Amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment this situation have caused to you.I'm happy to inform you that we have restored your access to this account.You can now successfully sign in to your account and place orders.You can track the progress of your orders in the "Your Account" section of our website.We appreciate your patience while we conducted this investigation.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:It is more than frustrating, unfortunatelyI am greatly saddened not only to learn that an amazon seller is reselling returned chewing gum- a food product. I am even more saddened to know that not only was my A to Z claim denied because an amazon representative instructed me to consume it since it could not be returned, but also my negative seller feedback was removed.In the end I paid $for packs of gum instead of packs because of a dishonest seller who falsely advertised, and was blatantly blackmailed by him - He said I would be refunded only if I removed my review after offering only a partial discount- and my feedback was removed, and a seller is reselling used gum and is blackmailing people to remove their feedback so he has 100% seller rating.Frustrating doesn't really quite cover it, and I would like to be taken seriously. An amazon representative told me on the phone that I could consume the packs he sent since it could not be returned, as it was a food product. Then the seller informed me he wanted it back to resell.Has he sold the gum I consumed to anyone else before me?No one would even write him an email telling him he couldn't resell a food product.I find this absolutely ridiculous, and dangerousI'm not sure how Amazon, the large company it is, isn't more concerned that someone is using their platform in a manner that could potentially injure their customers. Thank you for your time,***
Sincerely,
*** ***

Hello *** ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your account is put on hold.I need to look into the problem with my Account Specialist
Team, and it'll take a bit more time than usual.I just wanted to let you know I'll write back sooner with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you are not able to access your amazon.com account even though you have drafted the check with
the tele check.To help resolve this issue, I've teamed up with our payments team and accounts specialist team and would request you to provide me 2-business days so that I can get back to you with an update on this issue.I realize asking you to wait for 2-days would be disappointingHowever, please understand that I would like to resolve this issue at your satisfaction and appreciate your understanding!We look forward seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Wilmani

Hello ***I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #*** and
I appreciate you taking time in bringing this to our attention.I understand that this order never arrived and the seller couldn't assist youLooking at your order, I see that it was placed with U2sky , a seller on our websiteAll Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z Guarantee.I've checked and see that the A-z claim was filed on April 14, and has been granted on April 21, A refund was initiated for order #*** on April 21, in the amount of $It's processing normally, and you'll see the credit in 3-business days.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the order.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Please provide your response within calendar days so as to avoid closure of the complaint as assumed resolved
August 28,
First, I never knowingly applied for “Amazon Prime benefits.” I do not know what it is! I assume your company simply added the “service” when I ordered a toy for my grandchild. Certainly, there was no question asked when I ordered, “Do you wish to order Amazon Prime benefits?”
I have had to take time each time I received a statement from my Visa credit card to call your company. Each time I am reassured over the phone that the matter will be taken care of, and a $refund will be posted to my credit card. I have received three e-mails and two snail mails saying the matter will be resolved, but it never is. My August statement still showed the charge, and that is the reason I appealed to the Revdex.com for help
I do hope that this matter will be corrected by the time I received my September statement
Sincerely,
*** ** ***
Sincerely,*** ***

Hello ***,I'm Arnold from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've checked your previous correspondence with my colleague and understood your concern.I understand
that, as a member of Amazon Prime, you expected 2-day delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.Looking at your order I do understand that a wrong size was delivered to you, however I see that a new order was placed by you and I request you to wait till the promised delivery date for the order to arrive.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.In addition to our large selection, One of our aims at Amazon.com is to provide a convenient and efficient service to our Esteemed Customers; In this regard, we haven't met that standardPlease be assured we’ll continue working hard to ensure that you receive accurate services and also that the same doesn't get repeated.Thank you for your continued support and understanding as a Loyal Amazon Customer.I hope you'll consider this an isolated incident and give us another chance in the futureWe look forward to seeing you again soon Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello, Thank you for writing to usWe have reviewed the seller's appeal and based on the information they provided, We may let them list this content again if we receive a retraction from the rights ownerIf the rights owner agrees to retract the complaint, they must send the retraction to us at [email protected] Sincerely,Amazon.com

Hello, We have reviewd the claim and found that buyer is eligible to return the item, we have contacted the seller for additional information and are awaiting a response. In summary , we have currently contacted the seller for more information on the claim and we will get back to the buyer within few business days. Sincerely,Ajith

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint related to your kindle and accountsSince this is a unique situation, I am
collaborating with the accounts specialist team and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with the delivery of your recent ordersAs a
Prime member myself, I completely understand that Prime deliveries are expected to be quick, efficient, and stress-freeWe've come up short on those expectations recently, and I'm very sorry.Further to your correspondence, I'm collaborating with the appropriate teams to work on thisPlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patienceAs soon as I receive an update from our team, I will get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

In regard to Complaint ***the situation has been satisfied and refund was made to my account from Amazon.com Thank you for your help

I still feel their responce is not fair nor is it good customer service I also had to call to get the $credit for the pillow that I didn't receiveGood customer service would have been to issue the credit and advise me it was resolved. Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because:this has nothing to do with the itemy'all just wanted to steal my money again ..for the 3rd time
Sincerely,
*** ***

Revdex.com:
Dear Revdex.com,
I DID, in fact, respond to this complaint that I accepted it !!Sincerely, *** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that your account has been closed by our account specialist team for not meeting the terms of our
Conditions of Use agreement.When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. If you had open orders on this account, those orders were canceled when we closed the account. After a thorough review, we have decided not to restore your full access to this accountYou will not be able to place orders with our site. We are unable to offer any additional insight or action on this matter. Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I'd like to thank you for providing us time to research this issue.I've checked with our concerned team and they'd request you to send the URL for the page which is having issues.If you are concerned about the "Browsing history" page at https://www.amazon.com/gp/history , which we do not own (we own the "Your Orders" page).Also, I agree that as you scroll down the browsing history page, it starts to bog down a bit, probably because of using some kind of continuous scroll implementation with lots of images.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although I am not satisfied with the selling service offered by Amazon
Sincerely,
*** ***

Complaint: ***
It went to her P.O.Band she signed for it! THE TRACKING IS WRITTEN ON THE PROOF OF PICK UP DOCUMENT !! DO YOU NOT SEE IT? Attached picture proof-of-delivery in a P.O.BOX DELIVERTHE DELIVERY CONFIRMATION IS THE SAME THING AS THE MAIL & MORE PROOF OF PICK UP..I DON'T GET YOUR REASONING? *** *** *** I am rejecting this response because:
Sincerely,*** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend a sincere apology for any frustration this matter has causedThis is certainly not
what we want our customers to experienceI've escalated this directly to the appropriate Management Teams.Upon checking, I see that we've re-sent your digital music purchase to My Music (https://music.amazon.com), which you can access through Amazon Music for Web or the Amazon Music app on any of your compatible devices.To download music to your device, tap the vertically stacked dots on the right side of any song and tap "Download."You can also tap the "Download" icon (downward arrow) next to the playback controls on any album page to download the entire album at once.Once your music is downloaded, you can find it in the "Offline Music" and the “Recents" (Download Tab) sections of the Amazon Music appFor iOS devices, Offline Music Mode must be enabled to view the Offline Library.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com