Amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patience while I was working on your query.Upon the investigations that was done by our team,
we have restored access to your account successfully.However, To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me although I am not satisfied with the selling service offered by Amazon
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I provided documents that support my claim
These documents were not acknowledged or reviewed
The response I received looks like a form letter that does not address my concerns regarding price advertising
Once again I have documents that I provided that support my claim but that seems to not matter to Amazon
Their insistence to not honor a price difference of $is deplorable and illegal
When I asked for contact information to their corporate office I was told not to contact them again
I suppose Amazon is a large enough company to get away with this and losing a single customer won't effect them but it effects me
I'm a long time Amazon customer since they started online in 1994, I have two amazon store credit cards and subscribe to their Prime service
Again I'm just a single disappointed customer and losing my business does not matter
Sincerely,*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the condition in which your items arrivedI
understand you are upset.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our fulfillment and transportation teams to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We have restored your access to this accountYou can now sign in and place ordersIf you still have any
problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpTo add payment methods and shipping addresses, you can either enter it during checkout, or you can add the information by going to "Your Account" (www.amazon.com/your-account)Thank you for your patience and we are sorry if any inconvenience was causedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.As informed earlier, the dispute which you have filed was successfully closed in your favor, and the refund should reflect on your credit cardI've contacted our billing team and they confirmed that we mistakenly charged you for this order #***In this case, we've requested a refund of $1,to your Discover cardThis refund will go through within 3-business days and will appear as a credit on your next statement.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Hello,Thank you for writing to us for this complaintWe requested the customer (buyer here) to return the item to the seller as per our return policyHowever, the buyer denied to do so and has come back now with thuis complaint after monthsWe apologise but we will not be able to assist the
customer in this case as the return window has expiredPlease consider this transaction complete.Please write back to us for any further queries

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the refunds.I see that you have contacted us via chat and the
agent was able to explain the refunds to you.On March 22, 2018, the refunds were issued as follows:$5.00, $5.00, $20.00, $and $which is what you say $and $So you will need to look in your card statement for these refundsI am sure this will help you.If you still didn't find, please let me know by replying to this email and I will be happy to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,
We cannot reverse the claim decision for order *** unless the buyer asks us to withdraw the claim or confirms receipt of the merchandiseShipment information was not submitted to prove delivery.You are welcome to ask the buyer to contact us, but please keep in mind that
contact between parties must be respectfulWe do not allow inappropriate or excessive contact between parties
Sincerely,

Hello *** * ***,I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear the trouble you had with the charges
on your account.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused with regard to your accountWe certainly don't want our customer to
experience something like this.I've checked your previous correspondence with us and understood our concern.As per your request we've closed your account permanently and can confirm that it cannot be accessed by any one else. In future if you would like it to be reopened, please write back by visiting this link:www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=accYour understanding and patience is highly appreciatedWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you are referring to a different order that was not delivered.We do have a policy if the items aren't delivered from third party sellers they would be covered with A-Z Guarnatee claimHowever, I see that you have the same problem with many of your orders previouslyA careful review of your account reflects that your package contained the correct item(s) upon leaving our Fulfillment Center and showing as deliveredIt's important to us that our customers receive the products they purchase from Amazon.comWe appreciate your business and regret that these items haven't been delivered to youLost shipments are certainly inconvenient for you and costly for Amazon.comAmazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier."We advise you to contact the carriers as well as your local authorities, if necessary, in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentIf an online police report isn't available, we’ll need the police department name and the police report number regarding this incidentWithout the police report, we're unable to take further action.Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because:Sincerely,*** *** I think we should contact Supreme HardwareThey are the ones that supplied the productsI don't understand that if you buy from Amazon that they can not accept a returnSupreme Hardware never responded to my emailsCan we contact them about the issue?

Hello,
While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decisionSincerely,Merchant Review TeamAmazon.com

Hello Ms***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI realize this has been a frustrating experience, and am really sorry about this.Please do understand that when you place an order with us, we contact your issuing bank to confirm that your method of payment is validWe don't actually charge your card at this timeWe don't charge you for an item until we ship it to youBecause of this, the order status displayed in Your Account will not change if an authorization attempt fails.I recommend contacting your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders which depends on the policies of your bank
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding item which you've received.Amazon.com works very hard to ensure that
customers have a convenient shopping experience on our websiteOur items have been acquired from the manufacturers or through authorized retailers and we guarantee their authenticityPlease visit the below links to know more:Here are our Conditions of Use:https://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330_...⇄ Anti-Counterfeiting Policy:https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=20116...⇄ checking, I can confirm that our CS team provided return label to return the item and as soon as we receive item we will process refund for item.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We value your business and look forward to serving you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the closure of your account despite the requested details were sent for verificationI
certainly understand where you're coming from and, to be honest, I agree with youThat said, my department isn't in charge of the account activities, so I'm limited in what I can do about your situation.Currently, I'm reaching out to account specialist team to inquire about this which may take 3-business days, and I will follwith you once I have some additional information.Once again, I appreciate you bringing this to our attention for reviewI'll be in touch soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you had issues with the accountThis is certainly not what we at Amazon would want for you, and I know that I would be just
as disappointed had I experienced this myselfThe appropriate management teams have been made aware of your experience and will determine if additional training is needed.I've reached out to our Account specialists team and they have reinstated your account and it is currently active and you can use your gift card funds normallyIf you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpThe current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcYou should be able to sign in without any further problemsPlease know the measures we took to verify your information was to protect you, and I regret it only resulted in frustration.Your account is completely active and you will be able to place new orders for the items which were cancelled.My apologies again for this situation, I know this has been a very disappointing experience for you, as a goodwill gesture, I've issued $discount promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart.Please note that this credit will not appear in your account and only work on items which are both sold and fulfilled by AmazonThis credit does not expire.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***We’re truly interested in preventing issues like this from happening againWe'll consider your comments as we plan future improvements to our system.I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that your account has been closed by our account specialist team for not meeting the terms of our
Conditions of Use agreement.When we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site. If you had open orders on this account, those orders were canceled when we closed the account. After a thorough review, we have decided not to restore your full access to this accountYou will not be able to place orders with our site. We are unable to offer any additional insight or action on this matter. Regards, Manikanth T. Amazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding payment of your Trade-ins #TRN*** and TRN-***.I've
checked and can confirm that Gift card refund of $issued for TRN*** and $for TRN-*** has been sucessfully issued to your account on March 11, 2016.I also found that this Gift card refund has been issued on your new purchase of "PlayStation 1TB Console - Call of Duty: Black Ops Limited Edition Bundle " for order #***Regarding item " Bayonetta 2: Prima Official Game Guide" of your Tradein #TRN-***:I see that this item has been returned back as it was scanned as Wrong Item due to ISBN missing on this bookHence, gift card has not been processed for this book.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com