Amazon.com

Greetings from Amazon.com,Thank you for your inquiryWe have reviewed the concerns raised by this seller and at this time the seller is not eligible for any refund for the Brand Application FeesAs indicated in the message to the seller in which the transfers were requested, Brand Application Fees
are non-refundableThank you for your time and please have a lovely day

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the problem that you had with the order you've placed.On checking I see that a replacement was
also created on your order which was lost in transit due to which it wasn't delivered.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.I see that we've also issued a full refund for the order in the amount of $back to your payment methodAnd since the item is now out of stock we are unable to send you another replacement.In this case, I request that you please place a new order for the item that is available from other sellersHere's the link to the item's details
***Your understanding and patience is appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ** ***,
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
First of all, please accept my sincere apologies for the inconvenience caused to you thus farI do understand how frustrating this must have been to you
Upon checking your order I see that charge back has been submittedPlease understand that when a charge back is submitted to us, we give the money back to the bankAmazon's role in resolving charge back disputes is limited to providing supporting documentation to the credit card companyPlease contact your credit card company for more information about the refund for this purchase
I also see that laser ship tracking status shows that your order as deliveredPlease be informed that once we pass your packages to the selected carrier, the risk of loss passes to you and we aren't able to offer you a resolutionSince the packages you'd mentioned have been marked as Delivered, we'll need to ask that you continue to work with the individual carriers and/or your local law enforcement on the matter
I understand that you are not able to access your account in this case I request you to please contact our customer service via phone and we'll assist you liveTo contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts
If you can't access this page, our customer service phone numbers are as follows:
- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction regarding your orderHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Shalini C.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: the email is ***@icloud.com remove the charges
Sincerely,
*** ***

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the unknown charge on your account also $overdraft fee you've incurred.Foremost, I'd like to confirm you don't have any unknown charge on the email address the complaint is filed because the prime membership is cancelled on December after there is no unknown charge for prime subscription on this email account been charged.I tried to locate the charge details also previous phone call conversation regarding the unknown chargeUnfortunately I couldn't find any of themRequest you to please write to us the charge details i.e charge amount, charge date, description of the charge and the account in which you've incurred this charge it will help us to investigate and provide appropriate resolution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused.I've checked with our appropriate team and confirmed that the refund was
processed to your cardI see our account specialist team has emailed you with complete details.As per our account specialist team we are not permitted to give you with any details about the unauthorized useWe will provide this information to any law enforcement agency investigating this issueLaw enforcement can request information through [email protected] feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know about the issue you had with the hand bag and thanks for letting us know that you're interested
in keeping the Tommy Hilfiger Women's Betty Convertible Tote Gold Handbag for a discountI've requested a refund of $to your Credit Card.You'll see the refund on your Visa statement in the next 3-business days.Once processed, you'll also be able to see the refund request here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***We look forward to seeing you again soon.Best Regards,Bhaskar A.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: they have been same letter over and over but not doing any action.Sincerely,*** ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
The customer service from Amazon was never a question or an issue hereCustomer service is always goodBut there is a problem at Amazon where they package orders to be shippedNumerous times now the packing of my orders has not been done well, and has resulted in the ordered items being given to me damagedNot damaged from shipping, but damaged from the way they were packedIf an item cannot fit into a box, they are crushing the item in order to fit it in the boxWhy not simply use a bigger box?
I am accepting the complaint I filed as being resolved by Amazon, with their good customer serviceFor this part, I thank Amazon.Sincerely, *** ***

Hello ***,
Thank you for sending this over
A brief Summary of Revdex.com Case: Customer’s payment method was charged on July 19, for Amazon Fresh Prime MembershipCustomer wants a refund for the charge
Summary of my research: Customer subscribed to Prime Fresh 30-day
free trial on June 19, The free trail was automatically upgraded to paid prime membership on July 19, 2016, and the payment method was charged in the amount of $
Resolution: I've canceled this customer’s Fresh Prime Membership, and requested a full refund. Refunds typically process within 3-business days and appear as a credit on Customer’s original payment method
I hope this helps
Regards,
Suresh P

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry for your experience with us this time, I understand you'd like to be refunded for the cancelled
order.Since you used PIN-less debit card to pay for the order, the process of authorizing, charging and refunding is different from regular payment methodsPIN-less debit transactions post to your account when your item is being prepared for shipmentThis typically happens on either the same business day as your purchase or the next available business day if your purchase falls on a weekend or holiday.However, if an order is cancelled while being prepared for shipment, you'll see a charge for the shipment like in this caseA refund was automatically issued, and you'll see the refund on your PIN-less debit card after business daysPlease be assured about it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Hello Scott,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for asking about the status of *** *** *** *** *** *** * *** ***Capacity from
your order #***I've checked the website and see that the availability for this item is listed as "Usually ships within to months." That makes it hard to know when we'd be able to fill your order, but in most cases we'll ship it within to months of when you orderYou'll still need to add shipping time, based on the shipping method you choose, to figure out when the order is likely to arriveI'm sorry about this delay--we certainly didn't expect this would happen.Sometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supplyI'm also letting you to know that the availability and shipping dates on our website are estimates and might changeWe do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.I want to make sure your order gets to you faster once we have stockTo help make up for the delay, I've upgraded the shipping method to Standard shipping at no additional costAlthough the shipping method is faster, it'll still take some time to get the itemAs soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I think Amazon should have a safe site and I shouldn't have to worry about being scammed nor should anyone elseI deal with Ebay all the time and have never had a problembesides using a brand name like JBL to scamthey [JBL] should be let know about this!
Sincerely,
*** ***

Thanks for your inquiry,The seller has requested that Order ID: *** be refunded to the buyerA refund in the amount of $was applied on Sunday, January 3, 5:PM (PST) and a subsequent refund in the amount of $was applied to the order on Sunday, January 3, 9:
PM (PST)The full amount of the order was refunded to the buyerAdditionally, I have initiated a refund in FBA fees to the seller in the amount of $This should cover the outstanding amount that is currently owed on their account.Before the seller can close their account, they will need to pay the balance of FBA fees on their account (covered by above reimbursement)They can pay the balance by following the below resource page:Making a Payment: https://sellercentral.amazon.com/gp/help/*** Once the balance is paid, the seller can close their account using the following self-service resource page:Close Account: https://sellercentral.amazon.com/gp/case-dashboard/workflow-details.html?ie=UTF8...⇄ seller also requested that their prime membership be cancelled and refundedThe seller's prime membership has been cancelled an a reimbursement to the original card on file has been applied in the amount of $Pending reimbursements will take - days to processIf the seller has questions about the prime reimbursement they can reach out to customer serviceIf there are additional questions about how to close their account using the self service mechanisms, the seller can connect with seller supportThanks

Greetings from Amazon.com,We are actively working to address these kinds of issues as quickly as possibleWe have successfully closed this Seller's account.Regards,

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had while gifting a prime membership and our
customer service couldn't assist you.I understand that the refund for your Prime gift order was issued in the form of a Gift card and you would like to pay for the prime membership using the sameUnfortunately, gift cards cannot be used to pay for Prime membership.However, you can purchase the Prime Gift membership using the gift card balance on your accountAn Amazon Prime Gift can be paid for with all accepted payment methods including Amazon.com line of credit (e.gAmazon Store Card), Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards.To give an annual Prime gift membership, you can visit:http://www.amazon.com/giftprimeFrom there, you can add a Prime gift to your cart, enter the recipient's e-mail address(Which can be your email address as well), and place your orderThe recipient's e-mail address you send the gift to doesn't need to be associated with Amazon.comThe gift will begin on the day your recipient redeems the membership.If you're ordering the Prime gift for yourself, you'll need to end your existing membership before redeeming the gift membership:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Thanks for understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: It only says it is referring it for further study To date it is still in the black hole of no official response to the complaint They are only saying they plan to study the complaint in the near future It's been four days now since they sent this email and still no response I am renewing my offer to help them catch the thief if they respond.Sincerely,*** ***

Greetings from Amazon.com.Despite the opportunity to appeal, you have failed to provide evidence demonstrating that you sold authentic productsFor this reason, we will not disburse funds to you The sale of counterfeit products on Amazon.com is strictly prohibitedIf a seller account was
used to engage in the sale of counterfeit or infringing item(s), funds will be withheld Learn more about our policies in Seller Central Help (https://sellercentral.amazon.com/gp/help/201165970) We may not respond to further emails about this issue Regards,Account SpecialistAmazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I certainly understand your concern regarding refund of your returned item " NETGEAR ProSAFE GS748T
48-Port Gigabit Smart Managed Switch (GS748T)".I see that you've requested return for this item using our Online returns centerWhen returning an item you can choose your preferred refund method in the Online Returns CenterThe option will default to an Amazon Gift Card or you can select the payment method used at the time of purchase.Since you haven't selected original payment method used for this order, gift card has been added to your account which was default payment method.For your reference, I've provided returns and refunds help page link which provided you in detail information on this refunds.***I see that the amount that has been refunded in form of giftcard to your account which has been applied on your recent purchases on orders #*** and ***You can view your balance and usage history in Your Account here:https://www.amazon.com/gp/css/gc/balance/Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an orderThis option is not available for 1-click orders.To learn more about using your gift card, visit our Help pages:http://www.amazon.com/help/gcPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com