Amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear the problem with price drop refund, I understand you are upset.***, we work hard to find the best
prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments.However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pagesTo read more about our pricing, go to our Help pages:***As informed by our Customer service, we will not be able to refund the price difference, however, you return the items to us if with in return window and re order them at the new price.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Hello ***,I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any inconvenience this account closure may have causedI see that our account
specialist have closed your account. In order to assist you further, I've reached out to our internal team for investigationI'm personally following up with you and will get back to you as soon as I've an update. I appreciate your patience.Meanwhile, If you still have any concerns, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Shalini C.Amazon.comhttp://www.amazon.com

Hello ***,
I completely understand your concern, but your order was successfully delivered as promisedI've rechecked with our appropriate team and confirmed that you aren't eligible for refundI hope you'll understand our limitations in this regard
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Not all of my accounts have been reinstatedI have emailed them about that.
Sincerely,
*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had regarding the order #***
and I appreciate you taking the time in bringing this to our attention.I understand you received an e-mail notification indicating you were required to return the "Merrell Men's All Out Blaze Aero Sport Hiking Water Shoe, Black/Red, M US"; you shouldn't have received that e-mail notification.I've checked and can confirm we've received your return and you will not be receiving any further emails asking you to return the itemFurther, I see we mistakenly charged you for this itemI'm so sorry about this error.I can confirm our customer service issued a full refund of $on August 22, 2017.Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any confusion the email from us might have caused, I understand you are upset.***, the email you
received was incorrect and had incorrect offersOur team is aware of this issue and will follow up with all the Customers who received incorrect email offerPlease wait for an email from our team with further instructions to redeem one year subscription.We will not be able to call the Customers, explain them of the error or leave voice mails, but are sending emails to let them know of the errorIf you require any other assistance, please call or chat with an Amazon Digital specialist for live assistanceWe can be reached hours a day, seven days a week using the following link:https://www.amazon.com/gp/help/customer/contact-usOrCall: and request to speak to a digital representative.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Because they are not being honest about my complaintNo one can accuse me of being affiliated with any seller and give biased reviewsI am a regular customer and I have been banned for no reasonWhy would I take my time in doing this, when if I really was a dishonest reviewer I would just create a new account?It is very disappointing how amazon deal with this issuesAlso, the answer of amazon doesn't even specify the reason why I have been bannedIt just shows how dictatorial and nonsensical the entire process isIt is shameful to treat a customer like thisMore of the same, more generic answersAt least I will let people know how you guys are functioningNo empire last foreverAmazon will go down if treat people like this.
*** ***

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the refund on the returned Ballet FlatOn checking, I confirm $has been
credited to your American Express Card on November 18, You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the status of
your return and see a full refund has been issued on Wednesday, August 26, to your original payment methodI see that our account specialists have already provided you with an update regarding the refund and also, they're sending you a check for the gift card balance in your accountYou should receive it to your mailing address in 2-weeks.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan K.Amazon.comhttp://www.amazon.com

Hello from Amazon,
We are writing in response to the buyer's complaint regarding order ***The buyer has been reimbursed in full, as the return was delivered back to the sellerPlease consider this claim closed
Thank you for your interest

Dear ***,I completely understand your concern, but we won't be able to provide any additional information about the review which was not posted on our website.Regarding the Prime Videos:I've forwarded all your comments as a feedback to our appropriate team for considerationYour comments and suggestions will help us improve our store and offer better service to our customers.Thanks for your understandingWe hope to see you again soon! Regards,Vijay K.Amazon.com http://www.amazon.com ==========================

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderWe pride ourselves on resolving customer
concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments. However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages. Our price matching policy hasn't changed. It sounds as though you may have received an exception to this policy previously; however, we are no longer able to make any exceptions to this policyAs mentioned, Amazon doesn't offer a price match guaranteeWe spend considerable effort to ensure our prices are the lowest in the market at any timeBecause the market is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele...⇄ I've shared your feedback with the appropriate team for their review and future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: this is plain wrong. they need to refund customers money who don't get their product. they are criminals... Sincerely,*** ***

Hello ***,I'm Uday from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the close of your account.Upon verifying, I see that your we
have taken this action because we found this account to be related to previously closed accounts.As the Gift cards which were redeemed in your account are bought from store and not directly from Amazon.com and hence we can't refund those gift cardsYou need contact your store for refund of those Gift cards.I've unredeemed those gift cards from your account and the funds are back to the gift card from your closed Amazon accountYou can contact the store where these are bought for refund, else, you can redeem these gift cards on any other Active Amazon account.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday Te.PAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon's response claimed Amazon does not have the item in its inventoryThis is not true since as I checked today, March 1st, 2017, the item is still for sale at Amazon.com: https://www.amazon.com/gp/product/B01MR5SNVY/When I spoke with the Amazon's representative on 2/25, she asked me to make a purchase on the new chair so she can confirm if it is the same itemAfter I added the new chair, she confirmed it was the same modelHowever, she said due to Amazon's price-match policy, she could not honor the price of my original purchaseI immediately disagreed with her that this was not a "price-matching" issueIt was an issue of Amazon canceling my order claiming item was not in stock, meanwhile Amazon was selling the same item under different internal ASIN number
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service teamI've shared your
feedback about our customer service with the appropriate teams for future improvements to avoid situations like this in the future.I've requested a refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 2-business daysWe'll send you an e-mail when the refund is processedOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***For your convenience, I made a note on your account to ensure you aren't charged for the item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello from Amazon.comWe are writing in response to the complaint # ***.Seller of this order is held responsible for the claim because we did not receive response to the email that we sent to seller on 07/17/2016, requesting for their representation for the claim filed by buyer.When a buyer
files a claim on one of seller's order, we send an email to let them know about the claim and how to respondDuring our review of the claim, we may ask seller for more information.If seller's do not respond to us, we may charge the claim to your account.To be sure that seller's do not miss their chance to respond to a claim, we recommend that seller's regularly check for claims on the A-to-z Guarantee page in the Performance section of Seller Central (***)Checking for claims in Seller Central can help you stay on top of claims even if seller's do not see our email.Sincerely,

Complaint: ***I am rejecting this response because:
Please find out the attached evidence of respond from us, We were notified by amazon on Aug that buyer were not happy with the purchase, screen shot indicate that we responded to buyer on Aug , saying we will issue refund if buyer ship the books back to usI'm surprised that amazon insist I didn't respond in timeIf I didn't respond in time, then what is my response on Aug Did amazon simply didn't see my response on Aug 6?
Sincerely,*** ***

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm really sorry for the trouble you've had with your recent order #***.I've checked and see
your order got stuck in the shipping process due to some error from our endI can confirm that you haven't been charged, but your gift card funds are reserved for this order.I've contacted our appropriate team and requested them to cancel the order as soon as possibleOnce the order is canceled, your funds will be added back to your account.I'll followup with your order and let you know once the order is canceledI hope you'll understand our limitations in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to Order ID: ***.In this case, I've checked with our concerned team and was informed that the
refund has already been issued to your payment cardTherefore request you to please check it with your bankOrder ID: ***Total Refunded: $1,365.00Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com