Amazon.com

Complaint: ***
I am rejecting this response because:It is more than frustrating, unfortunatelyI am greatly saddened not only to learn that an amazon seller is reselling returned chewing gum- a food product. I am even more saddened to know that not only was my A to Z claim denied because an amazon representative instructed me to consume it since it could not be returned, but also my negative seller feedback was removed.In the end I paid $for packs of gum instead of packs because of a dishonest seller who falsely advertised, and was blatantly blackmailed by him - He said I would be refunded only if I removed my review after offering only a partial discount- and my feedback was removed, and a seller is reselling used gum and is blackmailing people to remove their feedback so he has 100% seller rating.Frustrating doesn't really quite cover it, and I would like to be taken seriously. An amazon representative told me on the phone that I could consume the packs he sent since it could not be returned, as it was a food product. Then the seller informed me he wanted it back to resell.Has he sold the gum I consumed to anyone else before me?No one would even write him an email telling him he couldn't resell a food product.I find this absolutely ridiculous, and dangerousI'm not sure how Amazon, the large company it is, isn't more concerned that someone is using their platform in a manner that could potentially injure their customers. Thank you for your time,***
Sincerely,
*** ***

Hello ** ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you thus far regarding the discount offered for your Order ID:
***.I've verified and issued refund of $to your MasterCardPlease allow 3-business days for the refund to complete online.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,We have a specialized team that is in charge of researching missing products from FBA shipmentsOur records show that this team is currently researching the missing unit from shipment #***.Seller will get an update from that team directly as soon as they are
done with their investigation.Regards,

Hello ***I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your orderThis is certainly not what we want our
customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I can absolutely understand your frustration and it's truly regrettable for the concern this has causedI've personally delivered your feedback to our right team to look after this.After reading through your email, I understand that you would like a shipping refund of this Order ID: ***Upon checking, I see that we have issued full refund for shipping charges $to the same payment card, refund will be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:***Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello from Amazon,
We are unable to credit the seller for this transaction as the seller sold a different item to the buyer other than the one advertised
In summary we are unable to take the action requested by seller, as the seller sold against the posted amazon
policy
Sincerely,
Ajith

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for the experience you’ve had trying to use promotional certificate while placing the order on our website.Your current promotional balance is: $Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there)The promotional certificate you're trying to redeem has already been added to your account.If the total cost of the items you're purchasing exceeds the amount of the promotional offer, you'll be prompted to provide your payment information for the remaining balancePromotional certificates can only be used on items sold and shipped by Amazon.com and may not be applied toward the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=201134220If still you have trouble in using promotional certificate, please contact our customer service team and we will be happy to help you outTo speak with us, you can visit our Help pages (http://www.amazon.com/help), click the "Contact Us" button, enter your phone number through the Phone tab, and we'll call you!This should help connect you directly with a member of our customer service team without you having to go through any prompts or directivesWe're available hours a day, days a weekAlternatively, You can also reach Customer Service via e-mail or chat:http://www.amazon.com/contact-usPlease feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We certainly understand your concern regarding the payment on the ordersI've verified that the below orders
has been canceled and you have not been chargedHowever, you may see an authorization charge on your statement:When you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceled.When you place an order, the credit card terminal connects to the credit card processor which verifies that the your account is valid and that sufficient funds are available to cover the transaction's costAt this step, the funds are "held" and deducted from the your card (or bank balance, in the case of a debit card) but are not yet transferred to the merchant.When you cancel it, we don't proceed with the chargeThis hold time may vary from bank to bank and may sometimes be up to daysUnfortunately, we don’t have an option to remove the authorizations before the card-issuing banks time line or amend their terms and polices.The only entity that can do it, is the Issuing BankI request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank and may sometimes be up to days.I can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization in questionHere’s that information:- Settlement Verification Code: ***I'm sure your issuing bank will drop off the authorization charges at the earliestYour money is safe with Amazon.comWe stand behind transactions made on our website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the Prime payment, I understand you are upset.I'd request you to read
through our policy about charging the available payment methods on the accounts, here's the link:https://www.amazon.com/gp/help/customer/display.html/ref=hp_left_v4_sib?ie=...⇄ confirm that you will not be charged for the membership again, and the refund would be processed with in the next 3-business days, excluding your bank's processing time.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with the recent traon Amazon.com.Since this is a unique situation,
I'm collaborating with the appropriate teams involved to get this investigatedPlease allow me 2-business days to get back to you with more information on this.Again, I apologize for this frustrating experience and I regret you've had to spend time dealing with this.Thank you so much for your patience while we look into this issueI'll send you an update as soon as I have additional details.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consent.I have
checked your account and see that you've accepted the offer which we provided for the Prime trialI'm sorry if you are unaware of this.To confirm this, we've emailed explaining the details of this membership with the subject ", Welcome to Your Amazon Prime Free Trial".The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continue.We've confirmed that a refund of $was issued to your Discover Card on July 26, for your Prime membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.As Discover does not supply us with a reference number for the refund, you'll need to contact them for any further assistance regarding this matter.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsMaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint related to your kindle and accountsSince this is a unique situation, I am
collaborating with the accounts specialist team and have forwarded the details to work on a resolutionI ask that you please allow me 3-business days to research the issue further.As soon as I receive any information, I will email you with an updateIn the meantime, if there is anything you need, please feel free to reply to my email.Thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm truly sorry to hear your phone was damaged/impacted due to the USB Cable which you purchased from
Amazon.com.I've reviewed your complaint, although I completely sympathize with your situation, I'd like to inform you that we won't be able to refund for damage that occured.Our ''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing."You can read the full details of this policy at the following link:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m sorry to hear your order for the "WIKA Process Pressure Gauge" arrived later than the Guaranteed
Delivery Date.I understand how important the timeliness of delivery is - especially for our Prime members - and apologize for the frustration this causedIt’s disappointing that you’re having difficulties with deliveries and realize our choice of carriers reflects on our business as a wholeRegardless of the reason we choose to partner with a particular carrier, you should still expect to receive the same level of service across the boardI'm sorry this hasn't been your experience with UPS.With that said, I’ve shared the information you provided about UPS with our Transportation team.I've applied a $promotional certificate to your account, which you can use the next time you order an item sold by Amazon.comI realize this certificate cannot make up for the inconvenience you've experienced in this case, but hope you will accept it as a gesture of goodwillFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages:http://www.amazon.com/help/promotionalcertificateWe want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustWe may not be able to avoid ever having a delay, but we want you to have a consistent shipping experienceOur goal is to provide a service that is both excellent and sustainable.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceWe hope to see you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Thanks to the Revdex.com for their assistanceI am appreciative.Sincerely, *** ***

Complaint: ***
I am rejecting this response because: Hello, It is not me who said $and $It was amazon who said they will offer me refund for $and $There is no misunderstandingi don't even know where refund for $came fromPlease see the attached email screenshot which I received from amazon promising me the refund.
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm still appalled that the only thing to finally get some response and action was to file a public complaint about the companyI strongly feel that the company needs to increase its issue resolution practices, and provide escalation options to it's customers
Sincerely,
*** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry, after a thorough review, we have decided not to restore your full access to this account and I'm sorry that we won't be able to issue refund for the gift cardWe have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site
If you had open orders on this account, those orders were canceled when we closed the account.
You can view our Conditions of Use here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
All other accounts related to yours have also been closedIf you were to open a new account, it would also be closedWe will not accept any additional orders placed under a new account, and we won't issue further refunds for those ordersWe've forwarded your comments to the appropriate team for review. I appreciate the time you've taken to share your thoughts.
Regards,
Wilmani

Complaint: ***I am rejecting this response because the item shows delivery and signature confirmationAmazon is too stupid to realize or comprehend this because they outsource to is. Sincerely,*** ***

Thank you for your inquiry,
A full investigation has been completed by our team that deals with shipment discrepancies. After working with the Seller, the Seller has confirmed that the missing units from this shipment were never shipped by their manufacturer, meaning, Amazon did not lose the inventory, nor is the Seller eligible for reimbursement. Since the Seller has been able to confirm that the units were never shipped to an Amazon warehouse, there is no further action for Amazon to take
Please let us know if there are additional questions

Hello ***,I'm Bhaskar A*** from Amazon.com and I'm responding behalf of Mr***I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.It's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI'm sorry to hear this wasn't what you've experienced.I've checked your conversation with our Customer Service team and found that you've agreed to keep the item and buy the missing parts to fix itTherefore, we've issued a partial refund of $to your Visa card on June 20, Our system indicates that the refund has been completedI'd request you to check with your bank for this refund and let us know if you aren't able to find the refund.Also, I see that we've received your return for "Printrbot Metal Simple 3D Printer Kit", and a refund of $was issued on July 13, You'll see the refund on your credit card statement in the next 2-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Now, the total refund issued on your order is $Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Bhaskar A.Amazon.comhttp://www.amazon.com