Amazon.com

Hello ***,
I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you are charged for the trade in that was cancelled
I've checked your cancelled
trade in # *** and see that you have opted for immediate payment option for the trade inIf the immediate payment option is available and selected, the gift card is applied immediately after submitting the trade-in
And once the gift card is applied it cannot be cancelledAs your trade in was cancelled once we have deposited the gift card balance of $103.13, we have charged the same amount from your visa card
For more information regarding the trade in payments, you can check the below link from our help pages:
https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-6?ie=UTF8...⇄ /> I’m sorry for any disappointment caused and appreciate your understandingWe cannot be able to cancel the gift card balance which was deposited for the trade in and I'm sorry that we cannot be able to process the refundHowever, you can use the gift card balance for placing orders on amazon.com
Thanks for understanding us and we look forward seeing you again soon
Regards,
Wilmani

Hello ***,I'm Manikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see that you've placed a new order with seller '' Pharmapacks '' directly for '' Buf-Puf 3M Body Sponge'' This order was sold and shipped by PharmapacksPricing for merchant items are determined by the individual merchant--not by Amazon.com.The orders you placed '' Order ID: ***, Order ID: *** '' were sold and shipped by Amazon for lesser price however these orders were not fulfilled as the product was out of stock for loner periodWe apologize for the inconvenience caused to you in this regard. To compensate for the inconvenience caused, We issued a $promotional certificate to your Amazon.com account.If you still need this item, please go ahead place a new order for 'Buf-Puf Double-Sided Body Sponge'.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter won't receive a response.Regards,Manikanth T.Amazon.comhttp://www.amazon.com

Here is where the agents told me I’d have my membership at the lower rate and where I submitted the documentsThe email is where the agent promised me the refund

Hello Mr ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've contacted our payments team and they issued $refund on the order #*** to your bank account, which was completed on January 30, from our end.They also confirmed that the other two refunds mentioned in the complaint were also processed successfully from our payment processor and here are the details -Date TransactionID Instrument Amount Status---------------------------------------- ----------------------------- --------------- ------------ ------------January 30, 10:AM (PST) *** BankAccount $25.00 Approval January 6, 1:AM (PST) *** BankAccount $12.99 Approval
January 5, 6:PM (PST) *** BankAccount $14.47 Approval
January 5, 10:AM (PST) *** BankAccount $19.69 ApprovalI request you to check with your bank for refund confirmation, as we cannot process additional refund on this order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Jahnavi K.Amazon.comhttp://www.amazon.com

Revdex.com: The order number they referred to was incorrect but I will except this resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm so sorry for all the inconvenience this situation has caused, I understand you'd like the remaining
charges from Audible account be refunded.I've contacted our Audible team and have reported the issue to them, who'll be investigating further and send an update to me with in the next 2-business days, ***, I'll be out of office until January 26, 2016, I'll send you an email with an update on January 27, 2016.Further,we are unable to say how your siinformation was obtained since the activities used to obtain these details occur away from our websitesSome techniques used to gain unauthorized access include using malicious software to capture a user's keystrokes and Internet activity, trying commonly-used passwords, and sending fraudulent emails requesting recipients provide or update personal, financial, or other account information (commonly known as "phishing").This situation requires you to reset your password to Amazon.com account, if in case you've not reset your password, you will need to reset your password when you return to the Amazon.com siteTo reset your password, click "Your Account" at the top of any page on Amazon.comOn the Sign In page, click the "Forgot your Password?" link to reach the Amazon.com Password Assistance pageAfter you enter your email or mobile phone number, you will receive an email containing a personalized linkClick the link from the email and follow the directions provided.Your new password will be effective immediatelyWe recommend that you choose a password that you have never used with any websiteYou will need to re-enter your complete credit or debit card number the next time you place an order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Best regards,Mahesh.Vhttp://www.amazon.com

Complaint: ***
Hi, As long as Amazon will release my funds as promised earlier I will accept that as a resolution If it is easier for Amazon I will accept store credit to be used on their website instead of having the money transfered to my bank accountI am not certain but I believe they may be having technical issues transferring the money due to the status of my accountI am willing to accept store credit if that will speed things up. I am looking forward to putting this issue to rest so that I can move onThank you Amazon for a speedy resolution and thank you *** for all of your help during this process.
Sincerely,
*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the return of the text books that were rented.I've checked and confirmed that your amazon account was now reinstated and you can sign in and start placing your ordersFurther, I see that a return shipping label was created for return of these text books and we are yet to receive the returnYou can sign in to your account and return these books.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry and disappointed to learn of your experience regarding an order placed with a seller on our websiteThis isn't what we want our customers to experience.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be informed, feedback from customers such as yourself is vital for our websiteEven though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of your returned item " NETGEAR ProSAFE GS748T
48-Port Gigabit Smart Managed Switch (GS748T)".I see that you've requested return for this item using our Online returns centerWhen returning an item you can choose your preferred refund method in the Online Returns CenterThe option will default to an Amazon Gift Card or you can select the payment method used at the time of purchase.Since you haven't selected original payment method used for this order, gift card has been added to your account which was default payment method.For your reference, I've provided returns and refunds help page link which provided you in detail information on this refunds.***I see that the amount that has been refunded in form of giftcard to your account which has been applied on your recent purchases on orders #*** and ***You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the hand bag and thanks for letting us know that you're interested
in keeping the Tommy Hilfiger Women's Betty Convertible Tote Gold Handbag for a discountI've requested a refund of $to your Credit Card.You'll see the refund on your Visa statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***We look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The customer service from Amazon was never a question or an issue hereCustomer service is always goodBut there is a problem at Amazon where they package orders to be shippedNumerous times now the packing of my orders has not been done well, and has resulted in the ordered items being given to me damagedNot damaged from shipping, but damaged from the way they were packedIf an item cannot fit into a box, they are crushing the item in order to fit it in the boxWhy not simply use a bigger box?
I am accepting the complaint I filed as being resolved by Amazon, with their good customer serviceFor this part, I thank Amazon.Sincerely, *** ***

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did not get enough money even with $gift cards to get the pairs of glasses that I ordered because that other seller for seven but it inflated price I feel that Amazon should've given me more money to buy the Tenbears I needed therefore I did not have enough glasses I am Jepson them back because I was mad and fighting them somewhere else but that was not the problem they were supposed to be for filming of Amazon

Hello,I'm Wilmani from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn that you aren't able to access your amazon accountThis is really not what we want you to
experience.To help resolve this issue, I've collaborated with our accounts specialist and please allow me 2-business days so that I can get back to you with an update on this issue.I appreciate your patience while I continue to work on this issue.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Complaint: ***I am rejecting this response because:As it may not have been an error on your endA 5year old purchase these apps causeing the overdraft feesHence why I feel they should be refunded as well.Sincerely,*** *** ***

Complaint: ***
I am rejecting this response because: They sold a faulty product and are hiding behind a "one size fits all" rebuttal stating that they can't be held liable for anything. Though they state:''Conditions of Use'' policy under disclaimer of warranties and limitation of liability states 'amazon will not be liable for any damages of any kind arising from the use of any amazon service, or from any information, content, materials, products (including software) or other services included on or otherwise made available to you through any amazon service, including, but not limited to direct, indirect, incidental, punitive, and consequential damages, unless otherwise specified in writing." This should not absolve them of consequences when they sell a product that doesn't work properly to the point where it physically damages the item it is supposed to assistWe utilized the cable properly based on instructions from their site and packaging. If they sell a product with their name on it "Amazon Basics", they should stand behind the product and step up when it doesn't work properly and/or destroys personal property. I'm truly disappointed by their indifference and banal response. Amazon is hiding behind an all-encompassing policy that they have carefully crafted to shut down individual customers with legitimate claims. Instead, they should actually accept responsibility for their product and provide me the requested refund
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:there is no attempt at a reasonable resolutionAt this point resolution may not be possibleAt the end of the day I never received my speakers I orderedI was also given information which was the reason I agreed to the refundAt the end of the day I should be compensated for the fact I never received the item I ordered and I would think Amazon would want to help a customer who has been a Prime Member for over yearsWorst expirenance I’ve ever dealt with and Amazon should be ashamed with their customer serviceI never requested anything that wasn’t originally guaranteed by an Amazon representative and in my opinion that’s a breach of agreement
Sincerely,
*** ***

Hello Mr***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is
at stake, and I sympathize with your frustration.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Customer Service is correctAs mentioned, the email you received is not from Amazon.com.The product you agreed to purchase with an Amazon.com Gift Cards was with a seller unrelated to Amazon and is not affiliated with Amazon PaymentsBecause the gift card you purchased was transferred to another party, we are unable to refund itAmazon Payments doesn't complete any transactions using wire transfers from your bank account or other external means such as money ordersSince your transaction did not take place with Amazon Payments, we have no record of your transaction with this seller.Unfortunately, fraud is regrettably common on the internet at this timeIf you're unsure if someone is affiliated with Amazon.com or Amazon Payments, we ask that you reach out to our customer service team via this link:***We also encourage you to report the details of this incident to your local law enforcement and the Federal Trade Commission.***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Complaint: ***I am rejecting this response because:
It is a flippant response. Amazon should be ashamed of itself
I do not have a label with the newer tracking number
Amazon's response should be regarded as reprehensible customer service
Sincerely,*** ***

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the unknown charge on your account also $overdraft fee you've incurred.Foremost, I'd like to confirm you don't have any unknown charge on the email address the complaint is filed because the prime membership is cancelled on December after there is no unknown charge for prime subscription on this email account been charged.I tried to locate the charge details also previous phone call conversation regarding the unknown chargeUnfortunately I couldn't find any of themRequest you to please write to us the charge details i.e charge amount, charge date, description of the charge and the account in which you've incurred this charge it will help us to investigate and provide appropriate resolution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com