Amazon.com

Greetings from Amazon.com,The seller signed up with a Selling on Amazon account in the Individual statusFor this type of account, the Settlement occurs once every daysThe next scheduled disbursement for this seller is on September 21, days after an order is confirmed, the order's funds
are eligible for next scheduled disbursementIf Seller has claims/chargebacks or performance issues, additional funds may be held in reserve--The funds the seller is concerned about are from an order they shipped on September 7, 2016, and the funds for the order were placed in their account under the day reserve period for Individual sellersThey will move out of the reserve period and become available on September As this coincided with their scheduled disbursements, the funds should be transferred to their bank at this time

Hello ***, I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've investigated your account and confirmed the $charge you reported was for an Amazon Prime subscription; however, I don't see an Amazon Prime membership associated with your accountI'm very sorry about this.However, I've issued a refund to your Visa in the amount of $This refund should go through in the next 3-business days.Perhaps you can check with family members living in the household who may have had permission to use this Visa card.I hope this helpsWe look forward to seeing you again soon.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about delay of your order #*** for item " The Martian Chronicles
".Please do understand that our supply of some items is limited, and these products sell out quicklyI realize this is disappointing news and we’re not sure when we’ll get more of this item.I see that the item is available with other sellers on our website with price increaseIf you'd rather cancel your item for this order and can place a new order.I understandTo do so, visit the link below and click the "Need to cancel an item?" button:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon is not taking responsibility for carelessly allowing the buyer to steal my item fraudulently as I had full discription including pictures and condition properly labeledThe item was fully refunded before my item even had a chance to be returned.!!! That is FRaUD!!!!!! I want either my item back or for you to fully credit me!!!! It is you carelessness in the situation which led to my item not being returbnedYou can't fully credit someone when they're in possession of the item you're refunding them for!!!! That's called FRAUD!!!!
Sincerely,
*** ***

Dear Revdex.com
Please list on your website "unresolved" as the bottom line is I was asking for an additional $credit from Amazon Unfortunately the staff that were assigned to this case failed to see what I was asking for Consumers should be aware that this was NOT resolved however your internal process is please for consumers sake list this as "unresolved to consumers satisfaction"Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***I am rejecting this response because: This is not an acceptable answer. Once again, I did not receive the correct item that was supposed to be sent to me, I returned what was sent to me to Amazon.com and should be receiving my money back. Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for taking the time to write to us with your feedback about the delay in shipping your order.We are always happy to hear our customer's feedback on how we can improve the services we offerTo ensure your feedback is reviewed, I've shared your comments with our appropriate team for their consideration when planning future improvementsPlease feel free to continue to send us any feedbacks for improvement as your opinion and participation is valuable to us.Thanks again for taking the time to provide this feedback to usWe hope to see you again soonRegards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,
We are writing regarding order ***Please note that we asked you for return address on 10/14/2016, as we did not receive any response from you within business days we debited your account
Although I understand your position, I have reviewed
this claim and we stand by our decisionWe cannot give you more information about this matter
Thank you

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding prime charge on your account.I've checked details of the welcome email which
was sent as soon as you signup for Free trailThis email includes details Your Amazon Prime membership will continue after your free-trial until cancelledIf you do not wish to continue your membership for $99/year plus any applicable taxes, you may cancel anytime by visiting Your Account and adjusting your membership settings.For more details, read our Amazon Prime Terms & ConditionsI apologize if this was not clearHowever, your feedback about the Amazon Prime membership programIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:I am positive that I chose the delivery method that would take the longest because it was free shipping. I was never informed throughout the check out process that I was selecting a Prime Membership. I also don't think that I would have selected to keep my profile on record as I'm usually cautious about leaving credit card info on servers (I might be wrong about keeping my profile on record .) But I'm positive that I did not select a Prime Membership and I was not informed that I was purchasing a Prime Membership
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meI would just like to add that the nasty tone of this "gesture of goodwill" is a disgraceIt's also a disgrace that Amazon (Amazon, for goodness sake!!) gave me, a small seller, such a hard time for less than $They made an error and then proceeded to do everything to hold me responsibleThey should be ashamed of themselves!Sincerely, *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, please allow me to extend a sincere apology for any frustration this matter has causedThis is certainly not
what we want our customers to experienceI've escalated this directly to the appropriate Management Teams.Upon checking, I see that we've re-sent your digital music purchase to My Music (https://music.amazon.com), which you can access through Amazon Music for Web or the Amazon Music app on any of your compatible devices.To download music to your device, tap the vertically stacked dots on the right side of any song and tap "Download."You can also tap the "Download" icon (downward arrow) next to the playback controls on any album page to download the entire album at once.Once your music is downloaded, you can find it in the "Offline Music" and the “Recents" (Download Tab) sections of the Amazon Music appFor iOS devices, Offline Music Mode must be enabled to view the Offline Library.Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Best wishes and thanks for choosing Amazon!Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you'd like to return "Apple MacBook Pro MGX72LL/A
13.3-Inch Laptop with Retina Display (OLD VERSION)" but has battery with it.Follow the link below to find instructions and a mailing label for returning your item:https://www.amazon.com/gp/orc/rml/D0VFfrfbRRMAIf in case the carrier doesn't accept your return, please return the item with the carrier that accepts to return the item with battery in it, and we will refund the return shipping charges, if you could provide us the return receiptOnce, the return is received to us, refund for the Laptop would be issued accordingly.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon again is simply not head spearing this issue and we are going in circles again for the 10th timeI went to the Sellers address at NGlendale Avein Glendale CA and there in no cyber overstock facility thereI would like for a Amazon to take the full initiative and get this resolved asap - it's going on almost months and I cannot believe we cannot correct thisRemember that this item was supposed to be a Christmas gift to my son- I would really appreciate this matter to get resolved.
Sincerely,
*** ***

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing to us and sharing your concern regarding the counterfeit productsI
understand that you would want us to take appropriate measures to make sure that all the sellers selling on Amazon.com aren't offering counterfeit products. Please be assured that all the products sold on Amazon.com are completely genuineAll sellers listing their products on Amazon.com are required to enter an agreement to list and sell only genuine productsWe are always committed to ensure 100% Purchase Protection for customers by offering genuine products.We had raised an investigation with our seller executive team and after proper investigation, action will be taken, if necessaryThough we are unable to share the outcome of this investigation, I would like to assure you that corrective action will be taken.The quickest way to have this issue resolved is to contact the manufacturer directly for troubleshootingI request you to kindly contact Microsoft at 1100.The manufacturer may require a proof of purchase, such as an invoice, before they'll send you a replacementYou can view and print an invoice for your order from this link:https://www.amazon.com/gp/css/summary/print.html?orderID=***I also see that you have placed the order which is sold by seller and fullfiled by Amazon.I'd be happy to provide some additional information to clear up any misunderstandingThe "Fulfilled by Amazon" tag means we're shipping the item, but it's being sold by a third-party vendor on our siteMany of these are the same third-party vendors you see listed as selling and shipping items themselves; they're primarily retailers, not manufacturers, but through the FBA program have chosen to hold their merchandise in our own fulfillment centers.As their own stock can fluctuate (more information about our FBA sellers can be found here: http://www.amazon.com/o/tg/browse/-/106096011).I've requested a full refund of $for the itemsYou'll see the refund in the next 3-business daysOnce processed, you'll also be able to see the refund here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***If you still want the item, please place a new order with One-day shipping.Please feel free to reply me directly to this e-mail with the new order number, we'll waive-off or issue a refund for the One-day shipping charges and price differecne(if any) for your new order.We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.We look forward to seeing you again soon.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Madhu from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the poor experience you had with Prime invitation and appreciate you bringing your concerns
to our attention.It's our goal to provide exceptional customer service every time we're contacted, and I apologize this wasn't what you experiencedI've shared your experience with our management team, so we can be sure proper training is provided in the future.Right now, I see that you have been successfully enrolled for Prime Membership using Prime Invitation.***, your experiences recently have been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Madhu P.Amazon.com http://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the issue you had with your gift order # ***I understand you are upset.I've
checked your order and see that the items were sold and shipped by *** * *** a seller on our website.Unfortunately, the shipping and handling are both handled by the seller and we do not have any control over the inventory or shipping of the itemsAs a reason, we are unable to ship the items or honor their pricesIf you wish to get the items, you can go ahead and place a new order for the items.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a
complaint filed on your behalf by the Revdex.com Revdex.com - I've
provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received your amazon echo dot promo when signed up for Amazon business
account.I've checked and confirmed from our team that your account is not eligible for the Echo Dot promotion.To be eligible for this offer, you are required to
sign up through the supplied link attached to the promotionIt appears
you used a different method of enrolling and therefore aren't eligible
to receive the promotional offer.Thanks for understanding us and we look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,In accordance with the terms of this seller’s agreement with Amazon Services, we removed their listingsThe seller was notified of this decision by e-mail on that dayWe took this action because there was a significant risk that the seller was offering counterfeit items on our siteOur
policies prohibit offering any item that has been illegally replicated, reproduced, or manufacturedSellers are responsible for ensuring their items comply with our policies before offering them on our siteAfter thoroughly reviewing the seller’s account and appeal, we have decided not to reinstate their listings till seller gets retraction from the rights ownerSincerely,Merchant Review TeamAmazon.com