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Amazon.com Reviews (6767)

Hello Scott,I'm Raghavender from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for asking about the status of *** *** *** *** *** *** * *** ***Capacity from
your order #***I've checked the website and see that the availability for this item is listed as "Usually ships within to months." That makes it hard to know when we'd be able to fill your order, but in most cases we'll ship it within to months of when you orderYou'll still need to add shipping time, based on the shipping method you choose, to figure out when the order is likely to arriveI'm sorry about this delay--we certainly didn't expect this would happen.Sometimes this can be a timely process, depending on if and when the supplier provides inventoryI hope that you would understand that being the retailers we are totally dependent on our suppliers for the supplyI'm also letting you to know that the availability and shipping dates on our website are estimates and might changeWe do what we can to keep shipments going smoothly, but sometimes unexpected changes to our supply will delay an order.I want to make sure your order gets to you faster once we have stockTo help make up for the delay, I've upgraded the shipping method to Standard shipping at no additional costAlthough the shipping method is faster, it'll still take some time to get the itemAs soon as we receive more stock, we'll ship your order and send you an e-mail to let you know.I hope this helpsWe look forward to seeing you again soon.Regards,Raghavender S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:
My complaint isn't your rulesMy complaint is that it took more than an hour and five different associates to figure out that it was your rulesIf your associates don't even know the prime rules, how is anyone especially supposed to know themIt was a frustrating morning and those employees were rude.
*** ***

Complaint: ***I am rejecting this response because: The item was returned to the seller already and the updated tracking number is ***I would like to request a full refund of this itemSincerely,*** ***

Hello,
I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
For security reasons, we cannot be able to mention your email address that was related to your amazon account hereHowever, it was the email which you have mentioned while filing your complaint and only one order was placed in that account
If you would like to know more details, you can contact our customer support :
To contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts
If you can't access this page, our customer service phone numbers are as follows:
- Calling from within the U.Sor Canada: 1-866-216-
- International: 1-206-266-
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Wilmani

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn you're unable to post any reviewsI understand you are
upset.To help you with this, I've reached out to our community team to work on a resolution since this is a unique situation.I'll be personally following up on this and we'll get back to you with an update within 3-business days.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.***, thanks for your patience, and I’ll be in touch again soonPlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

They are only investigating and not responding

Revdex.com:
My complaint is resolved. Thank you very much for your assistance
Sincerely,
*** ***

Hello,We understand the buyer's concerns regarding the order *** *However, as mentioned previously, we have closed the buyer's claim for order *** because the buyer did not contact the seller to report the issue within days of receipt or return the item within
days of receipt.If the item is defective or damaged, it may be under warranty with the manufacturerThe manufacturer may be willing to repair or replace defective products if the buyer contacts them.We understand that the buyer may not agree with this decision but this claim will remain unchanged.Thank you

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with the carriers Amazon Logistics and Dynamex, and I
appreciate you making us aware of your experience.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Amazon Logistics and Dynamex.Unfortunately, there is no way to request a specific shipperWe use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your order.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Amazon Logistics and Dynamex.In the meantime I've also made an exception and deprioritized Amazon Logistics and Dynamex for future deliveries to your following shipping address :*** * *** *** *** ** *** *** ***Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Amazon Logistics and Dynamex won’t be chosen in the future, but we'll do our best to accommodate you.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks again for taking the time to let us know about this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the Prime charge on your account.I've verified and
see that you had subscribed for Prime Free Trail on December 13, and this had converted to full time paid subscription on January 12, and you had been charged $107.04.I see that you had contacted our Customer Service for the cancellation of the subscription on January 13, which is done and full refund was processed from our end.Please be informed that refunds usually take 3-business days to complete online depending on the bank processing time as well.I'd request you to please get in touch with your bank for further information on the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

what day was this refund issued? I have not received the money backPlease provide proof.
Complaint: ***
I am rejecting this response because:
Sincerely,
*** ***

Complaint: ***
I am rejecting this response because:I am a year member of Amazon Prime and believe the company doesn't value me as a customerI wasn't able to use my account during this very inconvenient time periodMy membership keeps going up and yet am expected to be ok not receiving any new benefits to enjoyAfter having spoken to other Amazon customers they have received different forms of compensation for their inconvenience and would like to know what the company will do for me.
Sincerely,
*** ***

HelloI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the payment decline for your order #***Upon verifying the order status, I see that this order was placed on December 19, 2016, but unfortunately the payment was not successfulThe reason for the decline of the payment is : "Insufficient funds".Since we weren't able to charge your card after three attempts, your order has been automatically cancelledWe have also sent emails regarding the same.A charge can fail for many reasons, here are some things to check:- Have you entered the credit card number correctly, without any transposed digits?- Have you entered the correct expiration date? Has the date expired?- Have you entered the billing address and phone number that match those associated with your credit card?- Have you exceeded your credit limit?- Has your credit card recently been reissued with a different credit card number and/or expiration date?You may want to contact your issuing bank to ask about their restrictions regarding electronic or Internet purchases.While I won't be able to undo the bad experience, I've added a $promotional certificate to your account and I hope you'll accept this as an apology for the inconvenienceWith this promotional certificate, you won't need to add any codes; it'll automatically apply the next time you order an eligible item shipped and sold by Amazon.comYou can view the terms and conditions for promotional credit here:https://www.amazon.com/gp/help/customer/display.html?nodeId=201247040Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello,
We are able to assist the buyer for this transaction and arrange a return of the merchandise
Kindly note that based on the warranty proof provided by the buyer we are arranging the return of the merchandise back to the seller. We have asked the seller for more information
about order *** and are awaiting a responseWe will contact the buyer if we need more information or when we decide the claim.The buyer can check the status of the claim in the Your Account section of our Amazon.com site (www.amazon.com/youraccount)
In summary, we are assisting the buyer in return of the merchandise back to the seller for a full refund
Regards,
Arvind

Complaint: ***
I am rejecting this response because: I have not gotten the response mentioned in this messageThis message was sent to my email days ago on Feb 22nd directly from AmazonIf I would get a response in days as stated in the message, why have I not heard any response after days?
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: they have been same letter over and over but not doing any action.Sincerely,*** ***

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the unsatisfactory experience you've had while gifting a prime membership and our
customer service couldn't assist you.I understand that the refund for your Prime gift order was issued in the form of a Gift card and you would like to pay for the prime membership using the sameUnfortunately, gift cards cannot be used to pay for Prime membership.However, you can purchase the Prime Gift membership using the gift card balance on your accountAn Amazon Prime Gift can be paid for with all accepted payment methods including Amazon.com line of credit (e.gAmazon Store Card), Amazon.com Brand Business Cards, checking accounts, pre-paid credit cards, or gift cards.To give an annual Prime gift membership, you can visit:http://www.amazon.com/giftprimeFrom there, you can add a Prime gift to your cart, enter the recipient's e-mail address(Which can be your email address as well), and place your orderThe recipient's e-mail address you send the gift to doesn't need to be associated with Amazon.comThe gift will begin on the day your recipient redeems the membership.If you're ordering the Prime gift for yourself, you'll need to end your existing membership before redeeming the gift membership:http://www.amazon.com/gp/help/customer/display.html?nodeId=***Thanks for understanding and patience in this regard.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Greetings from Amazon.com,After they closed their Amazon Services account, a paper check was sent to them for the about of $on July 18, If they have not received this check, they should contact our Seller Support Payments team by emailing ***

Complaint: ***I am rejecting this response because: It only says it is referring it for further study To date it is still in the black hole of no official response to the complaint They are only saying they plan to study the complaint in the near future It's been four days now since they sent this email and still no response I am renewing my offer to help them catch the thief if they respond.Sincerely,*** ***

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