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Amazon.com Reviews (6767)

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the disappointing experience you've had regarding the order #*** and
I appreciate you taking time in bringing this to our attention.I understand that you've never received this package even though the tracking states deliveredI've checked the details and can confirm that this package was successfully delivered to you on July 23, and was Signed for by: ***.However, I see that our customer service has issued a full refund of $on July 23, to your original payment methodUnfortunately, we are unable to issue any further concessions since we've issued a full refund on this order.Thanks for your understanding in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Zhaokang Hu

Complaint: ***
I am rejecting this response because: Someone has been researching, promising and I still don’t have my shipmentsI would like my money refundedThe items that weren’t shipped yet, I have contacted the sellers to see if they can cancel shipping themThis is the worst experience I’ve had with Amazon.
Sincerely,
*** ***

Greetings from Amazon.com,Earlier this year, bad actors with stolen sicredentials from other web sites were able to access a lot of dormant Amazon seller accounts, negatively affecting buyers, other sellers, and AmazonDue to the urgent security matter, the seller's account along other
dormant accounts had to be closedThe decision to close accounts was made very quickly, and there was not a process in place to inform everyone before the closuresOnce a dormant account is closed, there is not an option to have it reinstatedThis is by no means an indication that the seller is not allowed to sell on Amazon; however, it would require the creation of a new seller account using a different email address on the following web page: Amazon.com_ How to Sell on Amazon - Amazon Services (Choose from Professional or Individual) https://services.amazon.com/selling/benefits.htm/ref=asus_soa_snav_benTo protect unauthorized access, an extra layer of security is now available for Amazon buyer and seller accountsAdditional information is available on the following help page: Turning on Two-Step Verification https://www.amazon.com/gp/help/customer/display.html?nodeId=201962420Best regards,Amazon.com

Complaint: ***I am rejecting this response because: this is plain wrong. they need to refund customers money who don't get their product. they are criminals... Sincerely,*** ***

Complaint: ***I am rejecting this response because: These are not the terms we agreed on.
Sincerely,*** ***

Hello from Amazon.com
We have reviewed this complaint and as stated earlier, the seller was held responsible for this claim as the seller failed to respond to our email which was sent to them on Oct 18,
However, in this instance we have decided to make a onetime exception and a credited the seller's account for $Please note that this is a onetime exception and the seller will be held
responsible for similar claims
In summary, We are able to take actions requested by the seller as a onetime exception and seller will be held responsible in future for similar claims
Thank you

Hello ***,I'm Purna C*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the experience you had with your recent orderWe pride ourselves on resolving customer
concerns quickly and accurately and I'm sorry this didn't happen when you contacted us earlier.We work hard to find the best prices out there and match them for all customers every dayOur prices do change over timeWith the exception of TVs, Amazon.com doesn't offer post-purchase adjustments. However, you can let us know about a lower price by clicking the "tell us about a lower price" link in the Product Details section of some product pages. Our price matching policy hasn't changed. It sounds as though you may have received an exception to this policy previously; however, we are no longer able to make any exceptions to this policyAs mentioned, Amazon doesn't offer a price match guaranteeWe spend considerable effort to ensure our prices are the lowest in the market at any timeBecause the market is constantly changing and we strive to offer the lowest price, you'll see some fluctuations in our prices over timeTo read more about our pricing, please visit our Help pages:http://www.amazon.com/gp/help/customer/display.html?nodeId=468502Nonethele... I've shared your feedback with the appropriate team for their review and future improvementsCustomer feedback like yours really helps us continue to improve our store and provide better service to our customers.I’m sorry for any disappointment caused and appreciate your understandingWhile we won’t be able to comment further on this matter, we’re always happy to help if you have any other questions - you can click a button to contact us by e-mail or phone from any Help page on our website.Regards,Purna C*** N.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about problem you've had while accessing your account.I've reviewed details of your account and
can confirm that account is currently active.If you still have any concern regarding accessing your account, please feel free to contact us directly by replying to [email protected] so that we can able to help you.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
Once again, this is precisely the same form rejection that they provided priorThey're obviously not even reading theseThis is marketing fraud.Sincerely,*** ***

Greetings from Amazon.com!Thank you for reaching out to us.Amazon limits the addition of new sellers in certain categories to ensure that customers are able to buy with confidence from all sellers on AmazonThe requirements for selling in the Grocery & Gourmet Food category reflect customer
concerns about product quality, product branding, and consumer safety.All sellers must meet the requirements listed in Seller Central. We evaluated the information you provided, but it did not pass our review and determined they are not eligible to sell Grocery products.If the seller has new information, they should open a new application and provide it.Due to the proprietary nature of the business, we do not disclose details of the filtering process we conduct but the requirements are clearly specified in the following Help Page:https://sellercentral.amazon.com/gp/help/help.html/?itemID=201511970&ref_=x...

Hello ***,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the frustration this matter has caused.I'd like to assure you I've reviewed all of our
previous correspondence and I can see we haven't adequately addressed your concernsI've relayed the information to the appropriate supervisory personnel so all coaching and retraining needs will be addressedIn addition to this, I will thoroughly review all correspondences to customer service and have any other mistakes addressed as wellI hope I can help you with the requested information.The Prime Student membership trial comes at no cost to you, and after six months, the Amazon Prime benefits associated with Prime Student trial will automatically renew at a reduced rate of $If you don't wish to renew at the reduced rate, you can change the renewal option for your Prime Student subscription membership at any time.I've confirmed your Amazon Student Prime membership has been canceledYou'll receive a refund of $52.55 for the Amazon Prime membership feeRefunds typically process within 3-business days and appear as a credit on your statement.I understand you'd like to continue enjoying the Amazon Prime benefits that come with Prime Student to purchase groceriesI've requested an exception for your accountThe request may take up to five business days to processI can't guarantee that your request will be honored, but we'll send you an e-mail with the status of your request after it's been reviewed.Please feel free to contact us directly by replying to *** if we can be of further assistanceWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:Amazon's response claimed Amazon does not have the item in its inventoryThis is not true since as I checked today, March 1st, 2017, the item is still for sale at Amazon.com: https://www.amazon.com/gp/product/B01MR5SNVY/When I spoke with the Amazon's representative on 2/25, she asked me to make a purchase on the new chair so she can confirm if it is the same itemAfter I added the new chair, she confirmed it was the same modelHowever, she said due to Amazon's price-match policy, she could not honor the price of my original purchaseI immediately disagreed with her that this was not a "price-matching" issueIt was an issue of Amazon canceling my order claiming item was not in stock, meanwhile Amazon was selling the same item under different internal ASIN number
Sincerely,
*** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for your experience with us this time, I understand you are upset.***, I see that a refund of $to
the same payment card that was used to place the orderWhile I agree waiting for the package long time and not receiving could be disappointing,but please we will not be able to resend the book, however, you may go ahead and re order the same book from us, here's the link:http://www.amazon.com/dp/1338099132If you choose to re order the book from us(Sold and Shipped from Amazon), please re order via fastest shipping method, write us back with the new order #, and to make up for the inconvenience, we will refund the shipping charges.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Mahesh.VAmazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delay in shipping your order.I've forwarded this issue to our
appropriate team and requested them to look into this on priorityI just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay KAmazon.com http://www.amazon.com ============================

Greetings from Amazon.com,Thank you for your inquiryWe have reviewed the concerns raised by this seller and at this time the seller is not eligible for any refund for the Brand Application FeesAs indicated in the message to the seller in which the transfers were requested, Brand Application Fees
are non-refundableThank you for your time and please have a lovely day

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on this order.I've checked and can confirm that you've been charged for shipping charges of $I've also stated order payment summary which is listed below:Subtotal: $45.46Shipping & Handling: $13.14Tax: $2.51Shipment #Total: $61.11I can also confirm that a refund of $has been refunded towards shipping charges.Rest assured that we haven't charged any additional charges on this order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the removal of your review privileges.While I know you're
disappointed with our stance on this matter, I want to assure you the information you received from our Leadership and Communities team is correct.As mentioned, your reviewing account came under investigation and as we stated in previous emails, there were violations of the Review Guidelines which prompted the removal of the reviews and the ability to post.Please know, it was only after a very thorough review of your account that this decision was made and even then, was sent back for another lookCustomer reviews are an important aspect of our website and our commitment to providing an equitable platform for sharing and viewing these comments will not waver.For more information on reviews, please visit the below link:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: while I understand the policy, that is not the issue I haveI originally called on the 8th to get a better understanding of your policy and to figure out when I would be paidI was told not once but twice by your customer service staff that would receive my payment on the 14thFurthermore, another employee of yours listened to the tapes and confirmed the fact that I was told I would receive my money on the 14thI don't have an issue with your policyI have an issue with the fact that I am supposed to rely on your customer service for factual informationFurthermore I expect Amazon to make it right when I was told wrong. Sincerely,*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.I
understand that your cleaner machine stopped working and the manufacturer didn't helpAlso when you've contacted our customer service a refund was promised for the defective item.I've checked our correspondence and found that the promise was made by our customer service representativeI'll make sure to pass any training opportunities to my colleagues at Customer service.Because more than days have passed since you received this item, at this time we may not be able to issue a refund for the item.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service on October 30, is correct.As mentioned, you'll need to workout with the manufacturer.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

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