Amazon.com

Complaint: ***
It went to her P.O.Band she signed for it! THE TRACKING IS WRITTEN ON THE PROOF OF PICK UP DOCUMENT !! DO YOU NOT SEE IT? Attached picture proof-of-delivery in a P.O.BOX DELIVERTHE DELIVERY CONFIRMATION IS THE SAME THING AS THE MAIL & MORE PROOF OF PICK UP..I DON'T GET YOUR REASONING? *** *** *** I am rejecting this response because:
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am still without dollars and some change, we canceled an order due to finding the items cheaperWaiting for that to be refundedThey promised me promotion which means I have to add my debt card and couldn’t just give it to me as a gift cardI am very disappointed and I fear even asking for a replacement to my toddlers kindle

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding released date delivery of the
order #***.Once you place an order, the orders will be fulfilled in first come first serve basis.However, I’m terribly sorry to hear about your poor delivery experiences, and I truly appreciate you making us aware of itAt Amazon, we pride ourselves in being the world’s most customer-centric company.Regrettably, our delivery partner hasn't been meeting our high standards of lateWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriouslyI've personally reached out to our inventory station to make them aware of the issues you've had.Our delivery estimates are based on item availability, selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Also, I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.To compensate for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I understand your concern regarding the
refund of $As mentioned earlier, I've checked and confirmed from
our end that the refund was processed and successfully accepted by your
bank.Amount Refunded: $13.90Date of Refund: 04/10/2017Reference Number: ***Refund accepted by BankPlease
provide this information to your bank and dispute the original charge
as "refund never processed." At that time, your bank will follow the
path back to our payment processor to locate the refund.I
realize you're upset, and I regret we've been unable to address your
concerns to your satisfactionHowever, we'll not be able to offer any
additional insight or action on these matters, and any further inquiries
on this matter will not receive a response.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Revdex.com:
Dear Revdex.com,
I DID, in fact, respond to this complaint that I accepted it !!Sincerely, *** ***

Complaint: ***I am rejecting this response because:
This is completely unacceptableAmazon has stolen money from me and refuses to refund it! saying you'll "send feedback" about USPS does nothing to the $I've lost! I will be contacting my financial institution and requesting they reverse the transactions in this case
Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I've reviewed your response and understand that you have received $off first purchase on amazon.com.Please
be informed that the $is off on your first purchase of the retail
item placed on sold and shipped by amazon.com and won't apply for prime
now.As explained earlier, store card can't be used to place order for prime now items.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello Mrs***,I'm *** *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand the disappointment you've had with your orderIt's not our intent to let a
customer down, but have a pleasant shopping experience at Amazon.comWe always appreciate customer input on how we can improve our services; I've forwarded your comments to our internal department for review.I see that you've placed this order on November 28, which is sold by sellers, fulfilled by Amazon.com on our websiteSince your order was placed with a sellers on our website, we can't replace items sold by them that are fulfilled by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centersAs their own stock can fluctuate (more information about our FBA sellers can be found here: ***).Since the order was fulfilled by Amazon and our customer service handles concerns with the items, we're slightly limited in that we're not able to exchange or send a replacement because of potential fluctuations in the seller's inventory.I want to make this right for you, so I've requested a refund for $68.37, the full amount of this item, including any shipping costsOnce processed, you'll be able to see the refund here:***If you still want the item and it's available to be shipped by Amazon or from the same sellerPlease feel free to place a new order with expedited shipping, and I'll be happy to refund One-Day shipping costsIf this is something you'd like to do, please let me know once the new order is placed and I'll refund/remove the costs by replying to this email.You can reply directly to this e-mailI hope to hear from you soon

Hello from Amazon.com As previously mentioned, we do understand your position, you will need to return the item to the seller before we can move forward with this claimWe know that this is not your ideal solution, but we do believe it is a fair one.Please reply to this message with the
return detailsYou also stated earlier:-"I threw the TV chest in the trash"This clearly indicates that as per the info you provided, the item was discardedHowever since now you stated that the item is in your possession, kindly return the item and provide us the return detailsTo help resolve your claim quickly, we are happy to check in on the progress of your returnSimply reply with the name of the courier and the tracking numberIf we see that your return has arrived and the seller has not issued a refund, we will contact the seller.-- Order Number: ***-- Date of Claim: February 17, 2017Sincerely,

Complaint: ***I am rejecting this response because it doesn't fix the problem that is still ongoing. Sincerely,*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've rechecked with our appropriate team and confirmed that your account was closed for using invalid gift cards as payment method on Amazon.comDue to security reasons, we won't be able to release the outcome of the investigationI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Thanks for your understanding. Vijay K.Amazon.comhttp://www.amazon.com ================================

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize
this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.I've checked your order # *** and see that there were two pickup requests and both of them were closed since the package wasn't ready at the addresses.They are created On: Tuesday, October 25, and Monday, November 21, You can check the tracking numbers : *** and *** respectively.While I understand you would like to get a refund for the EchoUnfortunately without the return, we are unable to issue a refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.We believe that an unauthorized party may have accessed your accountTo protect your information, we have:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Restored the gift card balance used during compromised activity.It may take 2-days for the gift card balance to be restored to your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized linkClick the link from the email and follow the directions providedYour new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at:Customers within U.Sand Canada: ***International customers: ***After signing into your account, you can view your gift card balanceGo to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.You will also need to:-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your recent orders which were returned.I've checked the tracking
on the return labels and I see that there is no tracking update on them.Further, I see that a full refund of $was issued for Garmin Forerunner Bundle Small, Teal/White on June 28, when you contacted our customer service team.In this case, as an exception I've requested refund for the remaining three items in the amount of $This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the cancellation of the order #*** , I understand you'd like
us to send the item at the same price.***, I've checked our website and confirm that this item is currently unavailable with us and aren't sure if we will receive this item back in stock or notWe apologize for all the inconvenience this situation has caused.Also, we will not be able to send the item at the same price as listed earlierOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI see that we e-mailed you a cancellation noticeYou weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, I'd like to thank you for providing us time to research this issue.I've checked with our concerned team and they'd request you to send the URL for the page which is having issues.If you are concerned about the "Browsing history" page at https://www.amazon.com/gp/history , which we do not own (we own the "Your Orders" page).Also, I agree that as you scroll down the browsing history page, it starts to bog down a bit, probably because of using some kind of continuous scroll implementation with lots of images.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because: I did not want to stream the videos in the first placeThat is why I chose to purchase them through Amazon UnboxAs the program is no longer accessable, and you do not want to issue refunds, I would like some form of compensationI would also like to see proof that I received this email, as I cannot find any record of itI have had this same email address for quite some time.Sincerely,*** ***

Complaint: ***I am rejecting this response because: the textbook was in perfect condition except when UPS delivery torn a small corner of the package I don't believe Amazon is being honest because the book is still in the package with the original label on the back of the textbook wrapper I can't stand when a company changes there mind for no reason when it was fault of UPS and Amazon when they pulled textbook out of package It's still intact and I hope Revdex.com and Amazon will come to their senses I can provide a picture of the front and back of textbook that has nothing wrong but corner of the actual wrapper
I don't want a PROMOTIONAL CREDIT because that isn't what was promised especially when I can't use it except for Amazon made products and movies, which I really don't want $worth of Amazon products I do plan on making sure my college friends know not to trade, purchase or buy textbooks from Amazon because the Customer Service is horrible
Upset Customer,*** ***

So far I got an email with a credit of 150.00, this is not
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received out of items you've ordered.I've checked your order details and verify
that a refund of $and $were issued to your Master card on October 12, for the of the items. Refunds typically process within 3-business days and appear as a credit on your statementThe refund will be issued in your local currency and calculated at the same rate used when you placed the order.We sent you a refund confirmation e-mails on October 12, and October 13, 2017.You can view details of the completed refund on your Amazon.com account here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***
http://www.amazon.com/gp/css/summary/edit.html?orderID=***Regarding your orders that were shipped by Amazon logistics, I've forwarded your feedback to our shipping team and collaborating with themWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com