Amazon.com

Hello ***,I'm Bhaskar from Amazon.com and writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm following up on behalf of my colleague, Naseema, who is out of the office todayI've also forwarded your message to her.I'm sorry for any misunderstanding caused.Products eligible for Amazon Prime will be designated on the product page and at checkoutIf only some items in your purchase are eligible for Amazon Prime, you'll be charged applicable shipping fees for the ineligible items.I hope you can find the details here: https://www.amazon.com/gp/help/customer/display.html/?nodeId=201118050I checked your order for the item "Your Cable Store DBMale To Male Pin Serial Port / RSAdapter" and see that you paid $and we issued refund of $to your Visa cardWe've also extended prime membership for one month at free of cost.When you contacted our executive relation team, we were able to remove the priority on USPS while selecting the carrier for your future orders.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Best regards,Bhaskar A.Thank you.Amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint was settled as soon as they received your messageThank you very much
Sincerely, *** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the recent order *** and I appreciate
you taking the time to bring this to our attention.I understand that you've returned the item but never received a refundLooking at your order, I see that it was placed with PBShop UK , a seller on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellers.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeI've checked and can confirm that your claim has been granted on February 4, and a full refund of $has been processed to your original payment methodRefunds typically process within 2-business days and appear as a credit on your statement.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the order.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello ***, I am emailing you in reference to the Revdex.com in regards to complaint #***. I would just like to notify you in writing my issue has been resolved with the Business of my complaint. There is no further action needed at this time, you may close the
complaint #*** Please let me know if you need anymore verification from me? Thank you! *** *** ***

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for bringing this to our attention.As mentioned earlier, our system indicates that the refund is complete for the Kindle subscriptionAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another and we are unable to speed up the process.I also see that we've applied $promotional credit as an apology on October 9, to your accountI checked order #*** and confirmed that your promotional credit was appliedYou can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please note that your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonWe'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.We hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Hello ***,I've reviewed your comments and realize your disappointment regarding the charges for your cancelled ordersI've verified that your order has been canceledI see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.PIN-less debit transactions post to your account when your item is being prepared for shipmentThis typically happens on either the same business day as your purchase or the next available business day if your purchase falls on a weekend or holidayYour financial institution knows your available account balance at the time of each transaction, and may decline your purchase if you don't have a sufficient balance available.I do see that we made an attempt to charge it as a "Pinless Debit" cardThose process differently and may take longer to show back on your account. As mentioned, please contact your bank for further assistance on this.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response

Greetings from Amazon.com.Despite the opportunity to appeal, you have failed to provide evidence demonstrating that you sold authentic productsFor this reason, we will not disburse funds to you The sale of counterfeit products on Amazon.com is strictly prohibitedIf a seller account was
used to engage in the sale of counterfeit or infringing item(s), funds will be withheld Learn more about our policies in Seller Central Help (https://sellercentral.amazon.com/gp/help/201165970) We may not respond to further emails about this issue Regards,Account SpecialistAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,Thank you for reaching out to us regarding this concern.The information that was previously provided is correctThe item returned to this Seller in the removal order they are referring to was sent back to us by a buyer, we received the item in unsellable condition (Defective).Per our Policy, We do not credit sellers for items returned to us "Defective" and or "Customer Damaged" and we will not be reimbursing the seller for this order.For more information, see Customer Returns for Orders Fulfilled by Amazon.com : https://www.amazon.com/gp/help/customer/display.html?nodeId=Regards,

Greetings from Amazon.com,We are actively working to address these kinds of issues as quickly as possibleWe have successfully closed this Seller's account.Regards,

Complaint: ***
I am rejecting this response because: not only did they not send the correct things but instead of three bundles it was one and then the hair melted and I refused the shirt so it should've been back to your company they refuse to give me a refund because they were wrong I want them to cancel my member ship and I finding legal representation for the hair burning my head
Sincerely,
*** ***

Greetings from Amazon.com,The sellers account was suspended by our Seller Performance team on August 5, They worked with our Seller Performance team to address their metrics, and were reinstated on August As part of the reinstatement process, the seller's account is still under a review
While under this review, a reserve equal to their gross sales amount for the preceding days will apply while their account is under reviewBased on their order volume, the amount of the reserve may change dailyThis was communicated to the seller on August 22, and they can view a copy of the full message in their Seller Central account under Performance > Performance Notifications.When the review is completed, which normally takes approximately days, they additional reserve will be removed from the account and funds will not be held for any additional period

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble locating the refund for cancelled Prime membership.To help you with
this, I've contacted our payment processor and confirmed a refund was successfully issued to your Visa credit cardAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refund with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $99.00Date of Refund: November 22, 2016Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to the your account within business daysIf your statement still doesn't reflect the refund, please contact the bank and provide the reference number above, and dispute the original charge as "refund never processed." At that time, your bank will follow the path back to our payment processor to locate the refund.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,N*** **Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I feel that when you purchase something from a internet site like Amazon that you shouldn't have to worry about being scammed.
Sincerely,
*** *** PSI gave Amazon the correct order number which didn't change their response

Complaint: ***
I am rejecting this response because:
I want the scooter back.You said in this statement that this can be returned:"Unfortunately, we can send you the returned item or issue a refund since the replacement order has been successfully delivered."Hide quoted textOn Sun, May 6, 2018, 7:AM Amazon.com wrote:Hello,Thank you for taking the time in writing back to us.I've reviewed the previous correspondence and realize your disappointmentAs mentioned, since we've already sent out a replacement order for the wrong item you received, you were required to return the original item.Unfortunately, we can send you the returned item or issue a refund since the replacement order has been successfully delivered.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com---- Original message: ----Hi gayathri,It was sent back without my authorizationPer FTC law, unordered item canbe keptAmazon illegally took back the itemAmazon had sent a messagesaying I could keep the item.Thank you
Sincerely,
*** ***

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your orderI understand you are upset.To help you with the issue,
I've gone through the order and see that you have purchased a new ThermostatHowever, I've checked and see that there are no units available which is sold and shipped by AmazonThe one which you purchased was directly purchased from Amazon and unfortunately the item is now not available directly from usThe item is available from other sellers and used one is available from Amazon warehouse deals.A full refund was issued for the order on Wednesday, January 24, in the amount of $The refund will go back to the points balance.Further, I've also forwarded the feedback to the appropriate department for investigationWe will ensure that corrective action is taken.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the email is ***@icloud.com remove the charges
Sincerely,
*** ***

Hello ***,I'm Uday Tefrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your refund for the return of your order for "Represent Yourself in Court: How to Prepare
& Try a Winning Case", isn't full.Normally, the return should be processed at our Returns department within days of receiving the order in order to receive full refund, if the return is result of Amazon error (damaged or defective).Upon verifying, I see that the book was ordered on October and delivered to you on October On November 9, Return mailing label was created stating the reason of return as: "Better price available" and this return was processed on November which is clearly outside the day return window.Any time an item is returned outside the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.As the return is not error of Amazon and is returned after days, Re-stocking was charged for your order and hence $was issued instead of original $47.57.I appreciate your understanding in this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The problem was solved Thank You Gooloo gave a refund

Greetings from Amazon.com,The seller did sign up for a Selling on Amazon account with a professional subscription on August This type of account does have a monthly subscription fee of $The subscription fee was applied to the account, and on August was charged to the seller's
credit card.Amazon can issue a credit to an account if it was not used to offset a subscription fee, and a seller can contact Amazon Seller Support for assistance using the "Contact Us" link at the bottom of any Seller Central pageFor this seller, I have created an outbound case to assist them in having a credit issued and closing their account once this has been completed.To address the specific complaints from the seller:1) The pages to sign up for the Amazon Trade In Program and the Selling on Amazon programs are very differentThe portal for signing up as a third party seller clearly communicate this on the page:https://services.amazon.com/2) Seller Support associates are able to issue credits for an unused account when the seller communicates with themI was not able to find any cases created by this seller with out Seller Support team.3) Seller Support is available through the seller's Seller Central account by phone, chat, or emailThey can initiate contact with Seller Support using the "Contact Us" or "Get Support" options at the bottom of any Seller Central page.4) Sellers are able to access their Seller Central account if we identify their credit card as invalid, but are not able to access seller specific services such as creating listings or modifying their inventoryThey are able to access the account, update settings, and contact Seller Support for any further assistance they require.5) The seller appears to have only spoken with our Customer Service associates, and not our Seller Support associatesCustomer Service is a different department, and would not have been able to make any promises regarding reimbursement for a seller related charge

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the $gift card that was promised by one of
our CS representatives.I've checked your account details and I'm sorry to see that the shipment in your order #*** was damaged in transit and returned to usThis is certainly not what we expect our customers to experience.I see that we've issued a full refund of $for this shipment on December 13, to your Master cardSince you were promised a $gift card, as a one time exception I've issued this amount as a refund to your gift card balance.Rest assured this amount will be added to your account within 1-hoursYou can view your balance and usage history in Your Account here:https://www.amazon.com/***Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an order.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com