Amazon.com

Complaint: ***I am rejecting this response because:
Please find out the attached evidence of respond from us, We were notified by amazon on Aug that buyer were not happy with the purchase, screen shot indicate that we responded to buyer on Aug , saying we will issue refund if buyer ship the books back to usI'm surprised that amazon insist I didn't respond in timeIf I didn't respond in time, then what is my response on Aug Did amazon simply didn't see my response on Aug 6?
Sincerely,*** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’m so sorry for the frustration you experienced after contacting our Customer Service teamI've shared your
feedback about our customer service with the appropriate teams for future improvements to avoid situations like this in the future.I've requested a refund of $to your original payment methodYou'll see the refund on your credit card statement in the next 2-business daysWe'll send you an e-mail when the refund is processedOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***For your convenience, I made a note on your account to ensure you aren't charged for the item.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the refund on the returned Ballet FlatOn checking, I confirm $has been
credited to your American Express Card on November 18, You'll see the refund on your credit card statement in the next 3-business daysOnce processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistanceRegards, Kavitha SAmazon.com http://www.amazon.com

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had with your recent order for DHP Ariana Junior Sized Futon, Teal and with our
Customer Service TeamI'd like to assure you that I've reviewed your previous correspondence with us and I can completely understand why you're upsetI've relayed the information to the appropriate supervisory personnel so that all coaching and retraining needs will be addressed.Regarding the delivery date, I hope you'll understand that we do our best to make sure that all orders leave our Fulfillment Center as close as possible to the availability and delivery estimates that we give. The "Want it...? Order within..." date on the product page is different from what appears during checkout because the date displayed during checkout is the most accurate oneIt takes into account the ship speed selected for the destination address and other conditions in the area that may affect deliveries (such as severe weather)We adjust our delivery promise to account for those conditionsUnfortunately we sometimes don't know whether we need to make an adjustment until an address is selected for the order, which is why the new date appeared during checkoutI hope this clears things up for you.We're aware that our customer services reflects on our business as a wholeThank you for bringing this matter to our attention, and for being a loyal customerWe look forward to seeing you again soon and thank you for your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Not all of my accounts have been reinstatedI have emailed them about that.
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with your device.To help you in this, as an one time exception I've
requested a full refund of $for the Fire TV stick and there is no need to return the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:***Regarding Fire TV damage:***, please do understand that as per Conditions of Use under " DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY " Amazon will not be liable for any damages of any kind arising from the use of ant amazon service, or from any information, content, materials, products.You can review our Conditions of Use here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the tax applied on prime service and apologize for any inconvenience.Amazon
Services, Inchas received guidance from the state of CA that Prime is considered a taxable service and subject to the applicable state and local tax ratesAs a result, $in tax was added to your $monthly Prime Membership.For more information, please visit the below link:***I hope this helpsWe hope to see you again soon. Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,There was a delay in the processing of the seller's application to sell due to a recent change in our policyThere is no longer an application fee, and the seller has since been approved to sell without having to pay a feeIf the seller is seeking a refund of their
monthly subscription fee for professional selling accounts, they can contact Amazon Seller Support on the following web page:Contact us (sito Seller Central required)https://sellercentral.amazon.com/cu/contact-usChoose: Selling on Amazon > Your account > Other account issuesBest regards,Amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry for the inconvenience caused to you with the unavailability of the Alexa feature on your Kindle Fire HD 8.I understand that there is a delay in sending the Alexa Feature update on your KindlePlease be assured that the update is ready, but still not updated on the systemAs soon as the update is uploaded, your device will be updated via OTA (Over To Air) over coming months, and then you will be able to access Alexa Feature on your Kindle.We appreciate your patience and understanding in this regards.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Mahesh B***Amazon.comhttp://www.amazon.com

Hello,We have received the return tracking information for order ***We request the buyer to please allow the seller business days after receiving the return to issue a refund.If the buyer does not receive notice of the refund within that time, the buyer can reply to this email
and we will review your case. Sincerely,

Hello ***,I'm Shalini C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry for any inconvenience this account closure may have causedI see that our account
specialist have closed your account. In order to assist you further, I've reached out to our internal team for investigationI'm personally following up with you and will get back to you as soon as I've an update. I appreciate your patience.Meanwhile, If you still have any concerns, Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Shalini C.Amazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the issues you've had with your Amazon.com accountFurther to your correspondence, I've
confirmed your Amazon Prime membership has been canceledYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.Again, I'm sorry for the time you've spent dealing with these issues.We appreciate your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and understand that you’re concerned about the payment which you would like to pay on
monthly basis without late fees charge. In this case, I need to look into the issue further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back to you on November 03, 2016, with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you didn't receive the order inspite of tracking shows as deliveredAs the order shows as
delivered on October 7, by the carrier.In this case we request either to contact the carrier or you can file a police report because based on the results of our investigation, we won’t be able to provide a refund for this order at this timeAmazon.com is not able to resolve shipping problems after delivery, as outlined on our website in our Conditions of Use, noted under 'Risk of Loss' which states: "All items purchased from Amazon.com are made pursuant to a shipment contractThis means that the risk of loss and title for such items pass to you upon our delivery to the carrier." We advise you to contact USPS as well as your local authorities, if necessary, in order to pursue this matter furtherIf the issue isn't resolved after contacting local law enforcement and the carrier, please contact us back with the URL to the online police report regarding this incidentIf an online police report isn't available, we’ll need the police department name and the police report number regarding this incidentWithout the police report, we're unable to take further actionI request you to go ahead and file a police complaint and write us back with following information: The url or the image of the police report number ( attach the image by replying to this email )- Your current contact information- Police Department Name:- Police Department Phone Number- Filing officers name:- Case ID of Report:Once we receive this information, we'll investigate further to determine what type of action we should take regarding your missing shipmentIt can take up to business days before we get back to youSubmission of a report is not a guarantee of refund but without the police report, we will be unable to take further action.Thank you for your understanding.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear you were charged a subscription fee of $for the Prime membership without your
authorization and the I regret to hear how this situation affected your work.I've looked into your account and see that your trial was set to automatically renew, and thus you were charged the $for annual Prime membership fee on January 1, To ensure you have uninterrupted access to your Amazon Prime benefits, renewal of your membership is automaticAt the end of current prime membership, we'll automatically upgrade your current membership to another full 12-month membership at a cost of $99.00, plus any available taxesI'm sorry, you weren't aware of this.More information about Amazon Prime, including membership Terms & Conditions, can be found on our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=***I've checked your account and confirmed your Amazon Prime membership has been canceled and a confirmation email was sent to you on January 17, 1:PM (PST) regarding the refund of $to your original payment method.While we won't be able to fulfill your request of offering a year prime at no cost, I've added a total of $(Added $extra in addition to the $promised by customer support) to your account, which you can use the next time you order an item sold by Amazon.comFor more information about promotional certificates, including the terms and conditions of use, visit our Help pages:http://www.amazon.com/help/promotionalcertificateWe do appreciate your feedback ***, and I've shared it with our Prime business team for their future considerationI'm sorry but I won't be offering you any further compensationWe value your business and hope we’re able to continue serving your all your shopping needsBest wishes and thanks for choosing Amazon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Dear Amazon,
You are not living up to your own guidelines as well as FTC's rulesThis is our stong belief and conviction.
Kindly escalate this to the higher management and remove the reviews in violation of the above.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The account refund should be mailed to my home address of *** *** *** *** ** ***Care of *** ***
Sincerely,
*** ***

Hello,Thank you for writing to us for Complaint ID: ***We understand the issue of the customerHowever, in addition to the fact that the item was delivered to one address and later, forwarded to the customer, the customer did not contact us within our return policy about the issue
Because of these reasons, we cannot assist the customer in this issue.Please write back for any further issues