Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, as explained earlier we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.the order belongs to our partner website Amazon.co.jp and hence you will have to contact them for any assistance regarding the orderUnfortunately we will not be able to assist you further with this issueIf you wish the issue to be escalated, you can always contact the customer care at Amazon.co.jp and request the issue to escalated further. We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with my colleague and understood your concern.I understand
that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.Looking at your order I do understand that a wrong size was delivered to you, however I see that a new order was placed by you and I request you to wait till the promised delivery date for the order to arrive.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardPlease be assured we’ll continue working hard to ensure that you receive accurate services and also that the same doesn't get repeated.Thank you for your continued support and understanding as a Loyal Amazon Customer.I hope you'll consider this an isolated incident and give us another chance in the futureWe look forward to seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
It doesn't help with my problemAmazon can't blame/put all responsibility onto the sellerThey(Amazon) handles everything for the sellerThis includes packing and sending the item and therefore it is solely Amazons fault and responsibilityOffering me free shipment doesn't help meIf you live on a budget every dollar countsI hope that a different solution might be possible.Sincerely,*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the delivery date of your order #***.Thanks for
taking the time to write to us with your suggestions about "providing an option for customers to restrict their purchases based on geographical location".I can tell you've given this a lot of thought, and we're grateful you took the time and opportunity to send us your ideaWe are always happy to hear our customer's feedback on how we can improve the services we offerI've shared your comments with our internal teams for their consideration when planning future improvementsWe're constantly fine-tuning our presentation to provide our customers with a user friendly and efficient shopping experience.I've checked your order and see that items in this order were placed as sold and shipped by a third party marketplace seller, dfdsh sdgdshUsually, any seller procures item from his end and ships it from his own fulfillment center using desired carrier at his discretionThis seller has provided a delivery time-frame of May 26-June You can view the same tracking details on order level here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I see that you've contacted seller asking for an update on package statusUnfortunately, those messages got bouncedWe require our Amazon Marketplace and Merchant sellers to maintain accurate contact informationI've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is takenFor reasons of privacy, we cannot disclose the result of any investigation we may perform.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee claimYou may qualify to submit an A-to-z Guarantee claim only after three business days past the delivery date and your order meets the following conditions found here:http://www.amazon.com/gp/help/customer/display.html?nodeId=541260In this case, we request you to wait till June (days from delivery date of June 19) and then file A-to-z Guarantee claim from the below link:https://www.amazon.com/gp/a-z-guarantee/submit-claim.htmlYou'll also find information about submitting, eligibility, processing times and how to check your claim status on our Help pages:http://www.amazon.com/help/a-to-z-guaranteePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello,This is a followup email regarding Fire tablet which you've purchased.As per your request, a replacement of device has been created from our end to shipping address which you've specified.To know more details of this replacement order you can check Aaron under which device has been registered to.To return broken device, please check details how to return the item from account under which order was placed so that you can able to get access return label.I've created a prepaid mailing label you can access at the link below:***If clicking on the link doesn't work, please make sure you're signed into the account you used to place the orderOnce you're signed in, try clicking it again or copying and pasting it into your browser's address windowTurn off the wireless on your Fire tablet, insert it in a plastic bag, and put it in its original packagingWrite the reason for your return on the packing slip and include it with your returnYou'll want to ship your device using an insured shipping method with tracking.More information about Returns for Kindle and Fire tablet can be found on our Help pages at:http://www.amazon.com/devicereturnpolicyYou can reach Kindle Customer Support via phone or chat by clicking one of the links below:To contact us via phone:http://www.amazon.com/clicktocall-kindlesupportTo contact us via chat:http://www.amazon.com/clicktochat-kindlesupportThanks for choosing Amazon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

This has happened again for the third timeI also talked to ups the first time it happened when my game never arrived and they said amazon had never sent itThey had my money since the 25th of October and did not send out my gameI am waiting on another package right now that is lateOne lady I contacted told me she was going to cancel my prime membership because I was bothering herImmature and I struggled to get in touch with someone.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response
As a loyal Amazon customer, Amazon can review my shopping records over the last years and hundreds of purchases to determine I have not asked for this type of compensation until this caseThis situation is different in several ways that you and your other Amazon representatives have failed to address:
You continue to use the term “price matching” - however, this item was "Sold by: Amazon.com LLC.” A generally accepted definition of price matching is: "A company offers a price-matching guarantee to its customers, based on the advertised price for a specific product from a competitor. If a competitor offers the same product for a lower advertised price, the company will either match the lower price or refund the difference if the customer has already purchased the product from it.” Because the item I purchased was sold by Amazon, LLC (and not a third party), there’s no “competitor” and price matching is not the proper terminology Therefore, your "price matching" policy does not apply What does apply, is adhering to the standard business practice of selling the item at the price you have set for the item In other words, a company has the responsibility to always match its own price, especially if the item has not been received by the purchaser
This leads to the second point In my complaint, I asked Amazon to provide a shipping status, which they did not This is important for two reasons: (1) For an online company, shipping time is similar to the time a customer would pick up a product in a physical store and walk around with it while shopping before purchasing it and leaving with it In this hypothetical case, if the price were to change in the store before I left with it, do you not think the store would honor the new price? (2) The second point is the clear fact that I have not received the order yet contrary to your original shipping estimate This delay in shipping is not my fault and the fact you chose the shippingmethod for a Prime customer order was solely up to you Several other shipping methods are available to APO/FPO addresses with better tracking and accountability including FEDEX and DHL Therefore, if I were to reorder the product with the new price, what guarantee would I have they would ever arrive either? Amazon has had my money for over three weeks and I have not had the product I ordered
Amazon's answer and "price matching" policy discriminates US Armed Forces Service Members who are serving in remote locations around the world like myself We do not have the return shipping options, pioptions, and other recourse actions that can be taken by individuals in the continental United States It is obvious to me that Amazon does not care about such things and has grown into a company whose customer service is only driven by making a dollar instead of analyzing individual situations based on their merit and making a decision based on the facts provided, the customer loyalty, and most of all, just doing the right thing
All of this is unfortunate because of the damage Amazon has done to my confidence in their company Amazon can definitely expect a large change in my dedication to Amazon and I will to the best of my ability share this view and experience with my family, friends, and coworkers, especially those who serve overseas.Sincerely,*** ***

Complaint: ***
I am rejecting this response because:While I appreciate your response, my original request was for an explanation of your restocking fees. You charged me $to restock an item. Are your restocking fees based on the weight of the item, the original sales date, resale value, item availablity? What are your restocking fees based on?
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I couldn't find an Amazon Prime membership using the e-mail address from your message.If you know the e-mail
address your account is under, please write from that e-mail address so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below and give us a call or chat inWe're happy to help find the account and whatever else you need.***I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

In regard to Complaint ***the situation has been satisfied and refund was made to my account from Amazon.com Thank you for your help

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry you received a orange bike instead of pink bike as describedI see you placed this
order with our subsidiary Warehouse DealsWith Warehouse Deals' inventory constantly changing, we're unable to replace your order.I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems. Please know I've shared your feedback with our Warehouse Deals team for their consideration.As you may know, Warehouse Deals items are unique and may have slight damage; the prices associated with these listings are equally singular and aren’t comparableAs a result, we aren't able to price match between Warehouse Deals listings.To help keep the promise that was made to you, and as a gesture of goodwill, I've applied a $Promotional Certificate to your accountAs this credit only applies to items sold directly by Amazon, make sure that is the offering you add to your cartTo assist with reordering, here is a link to the item:https://www.amazon.com/dp/B016IZ2SK0I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I can confirm that the information you received from our Account Specialist team is correctThe decision to close your account is a final decision and we cannot transfer gift card balance from this account to your paypal accountWe have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: any business should review any prices before posting it online or displaying it on a storeby displaying an attractive price, it could draw a large activity online or a large crow to a store and that is not correctI could always use the excuse of displaying the wrong price just to draw attentionAlso price was there for quite a while, this was not minutes showing a lower pricetwo different excuses from seller, first he was hacked and second excuse that it was a mistake
I should be able to get item for price that I paid.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meHowever, I want to make note that the day I made the complaint a call was received from Amazon finally addressing the matter, and that the promotional offer was not put in my account until that dayWhich contradicts the response given from Amazon.Sincerely, *** ***

Greetings from Amazon,This Seller created a professional selling account with us in December This type of account has a monthly subscription of $39.99. Monthly subscription fee is charged to sellers even if there are no sales.As mentioned in the Amazon Services Business Solutions
Agreement under Service Fee Payments; Receipt of Sales ProceedsWe charge the credit card on file to get a payment for negative balanceWe need a valid bank account information to pay Sellers.To close their account, seller must contact our Seller Support team.Regards,

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you have not received your order which was placed on Monday, July 20, 2015.I'm sorry,
since more than days have passed after placing the order, we are unable to issue refundAlso I see that you have reported unauthorized activity on your account.Our account specialists have worked on this issue and reinstated your account and would request you to get in touch with the bank if you have not received the order # *** and dispute the charges.I've checked and see that our account specialists have sent an email already.Please feel free to contact us directly by replying to *** if we can be of further assistance.We look forward see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I have proof of the canceled orders with the order numbers that Sandhya stated were shipped, but were clearly canceledIf you review my amazon account and review orders these order numbers provided are under my canceled orders Please see attachment Sincerely,*** ***

Hello,
We are writing in response to the complaint filed against order ***Upon review of this dispute, we have confirmed this order is no longer eligible to be returned back to the seller, as the buyer/complainant did not request a return within the day window to be
eligible
The buyer received this order in the month of May and did not request a return until October 18thAs such, their claim was denied and instructed to contact the manufacturer for further assistanceThey will need to continue to work with the manufacturer in this case, as they should be willing to replace or repair any defective parts for an item under warranty
Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer/complainant withHowever, if they contact the manufacturer and the item is not under warranty, they are welcome to email [email protected] with proof from the manufacturer and any contact information, we will take further actionOtherwise, we must consider this claim closed
Sincerely,

Hello ***,I'm MaheshB*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am extremely sorry for the inconvenience caused to you with the authorization on your accountTo help
you with this, I have escalated the issue to our Payments Team, so that they can look into this and help us with the complete information.Issues like these take 3-business days of time, however, please be assured that I will update the information to you as soon as our team replies.I appreciate your time and patience in this regardsWe look forward to seeing you soon again.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaheshB***Amazon.comhttp://www.amazon.com