Amazon.com

Complaint: ***
I am rejecting this response because: Amazon stole money from meThey closed the case before days was up and didnt give me time to respondThe buyer stole my book.
Sincerely,
*** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I realize this has been a frustrating experience, and am really sorry about this.Please do understand that our payment processor has indicated that the funds haven't been returned to us by your card's issuing bank.As mentioned earlier, since our records confirm that the refunds were accepted and deposited by the card issuer and the refund has not been returned or rejected.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Thanks for your inquiry, To ensure a safe and secure experience for buyers and sellers, we may hold money from an order as a reserve until we know the buyer received the item they ordered in the condition promisedThe Seller is currently on a day reserve for their ordersThis means all orders
the Seller fulfills, will take days to be paid forAdditionally, they will need to wait for the next disbursement date after this days has passed (since they will only be paid on disbursement dates) The ship date for the their last order was Oct 31, This means they would be able to be paid anytime after Nov 14, However, their next disbursement date after the days is Nov 18, In conclusion, the Seller is scheduled to receive the payment from this order on Nov 18, Thank you

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us this time, I understand you are upset.***, I see that a refund of $to
the same payment card that was used to place the orderWhile I agree waiting for the package long time and not receiving could be disappointing,but please we will not be able to resend the book, however, you may go ahead and re order the same book from us, here's the link:http://www.amazon.com/dp/1338099132If you choose to re order the book from us(Sold and Shipped from Amazon), please re order via fastest shipping method, write us back with the new order #, and to make up for the inconvenience, we will refund the shipping charges.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello,I'm Diana from I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your email and I'm sorry to learn about the issues you've had with your order#*** for Xbox Live
Month Gold Membership - Digital Code.To remedy this situation, I've made an exception and issued a refund in the amount of $to cover the additional chargesThis refund will appear in the next 3-business days as a credit on the original payment method used for the order.Concerning your previous correspondence with our Customer Service team, please know that I'm in the processing of reviewing your contacts with our customer service team and I'll be escalating any coaching or retraining opportunities to their appropriate supervisors.Again, I apologize for the frustrating experience and I regret you've had to spend time dealing with thisI hope you'll consider this experience as a rarity and give us another chance to provide a better experience in the futurePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Diana E.Amazon.comhttp://www.amazon.com

Hello,Thank you for writing back to us for ***We admit of asking seller to accept returns and have advised to refund on receiving return but not before itThe sellers are expected to ship the item after confirming an order and refund when received a returnWe are limited by policy and rules to recharge a buyer's account without their consent. Due to the above reasons, we will not be able to assist the customer further in this issuePlease write to us for any further queries

Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Dear Amazon,
You are not living up to your own guidelines as well as FTC's rulesThis is our stong belief and conviction.
Kindly escalate this to the higher management and remove the reviews in violation of the above.
Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I’ve reviewed your email and understand that you’re concerned about the payment which you would like to pay on
monthly basis without late fees charge. In this case, I need to look into the issue further and wrote to our concerned department, and it'll take a bit more time than usual.I just wanted to let you know I'll write back to you on November 03, 2016, with more informationI know that you've been waiting for a while for a resolution for this situation, and I appreciate your continued patience.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello,The claim has been granted in buyer's favorA full refund for the claim amount was issued to the payment method buyer used to place order ***Buyer can check the status of their refund on the "Your Orders" page in the "Your Account" section of our website
(www.amazon.com/youraccount).-- Refund Date: 09/18/2016-- Refund Amount: $203.44Sincerely

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had with your device.To help you in this, as an one time exception I've
requested a full refund of $for the Fire TV stick and there is no need to return the itemThis refund will appear in the next 3-business days as a credit on the original payment method used for the orderOnce processed, you'll also be able to see the refund here:***Regarding Fire TV damage:***, please do understand that as per Conditions of Use under " DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY " Amazon will not be liable for any damages of any kind arising from the use of ant amazon service, or from any information, content, materials, products.You can review our Conditions of Use here:***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Swetha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I am sorry to hear your account was charged for Amazon Prime membership renewal without your consent.I checked
your account and see that you've accepted the offer which we provided for the Prime trial on July 7, I'm sorry if you are unaware of thisYou've signed up for this program while placing the order #***-*** for which you took free Two-day shipping with prime instead of free super saver shipping.To confirm this, we've emailed explaining the details of this membership on same date with the subject ", Welcome to Your Amazon Prime Free Trial"As we've not received any update from your end to cancel the membership or turn off the auto renewal, we've charged membership after completing the one month free trial on August 6, 2015.The renewal of your membership is automaticYour Amazon Prime membership will automatically renew at the end of each term unless you choose not to continueIn this case, as an exception I've canceled your Amazon Prime membershipYou'll receive a refund of $for the Amazon Prime membership feeRefunds typically process within 2-business days and appear as a credit on your statement.Your comments are appreciated about including the links with warnings to the prime accounts will incur charges to the bank account is a big help to usIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve the selection and service we provide.We appreciate your feedback about these changes, and I've passed your comments along to the appropriate people in our company.I want to assure you that we'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring againI hope that you will give us another opportunity to prove the quality of our service to you.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for
that.I've read all of your communications with us and you're absolutely right; there are no excuses for what occurred with your ordersYou've given us invaluable and constructive feedback, and I especially appreciate all the time you took to help us understand exactly what went wrong.Please do understand that due to size of department we can only able to respond through emailUnfortunately, we don't have a phone support.To compensate for all the inconvenience, I've issued a $gift card which will appear on your gift card balance within a few hoursSince, we're unable to apply giftcard directly on to your Husband account, I've issued refund towards your purchase of this order# ***.This balance will be automatically applied to your next eligible order.You can view your balance and activity here:https://www.amazon.com/gp/css/gc/balance/Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello from Amazon.com,This is Liz from Amazon.comThank you for you inquiry regarding Marnita's complaint regarding her disbursement.Amazon's policy regarding terminating a selling account and receiving a manual check in the mail for funds on the selling account, must be followed and exceptions
cannot be madeOur policy requires the last completed order on the account to have been days prior to the check being issuedThe last order on the account was on 08/17/Funds can only be disbursed after completion of days from the last completed order.Since it has now been days, I have requested the manual check be authorized and sent to Marnita RossThis process can take 3-weeks, this includes the approval process

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to getting charged for Amazon Prime SubscriptionI apologize for it.I would like to inform you that though your Amazon prime subscription was cancelled, the auto renew button would have been on "Yes" and that is the reason you were chargedRest assured that your Amazon Prime subscription has been cancelled and auto renew button changed to "No".Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm so sorry for all the inconvenience this situation has caused, I understand you'd like the remaining
charges from Audible account be refunded.I've contacted our Audible team and have reported the issue to them, who'll be investigating further and send an update to me with in the next 2-business days, ***, I'll be out of office until January 26, 2016, I'll send you an email with an update on January 27, 2016.Further,we are unable to say how your siinformation was obtained since the activities used to obtain these details occur away from our websitesSome techniques used to gain unauthorized access include using malicious software to capture a user's keystrokes and Internet activity, trying commonly-used passwords, and sending fraudulent emails requesting recipients provide or update personal, financial, or other account information (commonly known as "phishing").This situation requires you to reset your password to Amazon.com account, if in case you've not reset your password, you will need to reset your password when you return to the Amazon.com siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your Password?" link to reach the Amazon.com Password Assistance pageAfter you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyWe recommend that you choose a password that you have never used with any websiteYou will need to re-enter your complete credit or debit card number the next time you place an order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.com and writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm following up on behalf of my colleague, Naseema, who is out of the office todayI've also forwarded your message to her.I'm sorry for any misunderstanding caused.Products eligible for Amazon Prime will be designated on the product page and at checkoutIf only some items in your purchase are eligible for Amazon Prime, you'll be charged applicable shipping fees for the ineligible items.I hope you can find the details here: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201118050I checked your order for the item "Your Cable Store DBMale To Male Pin Serial Port / RSAdapter" and see that you paid $and we issued refund of $to your Visa cardWe've also extended prime membership for one month at free of cost.When you contacted our executive relation team, we were able to remove the priority on USPS while selecting the carrier for your future orders.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Complaint: ***
Hi, As long as Amazon will release my funds as promised earlier I will accept that as a resolution If it is easier for Amazon I will accept store credit to be used on their website instead of having the money transfered to my bank accountI am not certain but I believe they may be having technical issues transferring the money due to the status of my accountI am willing to accept store credit if that will speed things up. I am looking forward to putting this issue to rest so that I can move onThank you Amazon for a speedy resolution and thank you *** for all of your help during this process.
Sincerely,
*** ***

what day was this refund issued? I have not received the money backPlease provide proof.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:This is not the first time that I have bought items from you Previously, when I did order items from you, you lost my account If you lost my account, do you think I want to trust you with a Credit Card Number? Plain and simple, you can make an option to return my money to me, all $ Your options do not concern me What does concern me is that for the $credit, you could not send me $worth of goods You say you need a Credit Card Number for 'Security?' Whose security? What a crock! It sure isn't my security Your service to me was unsatisfactory in the past, as it is in the present Several Complaints have been lodged against your company, like the one by the Attorney General of Iowa, Tom M*** with a Court Decision of a Permanent Injection being placed against Amazon I have filed a complaint with my Attorney General with the State of Nebraska You will be hearing from them soon In the end, I just think it would be most advantageous for you to just refund my $in USD
Sincerely,
*** ***