Amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you with your Order ID: ***.I've verified and confirm
that refund of $was processed to your MasterCard on August 23, through our A-Z Guarantee claim.You should have received the refund by now.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Revdex.com:
This is not my first complaint regarding Amazon Logistics, I do not expect it to be my last eitherHowever, to keep it open gets me what? More e-mails
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Revdex.com:Thank you guys at Revdex.com without you guys this would have never been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you are disappointed with our stance on this matter, but as per the email sent to you on March 8, 2017, we will not be able to assist you further on this issue and we have retained records of your vendor account but your account will remain disabledNote that you are not permitted to create a new vendor account with the Amazon Mobile App Distribution Program.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello, We have gone through buyer's claimBased on the additional information provided by the buyer, we have granted this claim.Sincerely,Vishnudeep K

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the price drop on "Amazon Tap - Alexa-Enabled Portable
Bluetooth Speaker "I understand that the price for this item dropped to $and you would prefer a refund for the difference amount.We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

The KDP Executive Customer Relations team discussed with *** *** ** *** *** about the check elimination process and confirmed her royalty payment option on September 26th and October 6th. We consider this matter to be resolved

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I understand you need a full refund.As mentioned previously, a partial refund of $was already issued for the remaining months since you've used the Prime benefitsAlso, in addition a $promotional funds were added to your account.We can issue an additional $refund which totals $to compensate the inconvenience caused.Unfortunately we'll not be able to issue any additional refunds.***, I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the trouble you had with Order#***.I'd like to inform you that Prime
two-day shipping indicates that the order will be delivered within two-business days once the order is shippedIf an item isn't readily available, selecting One-Day or Two-Day Delivery will reduce the transit time to one or two business days after we've shipped your order, but won't impact how long it takes us to obtain the item or prepare it for shipment.As it turns out, the supplier isn't able to get us any more of these items, even though it looked like they would when you placed your orderAlthough the item might be available on our website from third party sellers, we can't source items from them and we can't exchange items for a different product.From time to time, unexpected fluctuations in supply can add to our original availability estimateThis item is currently back ordered from supplier , and they have not been able to let us know exactly when they expect more items in stockUnfortunately, our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changes.We haven't gotten any updates from the supplier so we can't guarantee when we'll have it in stock againSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being a retailer we are totally dependent on our suppliers for the supplyThis being the reason the order wasn't shipped.Further, I see that the order has been canceled as per your requestYou haven't been charged for it, but an authorization may be visible on your accountThis should be removed according to the policies of your bankPlease contact your bank to clarify how long they hold authorizations for online orders.I realize this isn't what you were expecting when you placed your order, and I understand the disappointment this situation has caused.Nonetheless, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I'm sorry for any disappointment caused and appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in shipping of your order #***, I understand you've been waiting for the
delivery.***, I've checked the order and we are waiting for our suppliers to supply the inventory for the order that you've placedIn this situation, I'd request you to go ahead and place a new order for the item and write us back with the new order #*** , I'll make sure to honor the original price of $33.99,please click the link below to re order:http://www.amazon.com/gp/offer-listing/B002L98BNG/ref=dp_olp_new?ie=UTF8&c...⇄ you place a new order, you may go ahead and cancel the original order, you aren't charged for the order yet, but authorized, as soon as the order is cancelled, the authorization would be cleared by your bank according to their clearing policiesPlease ignore the information provided by our Customer service.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

The complaint has finally been resolvedIt's a shame I had to result to going to the Revdex.com, but Amazon didn't seem to give a *** about me as a customer. *** *** Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your recent order #103-0537859-9565044.I've checked your
order and see you've purchased this order with one of our third party sellers :ZZYYLLCOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.I've checked and see that the item is available for Prime deliveryThough the item is eligible for Prime shipping, all the sellers offering the item will be listed and the seller who is offering it for lowest price will be listed on top.You can recognize whether or not the seller is Amazon.com in many ways:--In the availability section of the item's detail page, a merchant listing will say "Offered By (merchant name)."--For any seller items in your Shopping Cart, the seller's name will appear under the item titleThis information is also displayed during checkout.--If several different sellers are offering the same item, the "More Buying Choices" box on the right side of the item's detail page will list each seller and their price separately.In this case, you might have selected the item and added it to your cart with the lowest Price without noticing that it was offered by third party sellerAs the item you've order is from a seller, it isn't eligible for Prime shippingI apologize for any inconvenience.I understand that you would like to receive refund for the amount charged to your payment card.We take the integrity of our third party sellers very seriously, and I’ve forwarded your comments to our Seller team for further investigationWhile we won’t be able to share further details about the outcome of the investigation, I can assure you each case is very thoroughly and carefully reviewed.I can confirm that a full refund in the amount of $was issued to your original payment method on July 27, In most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another.You can view details of the completed refund on your Amazon.com account:http://www.amazon.com/gp/css/summary/edit.html?orderID=***If you don't see the VISA refund posted to your account, please contact your issuing bank for further assistanceYour bank can clarify how long it'll take them to post the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thank you for taking time in writing back to us.I've escalated the issue and our digital team and they have issued a $to your accountYou'll be able to view your gift card balance in Your Account here:***I hope this helps! We appreciate your understanding and please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Gayathri P.Amazon.comhttp://www.amazon.com

Hello,
We've checked and found that the returned item has been delivered to the seller and the seller has issue a full refund of $on February 18,
Thank you

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I apologize for any misunderstanding in my previous email.We apologize for all the inconvenience this situation has caused and have forwarded your feedback to our internal team for consideration while making future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks for taking time to offer us your thoughts.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Mahesh.VAmazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I reserve the right to re-open this complaint if the business fails to act on its promise to provide the refund check referenced in its response.Sincerely, *** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear there was a problem with order # *** from the sellerIn situations like these
we'd normally file an A to Z guarantee claim on the order and have the amount refundedBut on checking your account I found that the order was placed more than days ago on July 12, 2017, because of which you aren't eligible for reimbursement under the terms of our A-to-z GuaranteeI really apologize for any inconvenience this may cause.You may want to contact your local postal inspector or a national consumer protection agency, such as the Internet Fraud Complaint Center.For more information about our A-to-z Guarantee, please go to our Help pages:http://www.amazon.com/help/a-to-z-guaranteeWe hope to see you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

how many times are y'all gonna lie to me? This is complete *** I want my money now! I have been lied to every day and then ignored and I'm tired of it! I want my money now! You have put me in a horrible spot because of your lies! I will be done with amazon as soon as I get my money! Amazon is a bunch of liars cheats and a sorry excuse for customer service! I could hire a monkey to do a better job! I need my money today!!!Complaint: ***I am rejecting this response because:Sincerely,*** ***

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges and placed a temporary hold on any funds in their seller account on November 30, The seller was notified of this decision by e-mail on that dayWe took these actions because this
seller’s account is under review at this timeAmazon places a high importance on maintaining the trust of our millions of satisfied buyersWe have established targets for seller late shipment, order cancellation, negative feedback, and payment dispute rates so that buyers can shop with a sense of safety and security about their third-party transactionsThese targets are published on our Seller Performance Measurement page in seller Help (http://www.amazon.com/gp/help/customer/display.html/ref=hp_rel_topic?ie=UTF8&no...⇄ may remove the selling privileges of any seller that fails to meet these targets.We have asked the seller for information to assist in this review of their account to be investigated for possible reinstatement The seller has been informed of this request and information needed via email.Sincerely,Seller Performance TeamAmazon.com

Hello Natasha Francis,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the
order.When an order gets cancelled due to out of stock, we'll email immediately to the customerHowever, am sorry this didn't happen in your case due to some issueI sincerely apologize for the inconvenience in this regard.As this was an error from our end, as a token of apology, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: ***Also, I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance