Amazon.com

Dear ***,I completely understand your concern, but we won't be able to provide any additional information about the review which was not posted on our website.Regarding the Prime Videos:I've forwarded all your comments as a feedback to our appropriate team for considerationYour comments and suggestions will help us improve our store and offer better service to our customers.Thanks for your understandingWe hope to see you again soon! Regards,Vijay K.Amazon.com http://www.amazon.com ==========================

Hello ***,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've confirmed that a refund of $was issued to your Visa on March 6, for your Prime
membership.In most cases, once a credit card refund has been submitted, the issuing bank will post it to your account within business daysThis time frame may vary from one financial institution to another.If you're still not seeing your refund after business days, please contact your issuing bank for refund confirmation.If your issuing bank has trouble locating the completed Visa refund, please contact our Billing Specialists so they can investigate why this is happeningYou can e-mail them directly at [email protected] include:• the last digits of the payment method• the amount of the refund• the date of the transaction• any other information you find pertinentIf your account has been closed or canceled and you have another credit card with the same issuing bank, they can normally apply the refund to your new cardIf you no longer have a credit card with the issuing bank, they should issue you a refund check.I hope this helpsWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mohammed GAmazon.com http://www.amazon.com

Hello,I'm Diana from I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your order#*** for Xbox Live
Month Gold Membership - Digital Code.To remedy this situation, I've made an exception and issued a refund in the amount of $to cover the additional chargesThis refund will appear in the next 3-business days as a credit on the original payment method used for the order.Concerning your previous correspondence with our Customer Service team, please know that I'm in the processing of reviewing your contacts with our customer service team and I'll be escalating any coaching or retraining opportunities to their appropriate supervisors.Again, I apologize for the frustrating experience and I regret you've had to spend time dealing with thisI hope you'll consider this experience as a rarity and give us another chance to provide a better experience in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kalyan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.We received your request and extend our apologies for any inconvenience this has causedI've checked the status of
your return and see a full refund has been issued on Wednesday, August 26, to your original payment methodI see that our account specialists have already provided you with an update regarding the refund and also, they're sending you a check for the gift card balance in your accountYou should receive it to your mailing address in 2-weeks.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Kalyan K.Amazon.comhttp://www.amazon.com

Hello,
My name is SasyaI will be responding to the query regarding the claim raised for the order ***
I have reviewed the buyer's claim and understand their concerns regarding item not being shipped by seller as promisedHowever, we have issued a refund to the buyer for the full amount of the claim on December 22, as per our policiesSince the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountThe buyer can check with their issuing bank to confirm that it has been postedPlease find this transaction closed
I hope this information is helpfulThank you for understanding
Sincerely,

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for
that.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Please do understand that due to size of department we can only able to respond through emailUnfortunately, we don't have a phone support.To compensate for all the inconvenience, I've issued a $gift card which will appear on your gift card balance within a few hoursSince, we're unable to apply giftcard directly on to your Husband account, I've issued refund towards your purchase of this order# ***.This balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,The claim has been granted in buyer's favorA full refund for the claim amount was issued to the payment method buyer used to place order ***Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website
(www.amazon.com/youraccount).-- Refund Date: 09/18/2016-- Refund Amount: $203.44Sincerely

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in the short run. It solves nothing but constitutes progress. Thank you
Sincerely,
*** ***PS Please see the attached email which I received this morning at 3:am. Amazon seems to be moving in two directions at once

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you had with the itemI understand you wanted replacement unit but received
refund as the item was unavailable for exchangeAs refund was already issued, we won't be able to send you a replacement.I've checked website and see the item is available form seller, which is fulfilled by AmazonUsually we won't match the price of the item as the item is sold by sellerHowever, given the circumstances, I've made one time exception.Please place a new order for the item which is Fulfilled by Amazon (https://www.amazon.com/dp/B015FEFK8W) and reply to this email with the order numberI'll issue refund for the price difference.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Hello from Amazon.comWe are writing in response to the complaint # ***.Seller of this order is held responsible for the claim because we did not receive response to the email that we sent to seller on 07/17/2016, requesting for their representation for the claim filed by buyer.When a buyer
files a claim on one of seller's order, we send an email to let them know about the claim and how to respondDuring our review of the claim, we may ask seller for more information.If seller's do not respond to us, we may charge the claim to your account.To be sure that seller's do not miss their chance to respond to a claim, we recommend that seller's regularly check for claims on the A-to-z Guarantee page in the Performance section of Seller Central (***)Checking for claims in Seller Central can help you stay on top of claims even if seller's do not see our email.Sincerely,

Hello from AMazon.com,
The seller has updated their credit card information, and our system is showing the information is validI have authorized a disbursement today, as an exception
To address the ability to disburse funds daily, we no longer are able to fulfill this request
Individual sellers are able to disburse every daysThis change is outlined in our Seller Help pages, as well as the business solutions agreement the seller agreed to when signing up to sell on Amazon.com
I apologize for any inconvenience, and thank you for your patience

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.As I stated in our earlier correspondence, your payment card has been charged as we have not received the returns of the order#*** for the Beats Headphones that was delivered to you on September 24, via FedEx.Please note that we're unable to issue any refunds in relation to this matter.I realize this is frustrating; however we aren't able to offer any additional insight or action on this matter and any further inquiries regarding this issue won't receive a response.We appreciate your understanding.Regards,DianaAmazon.comhttp://www.amazon.com

Hello Mr*** ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the situation regarding the price of the items you've added in cartI see that all the order have been cancelled.Please understand, this was happened due to the pricing errorIn this case, we'll not be able to honor the same price for the items that you've originally added in your cart.I've forwarded this to our concerned team and have taken this as a strong feedbackIf you wish you can go ahead and place the orders for all the items at the current price displayed on the website.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.Please do understand that our payment processor has indicated that the funds haven't been returned to us by your card's issuing bank.As mentioned earlier, since our records confirm that the refunds were accepted and deposited by the card issuer and the refund has not been returned or rejected.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,
I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I completely understand your concern about the delay in delivering your recent order for Video
game
It looks like the e-mail address you contacted us with doesn't have an order matching what you describedFor your account's protection we're only able to provide account information and make changes when the request comes from the e-mail address associated with the account
If you know the e-mail address your account is under, please write from that e-mail address along with order number so we can help you right awayIf you're unsure what e-mail address your account is under, please visit the contact page below to give us a call or chat with us
https://www.amazon.com/gp/help/customer/conta
We'll need to cancel your Prime Membership in order to process a full refundIll extend your prime by one month if the order was delay from our endI hope you'll understand our limitations in this regard
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,Vijay K.Amazon.comhttp://www.amazon.com
==============================================

Hello ***,I'm Purna Chander from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry about the unsatisfactory experience you had with your order #*** from the seller
"TradeDeal", I completely understand the desire to have your ordering experience be quick, efficient, and stress-freeOur seller has clearly come up short on those expectations recentlyI appreciate your diligence in ensuring we take a serious look at these problems.I'd like to inform you that orders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellerWe expect all Sellers to maintain the same high standard of customer service that Amazon does, and we encourage buyers to try to reach a solution with their Seller where possible.I checked your order and see that a refund was initiated for order #***on February 21, in the amount of $24.00.Since the order was paid for by gift card, $will be returned to your gift card balance in 1-business daysThese funds will be automatically applied to your next orderYou can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Completed refunds and a button to contact your seller are available in Your AccountHere's a link to your order details:https://www.amazon.com/gp/css/summary/edit.html?orderID=***I also see that the following message was sent to you by TradeDeal :-------------------------------------------------------------------------------...⇄ since refund was already issued, we have no way to send replacement anymorethanks.------------------------------------------------------------------...⇄ and other e-mail correspondence you've had with a seller is visible in Your Account (https://www.amazon.com/gp/communication-manager/inbox.html/)There, you can receive attachments from the seller, view past e-mail history, and reply to seller e-mails.At this point, I'd request you to place a new order for the items which are fulfilled by Amazon.com via One Day Shipping and reply to this email with the order number so that we can waive off/refund the shipping charges.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Thanks for your understandingWe hope to see you again soon!Regards,Purna Chander N.Amazon.comhttp://www.amazon.com

Hello ***,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm very sorry about the incorrect information you received from meI request you to please ignore my initial response stating the below:
"Asking you to provide feedback is a violation of our Community Rules posted here: http://www.amazon.com/gp/help/customer/display.html/?nodeId=***"
Further, as mentioned, It's currently not possible to unsubscribe from all transactional e-mails, such as messages related to your orders or information about your accountThis includes messages from sellers of the product you ordered
We're looking for ways to offer a better shopping experience, and I've made sure our Marketplace team sees your feedback so they can consider it in their future plans
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
ShaliniCAmazon.comhttp://www.amazon.com

Hello ***,
I completely understand your concern, but your order was successfully delivered as promisedI've rechecked with our appropriate team and confirmed that you aren't eligible for refundI hope you'll understand our limitations in this regard
I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,Vijay K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consent.I checked
your account and see that you've accepted the offer which we provided for the Prime trial on July 7, I'm sorry if you are unaware of thisYou've signed up for this program while placing the order #***-*** for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on August 6, 2015.The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueIn this case, as an exception I've canceled your Amazon Prime membershipYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 2-business days and appear as a credit on your statement.Your comments are appreciated about including the links with warnings to the prime accounts will incur charges to the bank account is a big help to usIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We appreciate your feedback about these changes, and I've passed your comments along to the appropriate people in our company.I want to assure you that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againI hope that you will give us another opportunity to prove the quality of our service to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello, We have refunded your bank account for orders:
*** ***
*** ***Please contact your bank for further details