Amazon.com

Hello, We are unable to do a price match for any third party marketplace order placed by the buyer as a-to-z-guarantee does not cover price match related issues. In summary, we cannot take the action requested by the buyer as we do not cover price match related
issues. Sincerely,Ajith

Hello,A full refund for the claim amount was issued to the payment method you used to place order *** -- Refund Date: 01/25/2017-- Refund Amount: $85.99If the order was paid by credit card, it may take several business days for the refund to appear on your credit card account
Please check with the issuing bank to confirm that it has been postedIf the order was paid by gift certificate, these funds should be available now for use as payment on a future order
Please write to us for any further issues

Complaint: ***I am rejecting this response because:Sincerely,*** ***
Because I have given you all the informationWhat more do you want from meI just want the gift cardI feel that Swagbucks is a scam!

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Firstly, thank you for being our long time Prime memberI'm sorry for the inconvenience this issue has
caused.I've checked and see that as per our account specialists, your account was closed since your reviews were posted in exchange for compensation, such as gift cards to purchase the product, product refunds, review swaps, or free or discounted products or Your account was used for commercial purposes.However, I am glad to inform you that your account is now reinstatedYou can enjoy shopping on Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Hello,
I was informed via the Amazon.com web site that I could expect a resolution to my claim by 08/25/Please see that pdf attachment which substantiates thisContrary to the aforementioned information, I received an email on 08/24/from Mir D***, an A-to-z guarantee program Account Specialist with Amazon, suggesting that I continue to wait for a resolution as they had recently asked the seller for more information which is not reflected on the website in the content of my claim, please see the PDF document attachmentI was also assured by an Amazon.com customer service phone representative that Amazon would reimburse me in an event such as this and I was told that Amazon would ‘have my back’ should the seller not refund me for the defective item that they had sold mePlease see the pptx attachment which contains a recorded call audio file phone exchange with the representativeThis evidence is admissible as Colorado is a one party consent state for recorded calls and Amazon notified me that they would record the call
In my previous correspondence with both Amazon and the Revdex.com I mapped out my complaint and then explained that I was covered by Amazon’s A-to-z guarantee program as I fully meet the criterion for a refund for having received a defective itemFurther, in prior phone correspondences with Amazon I was informed that if my claim had not been resolved within a two-week time frame that I could file an appeal; and although I am entitled to file an appeal because the expected resolution date has elapsed and it has been more than two weeks since I initially filed the claim, Amazon has not accommodated this requestTherefore, for those reasons, I feel as though Amazon has not done their due diligence in helping me to reach a resolution in regards to this matter so far at this timeThank you so much for your time
Sincerely,
*** *** ***
*** *** *** ***
Colorado Springs, Colorado
(*** ***
***.***@gmail.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I understand you are disappointed with our stance on this matter, but as per the email sent to you on March 8, 2017, we will not be able to assist you further on this issue and we have retained records of your vendor account but your account will remain disabledNote that you are not permitted to create a new vendor account with the Amazon Mobile App Distribution Program.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards, Mahesh.VAmazon.com

Hello Natasha Francis,I'm Prathyusha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about your experience with the
order.When an order gets cancelled due to out of stock, we'll email immediately to the customerHowever, am sorry this didn't happen in your case due to some issueI sincerely apologize for the inconvenience in this regard.As this was an error from our end, as a token of apology, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs. Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon. If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged. For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to: ***Also, I've forwarded the details you sent us to our Investigations teamEach report they receive is investigated and the appropriate action is taken.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance

how many times are y'all gonna lie to me? This is complete *** I want my money now! I have been lied to every day and then ignored and I'm tired of it! I want my money now! You have put me in a horrible spot because of your lies! I will be done with amazon as soon as I get my money! Amazon is a bunch of liars cheats and a sorry excuse for customer service! I could hire a monkey to do a better job! I need my money today!!!Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:Thank you guys at Revdex.com without you guys this would have never been resolved
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the delay in shipping of your order #***, I understand you've been waiting for the
delivery.***, I've checked the order and we are waiting for our suppliers to supply the inventory for the order that you've placedIn this situation, I'd request you to go ahead and place a new order for the item and write us back with the new order #*** , I'll make sure to honor the original price of $33.99,please click the link below to re order:http://www.amazon.com/gp/offer-listing/B002L98BNG/ref=dp_olp_new?ie=UTF8&c...⇄ you place a new order, you may go ahead and cancel the original order, you aren't charged for the order yet, but authorized, as soon as the order is cancelled, the authorization would be cleared by your bank according to their clearing policiesPlease ignore the information provided by our Customer service.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because the issue is not related to A-Z Guarantee, which I have cancelledThe issue is seller not shipping the box as part of the purchase
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about your disappointment regarding the price drop on "Amazon Tap - Alexa-Enabled Portable
Bluetooth Speaker "I understand that the price for this item dropped to $and you would prefer a refund for the difference amount.We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages.To read more about our pricing, go to our Help pages:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I've listened to the phone call and I'm sorry for the wrong information provided by the agentAnd I did see that all the agents after that have corrected it and explained you that promotional credits are non refundable
However, As I understand that you have not received a complete order and caused inconvenience, And not to disappoint you, I've made an exception and issued added a promotional credit of amount $to your amazon.com accountPlease understand that this is a one time exception and any further exceptions cannot be made on your future orders
With this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:
http://www.amazon.com/gp/help/customer/display.html?nodeId=
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received an empty box without the blue diamond rings in itThis is really not what we
want you to experience.After carefully reviewing your account, it reflects that you've ordered with us a number of times, but we're having difficulty getting your packages to youLost packages have been reported multiple times on your account.It's very important to us that our customers receive the products they purchase from Amazon.comWe appreciate your business and regret that these items haven't been delivered to youLost shipments are certainly inconvenient for you and costly for Amazon.comWhile we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate.We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further and I'm sorry that we cannot be able to process refund.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

The KDP Executive Customer Relations team discussed with *** *** ** *** *** about the check elimination process and confirmed her royalty payment option on September 26th and October 6th. We consider this matter to be resolved

Revdex.com:I have reviewed the responseThough I don't agree with it, I feel I made a legitimate purchase that wasn't honored, they're obviously not going to change their stanceI advise others to be careful when buying on Amazon may try to retract on sales before a price increase. Sincerely, *** ***

Complaint: ***
I am rejecting this response because this is the exact same copy and paste generic response word for word that I received the first timeI’m my opinion this is bad business they do not care enough about their customers to write a response that addresses my concerns directlyI reject this response because it is not a real response and I reject this response because I was assured one thing and now they are going back on their word.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding Prime membership on your account.As promised, I see that a refund of $to your payment method without cancelling prime membership.I can also confirm that Prime membership is active on your account and an followup email was also sent regarding this.You'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.c

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concernPlease know that Amazon doesn't provide receipts for the subscriptions, but you'll be able to see the charges in the credit card statementHowever, you can see your subscriptions in the account going to: Account - Your Memberships & Subscriptions.You can call us to get unsubscribed or follow these steps:From the Parent Settings screen of Amazon FreeTime, tap Manage Content & SubscriptionEnter your parental controls password, and then tap OKUnder Manage Subscription Content, tap Unsubscribe from Amazon FreeTime Unlimited.For more information, you can check the Help page:https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-1?ie...⇄ can also cancel your monthly FreeTime Unlimited subscription at any time.To cancel your subscription:From your child's profile, swipe down from the top of the screen and tap SettingsEnter your Lock Screen password, and then tap SubmitTap Manage Your Subscription under FreeTime UnlimitedTap Cancel Your SubscriptionTap Unsubscribe to confirm your selection.After you unsubscribe from a monthly FreeTime Unlimited subscription, a pro-rated refund will be processed from the most recent subscription chargeAny books, TV shows, movies, and apps from your subscription will no longer be accessibleContent you've purchased and added to your child's profile will still be accessible.Thanks for using Fire tablet."Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards,Vijay K.Amazon.com http://www.amazon.com ==========================

Hello,We have closed the buyers claim for order *** because the A-to-z Guarantee does not cover the problem that the buyer reportedOur A-to-z Guarantee does not supplement or replace a seller’s returns policy.Seller's return policy states :Non-Returnable Items-VIDEO & AUDIO
CENTER is unable to accept returns of the following:
VIDEO & AUDIO CENTER allows you to return any new, factory-sealed and unopened merchandise within days of your purchase date.a)Televisions over inchesb)No refunds or exchanges on used or opened merchandiseIf the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.Although we understand buyer's position, we have reviewed this claim and we stand by our decisionWe cannot give buyer more information about this matter, and we may not reply to further emails about this claim.Sincerely