Amazon.com

Complaint: ***
I am rejecting this response because: Hello, It is not me who said $and $It was amazon who said they will offer me refund for $and $There is no misunderstandingi don't even know where refund for $came fromPlease see the attached email screenshot which I received from amazon promising me the refund.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for the inconvenience you experienced.As informed earlier, the dispute which you have filed was successfully closed in your favor, and the refund should reflect on your credit cardI've contacted our billing team and they confirmed that we mistakenly charged you for this order #***In this case, we've requested a refund of $1,to your Discover cardThis refund will go through within 3-business days and will appear as a credit on your next statement.Again, I'm sorry about all of thisI hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Sandhya Rani A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that, while Amazon failed to communicate the expected dates of the refund as they suggested here, this resolution is satisfactory to me I have received the refund promised, and the account has been closed All stipulations have been satisfied. Sincerely, *** ***

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.First, I'm so sorry for the frustration this matter has causedI'd like to assure you I've reviewed your previous
correspondence with us and I can completely understand why you're upsetI've made sure the appropriate supervisory personnel are aware of your experience to make sure we provide proper training to my colleagues at Customer service, as this is not at all the level of service we aim to provide our customers.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.We always appreciate customer input on how we can improve our services; I've forwarded your comments to our right department.After reviewing your email, I understand the issues with your monitorUpon checking, I see that we have issued refund of $to the same payment card which would be processed with in the next 3-business days, excluding your bank's processing time, once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I also see that we have arranged UPS pick up for your monitorsUPS's first attempt is typically made the first business day after a request is made, but it can take up to three business days for them to receive the pickup requestUPS will attempt the pickup at the address where the items were shippedThey'll make three attempts to pick up your return if you aren't available when they arrive.Unfortunately, we won't be able to issue any more refunds for your orderI've escalated this directly to the appropriate Management TeamsWe value your feedback and realize your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar A*** from Amazon.com and I'm responding behalf of Mr***I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com.It's not our intent to let a customer down but have a pleasant shopping experience at Amazon.comI'm sorry to hear this wasn't what you've experienced.I've checked your conversation with our Customer Service team and found that you've agreed to keep the item and buy the missing parts to fix itTherefore, we've issued a partial refund of $to your Visa card on June 20, Our system indicates that the refund has been completedI'd request you to check with your bank for this refund and let us know if you aren't able to find the refund.Also, I see that we've received your return for "Printrbot Metal Simple 3D Printer Kit", and a refund of $was issued on July 13, You'll see the refund on your credit card statement in the next 2-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Now, the total refund issued on your order is $Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I am still without dollars and some change, we canceled an order due to finding the items cheaperWaiting for that to be refundedThey promised me promotion which means I have to add my debt card and couldn’t just give it to me as a gift cardI am very disappointed and I fear even asking for a replacement to my toddlers kindle

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charge on your account.I've confirmed that we mistakenly charged you
I'm so sorry about this error.I've requested a refund of $to your credit cardThis refund will go through within 3-business days and will appear as a credit on your next statement.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Thank you for your inquiry,
A full investigation has been completed by our team that deals with shipment discrepancies. After working with the Seller, the Seller has confirmed that the missing units from this shipment were never shipped by their manufacturer, meaning, Amazon did not lose the inventory, nor is the Seller eligible for reimbursement. Since the Seller has been able to confirm that the units were never shipped to an Amazon warehouse, there is no further action for Amazon to take
Please let us know if there are additional questions

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the recent issue you've had with the order and appreciate you taking the time to bring these to our attentionWe always hope our customers have a rewarding shopping experience, and I'm sorry that wasn’t the case here.We expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’ve applied a $promotional certificate to your Amazon.com account. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any more compensation or additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

Revdex.com:
This is not my first complaint regarding Amazon Logistics, I do not expect it to be my last eitherHowever, to keep it open gets me what? More e-mails
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order #103-0537859-9565044.I've checked your
order and see you've purchased this order with one of our third party sellers :ZZYYLLCOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've checked and see that the item is available for Prime deliveryThough the item is eligible for Prime shipping, all the sellers offering the item will be listed and the seller who is offering it for lowest price will be listed on top.You can recognize whether or not the seller is Amazon.com in many ways:--In the availability section of the item's detail page, a merchant listing will say "Offered By (merchant name)."--For any seller items in your Shopping Cart, the seller's name will appear under the item titleThis information is also displayed during checkout.--If several different sellers are offering the same item, the "More Buying Choices" box on the right side of the item's detail page will list each seller and their price separately.In this case, you might have selected the item and added it to your cart with the lowest Price without noticing that it was offered by third party sellerAs the item you've order is from a seller, it isn't eligible for Prime shippingI apologize for any inconvenience.I understand that you would like to receive refund for the amount charged to your payment card.We take the integrity of our third party sellers very seriously, and I’ve forwarded your comments to our Seller team for further investigationWhile we won’t be able to share further details about the outcome of the investigation, I can assure you each case is very thoroughly and carefully reviewed.I can confirm that a full refund in the amount of $was issued to your original payment method on July 27, In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us.I listened to your Phone calls with
chelsea and Jacob I'm very sorry to hear about the experience you had when you contacted us.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.I've reviewed your account and understand you're concerned about compensation for the inconvenience that caused when you contacted usWhile I know you're disappointed with our stance on this matter as mentioned, we're unable to provide further compensation.***, I see that our CS team already waived off shipping charges on the order along with adjusting price of the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused.I understand that, as a member of Amazon Prime, you expected 2-day
delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.In a situation like this I'd normally go ahead and issue a full refund for the order but on checking the account and the order I see that a full refund for the amount of $has been issued to your payment method.This refund has already been processed which you can check it with the link below:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I understand that your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI hope you'll give us another chance.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***The situation is still ongoing but the person who responded to me seems to be focused on getting the facts as they've been presentedWe'll seeIf it doesn't get resolved, I'll be back here again, for sure
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent orderThis isn't what we want our
customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about UPS to our shipping department--I know they'll want to hear about your experience.I've checked and see that the Order#*** was shipped by us on May 21, However, looks like the order was delayed due to some issue with the carrierI apologize for any inconvenience.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on September 09, 2016I'm forwarding this instance to our shipping departmentWe’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve our delivery performance.Customer feedback like yours helps us in our endeavor to improve the service we provide, and we're glad you took time to write to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

The complaint has finally been resolvedIt's a shame I had to result to going to the Revdex.com, but Amazon didn't seem to give a *** about me as a customer. *** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the charges applied on your account for Amazon Free TimePlease accept our sincere
apologies for all the inconvenience you had to face in this case.I've checked the previous conversation you had with us and also checked all the accounts you mentionedUnfortunately I was unable to find the charge on any of the accounts.I'd love to help you resolve the issue and issue a full refund however, we were unable to find the charges under your accountIn this case, I request you to send us the screen shots of the charges or the bank statements which reflect the chargesThis will help us trace the charges and take appropriate action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order#***.I'd like to inform you that Prime
two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.As it turns out, the supplier isn't able to get us any more of these items, even though it looked like they would when you placed your orderAlthough the item might be available on our website from third party sellers, we can't source items from them and we can't exchange items for a different product.From time to time, unexpected fluctuations in supply can add to our original availability estimateThis item is currently back ordered from supplier , and they have not been able to let us know exactly when they expect more items in stockUnfortunately, our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changes.We haven't gotten any updates from the supplier so we can't guarantee when we'll have it in stock againSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being a retailer we are totally dependent on our suppliers for the supplyThis being the reason the order wasn't shipped.Further, I see that the order has been canceled as per your requestYou haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.I realize this isn't what you were expecting when you placed your order, and I understand the disappointment this situation has caused.Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I'm sorry for any disappointment caused and appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Serious problems within Amazon supply chain and return handling processes are being hidden causing customers to receive products and service that are sub standard. I wrote a completely honest review about my experience with both the product purchased and Amazon process for purchase and returns, but unfortunately they fall outside Amazon's guideline which is not my problemMy review covered both PRODUCT issues and Amazon PROCESS issuesThis is information the other customers need to be aware so they do not have the same troubles as I haveIt is clear, there is a conflict of interest and suppression of truthI want other customers to know about my experience and Amazon does notThis Revdex.com complaint is public information and will serve as the avenue for the public to become aware
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: I have asked for a refund several times and when I tried to get the refund online it opted me to be put into a gift card I never requested for my money to be put onto a gift card If that happened it was a mistake and I did not want a gift card at all the site is not that easy to maneuver through so it wasn't intentional if I did choose this option I wasn't clear on the process and I was ultimately trying to get my money back the way I paid for the itemI should be able to get a refund the way I paid and I will not choose to order from this company again if this is how customers are treated the item that was shipped to me didn't work for my key or fit it at all and when I asked for a return label several times I was turned down it was obvious that they did not want to refund my money I have copies of several emails from me to amazon customer service as well as the seller trying to get a refund and to not have my issue resolved properlyI have filed a claim with my bank to get my money back because I have proof that I have requested a refund several times and they have denied me> I have copies of emails from customer service stating my money was going to be refunded to my debit card and I can fax you this information I needed and all emails from me trying to get a refund the original way I paid for the item.Sincerely,*** ***