Amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello,Thank you for writing to us for Complaint ID: ***We understand the issue of the customerHowever, in addition to the fact that the item was delivered to one address and later, forwarded to the customer, the customer did not contact us within our return policy about the issue
Because of these reasons, we cannot assist the customer in this issue.Please write back for any further issues

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with your Amazon.com accountFurther to your correspondence, I've
confirmed your Amazon Prime membership has been canceledYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Again, I'm sorry for the time you've spent dealing with these issues.We appreciate your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Shalini C*** from Amazon.com and following up on behalf of my colleague, Naseema, who is out of the office today.I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Further, I've checked with our payments team and they have confirmed that Synchrony bank has provided the information to you, I've also attached file to the Revdex.com correspondence so that you can check it.We hope to see you again soon.Regards,
ShaliniAmazon.comhttp://www.amazon.com

Greetings from Amazon.com!Thank you for reaching out to us.Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on AmazonThe requirements for selling in the Grocery & Gourmet Food category reflect customer
concerns about product quality, product branding, and consumer safety.All sellers must meet the requirements listed in Seller Central. We evaluated the information you provided, but it did not pass our review and determined they are not eligible to sell Grocery products.If the seller has new information, they should open a new application and provide it.Due to the proprietary nature of the business, we do not disclose details of the filtering process we conduct but the requirements are clearly specified in the following Help Page:https://sellercentral.amazon.com/gp/help/help.html/?itemID=201511970&ref_=x...⇄

Greetings from Amazon.com,There was a delay in the processing of the seller's application to sell due to a recent change in our policyThere is no longer an application fee, and the seller has since been approved to sell without having to pay a feeIf the seller is seeking a refund of their
monthly subscription fee for professional selling accounts, they can contact Amazon Seller Support on the following web page:Contact us (sito Seller Central required)https://sellercentral.amazon.com/cu/contact-usChoose: Selling on Amazon > Your account > Other account issuesBest regards,Amazon.com

Hello,Although we understand Buyer's position, they will need to return the item to the seller before we can move forward with this claimTo help with the return shipping costs, we have issued the buyer a credit to the original payment method for $This credit will not affect any account credit
the seller issues to buyer for the returned item.Buyer will need to ship via USPS if the seller's return address is a P.OBox.We recommend that they insure the item and request signature confirmation delivery serviceIf they do not use a trackable method to return their item and the seller does not provide an account credit to them, we may not be able to cover buyer under the A-to-z GuaranteeSincerely,Amazon

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your order #*** from the seller
"TradeDeal", I completely understand the desire to have your ordering experience be quick, efficient, and stress-freeOur seller has clearly come up short on those expectations recentlyI appreciate your diligence in ensuring we take a serious look at these problems.I'd like to inform you that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerWe expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible.I checked your order and see that a refund was initiated for order #***on February 21, in the amount of $24.00.Since the order was paid for by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be automatically applied to your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I also see that the following message was sent to you by TradeDeal :-------------------------------------------------------------------------------...⇄ since refund was already issued, we have no way to send replacement anymorethanks.------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.At this point, I'd request you to place a new order for the items which are fulfilled by Amazon.com via One Day Shipping and reply to this email with the order number so that we can waive off/refund the shipping charges.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Thanks for your understandingWe hope to see you again soon!Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had while accessing your account.I've reviewed details of your account and
can confirm that account is currently active.If you still have any concern regarding accessing your account, please feel free to contact us directly by replying to [email protected] so that we can able to help you.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you were charged a subscription fee of $for the Prime membership without your
authorization and the I regret to hear how this situation affected your work.I've looked into your account and see that your trial was set to automatically renew, and thus you were charged the $for annual Prime membership fee on January 1, To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of current prime membership, we'll automatically upgrade your current membership to another full 12-month membership at a cost of $99.00, plus any available taxesI'm sorry, you weren't aware of this.More information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=***I've checked your account and confirmed your Amazon Prime membership has been canceled and a confirmation email was sent to you on January 17, 1:PM (PST) regarding the refund of $to your original payment method.While we won't be able to fulfill your request of offering a year prime at no cost, I've added a total of $(Added $extra in addition to the $promised by customer support) to your account, which you can use the next time you order an item sold by Amazon.comFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages:http://www.amazon.com/help/promotionalcertificateWe do appreciate your feedback ***, and I've shared it with our Prime business team for their future considerationI'm sorry but I won't be offering you any further compensationWe value your business and hope we’re able to continue serving your all your shopping needsBest wishes and thanks for choosing Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As I stated in our earlier correspondence, your payment card has been charged as we have not received the returns of the order#*** for the Beats Headphones that was delivered to you on September 24, via FedEx.Please note that we're unable to issue any refunds in relation to this matter.I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response.We appreciate your understanding.Regards,DianaAmazon.comhttp://www.amazon.com

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has caused.I'd like to assure you I've reviewed all of our
previous correspondence and I can see we haven't adequately addressed your concernsI've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressedIn addition to this, I will thoroughly review all correspondences to customer service and have any other mistakes addressed as wellI hope I can help you with the requested information.The Prime Student membership trial comes at no cost to you, and after six months, the Amazon Prime benefits associated with Prime Student trial will automatically renew at a reduced rate of $If you don't wish to renew at the reduced rate, you can change the renewal option for your Prime Student subscription membership at any time.I've confirmed your Amazon Student Prime membership has been canceledYou'll receive a refund of $52.55 for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I understand you'd like to continue enjoying the Amazon Prime benefits that come with Prime Student to purchase groceriesI've requested an exception for your accountThe request may take up to five business days to processI can't guarantee that your request will be honored, but we'll send you an e-mail with the status of your request after it's been reviewed.Please feel free to contact us directly by replying to *** if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #*** and
I appreciate you taking time in bringing this to our attention.I understand that you've never received this package even though the tracking states deliveredI've checked the details and can confirm that this package was successfully delivered to you on July 23, and was Signed for by: ***.However, I see that our customer service has issued a full refund of $on July 23, to your original payment methodUnfortunately, we are unable to issue any further concessions since we've issued a full refund on this order.Thanks for your understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***,I completely understand your concern about your recent orderI've researched and see our account specialist team has already provided complete information about your orderAs informed by them, HP ENVY Phoenix 860-Desktop from order #*** was in the box when it was
handled over to UPS at the time it left our fulfillment center.UPS delivered the intact box to youThe driver did not note any evidence of the package being tamperedTherefore, we will not be refunding or replacing this itemI hope you'll understand our limistations in this regardYou can view our Conditions of Use here:http://www.amazon.com/gp/help/customer/display.html/?nodeId=508088Thanks for your understanding.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello,
As per Amazon's Participation Agreement, 'TerminationAmazon, in its sole discretion, may terminate this Participation Agreement, access to the Site or the Services, or any current fixed price sales immediately without notice for any reasonAmazon, in its sole discretion, also may
prohibit any Seller from listing items for fixed price sales.', which can be found on the link below:
***
This Seller will not be reinstated
Thank you

Hello, We have refunded your bank account for orders:
*** ***
*** ***Please contact your bank for further details

Hello ,We have received your response regarding order id :***.Please note that your account was debited because there was no signature confirmation showing the item was delivered to buyer's address.Therefore,we stand by our decision.Thank you

Hello Mr*** ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the situation regarding the price of the items you've added in cartI see that all the order have been cancelled.Please understand, this was happened due to the pricing errorIn this case, we'll not be able to honor the same price for the items that you've originally added in your cart.I've forwarded this to our concerned team and have taken this as a strong feedbackIf you wish you can go ahead and place the orders for all the items at the current price displayed on the website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the problem you've had with unauthorized activity on your accountThis is certainly not
what we want our customers to experience.I've checked your account and see that our account specialist team took appropriate action and have issued a refund of $to your gift card balance on Wednesday, June 1, 2016.The current gift card balance on your account is $You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a whole. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,FazeelAmazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you didn't receive the order inspite of tracking shows as deliveredAs the order shows as
delivered on October 7, by the carrier.In this case we request either to contact the carrier or you can file a police report because based on the results of our investigation, we won’t be able to provide a refund for this order at this timeAmazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier." We advise you to contact USPS as well as your local authorities, if necessary, in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentIf an online police report isn't available, we’ll need the police department name and the police report number regarding this incidentWithout the police report, we're unable to take further actionI request you to go ahead and file a police complaint and write us back with following information: The url or the image of the police report number ( attach the image by replying to this email )- Your current contact information- Police Department Name:- Police Department Phone Number- Filing officers name:- Case ID of Report:Once we receive this information, we'll investigate further to determine what type of action we should take regarding your missing shipmentIt can take up to business days before we get back to youSubmission of a report is not a guarantee of refund but without the police report, we will be unable to take further action.Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com