Amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear of the problems you had with Shiatsu Massage PillowAmazon isn't responsible for any damage which may be caused by the productYou can view more information in the Disclaimer of Warranties and Limitation of Liability on our Help Pages at the below link:http://www.amazon.com/conditionsofuseAdditionally, we recommend you work with the manufacturer for any product defects or damages caused by the product***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello Mrs***,I'm *** *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand the disappointment you've had with your orderIt's not our intent to let a
customer down, but have a pleasant shopping experience at Amazon.comWe always appreciate customer input on how we can improve our services; I've forwarded your comments to our internal department for review.I see that you've placed this order on November 28, which is sold by sellers, fulfilled by Amazon.com on our websiteSince your order was placed with a sellers on our website, we can't replace items sold by them that are fulfilled by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: ***).Since the order was fulfilled by Amazon and our customer service handles concerns with the items, we're slightly limited in that we're not able to exchange or send a replacement because of potential fluctuations in the seller's inventory.I want to make this right for you, so I've requested a refund for $68.37, the full amount of this item, including any shipping costsOnce processed, you'll be able to see the refund here:***If you still want the item and it's available to be shipped by Amazon or from the same sellerPlease feel free to place a new order with expedited shipping, and I'll be happy to refund One-Day shipping costsIf this is something you'd like to do, please let me know once the new order is placed and I'll refund/remove the costs by replying to this email.You can reply directly to this e-mailI hope to hear from you soon

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: ***This is certainly not what
we want our customers to experience.I wanted to send you a quick e-mail to let you know that I'm still working on this issue with our appropriate teamIt usually takes 1-business days for this sort of research, but in this case it's taking a little longer.In this case, I'll write back in 2-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeel ZAmazon.comhttp://www.amazon.com

So far I got an email with a credit of 150.00, this is not
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I've reviewed your response and understand that you have received $off first purchase on amazon.com.Please
be informed that the $is off on your first purchase of the retail
item placed on sold and shipped by amazon.com and won't apply for prime
now.As explained earlier, store card can't be used to place order for prime now items.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***
I am rejecting this response because: Amazon again is simply not head spearing this issue and we are going in circles again for the 10th timeI went to the Sellers address at NGlendale Avein Glendale CA and there in no cyber overstock facility thereI would like for a Amazon to take the full initiative and get this resolved asap - it's going on almost months and I cannot believe we cannot correct thisRemember that this item was supposed to be a Christmas gift to my son- I would really appreciate this matter to get resolved.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am positive that I chose the delivery method that would take the longest because it was free shipping. I was never informed throughout the check out process that I was selecting a Prime Membership. I also don't think that I would have selected to keep my profile on record as I'm usually cautious about leaving credit card info on servers (I might be wrong about keeping my profile on record .) But I'm positive that I did not select a Prime Membership and I was not informed that I was purchasing a Prime Membership
Sincerely,
*** ***

Dear Revdex.com
Please list on your website "unresolved" as the bottom line is I was asking for an additional $credit from Amazon Unfortunately the staff that were assigned to this case failed to see what I was asking for Consumers should be aware that this was NOT resolved however your internal process is please for consumers sake list this as "unresolved to consumers satisfaction"Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** *** I think we should contact Supreme HardwareThey are the ones that supplied the productsI don't understand that if you buy from Amazon that they can not accept a returnSupreme Hardware never responded to my emailsCan we contact them about the issue?

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI'm still appalled that the only thing to finally get some response and action was to file a public complaint about the companyI strongly feel that the company needs to increase its issue resolution practices, and provide escalation options to it's customers
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the closure of your account despite the requested details were sent for verificationI
certainly understand where you're coming from and, to be honest, I agree with youThat said, my department isn't in charge of the account activities, so I'm limited in what I can do about your situation.Currently, I'm reaching out to account specialist team to inquire about this which may take 3-business days, and I will follwith you once I have some additional information.Once again, I appreciate you bringing this to our attention for reviewI'll be in touch soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,
While we appreciate the seller’s interest, we are unable to provide information on our investigation methodsAfter a thorough review of their account and all information they have provided, we will not be reversing our decisionSincerely,Merchant Review TeamAmazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand that you are referring to a different order that was not delivered.We do have a policy if the items aren't delivered from third party sellers they would be covered with A-Z Guarnatee claimHowever, I see that you have the same problem with many of your orders previouslyA careful review of your account reflects that your package contained the correct item(s) upon leaving our Fulfillment Center and showing as deliveredIt's important to us that our customers receive the products they purchase from Amazon.comWe appreciate your business and regret that these items haven't been delivered to youLost shipments are certainly inconvenient for you and costly for Amazon.comAmazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier."We advise you to contact the carriers as well as your local authorities, if necessary, in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentIf an online police report isn't available, we’ll need the police department name and the police report number regarding this incidentWithout the police report, we're unable to take further action.Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because:
This is completely unacceptableAmazon has stolen money from me and refuses to refund it! saying you'll "send feedback" about USPS does nothing to the $I've lost! I will be contacting my financial institution and requesting they reverse the transactions in this case
Sincerely,*** ***

Hello from Amazon.com As previously mentioned, we do understand your position, you will need to return the item to the seller before we can move forward with this claimWe know that this is not your ideal solution, but we do believe it is a fair one.Please reply to this message with the
return detailsYou also stated earlier:-"I threw the TV chest in the trash"This clearly indicates that as per the info you provided, the item was discardedHowever since now you stated that the item is in your possession, kindly return the item and provide us the return detailsTo help resolve your claim quickly, we are happy to check in on the progress of your returnSimply reply with the name of the courier and the tracking numberIf we see that your return has arrived and the seller has not issued a refund, we will contact the seller.-- Order Number: ***-- Date of Claim: February 17, 2017Sincerely,

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've investigated your account and confirmed the $charge you reported was for an Amazon Prime subscription; however, I don't see an Amazon Prime membership associated with your accountI'm very sorry about this.However, I've issued a refund to your Visa in the amount of $This refund should go through in the next 3-business days.Perhaps you can check with family members living in the household who may have had permission to use this Visa card.I hope this helpsWe look forward to seeing you again soon.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've rechecked with our appropriate team and confirmed that your account was closed for using invalid gift cards as payment method on Amazon.comDue to security reasons, we won't be able to release the outcome of the investigationI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Thanks for your understanding. Vijay K.Amazon.comhttp://www.amazon.com ================================

Hello,
We cannot reverse the claim decision for order *** unless the buyer asks us to withdraw the claim or confirms receipt of the merchandiseShipment information was not submitted to prove delivery.You are welcome to ask the buyer to contact us, but please keep in mind that
contact between parties must be respectfulWe do not allow inappropriate or excessive contact between parties
Sincerely,

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would just like to add that the nasty tone of this "gesture of goodwill" is a disgraceIt's also a disgrace that Amazon (Amazon, for goodness sake!!) gave me, a small seller, such a hard time for less than $They made an error and then proceeded to do everything to hold me responsibleThey should be ashamed of themselves!Sincerely, *** ***

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and see that we have sent you emails on October 25, 6:PM (PDT) saying that we are not able to charge your order# *** using your Bank account and we have asked to change the payment method and we have cancelled the order
However, I can see that our customer service agent has already issued a $promotional credit even though it is not an error from amazonAnd I'm sorry that we cannot be able to offer $gift card as a compensation as you requestedI further checked that the item is currently not available with any sellers on amazon.com
Regarding your prime subscription cancellation, I see that it was activated on August 5, and the Expedited free two day shipping was already used on orders and hence your prime is not eligible for a full refund or a prorated refund
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani