Amazon.com

Complaint: ***
I am rejecting this response because the issue is not related to A-Z Guarantee, which I have cancelledThe issue is seller not shipping the box as part of the purchase
Sincerely,
*** ***

Hello,
We have reviewed this complaint and unfortunately, we will not be able to take actions requested by the buyer as they have bought a item from a seller which is non returnable as per seller's policy Seller's policy are available for review before the purchase is
made
In summary, we will not be able to take actions requested by the buyer as the item is non returnable as per seller's policy
Thank you

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've listened to the phone call and I'm sorry for the wrong information provided by the agentAnd I did see that all the agents after that have corrected it and explained you that promotional credits are non refundable
However, As I understand that you have not received a complete order and caused inconvenience, And not to disappoint you, I've made an exception and issued added a promotional credit of amount $to your amazon.com accountPlease understand that this is a one time exception and any further exceptions cannot be made on your future orders
With this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and I'm very sorry to learn about the closure of your Amazon.com account.While I
understand that you've already reached out to our Customer Services, please be assured that I'm collaborating with our Account Specialists team to work on a resolution.I'll be personally following up on this and we'll get back to you with an update within 3-business days.Thanks for giving me time to find the best solutionPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards, Mohammed GAmazon.com

Revdex.com:
I have reviewed the response made by the business in
reference to complaint ID ***The situation is still ongoing but the person who responded to me seems to be focused on getting the facts as they've been presentedWe'll seeIf it doesn't get resolved, I'll be back here again, for sure
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about that you've received a partial refund for your return.I completely understand how
disappointing and frustrating this isOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the seller.Because this order was shipped by Thekickshop, we may not be able to issue a refund directly on the orderI've personally forwarded the details you sent us to our investigations team to look into the seller's performanceWhile in most cases we aren't able to share the results of an internal investigation, I can assure you that I'll update you if I'm able to share any changes that we make.In an effort to compensate for this inconvenience, I've issued a $(difference refund and return shipping charges) promotional certificate to your Amazon.com account.Your available balance appears in the payment section when you place a qualifying order for new items shipped and sold by Amazon.comEligible funds will be automatically applied to your qualifying order.This promotional balance doesn't appear in Your Account (you'll only see gift card balances there).To view the Terms and Conditions for using your promotional funds, go to our Help pages:http://www.amazon.com/gp/help/customer/display.html/?nodeId=***We look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
I can confirm that I actually did receive the refud, however the time frame was way to long, and add the fact that amazon lied to me sevrel times that it's just another couple of days, they shoudn't be alowed to do so for no reason, I am not claiming any money just that it should reflect on your website what they did, big comepanys shoud be held accountbale for any type of fraud.Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration experienced.Since this is a unique situation, I am still working with our Investigation Team to work on a resolution as I see this has happened multiple timesI know your wait has been frustrating as you had to wait for months to get an answer, I truly apologizeI ask that you please allow me 2-business days so we make sure the matter is taken care of properly. As soon as I receive any information, I'll email you.We appreciate your patience and understanding as we working to resolve the issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavil*** A.Amazon.comhttp://www.amazon.com

Hello ***I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry to know that your account is locked.Since this is a unique situation, I'm collaborating with our
Account specialist team to work on a resolutionI know your wait has been frustrating and for that, I apologizePlease allow me 3-business days to research the issue so we make sure the matter is taken care of properly.Patti, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: It is the same garbage I received over the phone when I called them to resolve the issue in the first place Poor customer service from a $265Billion dollar company and a, "I'm sorry, you should have read the fine print." response is not what I was hoping for when I contacted Amazon.Sincerely,*** ***

Hello from Amazon.com,The review in question has been evaluated by Amazon and it has been determined that the review does not violate Amazon's posted guidelines and thus not eligible for removalAs indicated in a e-mail contact to the seller April 25th, while we are sorry for the disappointment this has caused Amazon will not be able to comment further on this matter the decisions regarding this review are finalThank you for your understanding

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to learn about the recent issue you've had with the order and appreciate you taking the time to bring these to our attentionWe always hope our customers have a rewarding shopping experience, and I'm sorry that wasn’t the case here.We expect our agents to provide accurate information and provide all the tools necessary to properly research any issue they may faceAlthough it’s our intention that problems will be rare when you do need to get in touch with our team, it’s our hope you’ll find your conversation with our representatives timely, accurate, and of course, pleasantI regret this wasn’t the case for you, and I’ll be following up personally with the appropriate management team to ensure proper training is provided for the future.Rest assured, I've shared your comments as a feedback with the appropriate team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’ve applied a $promotional certificate to your Amazon.com account. I hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.Your promotional funds will apply to your next eligible order automatically before another payment method is chargedThe promotional certificate doesn’t apply to items offered by other sellers and won’t cover the shipping costs or any applicable tax of an order.You can find more information about our promotional code terms and conditions by clicking on the following link:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any more compensation or additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Purna *** N.Amazon.comhttp://www.amazon.com

We have have closed the seller's account due to compliance issuesAll fees are returned to the seller Thanks, Stan, Amazon Seller Performance

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the inconvenience caused.I understand that, as a member of Amazon Prime, you expected 2-day
delivery for the order you placed while being a part of the membershipReceiving late shipment can be disappointing, and I do apologize for itWe certainly didn't expect this would happen.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.In a situation like this I'd normally go ahead and issue a full refund for the order but on checking the account and the order I see that a full refund for the amount of $has been issued to your payment method.This refund has already been processed which you can check it with the link below:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I understand that your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usI hope you'll give us another chance.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello *** ***,I'm Diksha from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the inconvenience caused regarding the Gift card in your
account. I need to look into the problem with gift card in your account, and it'll take a bit more time than usual. Please allow us few business days to look into the issue and I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C. Amazon.comhttp://www.amazon.com

Hello, We are unable to do a price match for any third party marketplace order placed by the buyer as a-to-z-guarantee does not cover price match related issues. In summary, we cannot take the action requested by the buyer as we do not cover price match related
issues. Sincerely,Ajith

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your disappointment in not being to use $gift cards as your account is
inaccessible.While I know you're disappointed with our stance on this matter, I want to assure you the responses you've received from our Account Specialists is correct.We ask you to enter a billing address because some banks will only validate a charge for an online order if the billing address you enter matches the address associated with your payment methodEntering a billing address also gives us additional contact information if there's any problem with your orderThe payment method you enter will be charged directly, and we won't send an invoice or bill to the address you enter.From your account, I see that $gift cards were purchased from a physical storeI'm not able to refund your Amazon.com Gift cardsThese gift cards are a bit different, as they aren't associated with an Amazon.com orderIf you need a refund for this gift card, I'd recommend taking the card to the store where it was purchasedThey may be able to help you.We closely examined your account, your order history, and your related accounts to ensure that any decision regarding your account was made according to our policiesWe will not reopen your closed Amazon.com account or issue any further refundsThe decision to close your account is a final decision and we won't be considering further requests to reinstate themIf you were to open new accounts, those would be closed as well.As mentioned earlier, we have exercised our option under our Conditions of Use to sever our business relationshipOur ''Conditions of Use'' policy states ''Amazon reserves the right to refuse service, terminate accounts, remove or edit content, or cancel orders in its sole discretion"You can read the full details of this policy at the following link:***If you have further concerns about your account or orders in the future, please feel free to send them to us at ***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because no resolution was mentioned or offeredInstead, they are forwarding this to another department. Sincerely,*** ***

Revdex.com:I have reviewed the responseThough I don't agree with it, I feel I made a legitimate purchase that wasn't honored, they're obviously not going to change their stanceI advise others to be careful when buying on Amazon may try to retract on sales before a price increase. Sincerely, *** ***

Complaint: ***
I am rejecting this response because this is the exact same copy and paste generic response word for word that I received the first timeI’m my opinion this is bad business they do not care enough about their customers to write a response that addresses my concerns directlyI reject this response because it is not a real response and I reject this response because I was assured one thing and now they are going back on their word.
Sincerely,
*** ***