Amazon.com

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you aren't able to access your amazon accountThis is really not what we want you to
experience.To help resolve this issue, I've collaborated with our accounts specialist and please allow me 2-business days so that I can get back to you with an update on this issue.I appreciate your patience while I continue to work on this issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,We understand the buyer's concerns regarding the order *** *However, as mentioned previously, we have closed the buyer's claim for order *** because the buyer did not contact the seller to report the issue within days of receipt or return the item within
days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.We understand that the buyer may not agree with this decision but this claim will remain unchanged.Thank you

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for being such a valued and long-time customer of AmazonIt's not our intent to let a customer down, but
have a pleasant shopping experience at AmazonI know how disappointing it can be when you aren't able to get the item you've got your eyes on, as you expected so I'm sorry if we've let you down.I completely understand that our customers sign up for prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here.I reviewed your order #*** and I can defiantly see that we dropped the ball on getting this item to you on your guaranteed delivery date and I can understand the frustration and disappointment this can causeOur intentions are always to keep our promise and get the order delivered on time date but there are inevitable cases that an unforeseen carrier delay will happen and we miss that promise.I see that order was delivered on August 14, To compensate for the inconvenience, I've provided your account a $Promotional Certificate as a gesture of goodwill and a small token of our apology for your experienceThe Promotional Certificate won't show under Your Account but will always display at checkout when you purchase an eligible item shipped and sold by Amazon.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Nonetheless, I've forwarded the feedback to our Prime and Shipping teams for consideration while making future improvements within our shipping.We want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on 11/29/The seller was notified of this decision by e-mail on that dayWe took this action because our records indicate that this seller lost their Amazon.com selling
privileges under another accountOnce selling privileges have been removed, sellers are not allowed to establish new accountsDue to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are relatedAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely, Merchant Review Team Amazon.com”

Complaint: ***
I am rejecting this response because:I have been in contact with the company and I did advise them that I was unable to open the links that were attached to their emails. One of the links were for a Guarantee claim. Naseema, from Amazon informed me that they would make a one-time exception to their standard measures and submit a Guarantee claim on my behalf. She said it should be completed in one to two weeks Also, I requested information from Amazon in reference to the links I could not open. I am still waiting on the information
Sincerely,
*** ***

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that you've placed a new order with seller '' Pharmapacks '' directly for '' Buf-Puf 3M Body Sponge'' This order was sold and shipped by PharmapacksPricing for merchant items are determined by the individual merchant--not by Amazon.com.The orders you placed '' Order ID: ***, Order ID: *** '' were sold and shipped by Amazon for lesser price however these orders were not fulfilled as the product was out of stock for loner periodWe apologize for the inconvenience caused to you in this regard. To compensate for the inconvenience caused, We issued a $promotional certificate to your Amazon.com account.If you still need this item, please go ahead place a new order for 'Buf-Puf Double-Sided Body Sponge'.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Hello Mr ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've contacted our payments team and they issued $refund on the order #*** to your bank account, which was completed on January 30, from our end.They also confirmed that the other two refunds mentioned in the complaint were also processed successfully from our payment processor and here are the details -Date TransactionID Instrument Amount Status---------------------------------------- ----------------------------- --------------- ------------ ------------January 30, 10:AM (PST) *** BankAccount $25.00 Approval January 6, 1:AM (PST) *** BankAccount $12.99 Approval
January 5, 6:PM (PST) *** BankAccount $14.47 Approval
January 5, 10:AM (PST) *** BankAccount $19.69 ApprovalI request you to check with your bank for refund confirmation, as we cannot process additional refund on this order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: without any proof of delivery via a credible tracking system, I am not able to know if the orders were delivered (two orders were missing, not just one) and who signed for them. It doesn't matter if it's delivered to a house or a company, it is the seller's responsibility to provide proof of delivery. In most cases where sellers decide to send orders without tracking, like USPS, or in this case Amazon's own courier service, if the orders gone missing, Amazon has the policy to refund the buyer in full, unless tracking information is available and shows orders were delivered.So, again, please do not make this an exception because Amazon fulfillment center decided to use its own courier service instead of a third party courier service. A third party courier service offers clear tracking information for the seller and that should be the case for every purchases
Sincerely,
*** ***

Greetings from Amazon.com,This seller's provided documentation did not meet Amazon guidelines for approval to sell in Dietary Supplements categoryDue to the proprietary nature of the business, Amazon does not disclose the details of our approval process.We have issued a refund of the seller's last two months of Professional Subscription fees as they've not been able list or sell their productsThey will find these refunds in the Payments portion of their Seller Central account presentlyIf this seller wishes to request approval to list products in this sub-category again in the future, they may do so at any time by submitting a new applicationThank you

Revdex.com:
My complaint is resolved. Thank you very much for your assistance
Sincerely,
*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
This complaint was settled as soon as they received your messageThank you very much
Sincerely, *** ***

Greetings from Amazon.com,The seller did sign up for a Selling on Amazon account with a professional subscription on August This type of account does have a monthly subscription fee of $The subscription fee was applied to the account, and on August was charged to the seller's
credit card.Amazon can issue a credit to an account if it was not used to offset a subscription fee, and a seller can contact Amazon Seller Support for assistance using the "Contact Us" link at the bottom of any Seller Central pageFor this seller, I have created an outbound case to assist them in having a credit issued and closing their account once this has been completed.To address the specific complaints from the seller:1) The pages to sign up for the Amazon Trade In Program and the Selling on Amazon programs are very differentThe portal for signing up as a third party seller clearly communicate this on the page:https://services.amazon.com/2) Seller Support associates are able to issue credits for an unused account when the seller communicates with themI was not able to find any cases created by this seller with out Seller Support team.3) Seller Support is available through the seller's Seller Central account by phone, chat, or emailThey can initiate contact with Seller Support using the "Contact Us" or "Get Support" options at the bottom of any Seller Central page.4) Sellers are able to access their Seller Central account if we identify their credit card as invalid, but are not able to access seller specific services such as creating listings or modifying their inventoryThey are able to access the account, update settings, and contact Seller Support for any further assistance they require.5) The seller appears to have only spoken with our Customer Service associates, and not our Seller Support associatesCustomer Service is a different department, and would not have been able to make any promises regarding reimbursement for a seller related charge

Greetings from Amazon.com,After they closed their Amazon Services account, a paper check was sent to them for the about of $on July 18, If they have not received this check, they should contact our Seller Support Payments team by emailing ***

Complaint: ***
I am rejecting this response because: They sold a faulty product and are hiding behind a "one size fits all" rebuttal stating that they can't be held liable for anything. Though they state:''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing." This should not absolve them of consequences when they sell a product that doesn't work properly to the point where it physically damages the item it is supposed to assistWe utilized the cable properly based on instructions from their site and packaging. If they sell a product with their name on it "Amazon Basics", they should stand behind the product and step up when it doesn't work properly and/or destroys personal property. I'm truly disappointed by their indifference and banal response. Amazon is hiding behind an all-encompassing policy that they have carefully crafted to shut down individual customers with legitimate claims. Instead, they should actually accept responsibility for their product and provide me the requested refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because: not only did they not send the correct things but instead of three bundles it was one and then the hair melted and I refused the shirt so it should've been back to your company they refuse to give me a refund because they were wrong I want them to cancel my member ship and I finding legal representation for the hair burning my head
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:
My complaint isn't your rulesMy complaint is that it took more than an hour and five different associates to figure out that it was your rulesIf your associates don't even know the prime rules, how is anyone especially supposed to know themIt was a frustrating morning and those employees were rude.
*** ***

Hello ***,I'm Uday Tefrom Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear your refund for the return of your order for "Represent Yourself in Court: How to Prepare
& Try a Winning Case", isn't full.Normally, the return should be processed at our Returns department within days of receiving the order in order to receive full refund, if the return is result of Amazon error (damaged or defective).Upon verifying, I see that the book was ordered on October and delivered to you on October On November 9, Return mailing label was created stating the reason of return as: "Better price available" and this return was processed on November which is clearly outside the day return window.Any time an item is returned outside the 30-day returns period, our Returns Center automatically deducts a restocking fee from the refund.As the return is not error of Amazon and is returned after days, Re-stocking was charged for your order and hence $was issued instead of original $47.57.I appreciate your understanding in this matter.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Uday T*** *Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,The sellers account was suspended by our Seller Performance team on August 5, They worked with our Seller Performance team to address their metrics, and were reinstated on August As part of the reinstatement process, the seller's account is still under a review
While under this review, a reserve equal to their gross sales amount for the preceding days will apply while their account is under reviewBased on their order volume, the amount of the reserve may change dailyThis was communicated to the seller on August 22, and they can view a copy of the full message in their Seller Central account under Performance > Performance Notifications.When the review is completed, which normally takes approximately days, they additional reserve will be removed from the account and funds will not be held for any additional period

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the Order for the computer.On checking the order I see "CybertronPC Electrum
QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard " was cancelled on your request hence you are not been charged for this itemWhen you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the item/order is canceled.When you place an order, the credit card terminal connects to the credit card processor which verifies that the your account is valid and that sufficient funds are available to cover the transaction's costAt this step, the funds are "held" and deducted from the your card (or bank balance, in the case of a debit card) but are not yet transferred to the merchant the bank reserves the amount for the item.When you cancel it, we don't proceed with the chargeThis hold time may vary from bank to bank and may sometimes be up to daysUnfortunately, we don’t have an option to remove the authorizations before the card-issuing banks time line or amend their terms and policesThe only entity that can do it, is the Issuing BankI request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank and may sometimes be up to daysI can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization for the cancelled item in questionHere’s that information:- Settlement Verification Codes: ***Regarding "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard"I apologize for the delay in the delivery of the itemI request to wait till end of January 3, if you don't receive the package by this date we'll issue full refund for the itemAs an apology to this situation, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Further, I also confirm you are only charged $for the shipped item.You can check the most up-to-date status of your order in Your Account, here:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Praveen from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear about the issue you had with your orderI understand you are upset.To help you with the issue,
I've gone through the order and see that you have purchased a new ThermostatHowever, I've checked and see that there are no units available which is sold and shipped by AmazonThe one which you purchased was directly purchased from Amazon and unfortunately the item is now not available directly from usThe item is available from other sellers and used one is available from Amazon warehouse deals.A full refund was issued for the order on Wednesday, January 24, in the amount of $The refund will go back to the points balance.Further, I've also forwarded the feedback to the appropriate department for investigationWe will ensure that corrective action is taken.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.We look forward to see you soon.Regards,Praveen MAmazon.comhttp://www.amazon.com