Amazon.com

Complaint: ***I am rejecting this response because:
This is the same boilerplate response, almost verbatim, to the last one from Amazon.Sincerely,*** ***

Hello ***,I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you've not received the item: 'Bandai Tamashii Nations Robot Spirits Sirbine "New Story
of Aura Battler Dunbine" Action Figure' from Order #*** and I understand your concern regarding the charges on your account for above item which wasn't delivered to you.Please allow me to explain in this regardUpon reviewing, I see that due to inventory issues, we were unable to ship the item and it was canceledIf you still want to receive the item, please place a new order.We won't charge you until the order enters the shipping processAs above item has been canceled from order and I can confirm you that you haven’t been charged for itWe've only charged $for the item: 'Ghostblind Deluxe Carry Bag (Fits Predator Blind Only)' from Order #***.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersIf you still find charges on your account for above item, we will investigate and assist you if you call our customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Radha k

Complaint: ***
I am rejecting this response because:This is not the first time that I have bought items from you Previously, when I did order items from you, you lost my account If you lost my account, do you think I want to trust you with a Credit Card Number? Plain and simple, you can make an option to return my money to me, all $ Your options do not concern me What does concern me is that for the $credit, you could not send me $worth of goods You say you need a Credit Card Number for 'Security?' Whose security? What a crock! It sure isn't my security Your service to me was unsatisfactory in the past, as it is in the present Several Complaints have been lodged against your company, like the one by the Attorney General of Iowa, Tom M*** with a Court Decision of a Permanent Injection being placed against Amazon I have filed a complaint with my Attorney General with the State of Nebraska You will be hearing from them soon In the end, I just think it would be most advantageous for you to just refund my $in USD
Sincerely,
*** ***

Hello,I'm Madhavi L*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for the trouble you've had in accessing your accountIt's not typical for customers to face so much
distress getting access restored and I appreciate your diligence to ensure we take a serious look at what happened.I've reviewed your account and confirmed its been reinstated and currently active and an email confirmation has been sent by our account specialistsPlease know the measures we took to verify your information was to protect you, and I regret it only resulted in frustrationI can assure you that you are now welcome to access your account normally for your purchasesAlso, I've forwarded these details to the appropriate teams within Amazon for review.Regarding your canceled orders, I found that in the process of security measures of your account, your orders were canceledI confirm we haven't charged your card for the orders.Unfortunately, we are unable to reinstate the orders once canceledIf you still need them, you may place new orderI understand your concern about the order might get canceledRest assured, appropriate measures has been taken care on your accountBut, I'm confident the outcome will be a positive one for you.I know this has been a very disappointing experience for you, as a goodwill gesture, I've issued $promotional certificate to your Amazon.com account, which will automatically apply the next time you order an eligible item sold and shipped by Amazon.comYour promotional balance doesn't appear in Your Account, but will always display at checkout when you place an order through the Shopping Cart.For more information about promotional codes, including the terms and conditions of use and what happens when you return an order paid for with a promotional code, go to:***We appreciate that you took the time to reach out to us to bring this to our attention, so that we have the opportunity to correct the problem.We’re truly interested in preventing issues like this from happening againWe'll consider your comments as we plan future improvements to our systemI realize your order experience hasn't been as positive as you'd anticipated, but I hope you'll give us another chance in the futurePlease feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Madhavil*** **Amazon.comhttp://www.amazon.com

Hello ** ***,
I'm Shalini Chauhan from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
First of all, please accept my sincere apologies for the inconvenience caused to you thus farI do understand how frustrating this must have been to you
Upon checking your order I see that charge back has been submittedPlease understand that when a charge back is submitted to us, we give the money back to the bankAmazon's role in resolving charge back disputes is limited to providing supporting documentation to the credit card companyPlease contact your credit card company for more information about the refund for this purchase
I also see that laser ship tracking status shows that your order as deliveredPlease be informed that once we pass your packages to the selected carrier, the risk of loss passes to you and we aren't able to offer you a resolutionSince the packages you'd mentioned have been marked as Delivered, we'll need to ask that you continue to work with the individual carriers and/or your local law enforcement on the matter
I understand that you are not able to access your account in this case I request you to please contact our customer service via phone and we'll assist you liveTo contact us, visit https://www.amazon.com/gp/help/customer/contaand follow the prompts
If you can't access this page, our customer service phone numbers are as follows:
- Calling from within the U.Sor Canada: 1-866-216-1072- International: 1-206-266-
I realize you're upset, and I regret we've been unable to address your concerns to your satisfaction regarding your orderHowever, we'll not be able to offer any additional insight or action on these matters, and any further inquiries on this matter will not receive a response
We appreciate your business and hope to have the opportunity to serve you again in the future
Regards,
Shalini C.Amazon.comhttp://www.amazon.com

Greetings from Amazon.com,This seller's provided documentation did not meet Amazon guidelines for approval to sell in Dietary Supplements categoryDue to the proprietary nature of the business, Amazon does not disclose the details of our approval process.We have issued a refund of the seller's last two months of Professional Subscription fees as they've not been able list or sell their productsThey will find these refunds in the Payments portion of their Seller Central account presentlyIf this seller wishes to request approval to list products in this sub-category again in the future, they may do so at any time by submitting a new applicationThank you

Complaint: ***
I am rejecting this response because: I received your email about my account rescue, which by the way is not the first time this account has been "rescued" and the rescue, as with all the other account rescues, did not work. I am still taken to a blank account and do not see any of my books under this account. The email you refer to is what prompted my complaint to the Revdex.com in the first place because clearly you are unable to rescue that account and unwilling to pay out my Kindle books. What recourse do I have at this point if no one at Amazon will actually listen to me and just keeps congratulating me for having my account rescued when it is not accessible?
Sincerely,
*** ***

Revdex.com: Thank you I hope she is kicked off because she is scamming your siteShe is a fraud!!I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meSincerely, *** ***

Complaint: ***
I am rejecting this response because:I have been in contact with the company and I did advise them that I was unable to open the links that were attached to their emails. One of the links were for a Guarantee claim. Naseema, from Amazon informed me that they would make a one-time exception to their standard measures and submit a Guarantee claim on my behalf. She said it should be completed in one to two weeks Also, I requested information from Amazon in reference to the links I could not open. I am still waiting on the information
Sincerely,
*** ***

Thanks for your inquiry,The seller has requested that Order ID: *** be refunded to the buyerA refund in the amount of $was applied on Sunday, January 3, 5:PM (PST) and a subsequent refund in the amount of $was applied to the order on Sunday, January 3, 9:
PM (PST)The full amount of the order was refunded to the buyerAdditionally, I have initiated a refund in FBA fees to the seller in the amount of $This should cover the outstanding amount that is currently owed on their account.Before the seller can close their account, they will need to pay the balance of FBA fees on their account (covered by above reimbursement)They can pay the balance by following the below resource page:Making a Payment: https://sellercentral.amazon.com/gp/help/*** Once the balance is paid, the seller can close their account using the following self-service resource page:Close Account: https://sellercentral.amazon.com/gp/case-dashboard/workflow-details.html?ie=UTF8...⇄ seller also requested that their prime membership be cancelled and refundedThe seller's prime membership has been cancelled an a reimbursement to the original card on file has been applied in the amount of $Pending reimbursements will take - days to processIf the seller has questions about the prime reimbursement they can reach out to customer serviceIf there are additional questions about how to close their account using the self service mechanisms, the seller can connect with seller supportThanks

Hello ***,I'm Mahesh from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.***, I'm sorry for your experience with us this time, I understand you'd like to be refunded for the cancelled
order.Since you used PIN-less debit card to pay for the order, the process of authorizing, charging and refunding is different from regular payment methodsPIN-less debit transactions post to your account when your item is being prepared for shipmentThis typically happens on either the same business day as your purchase or the next available business day if your purchase falls on a weekend or holiday.However, if an order is cancelled while being prepared for shipment, you'll see a charge for the shipment like in this caseA refund was automatically issued, and you'll see the refund on your PIN-less debit card after business daysPlease be assured about it.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh.VAmazon.comhttp://www.amazon.com

Complaint: ***I am rejecting this response because: Because as you can see from their response they still didn't answer my questionAll I asked was by returning the refurbished kindle how much will my refund beTheir refund policy is very vagueAnd further more this seemingly automated response is why I filed the complaint in the first placeI have at least eight saved emails with the same copy and paste responseAnd they refuse to tell me how much the refund will beWhether in full or prorated.Sincerely,*** ** ***

Hello ***I'm Vivek Yerramsetti from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I understand your concern regarding the gift cards in your closed Amazon.com account.Since your account
is now closed, I've reached our to our Account Specialist team for more insight on your query and it'll take a bit more time than usual.I just wanted to let you know I'll write back in 3-business days with more information.Thanks for giving me time to find the best solution.Regards,Vivek Y.Amazon.comhttp://www.amazon.com

Hello ***,I'm Mahesh *** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm extremely sorry for the inconvenience caused to you with the recent order: ***
Please accept our sincere apologies for the disappointment and trust me that's definitely not what we want our customers to experience.Upon reviewing your message, I have checked the order details and see that the package was shipped out on May 14, from our fulfilment centerHowever, it appears that the package was lost in transit, due to which you were not able to receive the packageI see that the item was sold and shipped by Amazon.caSince the same item is currently not available with Amazon.ca, but a different seller altogether, we will not be able to process a replacement for the sameThis is the reason, our customer support team offered a full refund on the order.To help you with this, I have issued a full refund of CDN$ on the orderThe refund will reflect on your account within 3-business days.Once processed, you'll also be able to see a detailed summary of your adjusted order here:https://www.amazon.ca/gp/css/summary/edit.html?orderID=***Although I understand there's no way I can erase this difficult series of events, I've applied a CDN$promotional discount directly to your account for use on your next Amazon.ca orderI hope you'll accept this as both a gesture of goodwill and an apology for this bad experience.The promotional certificate issued will automatically apply the next time you order an eligible item sold and shipped by Amazon.ca and doesn't require a claim codeThe promotional certificate doesn't apply to items offered by other sellers on the Amazon.ca website, for items Fulfilled by Amazon and won't cover the purchase of gift cards, sales tax, gift wrap, or additional shipping costs.Thank you for taking the time to write into us - I realize you've already spent a significant amount of time on this issue, and I appreciate your diligence in ensuring we take a serious look at these problems.Thanks for making sure we’re aware of your experience, and I'm optimistic your future experiences will be trouble freeBest wishes!Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Mahesh ***Amazon.comhttp://www.amazon.com

Hello,
We are unable to arrange return of the merchandiseThis is because the buyer didn't contact the seller within days of the item delivery to report the issue.
In summary, we are unable to take the actions requested by the buyer in this case, because they
failed to report the issue on time
Sincerely,

Hello from Amazon.com,As previously recommended, the seller should continue to work with our specialized Amazon Custom Team in their existing caseIf UPC codes are causing confusion or other issues, Amazon does offer a UPC Exemption program our sellers can apply for from within their accountThe Help Page for doing so is found here:How to list products that do not have a GTIN (UPC, EAN, JAN, or ISBN)https://sellercentral.amazon.com/gp/help/***Our sellers also have the ability to report other sellers that may be in violation of our selling policiesIf sellers are suspicious of other sellers selling on the same detail page, but selling a materially different product, the can bring it to the attention of one of our dedicated investigation teamsThis can be done from within the account on our Contact Us pageThere is a form that can be filled out by sellers to report these violations.Due to the legal implications of these reports, our Seller Support Team is unable to submit these reports on behalf of our sellersAll reports are thoroughly investigated by our investigations teamFor privacy reasons, the results of our investigations cannot be disclosed; however, disciplinary actions will be taken as appropriate.Thank you

Complaint: ***I am rejecting this response because:no further response neededSincerely,*** ***

Hello,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to hear that you're unable to locate refunds on your account.Upon checking, I can confirm that our payment
processor confirmed multiple refunds were successfully issued to your Mastercard.As mentioned earlier by our Billing team our payment processor has indicated that the funds haven't been returned to us by your card's issuing bankYour card issuer should be able to trace the refunds with the details belowWe don't receive a reference number until your card issuer has accepted the refund:Amount Refunded: $99.00Date of Refund: August 10, 2016Reference Number: ***Amount Refunded: $99.00Date of Refund: August 12, 2016Reference Number: ***In most cases, once a refund has been requested, the card issuer will post it to your account within 5 business daysIf your statement still doesn't reflect the refund, please contact your bank to provide the reference number above, and dispute the original charge as "refund never processed." At that time, they will follow the path back to our payment processor to locate the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because: Amazon only lies to get you to go awayYou may have spoken to the last person MadhaviHe offered another option but then absolutely nothing about it I am basically tired of the runaround of nothing happening only wordsJust know I go away from all of these a very unhappy personCustomer service is nothing anymoreI havebetter things to do then write emails all day longThank you for your time and assistance but I have decided to look at other optionsAmazon and Revdex.com come away as unsatisfied asI am at the same place I startedAmazon bordering on advertising and now I know I can find something better somewhere elseIf you speak with them suggest they take downselling VHC rugs as look like they never follow through with sending them outThank you for your time and assistance
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: my bank already is aware of this issueThey completed an investigation that proved my claim of fraudulent activityI submitted paperwork to them supporting my claimI have told Amazon no less that times that those charges were not approved by me and that is the reason the reason I told my bankYou can't keep glossing over the fact that you are BLACKMAILING ME INTO TRYING TO PAY FOR FRAUDULENT ACTIVITYI will fight this because what you are doing is ILLEGALYou ate withholding product that already payed forThat is theftYou are a frigging thief and I will sue is I am not satisfied with the resolution of this outcomeI am not paying you for something I didn't order so get that through your frigging scullsI'm gonna love when they supeona your recordsI have a feeling I'm not the first person you've TRIED to do this toHowever I was the wrong person to try and do this toI hate bullied and that is what you areSincerely,*** ***