Amazon.com

Hello ***,I'm Abdul N*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the trouble locating the refund for cancelled Prime membership.To help you with
this, I've contacted our payment processor and confirmed a refund was successfully issued to your Visa credit cardAdditionally, our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refund with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $99.00Date of Refund: November 22, 2016Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to the your account within business daysIf your statement still doesn't reflect the refund, please contact the bank and provide the reference number above, and dispute the original charge as "refund never processed." At that time, your bank will follow the path back to our payment processor to locate the refund.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,N*** **Amazon.comhttp://www.amazon.com

Hello ***,I'm Sushma from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and understand your concern regarding the $gift card that was promised by one of
our CS representatives.I've checked your account details and I'm sorry to see that the shipment in your order #*** was damaged in transit and returned to usThis is certainly not what we expect our customers to experience.I see that we've issued a full refund of $for this shipment on December 13, to your Master cardSince you were promised a $gift card, as a one time exception I've issued this amount as a refund to your gift card balance.Rest assured this amount will be added to your account within 1-hoursYou can view your balance and usage history in Your Account here:https://www.amazon.com/***Your gift card balance will be automatically applied to your next eligible orderIf you don't wish to use your gift card balance, you'll see an option to choose whether you'd like to "Use your Gift Card or Promotional Balance" on the "Select a payment method" pageAny unused gift card balance will remain in your account until it's applied to an order.Thanks for your patience and understanding in this regardWe look forward to seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SushmaAmazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.com. I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on your account for your order#***.I've
verified your order details and can confirm that we charged you once for your order.Even though you placed a single order, your purchase may be split into multiple shipmentsSince we charge for items when they're shipped, you may see separate charges if the order is split into multiple shipmentsThe total amount charged should add up to the amount displayed when you placed your order.In this case, it appears we authorized the full amount of the order, as we thought we could ship all the items at the same timeWe then found we could only send one item and we charged you for itWhen we were able to ship the remaining items, we had to request new authorizationsYour actual charges and any lingering authorizations should drop off in accordance with your issuing bank's procedures for holding authorizations.You can view your payment details in the order summary in Your Account:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Here is where the agents told me I’d have my membership at the lower rate and where I submitted the documentsThe email is where the agent promised me the refund

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry and disappointed to learn of your experience regarding an order placed with a seller on our websiteThis isn't what we want our customers to experience.I can absolutely understand your frustration and it's truly regrettable for the concern this has caused.I've personally delivered your feedback to our Seller Support team for further reviewEach report they receive is investigated and the appropriate action is takenHowever, we won't be able to release the outcome of the investigationIf you'd like to send more details to this team, please go to the link below and select "Report a violation of our rules" as the subject line:http://www.amazon.com/gp/help/reportsPlease be informed, feedback from customers such as yourself is vital for our websiteEven though your purchase was made from one of our independent sellers, we realize that this experience may influence your decision to visit our stores again.I can assure you we will take any and all appropriate steps neededWe take the feedback and performance records of sellers very seriously, which is why we monitor seller performance and we'll close an account when warranted.I realize you're upset, and I regret we've been unable to address your concerns to your satisfactionHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response.Regards,Swetha K.Amazon.comhttp://www.amazon.com

I appreciate you taking the time to look in to this I am sorry I had to go this route to get someone to take care of this for me Thanks again
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Hello,
We are able to assist the buyer for this transaction and arrange a return of the merchandise
Kindly note that based on the warranty proof provided by the buyer we are arranging the return of the merchandise back to the seller. We have asked the seller for more information
about order *** and are awaiting a responseWe will contact the buyer if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount)
In summary, we are assisting the buyer in return of the merchandise back to the seller for a full refund
Regards,
Arvind

They are only investigating and not responding

Complaint: ***I am rejecting this response because:As it may not have been an error on your endA 5year old purchase these apps causeing the overdraft feesHence why I feel they should be refunded as well.Sincerely,*** *** ***

Hello ***,
I am Wilmani from amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to hear that you are charged for the trade in that was cancelled
I've checked your cancelled
trade in # *** and see that you have opted for immediate payment option for the trade inIf the immediate payment option is available and selected, the gift card is applied immediately after submitting the trade-in
And once the gift card is applied it cannot be cancelledAs your trade in was cancelled once we have deposited the gift card balance of $103.13, we have charged the same amount from your visa card
For more information regarding the trade in payments, you can check the below link from our help pages:
https://www.amazon.com/gp/help/customer/display.html/ref=help_search_1-6?ie=UTF8...⇄ /> I’m sorry for any disappointment caused and appreciate your understandingWe cannot be able to cancel the gift card balance which was deposited for the trade in and I'm sorry that we cannot be able to process the refundHowever, you can use the gift card balance for placing orders on amazon.com
Thanks for understanding us and we look forward seeing you again soon
Regards,
Wilmani

Complaint: ***I am rejecting this response because: while I understand the policy, that is not the issue I haveI originally called on the 8th to get a better understanding of your policy and to figure out when I would be paidI was told not once but twice by your customer service staff that would receive my payment on the 14thFurthermore, another employee of yours listened to the tapes and confirmed the fact that I was told I would receive my money on the 14thI don't have an issue with your policyI have an issue with the fact that I am supposed to rely on your customer service for factual informationFurthermore I expect Amazon to make it right when I was told wrong. Sincerely,*** ***

Hello,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the return of the text books that were rented.I've checked and confirmed that your amazon account was now reinstated and you can sign in and start placing your ordersFurther, I see that a return shipping label was created for return of these text books and we are yet to receive the returnYou can sign in to your account and return these books.We look forward seeing you again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Wilmani

Greetings from Amazon.com!Thank you for reaching out to us.We understand this seller's interest in selling Dietary Supplements products on AmazonPlease be informed that our specialized team conducted a thorough review of all the information provided and determined we are unable to approve their
application at the moment.Due to the proprietary nature of the business, we do not disclose the details of our filtering process however we have provided this seller several times in Cases ID *** and *** what the requirements are in order to be approved.Finally, please note that Amazon is responsible to ensure that our customers can shop with confidence in the quality and authenticity of the products offeredIn order to provide a leveled field to all participants, all sellers are required to comply with the requirements set for the category.Best Regards,

Complaint: ***I am rejecting this response because: The account under my husbands name ***@new.rr.com was supposed to have been closed last week by our request. The Revdex.com complaint is regards to the hacker getting into my account under ***.***@metprod.com which was supposed to have been closed on 10/24, but the hacker was able to deny closure. He closed my email address times - I was not able to supply the email that he had the account under so supposedly for SECURITY reasons - I could not close the account. Once again they were supporting the hacker. When I got this email I thought I had relief thinking my account that was hacked was closed. I was informed by the Revdex.com in Appleton to use our home email address on the complaint because I did not want my work email address that was hacked on ANY paperwork.
Well I just received a call from Ashley on (11/2/2016) 4:PM that in order to close my account I had to reset my password and reply to an email that she was sending to my work email. This is utterly ridiculous!!!!!! Now after 1/weeks I find out my account is still not closed - you cannot believe the frustration!!!!!!! I better get a response from Amazon real soon that my account that was hacked was closed!!!!!!!!!!!!!!
Sincerely,*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn you're unable to post any reviewsI understand you are
upset.To help you with this, I've reached out to our community team to work on a resolution since this is a unique situation.I'll be personally following up on this and we'll get back to you with an update within 3-business days.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Hello ***,I'm Vijay K*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your concern about the delay in shipping your order.I've forwarded this issue to our
appropriate team and requested them to look into this on priorityI just wanted to let you know I'll write back in 2-business days with more information.Thanks for giving me time to find the best solution.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance. Regards, Vijay KAmazon.com http://www.amazon.com ============================

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the experience you've had with the recent order *** and I appreciate
you taking the time to bring this to our attention.I understand that you've returned the item but never received a refundLooking at your order, I see that it was placed with PBShop UK , a seller on our websiteOrders through Amazon Marketplace work a little differently than those made directly from Amazon.comThese third-party transactions are between the individual buyer and seller, with Amazon.com serving as the venue for the exchangeAmazon.com is not directly involved in these orders--all fulfillment and shipping is performed by the sellers.All Amazon Marketplace orders and most Amazon Merchant orders are covered by our A-to-z GuaranteeI've checked and can confirm that your claim has been granted on February 4, and a full refund of $has been processed to your original payment methodRefunds typically process within 2-business days and appear as a credit on your statement.Anytime you buy from a seller, we encourage you to rate the seller's performance through feedbackYou have days from the date of your order to leave a rating and comments on your experience.To rate a seller, use the link we send in our reminder e-mail or visit Your Orders page in Your AccountYou'll find the "Leave seller feedback" link next to the order.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding charges on this order.I've checked and can confirm that you've been charged for shipping charges of $I've also stated order payment summary which is listed below:Subtotal: $45.46Shipping & Handling: $13.14Tax: $2.51Shipment #Total: $61.11I can also confirm that a refund of $has been refunded towards shipping charges.Rest assured that we haven't charged any additional charges on this order.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for bringing this to our attention.As mentioned earlier, our system indicates that the refund is complete for the Kindle subscriptionAfter the refund has processed in our system, your bank should be able to locate it using this informationIn most cases, once a refund has been submitted, the issuing bank will post it to your account within 3-business daysThis time frame may vary from one financial institution to another and we are unable to speed up the process.I also see that we've applied $promotional credit as an apology on October 9, to your accountI checked order #*** and confirmed that your promotional credit was appliedYou can view the status of your order and payment details here:https://www.amazon.com/gp/css/summary/edit.html?orderID=***Please note that your promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart for an eligible item shipped and sold by AmazonWe'll continue working hard to ensure that you receive accurate service, and to minimize the chances of anything like this occurring again.We hope to see you again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
Sincerely,
*** *** I did not get enough money even with $gift cards to get the pairs of glasses that I ordered because that other seller for seven but it inflated price I feel that Amazon should've given me more money to buy the Tenbears I needed therefore I did not have enough glasses I am Jepson them back because I was mad and fighting them somewhere else but that was not the problem they were supposed to be for filming of Amazon