Amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,
I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you found unauthorized charges on your amazon accountThis is not what we want
our customers to experience
Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your personal information remains secure
All transactions are made on our secure server at Amazon.comOur secure server software (SSL) is the industry standard and among the best available today for secure commerce transactionsIt encrypts all of your personal information--including credit or debit card number, name and address--so it can't be read as it travels over the InternetAll of your credit and debit card information is also stored on a secure, dedicated database
It's disappointing to hear that our customer support team were not able to resolve the concern for you. We are passionate about our customers and hope to provide a great customer experience overallI'll be sure to follon any helpful training opportunities to ensure we do everything possible to avoid situations like this in the future
I've checked your amazon account and see that you are subscribed to one month free trail kindle subscription on October 5, and it was auto renew enabledAs soon as the one month trail was completed, you are automatically charged $for the kindle subscription
However, I see that our customer support agents are able to help you by issuing a full refund of $to your original payment method from which it was charged and this will get credited in the next 3-Business days
Further, I see that the $was for the order# *** which was placed on September 7, You can check the order details through the below link:
***
And on September 2016, an order# *** was placed and you are charged $for the sameYou can check the order details below:
***
Further, I see that the $charge is for the order# ***You can find the order details in your account using the below link :
***
I hope this helps! We look forward seeing you again soon
Please feel free to contact us directly by replying to *** if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with the Order ID: ***This is certainly not what
we want our customers to experience.I wanted to send you a quick e-mail to let you know that I'm still working on this issue with our appropriate teamIt usually takes 1-business days for this sort of research, but in this case it's taking a little longer.In this case, I'll write back in 2-business days with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regardsFazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear of the problems you had with Shiatsu Massage PillowAmazon isn't responsible for any damage which may be caused by the productYou can view more information in the Disclaimer of Warranties and Limitation of Liability on our Help Pages at the below link:http://www.amazon.com/conditionsofuseAdditionally, we recommend you work with the manufacturer for any product defects or damages caused by the product***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I've confirmed that we mistakenly charged you
I'm so sorry about this error.I've requested a refund of $to your credit cardThis refund will go through within 3-business days and will appear as a credit on your next statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that, while Amazon failed to communicate the expected dates of the refund as they suggested here, this resolution is satisfactory to me I have received the refund promised, and the account has been closed All stipulations have been satisfied. Sincerely, *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous
correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our right department.After reviewing your email, I understand the issues with your monitorUpon checking, I see that we have issued refund of $to the same payment card which would be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I also see that we have arranged UPS pick up for your monitorsUPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup requestUPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.Unfortunately, we won't be able to issue any more refunds for your orderI've escalated this directly to the appropriate Management TeamsWe value your feedback and realize your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've checked and see that we have sent you emails on October 25, 6:PM (PDT) saying that we are not able to charge your order# *** using your Bank account and we have asked to change the payment method and we have cancelled the order
However, I can see that our customer service agent has already issued a $promotional credit even though it is not an error from amazonAnd I'm sorry that we cannot be able to offer $gift card as a compensation as you requestedI further checked that the item is currently not available with any sellers on amazon.com
Regarding your prime subscription cancellation, I see that it was activated on August 5, and the Expedited free two day shipping was already used on orders and hence your prime is not eligible for a full refund or a prorated refund
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delayed response on this issue.I'm able to find an account of yours which was associated with the email address of the domain @drivei5.com.To help resolve this issue, I've requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your passwordIf you don't receive the e-mail, please check your junk mail folder.If you still find trouble logging into your account, Since our usual password reset methods won't work for this specific situation, you'll need to contact our password specialists by phone using the following link for a manual password resetThey're available hours a day, days a week.http://www.amazon.com/passwordresetI hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in getting back to youIt usually takes 3-business days for this sort of research, but in this case it's taking a little longer.I've sent you a follow up email on May 13, 2018.We have determined that you have violated our Community GuidelinesAs a result, we have suppressed all of your reviews, and you will no longer be able to post community content on AmazonThis includes Customer Reviews.Customer Reviews are meant to give customers unbiased product feedback from fellow shoppersBecause our goal is to provide Customer Reviews that help customers make informed purchase decisions, any accounts and reviews that could be viewed as advertising, promotional, or biased will be removed.Your community privileges may have been revoked for one or more of the following reasons:-- Elements of your account indicate a relationship to sellers, publishers, or other reviewers of the products you review.-- Your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products.-- You requested free or discounted products in exchange for reviews.We made this decision after carefully considering your accountThis decision is final, and your community privileges will not be reinstated.To learn more about our policies, please review the following on Amazon.com:-- Community Guidelines (https://www.amazon.com/gp/help/customer/display.html?nodeId=201929730)-- Anti-Manipulation Policy for Customer Reviews (https://www.amazon.com/gp/help/customer/display.html?nodeId=201749630)-- About Promotional Content (https://www.amazon.com/gp/help/customer/display.html?nodeId=202094170)We appreciate your understanding and patience.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with free shippingThis is certainly not what we want our
customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I've checked items and see that it isn't eligible for free shipping because of one of the items in your cart is sold and shipped by seller on our websiteSome products sold and shipped by sellers aren't eligible for free shipping.To take advantage of free shipping:Place at least $of eligible books or $or more of other eligible products in your Shopping CartAny item fulfilled by Amazon that indicates free shipping on the product detail page count towards the thresholdProceed to checkoutShip your items to a single U.Sdelivery address in the states (territories not eligible)Select "Group my items into as few shipments as possible" as your shipping preferenceSelect "FREE Shipping" as your shipping speed on the shipping options pagePlace your order, and enjoy free shippingYour order will be delivered 5-business days after all of your items are available to ship.Be sure you select the "FREE Shipping" option when orderingIf the option doesn't appear on your order form, the order may not contain eligible itemsMore details about this shipping option are available on our Help pages:***When you select free shipping during checkout, the final page of our order form displays the estimated date of shipment for your orderThis is only an estimate--your items may ship soonerIf the date doesn't meet your needs, you can change the shipping speed before submitting your order.I've personally delivered your feedback to our right team to look after this.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've had trouble using your store bought gift card.Generally, when a Gift certificate is
purchased at a store and if it's not activated we suggest customers to contact the store where the card was purchased so that store can issue a new card or activate.Further, I've checked and see that our customer support team was able to add the Gift card to your account on November 3, 2015.I see that the below email was sent to you on November 3, after the Gift card was added to your account:-------------------------------Hello,I've added your gift card funds of $to your account.The current gift card balance on your account is $You can view your balance in Your Account here:https://www.amazon.com/gp/css/gc/balanceIf you're having trouble logging on to the correct account or would like to close the unwanted account, please visit the contact page below and give us a call, chat in, or write to us so we can help you right away.http://www.amazon.com/contact-usIf you're calling from outside the U.S., you can reach us at 1-206-266-2992.I hope this helpsWe look forward to seeing you again soon.We'd appreciate your feedbackPlease use the links below to tell us about your experience today.Best regards,Jennifer-------------------------------Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:In regards to my complaint #***, I want to send the items listed below
back to Amazon and request for a refund Reason is I no longer need these itemsMy complaint case #*** under Dallas Revdex.com against IBS Wireless for been refunded by AmazonHowever, this claim number #*** under NW Revdex.com against Amazon has not been completed. Unless Amazon send me a return label and instructions, I can not get my refundPlease advice and notify Amazon on my behalfThank you. Sincerely,
*** *** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know about the prime membership charges that happened in your
account.The membership was ordered and subscribed as free days trial on April 15, We sent a confirmation email to this Trial subscription on the same day to your email address on the account Sunday, April 15, 10:AM (PDT)This trial gave you access to the many benefits of Amazon Prime.Since the membership was continued after trial ended days later, you were charged the full monthly membership fee $on May 15, You were charged automatically so that you wouldn't experience any lapse in benefitsWe feel this is the best way to ensure customers continue to experience the great benefits of Amazon Prime without any temporary loss of service.I'd like to confirm that your prime membership has been cancelled already and we issued a full refund of $which will be processed to the payment card within 3-business daysWe process refunds from our end immediately and financial institutions may take time up to 3-business days to update the refund in customer's account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because the business failed to notify me that my order is cancelled, forcing me to wait for months This caused me to needlessly spend significant amount of time writing emails, making phone calls and filling complaints and while waiting for a very long time
Amazon.com's Revdex.com reply is purposely vague and unprofessional They acknowledges a problem on the seller's side, say they are unable to give me more detailed information (?) and nevertheless are refusing to offer a resolution by completing the order (because the item is currently listed for a higher price)
Other consumers should be aware of the company's anti-customer policy.
Sincerely,*** ***

Complaint: ***I am rejecting this response because: After being rude on for an hour on the phone with Amazon yesterday (8/10/16)I was FINALLY able to close my accountObviously, Mahesh from Amazon is either attempting to stall further or is too incompetent to realize that I have done so... Sincerely,*** ***

Complaint: ***
I am rejecting this response because:Serious problems within Amazon supply chain and return handling processes are being hidden causing customers to receive products and service that are sub standard. I wrote a completely honest review about my experience with both the product purchased and Amazon process for purchase and returns, but unfortunately they fall outside Amazon's guideline which is not my problemMy review covered both PRODUCT issues and Amazon PROCESS issuesThis is information the other customers need to be aware so they do not have the same troubles as I haveIt is clear, there is a conflict of interest and suppression of truthI want other customers to know about my experience and Amazon does notThis Revdex.com complaint is public information and will serve as the avenue for the public to become aware
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime membership on your account.As promised, I see that a refund of $to your payment method without cancelling prime membership.I can also confirm that Prime membership is active on your account and an followup email was also sent regarding this.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.c

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received the order #*** and the seller couldn't assist
youI see that this order was placed with *** *** , a seller on our website.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.To help you in getting full refund, I've filed A-to-z Guarantee Claim for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within a week or of the date the claim was submittedYour Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with seller on our websiteThis is certainly not what we want our customers to experienceI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.Since you unveiled this issue about seller, I’m going to collaborate with our internal teams to work on solutionsI've forwarded the details you sent us to our investigations teamPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com