Amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to write to us with your feedback about the delay in shipping your order.We are always happy to hear our customer's feedback on how we can improve the services we offerTo ensure your feedback is reviewed, I've shared your comments with our appropriate team for their consideration when planning future improvementsPlease feel free to continue to send us any feedbacks for improvement as your opinion and participation is valuable to us.Thanks again for taking the time to provide this feedback to usWe hope to see you again soonRegards,Purna C*** N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: This is not an acceptable answer. Once again, I did not receive the correct item that was supposed to be sent to me, I returned what was sent to me to Amazon.com and should be receiving my money back. Sincerely,*** ***

Hello *** ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand your concern regarding released date delivery of the
order #***.Once you place an order, the orders will be fulfilled in first come first serve basis.However, I’m terribly sorry to hear about your poor delivery experiences, and I truly appreciate you making us aware of itAt Amazon, we pride ourselves in being the world’s most customer-centric company.Regrettably, our delivery partner hasn't been meeting our high standards of lateWe expect our delivery partners to conduct themselves in a professional manner, and we handle this type of situation seriouslyI've personally reached out to our inventory station to make them aware of the issues you've had.Our delivery estimates are based on item availability, selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.Also, I'm very sorry for the negative encounter you had with our Customer Service departmentIt's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experienced.I've forwarded your message along to the appropriate supervisory department for their consideration.To compensate for the inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.com.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Hello ***,I'm Madhu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the poor experience you had with Prime invitation and appreciate you bringing your concerns
to our attention.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've shared your experience with our management team, so we can be sure proper training is provided in the future.Right now, I see that you have been successfully enrolled for Prime Membership using Prime Invitation.***, your experiences recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Madhu P.Amazon.com http://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding payment of your Trade-ins #TRN*** and TRN-***.I've
checked and can confirm that Gift card refund of $issued for TRN*** and $for TRN-*** has been sucessfully issued to your account on March 11, 2016.I also found that this Gift card refund has been issued on your new purchase of "PlayStation 1TB Console - Call of Duty: Black Ops Limited Edition Bundle " for order #***Regarding item " Bayonetta 2: Prima Official Game Guide" of your Tradein #TRN-***:I see that this item has been returned back as it was scanned as Wrong Item due to ISBN missing on this bookHence, gift card has not been processed for this book.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,
We are writing regarding order ***Please note that we asked you for return address on 10/14/2016, as we did not receive any response from you within business days we debited your account
Although I understand your position, I have reviewed
this claim and we stand by our decisionWe cannot give you more information about this matter
Thank you

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.It's our goal to provide exceptional and courteous customer service every time we're contacted, and I apologize
this wasn't what you experiencedI've gone though your previous correspondence and I've shared your experience with our management team in customer service department, so we can be sure proper training is provided in the future.I've checked your order # *** and see that there were two pickup requests and both of them were closed since the package wasn't ready at the addresses.They are created On: Tuesday, October 25, and Monday, November 21, You can check the tracking numbers : *** and *** respectively.While I understand you would like to get a refund for the EchoUnfortunately without the return, we are unable to issue a refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We have restored your access to this accountYou can now sign in and place ordersIf you still have any
problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpTo add payment methods and shipping addresses, you can either enter it during checkout, or you can add the information by going to "Your Account" (www.amazon.com/your-account)Thank you for your patience and we are sorry if any inconvenience was causedPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding item which you've received.Amazon.com works very hard to ensure that
customers have a convenient shopping experience on our websiteOur items have been acquired from the manufacturers or through authorized retailers and we guarantee their authenticityPlease visit the below links to know more:Here are our Conditions of Use:https://www.amazon.com/gp/help/customer/display.html/ref=pe_584750_33951330_...⇄ Anti-Counterfeiting Policy:https://www.amazon.com/gp/help/customer/display.html?ie=UTF8&nodeId=20116...⇄ checking, I can confirm that our CS team provided return label to return the item and as soon as we receive item we will process refund for item.I hope this information helps.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We value your business and look forward to serving you again soon.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello Ms***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this messageI realize this has been a frustrating experience, and am really sorry about this.Please do understand that when you place an order with us, we contact your issuing bank to confirm that your method of payment is validWe don't actually charge your card at this timeWe don't charge you for an item until we ship it to youBecause of this, the order status displayed in Your Account will not change if an authorization attempt fails.I recommend contacting your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online orders which depends on the policies of your bank
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you'd like to return "Apple MacBook Pro MGX72LL/A
13.3-Inch Laptop with Retina Display (OLD VERSION)" but has battery with it.Follow the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/rml/D0VFfrfbRRMAIf in case the carrier doesn't accept your return, please return the item with the carrier that accepts to return the item with battery in it, and we will refund the return shipping charges, if you could provide us the return receiptOnce, the return is received to us, refund for the Laptop would be issued accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because the item shows delivery and signature confirmationAmazon is too stupid to realize or comprehend this because they outsource to is. Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charge on your account.I've checked details of the welcome email which
was sent as soon as you signup for Free trailThis email includes details Your Amazon Prime membership will continue after your free-trial until cancelledIf you do not wish to continue your membership for $99/year plus any applicable taxes, you may cancel anytime by visiting Your Account and adjusting your membership settings.For more details, read our Amazon Prime Terms & ConditionsI apologize if this was not clearHowever, your feedback about the Amazon Prime membership programIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: the textbook was in perfect condition except when UPS delivery torn a small corner of the package I don't believe Amazon is being honest because the book is still in the package with the original label on the back of the textbook wrapper I can't stand when a company changes there mind for no reason when it was fault of UPS and Amazon when they pulled textbook out of package It's still intact and I hope Revdex.com and Amazon will come to their senses I can provide a picture of the front and back of textbook that has nothing wrong but corner of the actual wrapper
I don't want a PROMOTIONAL CREDIT because that isn't what was promised especially when I can't use it except for Amazon made products and movies, which I really don't want $worth of Amazon products I do plan on making sure my college friends know not to trade, purchase or buy textbooks from Amazon because the Customer Service is horrible
Upset Customer,*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm so sorry to learn about the condition in which your items arrivedI
understand you are upset.While I understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our fulfillment and transportation teams to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused with regard to your accountWe certainly don't want our customer to
experience something like this.I've checked your previous correspondence with us and understood our concern.As per your request we've closed your account permanently and can confirm that it cannot be accessed by any one else. In future if you would like it to be reopened, please write back by visiting this link:www.amazon.com/gp/help/rsvp/rsvp-mi.html?q=accYour understanding and patience is highly appreciatedWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you had issues with the accountThis is certainly not what we at Amazon would want for you, and I know that I would be just
as disappointed had I experienced this myselfThe appropriate management teams have been made aware of your experience and will determine if additional training is needed.I've reached out to our Account specialists team and they have reinstated your account and it is currently active and you can use your gift card funds normallyIf you still have any problems in accessing your account, please call our Customer Service department that can help you change your passwordSimply click the Contact Us button on the right side of any Help page:http://www.amazon.com/helpThe current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for one click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcYou should be able to sign in without any further problemsPlease know the measures we took to verify your information was to protect you, and I regret it only resulted in frustration.Your account is completely active and you will be able to place new orders for the items which were cancelled.My apologies again for this situation, I know this has been a very disappointing experience for you, as a goodwill gesture, I've issued $discount promotional credit to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart.Please note that this credit will not appear in your account and only work on items which are both sold and fulfilled by AmazonThis credit does not expire.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=***We’re truly interested in preventing issues like this from happening againWe'll consider your comments as we plan future improvements to our system.I know situations like this cause you to lose trust in Amazon, and I hope you'll give us a chance to earn that trust back.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I did not want to stream the videos in the first placeThat is why I chose to purchase them through Amazon UnboxAs the program is no longer accessable, and you do not want to issue refunds, I would like some form of compensationI would also like to see proof that I received this email, as I cannot find any record of itI have had this same email address for quite some time.Sincerely,*** ***

Hello ***,
I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you found unauthorized charges on your amazon accountThis is not what we want
our customers to experience
Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure
All transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database
It's disappointing to hear that our customer support team were not able to resolve the concern for you. We are passionate about our customers and hope to provide a great customer experience overallI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future
I've checked your amazon account and see that you are subscribed to one month free trail kindle subscription on October 5, and it was auto renew enabledAs soon as the one month trail was completed, you are automatically charged $for the kindle subscription
However, I see that our customer support agents are able to help you by issuing a full refund of $to your original payment method from which it was charged and this will get credited in the next 3-Business days
Further, I see that the $was for the order# *** which was placed on September 7, You can check the order details through the below link:
***
And on September 2016, an order# *** was placed and you are charged $for the sameYou can check the order details below:
***
Further, I see that the $charge is for the order# ***You can find the order details in your account using the below link :
***
I hope this helps! We look forward seeing you again soon
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
Wilmani