Amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on November 30, The seller was notified of this decision by e-mail on that dayWe took these actions because this
seller’s account is under review at this timeAmazon places a high importance on maintaining the trust of our millions of satisfied buyersWe have established targets for seller late shipment, order cancellation, negative feedback, and payment dispute rates so that buyers can shop with a sense of safety and security about their third-party transactionsThese targets are published on our Seller Performance Measurement page in seller Help (http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&no...⇄ may remove the selling privileges of any seller that fails to meet these targets.We have asked the seller for information to assist in this review of their account to be investigated for possible reinstatement The seller has been informed of this request and information needed via email.Sincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear there was a problem with order # *** from the sellerIn situations like these
we'd normally file an A to Z guarantee claim on the order and have the amount refundedBut on checking your account I found that the order was placed more than days ago on July 12, 2017, because of which you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:http://www.amazon.com/help/a-to-z-guaranteeWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delayed response on this issue.I'm able to find an account of yours which was associated with the email address of the domain @drivei5.com.To help resolve this issue, I've requested a password reset on your behalfYou should receive an e-mail from us with a link and instructions for resetting your passwordIf you don't receive the e-mail, please check your junk mail folder.If you still find trouble logging into your account, Since our usual password reset methods won't work for this specific situation, you'll need to contact our password specialists by phone using the following link for a manual password resetThey're available hours a day, days a week.http://www.amazon.com/passwordresetI hope this helps! We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,The evidence we have indicates that the seller engaged in fraudulent activity while selling on Amazon.comDue to the nature of the violation, the account may not be reopened and funds have been reserved to cover customer disputes, chargebacks, or other claimsThey may contact our legal department directly with further questions at the address below.Amazon.comLegal Dept.P.OBox 81226Seattle, WA 1226Sincerely,Seller Performance TeamAmazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment in not being to use $gift cards as your account is
inaccessible.While I know you're disappointed with our stance on this matter, I want to assure you the responses you've received from our Account Specialists is correct.We ask you to enter a billing address because some banks will only validate a charge for an online order if the billing address you enter matches the address associated with your payment methodEntering a billing address also gives us additional contact information if there's any problem with your orderThe payment method you enter will be charged directly, and we won't send an invoice or bill to the address you enter.From your account, I see that $gift cards were purchased from a physical storeI'm not able to refund your Amazon.com Gift cardsThese gift cards are a bit different, as they aren't associated with an Amazon.com orderIf you need a refund for this gift card, I'd recommend taking the card to the store where it was purchasedThey may be able to help you.We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policiesWe will not reopen your closed Amazon.com account or issue any further refundsThe decision to close your account is a final decision and we won't be considering further requests to reinstate themIf you were to open new accounts, those would be closed as well.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:***If you have further concerns about your account or orders in the future, please feel free to send them to us at ***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you haven't received the order #*** and the seller couldn't assist
youI see that this order was placed with *** *** , a seller on our website.Amazon Marketplace listings are created by sellers other than Amazon.comIf you buy an item at Amazon Marketplace, the individual seller will process and ship your orderI hope you understand that orders placed with registered sellers on our website work a little different from those shipped and sold by Amazon.comThe fulfillment and shipping is done by the seller--Amazon.com is not directly involved in these orders.The A-to-z Safe Buying Guarantee exists as a final resort for buyers who haven't been able to find a satisfactory resolution or in cases where a Seller is unwilling to engage in correspondence with the buyer.To help you in getting full refund, I've filed A-to-z Guarantee Claim for your orderYou can see the most current status of your claim at the link below:https://www.amazon.com/gp/a-z-guarantee/help.html?orderID=***Processing should be completed within a week or of the date the claim was submittedYour Guarantee reimbursement will be credited directly to the same payment method used for your purchaseYou can learn more about our A-to-z Guarantee on our Help pages:http://www.amazon.com/a-to-z-guarantee/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello Ms***,I'm Diksha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused and for the way this issue was handled by the previous
agentsWe certainly didn't expect this to happen.On priority, I've personally escalated this issue to our concerned department regarding the way this issue was handled and I'm sure they'll look into it and take an action and coach the agents in this regard.I've checked your order #*** and see that a complete refund in the amount of $8.48 is issued towards your original payment methodYou'll receive this refund within 3-business days.To help make up for the inconvenience, I've gone ahead and extended your Amazon Prime membership by one monthThe membership will now end on February 26, 2018, please keep it as goodwill gesture from Amazon and an apology for any inconvenience.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to know about the prime membership charges that happened in your
account.The membership was ordered and subscribed as free days trial on April 15, We sent a confirmation email to this Trial subscription on the same day to your email address on the account Sunday, April 15, 10:AM (PDT)This trial gave you access to the many benefits of Amazon Prime.Since the membership was continued after trial ended days later, you were charged the full monthly membership fee $on May 15, You were charged automatically so that you wouldn't experience any lapse in benefitsWe feel this is the best way to ensure customers continue to experience the great benefits of Amazon Prime without any temporary loss of service.I'd like to confirm that your prime membership has been cancelled already and we issued a full refund of $which will be processed to the payment card within 3-business daysWe process refunds from our end immediately and financial institutions may take time up to 3-business days to update the refund in customer's account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the gift card applied on a cancelled itemOn checking I confirm the item was
cancelled and aren't charged for the cancelled itemWhen you pay with a gift card balance, we reserve the funds to use for that specific itemHowever, we don't actually charge until the order is shippedWhen an item is canceled, any unused gift card funds go back to your balance and can then be used on another order.As you aren't been charged for the cancelled item there won't be any refund but as a courtesy for this disappointment, $gift card was added to your Gift Card Balance which was later used on your next orderOn December 18, an Order ID: *** was placed for the amount of $which was deducted from this gift balanceThe remaining gift balance of $is applied on Order ID: *** which was placed on December 18, You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Unfortunately we can't honor $refundPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about that you've received a partial refund for your return.I completely understand how
disappointing and frustrating this isOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Because this order was shipped by Thekickshop, we may not be able to issue a refund directly on the orderI've personally forwarded the details you sent us to our investigations team to look into the seller's performanceWhile in most cases we aren't able to share the results of an internal investigation, I can assure you that I'll update you if I'm able to share any changes that we make.In an effort to compensate for this inconvenience, I've issued a $(difference refund and return shipping charges) promotional certificate to your Amazon.com account.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with your Order ID: ***.I've verified and confirm
that refund of $was processed to your MasterCard on August 23, through our A-Z Guarantee claim.You should have received the refund by now.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint about order #***I'm sorry to know this order was not fulfilled and it
was cancelled without any fulfillment.As a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-freeWe've clearly come up short on those expectations recently, and I'm very sorryI've made sure to address your concerns with the appropriate leadership teams and will ensure your feedback is reviewed.Upon checking the order I've found out that our fulfillment center team was not able to obtain the stock from our vendorsThis is the reason, the shipping was delayed and eventually the order was cancelled as it could not be fulfilled due to item being back ordered.I would also like to confirm that you have not been charged for this order as it was not fulfilled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with seller on our websiteThis is certainly not what we want our customers to experienceI've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is taken.Since you unveiled this issue about seller, I’m going to collaborate with our internal teams to work on solutionsI've forwarded the details you sent us to our investigations teamPlease know this is something we take very seriously and each report they receive is investigated and the appropriate action is taken.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service is correct.The price and availability of the items offered on our website are subject to changeBecause we constantly receive new data from our suppliers, our prices regularly changeThe price you saw was the lowest price we were able to offer at that time.We consistently offer competitive prices/promotions on everything we carry; however, the prices/promotions on our website are subject to changeWe look at several factors to make sure that our prices reflect the item's market value and to make sure that it's a good value for you and all of our customers.As mentioned, with the exception of TVs, Amazon.com doesn't offer post-purchase adjustmentsAt this time, we are unable to issue refund for the price differenceTo read more about our pricing, please visit our Help pages:***Nonetheless, I've shared your comments as a feedback with our pricing team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,MaryaAmazon.comhttp://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding this issue.As said earlier, Unfortunately, since the payment wasn't made as per the procedure which is ordering the item via shopping cart, we are not responsible for the loss of cardIn this case, I would request you to kindly dispute the charges with the bank so that they can contact us through their channels and we will be happy to co-operate with them.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration experienced.Since this is a unique situation, I am still working with our Investigation Team to work on a resolution as I see this has happened multiple timesI know your wait has been frustrating as you had to wait for months to get an answer, I truly apologizeI ask that you please allow me 2-business days so we make sure the matter is taken care of properly. As soon as I receive any information, I'll email you.We appreciate your patience and understanding as we working to resolve the issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I reserve the right to re-open this complaint if the business fails to act on its promise to provide the refund check referenced in its response.Sincerely, *** ***

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you've had trouble using your store bought gift card.Generally, when a Gift certificate is
purchased at a store and if it's not activated we suggest customers to contact the store where the card was purchased so that store can issue a new card or activate.Further, I've checked and see that our customer support team was able to add the Gift card to your account on November 3, 2015.I see that the below email was sent to you on November 3, after the Gift card was added to your account:-------------------------------Hello,I've added your gift card funds of $to your account.The current gift card balance on your account is $You can view your balance in Your Account here:https://www.amazon.com/gp/css/gc/balanceIf you're having trouble logging on to the correct account or would like to close the unwanted account, please visit the contact page below and give us a call, chat in, or write to us so we can help you right away.http://www.amazon.com/contact-usIf you're calling from outside the U.S., you can reach us at 1-206-266-2992.I hope this helpsWe look forward to seeing you again soon.We'd appreciate your feedbackPlease use the links below to tell us about your experience today.Best regards,Jennifer-------------------------------Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know that your account is locked.Since this is a unique situation, I'm collaborating with our
Account specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Patti, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Marya from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with free shippingThis is certainly not what we want our
customers to experienceI appreciate your diligence in ensuring we take a serious look at these problems.I've checked items and see that it isn't eligible for free shipping because of one of the items in your cart is sold and shipped by seller on our websiteSome products sold and shipped by sellers aren't eligible for free shipping.To take advantage of free shipping:Place at least $of eligible books or $or more of other eligible products in your Shopping CartAny item fulfilled by Amazon that indicates free shipping on the product detail page count towards the thresholdProceed to checkoutShip your items to a single U.Sdelivery address in the states (territories not eligible)Select "Group my items into as few shipments as possible" as your shipping preferenceSelect "FREE Shipping" as your shipping speed on the shipping options pagePlace your order, and enjoy free shippingYour order will be delivered 5-business days after all of your items are available to ship.Be sure you select the "FREE Shipping" option when orderingIf the option doesn't appear on your order form, the order may not contain eligible itemsMore details about this shipping option are available on our Help pages:***When you select free shipping during checkout, the final page of our order form displays the estimated date of shipment for your orderThis is only an estimate--your items may ship soonerIf the date doesn't meet your needs, you can change the shipping speed before submitting your order.I've personally delivered your feedback to our right team to look after this.Customer feedback like yours really helps us continue to improve our store and provide better service to our customers.I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,MaryaAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: We already contact Amazon.co.jp before we file this complaint, we do not agree the solutions they offer since there should have more convenience ways to resolve the issueAlthough all sites operate independently, but we think they still report to Amazon HQ at USTherefore we hope you or your HQ can contact your Japan regarding this issue.Sincerely,*** ***