Amazon.com

Hello *** * ***,I'm Prathyusha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to hear the trouble you had with the charges
on your account.Since this is a unique situation, I'm collaborating with our concerned team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me business days to research the issue so we make sure the matter is taken care of properly.Thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello,I'm writing in response to a complaint filed on your
behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a
copy of this message.I understand your concern regarding the
refund of $As mentioned earlier, I've checked and confirmed from
our end that the refund was processed and successfully accepted by your
bank.Amount Refunded: $13.90Date of Refund: 04/10/2017Reference Number: ***Refund accepted by BankPlease
provide this information to your bank and dispute the original charge
as "refund never processed." At that time, your bank will follow the
path back to our payment processor to locate the refund.I
realize you're upset, and I regret we've been unable to address your
concerns to your satisfactionHowever, we'll not be able to offer any
additional insight or action on these matters, and any further inquiries
on this matter will not receive a response.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry, after a thorough review, we have decided not to restore your full access to this account and I'm sorry that we won't be able to issue refund for the gift cardWe have closed this account because our records show that we closed another related account of yours for not meeting the terms of our Conditions of Use agreementWhen we close your account for violating the terms of an agreement, you cannot open a new account or use another account to place orders on our site
If you had open orders on this account, those orders were canceled when we closed the account.
You can view our Conditions of Use here:
http://www.amazon.com/gp/help/customer/display.html/?nodeId=
All other accounts related to yours have also been closedIf you were to open a new account, it would also be closedWe will not accept any additional orders placed under a new account, and we won't issue further refunds for those ordersWe've forwarded your comments to the appropriate team for review. I appreciate the time you've taken to share your thoughts.
Regards,
Wilmani

Hello,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their listingsThe seller was notified of this decision by e-mail on that dayWe took this action because there was a significant risk that the seller was offering counterfeit items on our siteOur
policies prohibit offering any item that has been illegally replicated, reproduced, or manufacturedSellers are responsible for ensuring their items comply with our policies before offering them on our siteAfter thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their listings till seller gets retraction from the rights ownerSincerely,Merchant Review TeamAmazon.com

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing to us and sharing your concern regarding the counterfeit productsI
understand that you would want us to take appropriate measures to make sure that all the sellers selling on Amazon.com aren't offering counterfeit products. Please be assured that all the products sold on Amazon.com are completely genuineAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine productsWe are always committed to ensure 100% Purchase Protection for customers by offering genuine products.We had raised an investigation with our seller executive team and after proper investigation, action will be taken, if necessaryThough we are unable to share the outcome of this investigation, I would like to assure you that corrective action will be taken.The quickest way to have this issue resolved is to contact the manufacturer directly for troubleshootingI request you to kindly contact Microsoft at 1100.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacementYou can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=***I also see that you have placed the order which is sold by seller and fullfiled by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centers.As their own stock can fluctuate (more information about our FBA sellers can be found here: http://www.amazon.com/o/tg/browse/-/106096011).I've requested a full refund of $for the itemsYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If you still want the item, please place a new order with One-day shipping.Please feel free to reply me directly to this e-mail with the new order number, we'll waive-off or issue a refund for the One-day shipping charges and price differecne(if any) for your new order.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any misunderstanding regarding the refunds.I see that you have contacted us via chat and the
agent was able to explain the refunds to you.On March 22, 2018, the refunds were issued as follows:$5.00, $5.00, $20.00, $and $which is what you say $and $So you will need to look in your card statement for these refundsI am sure this will help you.If you still didn't find, please let me know by replying to this email and I will be happy to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn you haven't received out of items you've ordered.I've checked your order details and verify
that a refund of $and $were issued to your Master card on October 12, for the of the items. Refunds typically process within 3-business days and appear as a credit on your statementThe refund will be issued in your local currency and calculated at the same rate used when you placed the order.We sent you a refund confirmation e-mails on October 12, and October 13, 2017.You can view details of the completed refund on your Amazon.com account here:http://www.amazon.com/gp/css/summary/edit.html?orderID=***
http://www.amazon.com/gp/css/summary/edit.html?orderID=***Regarding your orders that were shipped by Amazon logistics, I've forwarded your feedback to our shipping team and collaborating with themWe’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received your amazon echo dot promo when signed up for Amazon business
account.I've checked and confirmed from our team that your account is not eligible for the Echo Dot promotion.To be eligible for this offer, you are required to
sign up through the supplied link attached to the promotionIt appears
you used a different method of enrolling and therefore aren't eligible
to receive the promotional offer.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is at stake, and I sympathize with your frustration.We believe that an unauthorized party may have accessed your accountTo protect your information, we have:-- Disabled the password to your account.-- Reversed any changes made by this party.-- Canceled any pending orders.-- Restored the gift card balance used during compromised activity.It may take 2-days for the gift card balance to be restored to your account.You will need to reset your password when you return to our siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your password?" link to reach the Amazon.com Password Assistance page.After you enter your email address on the Amazon.com Password Assistance page, you will receive an email containing a personalized linkClick the link from the email and follow the directions providedYour new password will be effective immediately.If you have any trouble resetting your password, you can reach Customer Service at:Customers within U.Sand Canada: ***International customers: ***After signing into your account, you can view your gift card balanceGo to Your Account and then click "View Gift Card Balance" under the Gift Cards section in Amazon Wallet.You will also need to:-- Re-enter any addresses that you recently added to your account.-- Check your subscriptions, if you have any. You may need to update them.We do not know how this person got your siinformation because that happened away from our websitesSome techniques include using malicious software to capture a user's keystrokes, trying commonly used passwords, and sending fraudulent emails that ask users to provide or update personal, financial, or other account information (commonly known as "phishing").For information about safe online shopping, visit the "Security & Privacy" section of our Help pages.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with your recent orders which were returned.I've checked the tracking
on the return labels and I see that there is no tracking update on them.Further, I see that a full refund of $was issued for Garmin Forerunner Bundle Small, Teal/White on June 28, when you contacted our customer service team.In this case, as an exception I've requested refund for the remaining three items in the amount of $This refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello,Thank you for writing to us for this complaintWe requested the customer (buyer here) to return the item to the seller as per our return policyHowever, the buyer denied to do so and has come back now with thuis complaint after monthsWe apologise but we will not be able to assist the
customer in this case as the return window has expiredPlease consider this transaction complete.Please write back to us for any further queries

Greetings from Amazon.com,The seller signed up with a Selling on Amazon account in the Individual statusFor this type of account, the Settlement occurs once every daysThe next scheduled disbursement for this seller is on September 21, days after an order is confirmed, the order's funds
are eligible for next scheduled disbursementIf Seller has claims/chargebacks or performance issues, additional funds may be held in reserve--The funds the seller is concerned about are from an order they shipped on September 7, 2016, and the funds for the order were placed in their account under the day reserve period for Individual sellersThey will move out of the reserve period and become available on September As this coincided with their scheduled disbursements, the funds should be transferred to their bank at this time

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your gift order # ***I understand you are upset.I've
checked your order and see that the items were sold and shipped by *** * *** a seller on our website.Unfortunately, the shipping and handling are both handled by the seller and we do not have any control over the inventory or shipping of the itemsAs a reason, we are unable to ship the items or honor their pricesIf you wish to get the items, you can go ahead and place a new order for the items.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:Amazon is not taking responsibility for carelessly allowing the buyer to steal my item fraudulently as I had full discription including pictures and condition properly labeledThe item was fully refunded before my item even had a chance to be returned.!!! That is FRaUD!!!!!! I want either my item back or for you to fully credit me!!!! It is you carelessness in the situation which led to my item not being returbnedYou can't fully credit someone when they're in possession of the item you're refunding them for!!!! That's called FRAUD!!!!
Sincerely,
*** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for your patience while I was working on your query.Upon the investigations that was done by our team,
we have restored access to your account successfully.However, To ensure your account remains in good standing, please review and adhere to our Community Guidelines and Conditions of Use.Amazon Community Guidelines: https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730Amazon Conditions of Use: https://www.amazon.com/gp/help/customer/display.html?nodeId=508088Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I provided documents that support my claim
These documents were not acknowledged or reviewed
The response I received looks like a form letter that does not address my concerns regarding price advertising
Once again I have documents that I provided that support my claim but that seems to not matter to Amazon
Their insistence to not honor a price difference of $is deplorable and illegal
When I asked for contact information to their corporate office I was told not to contact them again
I suppose Amazon is a large enough company to get away with this and losing a single customer won't effect them but it effects me
I'm a long time Amazon customer since they started online in 1994, I have two amazon store credit cards and subscribe to their Prime service
Again I'm just a single disappointed customer and losing my business does not matter
Sincerely,*** ***

Complaint: ***I am rejecting this response because it doesn't fix the problem that is still ongoing. Sincerely,*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with the cancellation of the order #*** , I understand you'd like
us to send the item at the same price.***, I've checked our website and confirm that this item is currently unavailable with us and aren't sure if we will receive this item back in stock or notWe apologize for all the inconvenience this situation has caused.Also, we will not be able to send the item at the same price as listed earlierOur sellers work very hard to accurately list their products, but on rare occasion a pricing error may occurI see that we e-mailed you a cancellation noticeYou weren't charged for the order, though you may still notice an authorizationThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mahesh.VAmazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delay of your order #*** for item " The Martian Chronicles
".Please do understand that our supply of some items is limited, and these products sell out quicklyI realize this is disappointing news and we’re not sure when we’ll get more of this item.I see that the item is available with other sellers on our website with price increaseIf you'd rather cancel your item for this order and can place a new order.I understandTo do so, visit the link below and click the "Need to cancel an item?" button:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com