Amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to hear about the experience you had when you contacted us.I listened to your Phone calls with
chelsea and Jacob I'm very sorry to hear about the experience you had when you contacted us.I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to avoid situations like this in the future.I've reviewed your account and understand you're concerned about compensation for the inconvenience that caused when you contacted usWhile I know you're disappointed with our stance on this matter as mentioned, we're unable to provide further compensation.***, I see that our CS team already waived off shipping charges on the order along with adjusting price of the item.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** **

Complaint: ***I am rejecting this response because:
December 27,2015BB complaint ** ***Thank you for responding to my complaintI have had a response from Amazon viaYijay K***It was an apology for the problem and would get an update from ChasebankSince all communications were through Amazon phone number 888-80-andtalk ing to a person at this number and the gift card would be loaded instantly into yourAmazon .com account, I do not understand why Chase would be the one to contact.Yijay K*** stated that this issue would be forwarded to the appropriate teamI hope tohear from this team soon.Thanking you again for your helpThis problem will only be resolved when hear fromAmazon and hope they wi ll communicate with BB.*** *** *** *** *** *** *** ** Sincerely,*** ***

Hello *** ***,I'm Mythili from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the charges applied on your account for Amazon Free TimePlease accept our sincere
apologies for all the inconvenience you had to face in this case.I've checked the previous conversation you had with us and also checked all the accounts you mentionedUnfortunately I was unable to find the charge on any of the accounts.I'd love to help you resolve the issue and issue a full refund however, we were unable to find the charges under your accountIn this case, I request you to send us the screen shots of the charges or the bank statements which reflect the chargesThis will help us trace the charges and take appropriate action.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MythiliAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in shipping your order for the CD, "Spirit of Place".I understand you expected the order to
be delivered in timely manner but due to inventory delay, your order has shipped late.However, I've verified and confirm that your order has been shipped on January and will be delivered to you by January 17.I'd request you to please wait till January so that the order will be delivered to youIf the order takes too long to meet your needs, please refuse the package so that it will return to us and full refund will be issued to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday TejaAmazon.comhttp://www.amazon.com

Hello Ms***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused and for the way this issue was handled by the previous
agentsWe certainly didn't expect this to happen.On priority, I've personally escalated this issue to our concerned department regarding the way this issue was handled and I'm sure they'll look into it and take an action and coach the agents in this regard.I've checked your order #*** and see that a complete refund in the amount of $8.48 is issued towards your original payment methodYou'll receive this refund within 3-business days.To help make up for the inconvenience, I've gone ahead and extended your Amazon Prime membership by one monthThe membership will now end on February 26, 2018, please keep it as goodwill gesture from Amazon and an apology for any inconvenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

I have tried working this out with Amazon.com through various emails and phone calls.
I have also sent a Cease and Desist Order about selling *** a long time ago, and nothing was done
about itI have been advised to cease discussing this with your company at the
present time.
Complaint: ***I am rejecting this response because:Sincerely,*** *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about this.I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and
the appropriate action is takenHowever, we won't be able to release the outcome of the investigation.To make this right for you, we've already issued a full refund on your ordersThere is no need to return those itemsYou're welcome to dispose of them at your convenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Vijay K.Amazon.comhttp://www.amazon.com =================================

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our long time Prime memberI'm sorry for the inconvenience this issue has
caused.I've checked and see that as per our account specialists, your account was closed since your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products or Your account was used for commercial purposes.However, I am glad to inform you that your account is now reinstatedYou can enjoy shopping on Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,A full refund for the claim amount was issued to the payment method buyer used to place order ***Buyer can check the status of your refund on the "Your Orders" page in the "Your Account" section of our website (www.amazon.com/youraccount).-- Refund Date: 09/11/2017--
Refund Amount: $78.95If the order was paid by credit card, it may take several business days for the refund to appear on your credit card accountPlease check with the issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order.Sincerely,

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concernPlease know that Amazon doesn't provide receipts for the subscriptions, but you'll be able to see the charges in the credit card statementHowever, you can see your subscriptions in the account going to: Account - Your Memberships & Subscriptions.You can call us to get unsubscribed or follow these steps:From the Parent Settings screen of Amazon FreeTime, tap Manage Content & SubscriptionEnter your parental controls password, and then tap OKUnder Manage Subscription Content, tap Unsubscribe from Amazon FreeTime Unlimited.For more information, you can check the Help page:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ can also cancel your monthly FreeTime Unlimited subscription at any time.To cancel your subscription:From your child's profile, swipe down from the top of the screen and tap SettingsEnter your Lock Screen password, and then tap SubmitTap Manage Your Subscription under FreeTime UnlimitedTap Cancel Your SubscriptionTap Unsubscribe to confirm your selection.After you unsubscribe from a monthly FreeTime Unlimited subscription, a pro-rated refund will be processed from the most recent subscription chargeAny books, TV shows, movies, and apps from your subscription will no longer be accessibleContent you've purchased and added to your child's profile will still be accessible.Thanks for using Fire tablet."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.com http://www.amazon.com ==========================

Complaint: ***I am rejecting this response because: I still haven't received a refund for the $gift card I bought and used to pay for my item that I never receivedIt's against the law to commit "Pretense" and takes someone's money under the assumption they will receive goods or service for they're money tenderedI have provided photos of my Purchased $Amazon Gift Card, along with Purchase Receipt, and screenshot of my order that I placed for the item that I never received as valid evidence that you took my money without giving me the product I paid my hard earned money forShame on you for scamming hard working parents out of they're christmas shopping money for they're childrenI don't know how you people sleep at night. Sincerely,** ***

Hello,A full refund for the claim amount was issued to the payment method you used to place order *** -- Refund Date: 01/25/2017-- Refund Amount: $85.99If the order was paid by credit card, it may take several business days for the refund to appear on your credit card account
Please check with the issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order
Please write to us for any further issues

Complaint: ***I am rejecting this response because: I have asked for a refund several times and when I tried to get the refund online it opted me to be put into a gift card I never requested for my money to be put onto a gift card If that happened it was a mistake and I did not want a gift card at all the site is not that easy to maneuver through so it wasn't intentional if I did choose this option I wasn't clear on the process and I was ultimately trying to get my money back the way I paid for the itemI should be able to get a refund the way I paid and I will not choose to order from this company again if this is how customers are treated the item that was shipped to me didn't work for my key or fit it at all and when I asked for a return label several times I was turned down it was obvious that they did not want to refund my money I have copies of several emails from me to amazon customer service as well as the seller trying to get a refund and to not have my issue resolved properlyI have filed a claim with my bank to get my money back because I have proof that I have requested a refund several times and they have denied me> I have copies of emails from customer service stating my money was going to be refunded to my debit card and I can fax you this information I needed and all emails from me trying to get a refund the original way I paid for the item.Sincerely,*** ***

Complaint: ***I am rejecting this response because:
Hello,
I was informed via the Amazon.com web site that I could expect a resolution to my claim by 08/25/Please see that pdf attachment which substantiates thisContrary to the aforementioned information, I received an email on 08/24/from Mir D***, an A-to-z guarantee program Account Specialist with Amazon, suggesting that I continue to wait for a resolution as they had recently asked the seller for more information which is not reflected on the website in the content of my claim, please see the PDF document attachmentI was also assured by an Amazon.com customer service phone representative that Amazon would reimburse me in an event such as this and I was told that Amazon would ‘have my back’ should the seller not refund me for the defective item that they had sold mePlease see the pptx attachment which contains a recorded call audio file phone exchange with the representativeThis evidence is admissible as Colorado is a one party consent state for recorded calls and Amazon notified me that they would record the call
In my previous correspondence with both Amazon and the Revdex.com I mapped out my complaint and then explained that I was covered by Amazon’s A-to-z guarantee program as I fully meet the criterion for a refund for having received a defective itemFurther, in prior phone correspondences with Amazon I was informed that if my claim had not been resolved within a two-week time frame that I could file an appeal; and although I am entitled to file an appeal because the expected resolution date has elapsed and it has been more than two weeks since I initially filed the claim, Amazon has not accommodated this requestTherefore, for those reasons, I feel as though Amazon has not done their due diligence in helping me to reach a resolution in regards to this matter so far at this timeThank you so much for your time
Sincerely,
*** *** ***
*** *** *** ***
Colorado Springs, Colorado
(*** ***
***.***@gmail.com

Hello,The evidence we have indicates that the seller engaged in fraudulent activity while selling on Amazon.comDue to the nature of the violation, the account may not be reopened and funds have been reserved to cover customer disputes, chargebacks, or other claimsThey may contact our legal department directly with further questions at the address below.Amazon.comLegal Dept.P.OBox 81226Seattle, WA 1226Sincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry for the inconvenience caused with the delivery of the orders.Our
delivery estimates are based on item availability and selected delivery speedThe most up-to-date delivery estimate will display in your order confirmation email.If an item isn't readily available, shipping selections may reduce shipping transit time, but won't impact how long it takes us to obtain the item or prepare it for shipment.https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-...⇄ the order #***, the order was shipped in timeThere was a delay in delivering the order and I've taken this as a carrier feedback.I've forwarded this issue to our shipping department so this will be accounted--I know they'll want to hear about your experience.I hope you'll consider this an isolated incident and give us another chance in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Prathyusha T Amazon.com http://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Because I have given you all the informationWhat more do you want from meI just want the gift cardI feel that Swagbucks is a scam!

Hello from Amazon.com. We have reviewed this complaint associated with order ***We are able to take the actions requested by the buyer but please note that this action has been taken as a one time exception for our standard return policiesThe refund of $was processed on the original payment method. In summary, we have taken the actions requested by the buyer as an exception and refunded buyer in full for this order. Thank you

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the gift card applied on a cancelled itemOn checking I confirm the item was
cancelled and aren't charged for the cancelled itemWhen you pay with a gift card balance, we reserve the funds to use for that specific itemHowever, we don't actually charge until the order is shippedWhen an item is canceled, any unused gift card funds go back to your balance and can then be used on another order.As you aren't been charged for the cancelled item there won't be any refund but as a courtesy for this disappointment, $gift card was added to your Gift Card Balance which was later used on your next orderOn December 18, an Order ID: *** was placed for the amount of $which was deducted from this gift balanceThe remaining gift balance of $is applied on Order ID: *** which was placed on December 18, You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Unfortunately we can't honor $refundPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com