Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your phone was damaged/impacted due to the USB Cable which you purchased from
Amazon.com.I've reviewed your complaint, although I completely sympathize with your situation, I'd like to inform you that we won't be able to refund for damage that occured.Our ''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that you've been blocked by reviews team to post reviews on Amazon. While we appreciate your feedback and participation in the Vine program, at this time, we are terminating your membership in the program.As stated in the Vine terms and conditions, all your rights under the Vine program agreement will cease and you will not be able to participate in the program going forward.We do exert some editorial control over customer reviews and strive to block reviews that violate our Customer Review Creation GuidelinesOur intention is to make the customer review forum a place for constructive commentary and feedback, so reviews that fall outside these guidelines may be edited for compliance or removed from the website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can confirm that the information you received from our Account Specialist team is correctThe decision to close your account is a final decision and we cannot transfer gift card balance from this account to your paypal accountWe have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused in this regardWe certainly don't want you to experience a situation like
this.I've checked your previous correspondence with us and found that you've already mentioned us about the hold that was put on your accountDue to an error we incorrectly identified that your account actions were in violations of our Community Guidelines and Conditions of Use.Checking further I can confirm that your account has already been reinstated and you can also login into it.As an apology for the inconvenience caused we've also issued a full refund of your prime membership to you Amazon.com account for two monthsAlso a confirmation email was sent to you about this refund to you on Friday, April 13, 2018.By now I hope that there aren't any issues with your account's usage.I hope this information helps!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, as explained earlier we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.the order belongs to our partner website Amazon.co.jp and hence you will have to contact them for any assistance regarding the orderUnfortunately we will not be able to assist you further with this issueIf you wish the issue to be escalated, you can always contact the customer care at Amazon.co.jp and request the issue to escalated further. We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you're unable to track the packages.As mentioned earlier, since the order #***was sent to a freight forwarder address please contact your freight forwarder for more details regarding your packagesWe don't have any more information about this.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your understandingRegards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I disagree that I signed up for the service. If your saying it is super easy for me to click on something and sign up where I completely unaware then I suggest you redesign your website
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the recent traon Amazon.com.Since this is a unique situation,
I'm collaborating with the appropriate teams involved to get this investigatedPlease allow me 2-business days to get back to you with more information on this.Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.Thank you so much for your patience while we look into this issueI'll send you an update as soon as I have additional details.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry you received a orange bike instead of pink bike as describedI see you placed this
order with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems. Please know I've shared your feedback with our Warehouse Deals team for their consideration.As you may know, Warehouse Deals items are unique and may have slight damage; the prices associated with these listings are equally singular and aren’t comparableAs a result, we aren't able to price match between Warehouse Deals listings.To help keep the promise that was made to you, and as a gesture of goodwill, I've applied a $Promotional Certificate to your accountAs this credit only applies to items sold directly by Amazon, make sure that is the offering you add to your cartTo assist with reordering, here is a link to the item:https://www.amazon.com/dp/B016IZ2SK0I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello,We took these action because of rights owner's complaints receivedTo maintain a trusted marketplace for buyers and sellers, we take immediate action when we identify buyer or rights owner complaints regarding the condition and authenticity of productsThe seller is always informed on
every action that is being taken and is given every opportunity to appeal backAfter thoroughly reviewing the seller’s account and appeal, we have in due diligence reinstated their listings if found appropriateThese reinstatement as well are communicated to the seller as and when there are changes made on their accountSincerely, Seller Performance Team Amazon.com

Hello ***,I'm MaheshB*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the inconvenience caused to you with the authorization on your accountTo help
you with this, I have escalated the issue to our Payments Team, so that they can look into this and help us with the complete information.Issues like these take 3-business days of time, however, please be assured that I will update the information to you as soon as our team replies.I appreciate your time and patience in this regardsWe look forward to seeing you soon again.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have proof of the canceled orders with the order numbers that Sandhya stated were shipped, but were clearly canceledIf you review my amazon account and review orders these order numbers provided are under my canceled orders Please see attachment Sincerely,*** ***

Complaint: ***I am rejecting this response because: This is no resolution at all. It's a lot of general nonsense about being concerned, but no solution.Sincerely,*** ***

Hello, We have credited the seller to clear NSB

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm following up on behalf of my colleague, Mahesh, who is out of the office today.I'm sorry for the inconvenience.I've made an exception and applied a $promotional credit directly to your account for use on your next Amazon.com orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.When you place your next qualifying order (an item which is both shipped and sold by Amazon), you'll see the promotional funds listed on the Order Summary pageIf the funds aren't shown, please read the following to ensure your order qualifies:http://www.amazon.com/gp/help/customer/display.html?nodeId=3145051I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***I am rejecting this response because:
While the accept weekend delivery box under manage my address has always been checked yes, how does is even matter when the USPS does not deliver to my address due to your restrictions on my accountYou need to allow the USPS to deliver again to my address and this all goes away
I laid all this out in my response email to you which includes screenshots showing the different delivery times
Sincerely,*** ***

Hello ***,I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment with the cancellation of order #***As you may know,
being an online retailer we completely rely on our vendors for inventoryI've contacted our inventory department about 'Leatherman Surge Oxide Nylon Box, Black' and found that the vendor may not be able to provide us with this item anymore.I've verified your order has been cancelled and you have not been chargedSince the order has been cancelled, it will no longer appear in Your Account.When you place an order, we contact your bank for a purchase authorization to verify your card, but we don't actually charge you until the order shipsSince this order was canceled and never shipped, I can assure you that you weren't charged for itSome banks may hold funds in your account for these authorizations even if the order is canceledIf you used a debit card, please keep in mind that authorizations will typically appear on the account for to business days, but may appear for up to business days.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders.I've searched our website and see that same item is now available as sold by few third party marketplace sellersUsually, any seller procures inventory from his end and maintains them at his own fulfillment center, but not at Amazon fulfillment centerFor this reason, we're unable to send seller item as a replacement for Amazon item or adjust price on seller item.If you're still interested in same item, you may place a new order for it from below link from desired seller:https://www.amazon.ca/gp/offer-listing/B00286OZLO/ref=dp_olp_0?ie=UTF8&co...⇄ is always important for us to hear how customers react to all aspects of shopping at Amazon.caStrong customer feedback like yours helps us continue to improve the selection and plays an integral part in our quest to provide the best possible serviceWe take this kind of feedback seriously as it is valuable to us in helping us to continue to improve our program.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the Prime payment, I understand you are upset.I'd request you to read
through our policy about charging the available payment methods on the accounts, here's the link:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ confirm that you will not be charged for the membership again, and the refund would be processed with in the next 3-business days, excluding your bank's processing time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Dear Better Business,
Complaint: ***
I am rejecting this response from Amazon because it is too early to tell what Amazon will doI received the same message that Amazon sent Better Busines via email.
Sincerely,
*** ***

Hello Ms*** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our
goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've forwarded your message along to the appropriate supervisory department for their consideration.Regarding the seller, I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken.Also, I see that a full refund of $for the order #*** was already issued to your original payment method on April 9, 2018.You'll also be able to see the refund request here:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com