe my entire reputation outThis has caused me so much stress because of this misleading generic email they have everyone send out from another countryCome on I want answers not a generic letter

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the restocking fee and I'm sorry your claim was denied; however, you may file
an appealHere's how:Go to the order summary page at: www.amazon.com/gp/css/summary/edit.html?orderID=***Click "File/View claim"Click "Appeal decision"Follow the prompts to explain your reason for the appeal, and click "Appeal decision" to complete your requestMore information about how to appeal an A-to-z claim, please visit the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=201125650I hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com