Amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** The problem was solved Thank You Gooloo gave a refund

Revdex.com: The order number they referred to was incorrect but I will except this resolution
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I've reviewed your comments and realize your disappointment regarding the charges for your cancelled ordersI've verified that your order has been canceledI see that the card used on your order was processed as a PIN-less debit transactionThis posts to your account when your item is being prepared for shipment.PIN-less debit transactions post to your account when your item is being prepared for shipmentThis typically happens on either the same business day as your purchase or the next available business day if your purchase falls on a weekend or holidayYour financial institution knows your available account balance at the time of each transaction, and may decline your purchase if you don't have a sufficient balance available.I do see that we made an attempt to charge it as a "Pinless Debit" cardThose process differently and may take longer to show back on your account. As mentioned, please contact your bank for further assistance on this.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response

Hello ***, I am emailing you in reference to the Revdex.com in regards to complaint #***. I would just like to notify you in writing my issue has been resolved with the Business of my complaint. There is no further action needed at this time, you may close the
complaint #*** Please let me know if you need anymore verification from me? Thank you! *** *** ***

Complaint: ***
I am rejecting this response because: I have not gotten the response mentioned in this messageThis message was sent to my email days ago on Feb 22nd directly from AmazonIf I would get a response in days as stated in the message, why have I not heard any response after days?
Sincerely,
*** ***

Hello ***,I'm Vivek Y*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the removal of your review privileges.While I know you're
disappointed with our stance on this matter, I want to assure you the information you received from our Leadership and Communities team is correct.As mentioned, your reviewing account came under investigation and as we stated in previous emails, there were violations of the Review Guidelines which prompted the removal of the reviews and the ability to post.Please know, it was only after a very thorough review of your account that this decision was made and even then, was sent back for another lookCustomer reviews are an important aspect of our website and our commitment to providing an equitable platform for sharing and viewing these comments will not waver.For more information on reviews, please visit the below link:https://www.amazon.com/gp/help/customer/display.html?nodeId=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:
It is a flippant response. Amazon should be ashamed of itself
I do not have a label with the newer tracking number
Amazon's response should be regarded as reprehensible customer service
Sincerely,*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
For security reasons, we cannot be able to mention your email address that was related to your amazon account hereHowever, it was the email which you have mentioned while filing your complaint and only one order was placed in that account
If you would like to know more details, you can contact our customer support :
To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts
If you can't access this page, our customer service phone numbers are as follows:
- Calling from within the U.Sor Canada: 1-866-216-
- International: 1-206-266-
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Revdex.com: Thank you I hope she is kicked off because she is scamming your siteShe is a fraud!!I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***I am rejecting this response because:
This is the same boilerplate response, almost verbatim, to the last one from Amazon.Sincerely,*** ***

Complaint: ***
I am rejecting this response because: I received your email about my account rescue, which by the way is not the first time this account has been "rescued" and the rescue, as with all the other account rescues, did not work. I am still taken to a blank account and do not see any of my books under this account. The email you refer to is what prompted my complaint to the Revdex.com in the first place because clearly you are unable to rescue that account and unwilling to pay out my Kindle books. What recourse do I have at this point if no one at Amazon will actually listen to me and just keeps congratulating me for having my account rescued when it is not accessible?
Sincerely,
*** ***

Complaint: ***I am rejecting this response because:I have not been guarenteed that the shipping charges will be refundedThe item is poor quality and I would like to return it. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: This is not the caseI contacted the vendor as well as Amazon three prior incidents before finally reporting to the Revdex.com, and that is when I finally receive a responseOf course it is NOT past daysThey completely ignored me.I also, had already put my old computer and all programs and files onto the "new supposed completely restored" computer only to get it home and find out I couldn't get online because the computer purchased was missing the wireless hardware entirelyLEAVING ME UNABLE to get onlineI had to then take it back in and wait again to receive back a working computer.They want me to return it, AFTER I had put all of my old computer onto it, instead of just reimbursing me the $it costs to have the wireless hardware the computer was missing replaced. Now, because they initially did not respond to several attempts to resolve thisThey didn't care to even respondAnd when they did, they clearly didn't care to have really put me out of a computer for monthsAnd it STILL, I JUST find out that the disc drive doesn't work.They would rather lose a what, over year customer. WowWhat a horrid, just here to use and dispose of people type of companyI've even read reports of the working conditionsRight up there with Wal-Mart, these peopleJust an entirely awful experience.
Sincerely,
*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had in accessing your accountIt's not typical for customers to face so much
distress getting access restored and I appreciate your diligence to ensure we take a serious look at what happened.I've reviewed your account and confirmed its been reinstated and currently active and an email confirmation has been sent by our account specialistsPlease know the measures we took to verify your information was to protect you, and I regret it only resulted in frustrationI can assure you that you are now welcome to access your account normally for your purchasesAlso, I've forwarded these details to the appropriate teams within Amazon for review.Regarding your canceled orders, I found that in the process of security measures of your account, your orders were canceledI confirm we haven't charged your card for the orders.Unfortunately, we are unable to reinstate the orders once canceledIf you still need them, you may place new orderI understand your concern about the order might get canceledRest assured, appropriate measures has been taken care on your accountBut, I'm confident the outcome will be a positive one for you.I know this has been a very disappointing experience for you, as a goodwill gesture, I've issued $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We’re truly interested in preventing issues like this from happening againWe'll consider your comments as we plan future improvements to our systemI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** **Amazon.comhttp://www.amazon.com

HelloI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the payment decline for your order #***Upon verifying the order status, I see that this order was placed on December 19, 2016, but unfortunately the payment was not successfulThe reason for the decline of the payment is : "Insufficient funds".Since we weren't able to charge your card after three attempts, your order has been automatically cancelledWe have also sent emails regarding the same.A charge can fail for many reasons, here are some things to check:- Have you entered the credit card number correctly, without any transposed digits?- Have you entered the correct expiration date? Has the date expired?- Have you entered the billing address and phone number that match those associated with your credit card?- Have you exceeded your credit limit?- Has your credit card recently been reissued with a different credit card number and/or expiration date?You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases.While I won't be able to undo the bad experience, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
I want the scooter back.You said in this statement that this can be returned:"Unfortunately, we can send you the returned item or issue a refund since the replacement order has been successfully delivered."Hide quoted textOn Sun, May 6, 2018, 7:AM Amazon.com wrote:Hello,Thank you for taking the time in writing back to us.I've reviewed the previous correspondence and realize your disappointmentAs mentioned, since we've already sent out a replacement order for the wrong item you received, you were required to return the original item.Unfortunately, we can send you the returned item or issue a refund since the replacement order has been successfully delivered.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.We appreciate your business and hope to have the opportunity to serve you again in the future.Regards,Srikanth.GAmazon.comhttp://www.amazon.com---- Original message: ----Hi gayathri,It was sent back without my authorizationPer FTC law, unordered item canbe keptAmazon illegally took back the itemAmazon had sent a messagesaying I could keep the item.Thank you
Sincerely,
*** ***

Hello ***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I see we've exchanged a great deal of correspondence on this issue already, and I'd like to apologize for that.I
understand that your cleaner machine stopped working and the manufacturer didn't helpAlso when you've contacted our customer service a refund was promised for the defective item.I've checked our correspondence and found that the promise was made by our customer service representativeI'll make sure to pass any training opportunities to my colleagues at Customer service.Because more than days have passed since you received this item, at this time we may not be able to issue a refund for the item.While I know you're disappointed with our stance on this matter, I want to assure you the information you received from our customer service on October 30, is correct.As mentioned, you'll need to workout with the manufacturer.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I am a year member of Amazon Prime and believe the company doesn't value me as a customerI wasn't able to use my account during this very inconvenient time periodMy membership keeps going up and yet am expected to be ok not receiving any new benefits to enjoyAfter having spoken to other Amazon customers they have received different forms of compensation for their inconvenience and would like to know what the company will do for me.
Sincerely,
*** ***

Greetings from Amazon.com,Thank you for reaching out to us regarding this concern.The information that was previously provided is correctThe item returned to this Seller in the removal order they are referring to was sent back to us by a buyer, we received the item in unsellable condition (Defective).Per our Policy, We do not credit sellers for items returned to us "Defective" and or "Customer Damaged" and we will not be reimbursing the seller for this order.For more information, see Customer Returns for Orders Fulfilled by Amazon.com : https://www.amazon.com/gp/help/customer/display.html?nodeId=Regards,