Amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any disappointment regarding this issue.As said earlier, Unfortunately, since the payment wasn't made as per the procedure which is ordering the item via shopping cart, we are not responsible for the loss of cardIn this case, I would request you to kindly dispute the charges with the bank so that they can contact us through their channels and we will be happy to co-operate with them.***, I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the disappointment you had with the delivery of your recent orderThis isn't what we want our
customers to experience.As a prime customer you intended to receive the items on time, but we haven't met that standard in delivering your order.Most of our orders are delivered on time and without any issues, however, we do depend on the carrier's ability to deliver the packages as per the schedule, to a large extentUnfortunately, despite our best efforts in shipping the order out on time, delivery of packages is delayed on rare occasionsIt’s unusual that our carriers aren’t able to meet our guaranteed delivery datesWith that said, I've forwarded your feedback about UPS to our shipping department--I know they'll want to hear about your experience.I've checked and see that the Order#*** was shipped by us on May 21, However, looks like the order was delayed due to some issue with the carrierI apologize for any inconvenience.To help compensate for any inconvenience, I've extended your Amazon Prime membership by one monthThe membership will now renew on September 09, 2016I'm forwarding this instance to our shipping departmentWe’re aware our choice of shipping methods reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve our delivery performance.Customer feedback like yours helps us in our endeavor to improve the service we provide, and we're glad you took time to write to us.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you have received an empty box without the blue diamond rings in itThis is really not what we
want you to experience.After carefully reviewing your account, it reflects that you've ordered with us a number of times, but we're having difficulty getting your packages to youLost packages have been reported multiple times on your account.It's very important to us that our customers receive the products they purchase from Amazon.comWe appreciate your business and regret that these items haven't been delivered to youLost shipments are certainly inconvenient for you and costly for Amazon.comWhile we expect the occasional problem with an order, we cannot continue to issue refunds or replacements to you at this rate.We advise you to contact UPS as well as your local authorities if necessary in order to pursue this matter further and I'm sorry that we cannot be able to process refund.We appreciate your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,We have closed the buyers claim for order *** because the A-to-z Guarantee does not cover the problem that the buyer reportedOur A-to-z Guarantee does not supplement or replace a seller’s returns policy.Seller's return policy states :Non-Returnable Items-VIDEO & AUDIO
CENTER is unable to accept returns of the following:
VIDEO & AUDIO CENTER allows you to return any new, factory-sealed and unopened merchandise within days of your purchase date.a)Televisions over inchesb)No refunds or exchanges on used or opened merchandiseIf the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.Although we understand buyer's position, we have reviewed this claim and we stand by our decisionWe cannot give buyer more information about this matter, and we may not reply to further emails about this claim.Sincerely

Hello,I'm Madhavi Latha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem with the Video game.I've reviewed your concern and see our customer service
team was able to address your issue about Forza Horizon Ultimate Edition - Xbox One/Windows [Digital Code], by issuing issued a refund in the amount of $63.59.Your refund should be completed within a few business days and will be applied to the payment method used for the original purchase.Once processed, you'll be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***
For more information, go to: www.amazon.com/help/aboutrefunds.Once the refund has been processed, the game will no longer appear in Your Games and Software LibraryThe publisher may also disable the product key.We work hard to make sure our customer service team is very well trained to help with any questions you might have and I’m glad to see they were able to help you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand you're concerned about cancellation of the PNY XLRGeForce GTX 2GB GDDRGraphics Card from the
order #***.As it turns out, the supplier wasn't able to get us any more of these itemsSometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supplyThe availability and shipping times listed on our website are estimates, not guaranteesUnfortunately, unexpected fluctuations in our inventory occasionally happen, and that can add time to our original estimateI know it's frustrating when that happens, and am very sorry for the inconvenience.There are rare situations outside of our control that can impact our ability to deliver - such as possibilities include not having stock availableWe rely on the suppliers for up-to-date information regarding the availability of the item and that's all we have to go byUnfortunately, our reliance on suppliers and manufacturers for information about their stock means that occasionally our database will not reflect all changesOnce we receive the order we will immediately contact the supplier to obtain the itemSometimes as the case like yours the supplier failed to obtain the item and we're not sure when we'll be able to get moreWe work very hard to maintain our inventories, but occasionally an item listed on our site won't be available when it comes time for us to ship your order.To help make up for this inconvenience, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778.Rest assured, I've personally followwith our Customer Service Management team on any coaching opportunities to ensure proper training is provided to ensure we do everything possible to avoid situations like this in the futureI know a simple apology won't make up for what transpired, but I'm sincerely sorry about the different answers you received from our customer service team when inquiring about your order.However, I've shared your experience with the team for future improvements to avoid situations like thisWe're fully aware your impression of our service is a direct reflection of how we do business, and your feedback is always appreciated.We know you count on more than just great products from Amazon.com, and that getting your order to you quickly is just as importantI'm sorry for the delay, but I hope that you will give us another opportunity to prove the quality of our service to you in the future.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: We already contact Amazon.co.jp before we file this complaint, we do not agree the solutions they offer since there should have more convenience ways to resolve the issueAlthough all sites operate independently, but we think they still report to Amazon HQ at USTherefore we hope you or your HQ can contact your Japan regarding this issue.Sincerely,*** ***

Hello ***,I'm Meraj from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint about order #***I'm sorry to know this order was not fulfilled and it
was cancelled without any fulfillment.As a longtime Amazon customer myself, I completely understand the desire to have your ordering experience be quick, efficient, and most importantly, stress-freeWe've clearly come up short on those expectations recently, and I'm very sorryI've made sure to address your concerns with the appropriate leadership teams and will ensure your feedback is reviewed.Upon checking the order I've found out that our fulfillment center team was not able to obtain the stock from our vendorsThis is the reason, the shipping was delayed and eventually the order was cancelled as it could not be fulfilled due to item being back ordered.I would also like to confirm that you have not been charged for this order as it was not fulfilled.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,MerajAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: I spoke with the bank and they are the ines who said that the representative that I spoke with followed the correct procedure but gave wrong informationThis is the company that Amazon has chosen to handle their credit cards, which makes them partly responsible.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to Order ID: ***.In this case, I've checked with our concerned team and was informed that the
refund has already been issued to your payment cardTherefore request you to please check it with your bankOrder ID: ***Total Refunded: $1,365.00Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: The inventory has not been received into my account and after speaking with a few customer service reps, they confirmed this. The open case has been open for a month now and I am not getting any accurate responses. The people responding are from overseas and they do not understand the situation. I am out thousands of dollars and I can't seem to get an answer that makes sense. Please help.Sincerely,*** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I Sent the computer back in the window of time allottedI sent it back within two days of creating the refund on AmazonAmazon somehow dropped the ball and didn't have proper information or didn't scan it in, in timeI think its so lame for your large company to lie about that! I was out almost $for over a week before my refund finally went through to my bankIt was a huge inconvenienceI wouldn't be as upset about this if this hadn't happened to me before with AmazonAt least twice I was wrongly charged for Amazon Prime when all I did was rent a video on Amazon.
Sincerely,
*** ***

Hello from Amazon,
We are writing in response to the buyer's complaint regarding order ***The buyer has been reimbursed in full, as the return was delivered back to the sellerPlease consider this claim closed
Thank you for your interest

Hello ***,I'm Shalini C*** from Amazon.com and following up on behalf of my colleague, Naseema, who is out of the office today.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Further, I've checked with our payments team and they have confirmed that Synchrony bank has provided the information to you, I've also attached file to the Revdex.com correspondence so that you can check it.We hope to see you again soon.Regards,
ShaliniAmazon.comhttp://www.amazon.com

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the close of your account.Upon verifying, I see that your we
have taken this action because we found this account to be related to previously closed accounts.As the Gift cards which were redeemed in your account are bought from store and not directly from Amazon.com and hence we can't refund those gift cardsYou need contact your store for refund of those Gift cards.I've unredeemed those gift cards from your account and the funds are back to the gift card from your closed Amazon accountYou can contact the store where these are bought for refund, else, you can redeem these gift cards on any other Active Amazon account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Te.PAmazon.comhttp://www.amazon.com

Hello from Amazon.com,This is Liz from Amazon.comThank you for you inquiry regarding Marnita's complaint regarding her disbursement.Amazon's policy regarding terminating a selling account and receiving a manual check in the mail for funds on the selling account, must be followed and exceptions
cannot be madeOur policy requires the last completed order on the account to have been days prior to the check being issuedThe last order on the account was on 08/17/Funds can only be disbursed after completion of days from the last completed order.Since it has now been days, I have requested the manual check be authorized and sent to Marnita RossThis process can take 3-weeks, this includes the approval process

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with unauthorized activity on your accountThis is certainly not
what we want our customers to experience.I've checked your account and see that our account specialist team took appropriate action and have issued a refund of $to your gift card balance on Wednesday, June 1, 2016.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I completely understand your concern about your recent orderI've researched and see our account specialist team has already provided complete information about your orderAs informed by them, HP ENVY Phoenix 860-Desktop from order #*** was in the box when it was
handled over to UPS at the time it left our fulfillment center.UPS delivered the intact box to youThe driver did not note any evidence of the package being tamperedTherefore, we will not be refunding or replacing this itemI hope you'll understand our limistations in this regardYou can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Thanks for your understanding.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with price drop refund, I understand you are upset.***, we work hard to find the best
prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pagesTo read more about our pricing, go to our Help pages:***As informed by our Customer service, we will not be able to refund the price difference, however, you return the items to us if with in return window and re order them at the new price.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com