Amazon.com

Complaint: ***
I am rejecting this response because: I Sent the computer back in the window of time allottedI sent it back within two days of creating the refund on AmazonAmazon somehow dropped the ball and didn't have proper information or didn't scan it in, in timeI think its so lame for your large company to lie about that! I was out almost $for over a week before my refund finally went through to my bankIt was a huge inconvenienceI wouldn't be as upset about this if this hadn't happened to me before with AmazonAt least twice I was wrongly charged for Amazon Prime when all I did was rent a video on Amazon.
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: I spoke with the bank and they are the ines who said that the representative that I spoke with followed the correct procedure but gave wrong informationThis is the company that Amazon has chosen to handle their credit cards, which makes them partly responsible.
Sincerely,
*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the problem you had with the itemI understand you wanted replacement unit but received
refund as the item was unavailable for exchangeAs refund was already issued, we won't be able to send you a replacement.I've checked website and see the item is available form seller, which is fulfilled by AmazonUsually we won't match the price of the item as the item is sold by sellerHowever, given the circumstances, I've made one time exception.Please place a new order for the item which is Fulfilled by Amazon (https://www.amazon.com/dp/B015FEFK8W) and reply to this email with the order numberI'll issue refund for the price difference.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: This is theft! My mistake doesn't justify your mistakeIt has a tracking number how can you not find it?! Also I have it in writing and I have a voicemail message stating that I would be compensated for my tablet YOU cannot findThis is how you treat your customers? All I want is my tablet back or one that is equal to what you lostIts been weeks and I want my property back
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.I've checked and can confirm that we've cancelled your Kindle Unlimited free trial and an email confirmation was also sent.I've shared your comments as a feedback with our appropriate business team for their consideration when planning future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customersYour experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a valued customer of Amazon, and I hope you'll give us another chanceI realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello,We have received the return tracking information for order ***We request the buyer to please allow the seller business days after receiving the return to issue a refund.If the buyer does not receive notice of the refund within that time, the buyer can reply to this email
and we will review your case. Sincerely,

Hello Howard,I'm Mohammed from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about payment issue of your Subscribe and save order.Upon checking, I see that your
credit card didn't go through for subscribe and save Order # *** for the item "Gillette Sensor Men's Razor Blade Refills, Count, Mens Razors / Blades " as we encountered an issue with your payment method, due to which Gift Certificate of $was used to settle the payment on November 27, 2016.I also see that an email was also sent about payment issue on Saturday, May 20, 2017.To help you in this case, as an exception, I've requested refund of $for the Order # *** to your gift card balance.You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible order.To change the payment settings for a Subscribe & Save subscription:Go to "Your Subscribe & Save Items" in the Orders section of Your Account (http://www.amazon.com/your-account)Hover over the subscription you want to update and click "Edit Subscription."Click "Change payments" to adjust the payment method for this subscription.On the confirmation page, you can choose to apply the change to this one subscription or all of the subscriptions sent to that delivery addressOnce you've confirmed any changes, they will apply to your next subscription delivery To learn more about managing your Subscribe & Save items, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html/?ie=UTF8&nodeId=200902...⇄ look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mohammed G.Amazon.comhttp://www.amazon.com

Hello,
My name is SasyaI will be responding to the query regarding the claim raised for the order ***
I have reviewed the buyer's claim and understand their concerns regarding item not being shipped by seller as promisedHowever, we have issued a refund to the buyer for the full amount of the claim on December 22, as per our policiesSince the order was paid by credit card, it may take several business days for the refund to appear on buyer's credit card accountThe buyer can check with their issuing bank to confirm that it has been postedPlease find this transaction closed
I hope this information is helpfulThank you for understanding
Sincerely,

Complaint: ***
I am rejecting this response because: Someone has been researching, promising and I still don’t have my shipmentsI would like my money refundedThe items that weren’t shipped yet, I have contacted the sellers to see if they can cancel shipping themThis is the worst experience I’ve had with Amazon.
Sincerely,
*** ***

Hello,I'm Diana from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issues you had with your recent order for DHP Ariana Junior Sized Futon, Teal and with our
Customer Service TeamI'd like to assure you that I've reviewed your previous correspondence with us and I can completely understand why you're upsetI've relayed the information to the appropriate supervisory personnel so that all coaching and retraining needs will be addressed.Regarding the delivery date, I hope you'll understand that we do our best to make sure that all orders leave our Fulfillment Center as close as possible to the availability and delivery estimates that we give. The "Want it...? Order within..." date on the product page is different from what appears during checkout because the date displayed during checkout is the most accurate oneIt takes into account the ship speed selected for the destination address and other conditions in the area that may affect deliveries (such as severe weather)We adjust our delivery promise to account for those conditionsUnfortunately we sometimes don't know whether we need to make an adjustment until an address is selected for the order, which is why the new date appeared during checkoutI hope this clears things up for you.We're aware that our customer services reflects on our business as a wholeThank you for bringing this matter to our attention, and for being a loyal customerWe look forward to seeing you again soon and thank you for your understanding.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,DianaAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me The account refund should be mailed to my home address of *** *** *** *** ** ***Care of *** ***
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me in the short run. It solves nothing but constitutes progress. Thank you
Sincerely,
*** ***PS Please see the attached email which I received this morning at 3:am. Amazon seems to be moving in two directions at once

Hello *** ,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the order placed from your account to your NJ address for order #***. In this case, we're researching this issue with our concerned team to ensure that you receive your refund on the order. As we're investigating this matter with our appropriate team, I'd request you to please wait for 3-business days while we research this issue and get back to you with an update in this regard. Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diksha C, Amazon.com

Complaint: ***I am rejecting this response because: The inventory has not been received into my account and after speaking with a few customer service reps, they confirmed this. The open case has been open for a month now and I am not getting any accurate responses. The people responding are from overseas and they do not understand the situation. I am out thousands of dollars and I can't seem to get an answer that makes sense. Please help.Sincerely,*** ***

Hello ***,I'm Jahnavi from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the tax applied on prime service and apologize for any inconvenience.Amazon
Services, Inchas received guidance from the state of CA that Prime is considered a taxable service and subject to the applicable state and local tax ratesAs a result, $in tax was added to your $monthly Prime Membership.For more information, please visit the below link:***I hope this helpsWe hope to see you again soon. Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: I sent an email from the registered account email address and no reply from the business ans it's been days almost Still needing resoluitionSincerely,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Zhaokang Hu

Hello, We have asked the seller to refund for the order *** and are awaiting a response.We messaged the seller to provide an opportunity to issue a refund if the order has returnedAs such, we must allow the allotted time to pass before we can take action against the seller for this
specific transactionWe are still in the process of investigating the buyer's claim, but will receive an e-mail notification of our decision soon We will contact the buyer again if we need more information or when we decide the claim.The buyer can check the status of his claim in the 'Your Account' section of our Amazon.com site (www.amazon.com/youraccount)Look for this order number in the list: -- Order Number: ***-- Date of Claim: December 13,

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

Greetings from Amazon.com,Earlier this year, bad actors with stolen sicredentials from other web sites were able to access a lot of dormant Amazon seller accounts, negatively affecting buyers, other sellers, and AmazonDue to the urgent security matter, the seller's account along other
dormant accounts had to be closedThe decision to close accounts was made very quickly, and there was not a process in place to inform everyone before the closuresOnce a dormant account is closed, there is not an option to have it reinstatedThis is by no means an indication that the seller is not allowed to sell on Amazon; however, it would require the creation of a new seller account using a different email address on the following web page: Amazon.com_ How to Sell on Amazon - Amazon Services (Choose from Professional or Individual) https://services.amazon.com/selling/benefits.htm/ref=asus_soa_snav_benTo protect unauthorized access, an extra layer of security is now available for Amazon buyer and seller accountsAdditional information is available on the following help page: Turning on Two-Step Verification https://www.amazon.com/gp/help/customer/display.html?nodeId=201962420Best regards,Amazon.com