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Amazon.com Reviews (6767)

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've checked and can confirm that we've cancelled your Kindle Unlimited free trial and an email confirmation was also sent.I've shared your comments as a feedback with our appropriate business team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chanceI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Because they are not being honest about my complaintNo one can accuse me of being affiliated with any seller and give biased reviewsI am a regular customer and I have been banned for no reasonWhy would I take my time in doing this, when if I really was a dishonest reviewer I would just create a new account?It is very disappointing how amazon deal with this issuesAlso, the answer of amazon doesn't even specify the reason why I have been bannedIt just shows how dictatorial and nonsensical the entire process isIt is shameful to treat a customer like thisMore of the same, more generic answersAt least I will let people know how you guys are functioningNo empire last foreverAmazon will go down if treat people like this.
*** ***

Hello ,We have received your response regarding order id :***.Please note that your account was debited because there was no signature confirmation showing the item was delivered to buyer's address.Therefore,we stand by our decision.Thank you

Hello,Thank you for writing back to us for ***We admit of asking seller to accept returns and have advised to refund on receiving return but not before itThe sellers are expected to ship the item after confirming an order and refund when received a returnWe are limited by policy and rules to recharge a buyer's account without their consent. Due to the above reasons, we will not be able to assist the customer further in this issuePlease write to us for any further queries

Complaint: ***
I am rejecting this response because: The gift cards were not invalid, they came directly from AmazonAmazon is violating their own TOS.
Sincerely,
*** ***

Hello,
As per Amazon's Participation Agreement, 'TerminationAmazon, in its sole discretion, may terminate this Participation Agreement, access to the Site or the Services, or any current fixed price sales immediately without notice for any reasonAmazon, in its sole discretion, also may
prohibit any Seller from listing items for fixed price sales.', which can be found on the link below:
***
This Seller will not be reinstated
Thank you

Complaint: ***
I am rejecting this response because: This is theft! My mistake doesn't justify your mistakeIt has a tracking number how can you not find it?! Also I have it in writing and I have a voicemail message stating that I would be compensated for my tablet YOU cannot findThis is how you treat your customers? All I want is my tablet back or one that is equal to what you lostIts been weeks and I want my property back
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello *** ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order placed from your account to your NJ address for order #***. In this case, we're researching this issue with our concerned team to ensure that you receive your refund on the order. As we're investigating this matter with our appropriate team, I'd request you to please wait for 3-business days while we research this issue and get back to you with an update in this regard. Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Complaint: ***I am rejecting this response because: I sent an email from the registered account email address and no reply from the business ans it's been days almost Still needing resoluitionSincerely,*** ***

Hello from Amazon.com,
Please note that we are unable to assist you since the return tracking number provided by you does not show delivery at seller's address.I understand your position, we have reviewed this claim and we stand by our decisionWe cannot give you more information about this matter.Thank you

Complaint: ***
I am rejecting this response because: I answered this email with the partial refunds made I am also requesting a return of my prime membership because my items did not arrive in the day delivery as promisedIt is the total of four different orders and I was told not to return the items but to discard them
Sincerely,
*** ***

Hello, We have asked the seller to refund for the order *** and are awaiting a response.We messaged the seller to provide an opportunity to issue a refund if the order has returnedAs such, we must allow the allotted time to pass before we can take action against the seller for this
specific transactionWe are still in the process of investigating the buyer's claim, but will receive an e-mail notification of our decision soon We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of his claim in the 'Your Account' section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: December 13,

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #***
and I appreciate you taking the time in bringing this to our attention.I understand you received an e-mail notification indicating you were required to return the "Merrell Men's All Out Blaze Aero Sport Hiking Water Shoe, Black/Red, M US"; you shouldn't have received that e-mail notification.I've checked and can confirm we've received your return and you will not be receiving any further emails asking you to return the itemFurther, I see we mistakenly charged you for this itemI'm so sorry about this error.I can confirm our customer service issued a full refund of $on August 22, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Thanks for your inquiry, To ensure a safe and secure experience for buyers and sellers, we may hold money from an order as a reserve until we know the buyer received the item they ordered in the condition promisedThe Seller is currently on a day reserve for their ordersThis means all orders
the Seller fulfills, will take days to be paid forAdditionally, they will need to wait for the next disbursement date after this days has passed (since they will only be paid on disbursement dates) The ship date for the their last order was Oct 31, This means they would be able to be paid anytime after Nov 14, However, their next disbursement date after the days is Nov 18, In conclusion, the Seller is scheduled to receive the payment from this order on Nov 18, Thank you

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any confusion the email from us might have caused, I understand you are upset.***, the email you
received was incorrect and had incorrect offersOur team is aware of this issue and will follow up with all the Customers who received incorrect email offerPlease wait for an email from our team with further instructions to redeem one year subscription.We will not be able to call the Customers, explain them of the error or leave voice mails, but are sending emails to let them know of the errorIf you require any other assistance, please call or chat with an Amazon Digital specialist for live assistanceWe can be reached hours a day, seven days a week using the following link:https://www.amazon.com/gp/help/customer/contact-usOrCall: and request to speak to a digital representative.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon stole money from meThey closed the case before days was up and didnt give me time to respondThe buyer stole my book.
Sincerely,
*** ***

Hello,Although we understand Buyer's position, they will need to return the item to the seller before we can move forward with this claimTo help with the return shipping costs, we have issued the buyer a credit to the original payment method for $This credit will not affect any account credit
the seller issues to buyer for the returned item.Buyer will need to ship via USPS if the seller's return address is a P.OBox.We recommend that they insure the item and request signature confirmation delivery serviceIf they do not use a trackable method to return their item and the seller does not provide an account credit to them, we may not be able to cover buyer under the A-to-z GuaranteeSincerely,Amazon

Hello Howard,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about payment issue of your Subscribe and save order.Upon checking, I see that your
credit card didn't go through for subscribe and save Order # *** for the item "Gillette Sensor Men's Razor Blade Refills, Count, Mens Razors / Blades " as we encountered an issue with your payment method, due to which Gift Certificate of $was used to settle the payment on November 27, 2016.I also see that an email was also sent about payment issue on Saturday, May 20, 2017.To help you in this case, as an exception, I've requested refund of $for the Order # *** to your gift card balance.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order.To change the payment settings for a Subscribe & Save subscription:Go to "Your Subscribe & Save Items" in the Orders section of Your Account (http://www.amazon.com/your-account)Hover over the subscription you want to update and click "Edit Subscription."Click "Change payments" to adjust the payment method for this subscription.On the confirmation page, you can choose to apply the change to this one subscription or all of the subscriptions sent to that delivery addressOnce you've confirmed any changes, they will apply to your next subscription delivery To learn more about managing your Subscribe & Save items, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=200902... look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent order #***.I've checked and see
your order got stuck in the shipping process due to some error from our endI can confirm that you haven't been charged, but your gift card funds are reserved for this order.I've contacted our appropriate team and requested them to cancel the order as soon as possibleOnce the order is canceled, your funds will be added back to your account.I'll followup with your order and let you know once the order is canceledI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

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