Amazon.com

Greetings from Amazon.com!Thank you for reaching out to us.We understand this seller's interest in selling Dietary Supplements products on AmazonPlease be informed that our specialized team conducted a thorough review of all the information provided and determined we are unable to approve their
application at the moment.Due to the proprietary nature of the business, we do not disclose the details of our filtering process however we have provided this seller several times in Cases ID *** and *** what the requirements are in order to be approved.Finally, please note that Amazon is responsible to ensure that our customers can shop with confidence in the quality and authenticity of the products offeredIn order to provide a leveled field to all participants, all sellers are required to comply with the requirements set for the category.Best Regards,

Complaint: ***I am rejecting this response because: The account under my husbands name ***@new.rr.com was supposed to have been closed last week by our request. The Revdex.com complaint is regards to the hacker getting into my account under ***.***@metprod.com which was supposed to have been closed on 10/24, but the hacker was able to deny closure. He closed my email address times - I was not able to supply the email that he had the account under so supposedly for SECURITY reasons - I could not close the account. Once again they were supporting the hacker. When I got this email I thought I had relief thinking my account that was hacked was closed. I was informed by the Revdex.com in Appleton to use our home email address on the complaint because I did not want my work email address that was hacked on ANY paperwork.
Well I just received a call from Ashley on (11/2/2016) 4:PM that in order to close my account I had to reset my password and reply to an email that she was sending to my work email. This is utterly ridiculous!!!!!! Now after 1/weeks I find out my account is still not closed - you cannot believe the frustration!!!!!!! I better get a response from Amazon real soon that my account that was hacked was closed!!!!!!!!!!!!!!
Sincerely,*** ***

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for letting us know about the error in the detail page for " PowerLead PL-C1080P 16MP Digital Video
Camcorder with 2.7" LCD 1080P and Degree Rotation".I've reached out to our catalog team about this and as soon as we receive an update on this, I'll get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

In accordance with the terms of this seller’s agreement with Amazon Services, we removed their selling privileges on 11/29/The seller was notified of this decision by e-mail on that dayWe took this action because our records indicate that this seller lost their Amazon.com selling
privileges under another accountOnce selling privileges have been removed, sellers are not allowed to establish new accountsDue to the proprietary nature of our business, we do not provide detailed information on how we determine that accounts are relatedAfter thoroughly reviewing the accounts, we have decided not to reinstate their selling privilegesSincerely, Merchant Review Team Amazon.com”

Hello ***,I'm Kavitha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern with the Order for the computer.On checking the order I see "CybertronPC Electrum
QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard " was cancelled on your request hence you are not been charged for this itemWhen you place an order shipped and sold by Amazon.com or one of our merchant partners, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the item/order is canceled.When you place an order, the credit card terminal connects to the credit card processor which verifies that the your account is valid and that sufficient funds are available to cover the transaction's costAt this step, the funds are "held" and deducted from the your card (or bank balance, in the case of a debit card) but are not yet transferred to the merchant the bank reserves the amount for the item.When you cancel it, we don't proceed with the chargeThis hold time may vary from bank to bank and may sometimes be up to daysUnfortunately, we don’t have an option to remove the authorizations before the card-issuing banks time line or amend their terms and policesThe only entity that can do it, is the Issuing BankI request you to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersThis hold time may vary from bank to bank and may sometimes be up to daysI can provide you with the settlement verification codeIt depends on the policies of your bank, but this may be able to help your bank locate and remove the authorization for the cancelled item in questionHere’s that information:- Settlement Verification Codes: ***Regarding "CybertronPC Electrum QS-GTGaming Desktop - AMD FX-3.80GHz Quad-Core Processor, 8GB DDRMemory, NVIDIA GeForce GT (1GB) Graphics, 1TB Hard"I apologize for the delay in the delivery of the itemI request to wait till end of January 3, if you don't receive the package by this date we'll issue full refund for the itemAs an apology to this situation, I've issued a $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.com website and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Further, I also confirm you are only charged $for the shipped item.You can check the most up-to-date status of your order in Your Account, here:***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards, Kavitha SAmazon.com http://www.amazon.com

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the changes in the delivery date for your order #*** and I
appreciate you taking time in bringing this to our attention.I understand that the delivery date for this order has changed multiple times and you would like to cancel this orderWe normally procure items from suppliers who can usually send it to us within in time frame from the time your order is placed; however, in this case, the supplier for this item couldn't provide us with the required inventory and the order wasn't shipped on timeI hope you understand that we completely rely on our vendors for inventory.I tried to cancel your order, but couldn't because it's already entered the shipping processWe appreciate your understanding in this regardYour shipment is expected to arrive by September 13, - September 21, 2016.When the carrier attempts to deliver your shipment, you can:* Advise the driver you are refusing the package if it is delivered while you're at home.* Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not at homeThe package will be returned to us, and we'll issue a full refund when we process the return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

I appreciate you taking the time to look in to this I am sorry I had to go this route to get someone to take care of this for me Thanks again
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm so sorry for the problem that you had with the order you've placed.On checking I see that a replacement was
also created on your order which was lost in transit due to which it wasn't delivered.As an on-line retailer, we rely heavily on the postal system to deliver our orders to our customers and sometimes, despite all our efforts, there can really be unforeseen incidents that are beyond our control.I see that we've also issued a full refund for the order in the amount of $back to your payment methodAnd since the item is now out of stock we are unable to send you another replacement.In this case, I request that you please place a new order for the item that is available from other sellersHere's the link to the item's details
***Your understanding and patience is appreciated.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I think Amazon should have a safe site and I shouldn't have to worry about being scammed nor should anyone elseI deal with Ebay all the time and have never had a problembesides using a brand name like JBL to scamthey [JBL] should be let know about this!
Sincerely,
*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for being such a valued and long-time customer of AmazonIt's not our intent to let a customer down, but
have a pleasant shopping experience at AmazonI know how disappointing it can be when you aren't able to get the item you've got your eyes on, as you expected so I'm sorry if we've let you down.I completely understand that our customers sign up for prime membership expecting their deliveries to be quick, efficient, and stress-freeWe've come up short on those expectations here.I reviewed your order #*** and I can defiantly see that we dropped the ball on getting this item to you on your guaranteed delivery date and I can understand the frustration and disappointment this can causeOur intentions are always to keep our promise and get the order delivered on time date but there are inevitable cases that an unforeseen carrier delay will happen and we miss that promise.I see that order was delivered on August 14, To compensate for the inconvenience, I've provided your account a $Promotional Certificate as a gesture of goodwill and a small token of our apology for your experienceThe Promotional Certificate won't show under Your Account but will always display at checkout when you purchase an eligible item shipped and sold by Amazon.Your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by Amazon.If you place a 1-Click order for eligible Kindle books or other digital products sold by Amazon Digital Services, the promotional funds will apply to your order automatically before another payment method is charged.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:http://www.amazon.com/gp/help/customer/display.html?nodeId=565778Nonetheless, I've forwarded the feedback to our Prime and Shipping teams for consideration while making future improvements within our shipping.We want you to be able to trust Prime and find it to be an exceptional valueClearly this isn't currently the case for you, and I'm hoping we can win back your trustRest assured, We’ll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry for the inconvenience caused with the activation of Prime
membership on your account.I've thoroughly reviewed your account and it looks like you've accidentally clicked on the Prime membership activation while placing an order.To ensure uninterrupted access of Prime membership, in general the renewal is automatic unless you choose to continueSince the auto renew option was set to 'Yes', the membership was renewed and you were charged.I confirm that your Prime membership was cancelled and a refund of $was issued to your credit cardRefunds typically process within 3-business days and appear as a credit on your statement.Furthermore, as you've mentioned that you never activated Prime; I'd suggest you to check with your family, friends and the authorized users of your account and credit card.Please be assured, Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your account remains secureIf you have concerns regarding your account security, the best action you can take is to choose a strong password for your account and do not share with anyone.For more information please review the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=***, I understand that you’re disappointed that there was no communication around this transactionI’ve considered this as a feedback and have escalated to our teams internallyIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve our store and services.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because:Sincerely,*** ***

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused.I've checked with our appropriate team and confirmed that the refund was
processed to your cardI see our account specialist team has emailed you with complete details.As per our account specialist team we are not permitted to give you with any details about the unauthorized useWe will provide this information to any law enforcement agency investigating this issueLaw enforcement can request information through [email protected] feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Vijay K.Amazon.comhttp://www.amazon.com==========================

Hello ***,
Thank you for sending this over
A brief Summary of Revdex.com Case: Customer’s payment method was charged on July 19, for Amazon Fresh Prime MembershipCustomer wants a refund for the charge
Summary of my research: Customer subscribed to Prime Fresh 30-day
free trial on June 19, The free trail was automatically upgraded to paid prime membership on July 19, 2016, and the payment method was charged in the amount of $
Resolution: I've canceled this customer’s Fresh Prime Membership, and requested a full refund. Refunds typically process within 3-business days and appear as a credit on Customer’s original payment method
I hope this helps
Regards,
Suresh P

Complaint: ***I am rejecting this response because:I have not been guarenteed that the shipping charges will be refundedThe item is poor quality and I would like to return it. Sincerely,*** ***

Complaint: ***
I am rejecting this response because: This is not the caseI contacted the vendor as well as Amazon three prior incidents before finally reporting to the Revdex.com, and that is when I finally receive a responseOf course it is NOT past daysThey completely ignored me.I also, had already put my old computer and all programs and files onto the "new supposed completely restored" computer only to get it home and find out I couldn't get online because the computer purchased was missing the wireless hardware entirelyLEAVING ME UNABLE to get onlineI had to then take it back in and wait again to receive back a working computer.They want me to return it, AFTER I had put all of my old computer onto it, instead of just reimbursing me the $it costs to have the wireless hardware the computer was missing replaced. Now, because they initially did not respond to several attempts to resolve thisThey didn't care to even respondAnd when they did, they clearly didn't care to have really put me out of a computer for monthsAnd it STILL, I JUST find out that the disc drive doesn't work.They would rather lose a what, over year customer. WowWhat a horrid, just here to use and dispose of people type of companyI've even read reports of the working conditionsRight up there with Wal-Mart, these peopleJust an entirely awful experience.
Sincerely,
*** ***

Hello from Amazon.com,
We are writing regarding order id ***Please note that we have denied your claim because you did not contact the seller within days of receiving the item
We cannot give you more information about this matter
Thank you

Complaint: ***
I am rejecting this response because: without any proof of delivery via a credible tracking system, I am not able to know if the orders were delivered (two orders were missing, not just one) and who signed for them. It doesn't matter if it's delivered to a house or a company, it is the seller's responsibility to provide proof of delivery. In most cases where sellers decide to send orders without tracking, like USPS, or in this case Amazon's own courier service, if the orders gone missing, Amazon has the policy to refund the buyer in full, unless tracking information is available and shows orders were delivered.So, again, please do not make this an exception because Amazon fulfillment center decided to use its own courier service instead of a third party courier service. A third party courier service offers clear tracking information for the seller and that should be the case for every purchases
Sincerely,
*** ***

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on your account for your order#***.I've
verified your order details and can confirm that we charged you once for your order.Even though you placed a single order, your purchase may be split into multiple shipmentsSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipmentsThe total amount charged should add up to the amount displayed when you placed your order.In this case, it appears we authorized the full amount of the order, as we thought we could ship all the items at the same timeWe then found we could only send one item and we charged you for itWhen we were able to ship the remaining items, we had to request new authorizationsYour actual charges and any lingering authorizations should drop off in accordance with your issuing bank's procedures for holding authorizations.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Fazeel from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern related to getting charged for Amazon Prime SubscriptionI apologize for it.I would like to inform you that though your Amazon prime subscription was cancelled, the auto renew button would have been on "Yes" and that is the reason you were chargedRest assured that your Amazon Prime subscription has been cancelled and auto renew button changed to "No".Once again, I'm sorry for the problems you've had and I hope you'll give us the opportunity to serve you again in the future. We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problemI realize that your experience reflects on our company as a wholePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Fazeel ZAmazon.comhttp://www.amazon.com