Amazon.com

Hello ***,I'm Uday T*** from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused to you regarding the Prime charge on your account.I've verified and
see that you had subscribed for Prime Free Trail on December 13, and this had converted to full time paid subscription on January 12, and you had been charged $107.04.I see that you had contacted our Customer Service for the cancellation of the subscription on January 13, which is done and full refund was processed from our end.Please be informed that refunds usually take 3-business days to complete online depending on the bank processing time as well.I'd request you to please get in touch with your bank for further information on the refund.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Uday T***Amazon.comhttp://www.amazon.com

Hello ***,I'm Naseema from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.Thanks for letting us know about the error in the detail page for " PowerLead PL-C1080P 16MP Digital Video
Camcorder with 2.7" LCD 1080P and Degree Rotation".I've reached out to our catalog team about this and as soon as we receive an update on this, I'll get back to you with more information.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Naseema S.Amazon.comhttp://www.amazon.com

Hello ***,I'm Radha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to know that you've not received the item: 'Bandai Tamashii Nations Robot Spirits Sirbine "New Story
of Aura Battler Dunbine" Action Figure' from Order #*** and I understand your concern regarding the charges on your account for above item which wasn't delivered to you.Please allow me to explain in this regardUpon reviewing, I see that due to inventory issues, we were unable to ship the item and it was canceledIf you still want to receive the item, please place a new order.We won't charge you until the order enters the shipping processAs above item has been canceled from order and I can confirm you that you haven’t been charged for itWe've only charged $for the item: 'Ghostblind Deluxe Carry Bag (Fits Predator Blind Only)' from Order #***.When you place an order, we contact your bank for a purchase authorization to verify your card but don't actually charge you until the order shipsSome banks may hold funds in your account for these authorizations even if the order is canceledOrders from our Marketplace sellers may be charged at the time of purchase.You'll need to contact your bank for assistanceThey can tell you why funds on your account may be unavailable and clarify how long they hold payment authorizations for online ordersIf you still find charges on your account for above item, we will investigate and assist you if you call our customer service with the following information:- Last digits of your credit card- Date of charge- Amount of charge- The charge descriptor (e.gAmazon.com AMZN.COM/BILL) listed on the statement.You can contact us by phone here:https://www.amazon.com/gp/help/customer/contact-usNote: Legal and privacy concerns limit the information we can release and to whom it can be releasedDepending on the outcome of our investigation, you may still need to contact your bank to resolve this.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Regards,
Radha k

Complaint: ***I am rejecting this response because: The item was returned to the seller already and the updated tracking number is ***I would like to request a full refund of this itemSincerely,*** ***

Hello,I'm Madhavilatha from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear about the delivery problems with the carriers Amazon Logistics and Dynamex, and I
appreciate you making us aware of your experience.Regardless of the reason we choose to partner with this or any carrier, you should still expect to receive the same level of service you’ve had with your previous orders, and I’m very sorry this didn’t happen with Amazon Logistics and Dynamex.Unfortunately, there is no way to request a specific shipperWe use a variety of carriers that we've found provide the best service for our different shipping optionsOne of these carriers is assigned automatically when we ship your order.We’re aware our choice of shipping carriers reflects on our business as a whole, and we’re truly interested in preventing issues like this from happening againWe’ll use your feedback to immediately improve the delivery performance of Amazon Logistics and Dynamex.In the meantime I've also made an exception and deprioritized Amazon Logistics and Dynamex for future deliveries to your following shipping address :*** * *** *** *** ** *** *** ***Although other carriers will have the priority to deliver to your address, please keep in mind it doesn’t guarantee Amazon Logistics and Dynamex won’t be chosen in the future, but we'll do our best to accommodate you.- This change is specific for a particular shipping addressIf you send items to a different shipping address, the carrier might be chosen to deliver the packagePlease note that making changes to your address on file, such as adding a new phone number or updating the name, will result in the priority lowering request being deleted.Customer feedback like yours really helps us continue to improve our store and provide better service to our customersThanks again for taking the time to let us know about this issue.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Madhavilatha A.Amazon.comhttp://www.amazon.com

Hello Mr***,I'm Suresh of Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm very sorry to hear what happened with this transactionI realize that a significant amount of money is
at stake, and I sympathize with your frustration.While I know you're disappointed with our stance on this matter, I want to assure you the response you received from our Customer Service is correctAs mentioned, the email you received is not from Amazon.com.The product you agreed to purchase with an Amazon.com Gift Cards was with a seller unrelated to Amazon and is not affiliated with Amazon PaymentsBecause the gift card you purchased was transferred to another party, we are unable to refund itAmazon Payments doesn't complete any transactions using wire transfers from your bank account or other external means such as money ordersSince your transaction did not take place with Amazon Payments, we have no record of your transaction with this seller.Unfortunately, fraud is regrettably common on the internet at this timeIf you're unsure if someone is affiliated with Amazon.com or Amazon Payments, we ask that you reach out to our customer service team via this link:***We also encourage you to report the details of this incident to your local law enforcement and the Federal Trade Commission.***Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Suresh P.Amazon.comhttp://www.amazon.com================================

Hello ***,I'm Srikanth from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry to learn about the changes in the delivery date for your order #*** and I
appreciate you taking time in bringing this to our attention.I understand that the delivery date for this order has changed multiple times and you would like to cancel this orderWe normally procure items from suppliers who can usually send it to us within in time frame from the time your order is placed; however, in this case, the supplier for this item couldn't provide us with the required inventory and the order wasn't shipped on timeI hope you understand that we completely rely on our vendors for inventory.I tried to cancel your order, but couldn't because it's already entered the shipping processWe appreciate your understanding in this regardYour shipment is expected to arrive by September 13, - September 21, 2016.When the carrier attempts to deliver your shipment, you can:* Advise the driver you are refusing the package if it is delivered while you're at home.* Return it using our Online Returns Center (http://www.amazon.com/returns) if the package is delivered while you are not at homeThe package will be returned to us, and we'll issue a full refund when we process the return.Your experience here has been highly unusual and is not at all typical of what you can expect when shopping with usYou're a long-time and valued customer of Amazon, and I hope you'll give us another chance.Please feel free to contact us directly by replying to *** if we can be of further assistance.Regards,Srikanth.GAmazon.comhttp://www.amazon.com

Hello from Amazon.com,
We are writing regarding order id ***Please note that we have denied your claim because you did not contact the seller within days of receiving the item
We cannot give you more information about this matter
Thank you

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm really sorry for the inconvenience caused with the activation of Prime
membership on your account.I've thoroughly reviewed your account and it looks like you've accidentally clicked on the Prime membership activation while placing an order.To ensure uninterrupted access of Prime membership, in general the renewal is automatic unless you choose to continueSince the auto renew option was set to 'Yes', the membership was renewed and you were charged.I confirm that your Prime membership was cancelled and a refund of $was issued to your credit cardRefunds typically process within 3-business days and appear as a credit on your statement.Furthermore, as you've mentioned that you never activated Prime; I'd suggest you to check with your family, friends and the authorized users of your account and credit card.Please be assured, Amazon takes all security-related matters very seriously and your account security is our top priorityWe have policies and security measures in place to ensure that your account remains secureIf you have concerns regarding your account security, the best action you can take is to choose a strong password for your account and do not share with anyone.For more information please review the following Help page:http://www.amazon.com/gp/help/customer/display.html?nodeId=***, I understand that you’re disappointed that there was no communication around this transactionI’ve considered this as a feedback and have escalated to our teams internallyIt's always important for us to hear how customers react to all aspects of shopping at Amazon.comCustomer feedback like yours helps us continue to improve our store and services.We appreciate your understanding and patiencePlease feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:I feel that when you purchase something from a internet site like Amazon that you shouldn't have to worry about being scammed.
Sincerely,
*** *** PSI gave Amazon the correct order number which didn't change their response

Complaint: ***
I am rejecting this response because:there is no attempt at a reasonable resolutionAt this point resolution may not be possibleAt the end of the day I never received my speakers I orderedI was also given information which was the reason I agreed to the refundAt the end of the day I should be compensated for the fact I never received the item I ordered and I would think Amazon would want to help a customer who has been a Prime Member for over yearsWorst expirenance I’ve ever dealt with and Amazon should be ashamed with their customer serviceI never requested anything that wasn’t originally guaranteed by an Amazon representative and in my opinion that’s a breach of agreement
Sincerely,
*** ***

Hello ***,
I'm Bhaskar from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message
I'm sorry to know about the issue you had with the charge on Kindle unlimited subscription
As per your
request, refund has been issued and subscription has been cancelled by our customer service team on October 21, You can find the balance in your account in 3-business days
I'm really sorry the subscription service was not up to the usual standards you've come to expect from us at Amazon.com. I hope you'll give us another chance to prove the high quality of service we normally provide
Please feel free to contact us directly by replying to [email protected] if we can be of further assistance
Best regards,Bhaskar A
Thank you.Amazon.com

Hello, We are writing to follow up about the complaint filed against Amazon Marketplace order ***The buyer/complainant filed a claim for the order and was provided with the seller's return addressFor the buyer/complainant to receive a refund for this claim, they will have to
return the order to the address providedIn addition, the buyer/complainant was issued a refund of $to ensure they do not have to pay additional costs to return the order, which will not affect the refund total amountThe seller's return address is below for reference: AKKON Return Department *** * *** ** *
*** ** *** ** *** Please understand that this order was purchased from a Marketplace seller and was not fulfilled by AmazonAs we did not fulfill the order we are limited to what we can assist the buyer with and cannot force them to refund without sufficient return confirmationThe only resolution we can offer the buyer/complainant is to help facilitate a return for a refundIf the buyer/complainant wants a refund, they will be asked to reply with a return tracking number within business days from the date of this message

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
Rosaland G***

Complaint: ***
I am rejecting this response because:My business has operated as a seller on Amazon.com since at least 2013. Amazon acts as a facilitator/broker between buyer and seller. Occasionally, a buyer will request a return or refund. As the seller, we've accepted the return and provide a refund without issue. Regarding the disputed transaction: Amazon created a situation where the customer was provided a refund without returning the product. Therefore I'm disputing Amazon's debit of $on 3/2/2017. The condensed timeline of events is as follows:1/26/- A buyer purchased laptop (Apple MacBook MLHF2LL/A 12-Inch Laptop with Retina Display https://www.amazon.com/gp/product/B01EIUGCN6) from me via Amazon.com2/15/- Buyer requested return3/2/- Amazon debited my card $and refunded the buyer in full4/5/- Amazon remains generally unresponsive to my several attempts to resolve. Amazon has made no attempt to get the buyer to return the product. Buyer is in possession of the laptop and does not appear willing to return it.I have called Amazon numerous times consuming several hours. I have responded in detail to approximately Amazon email communications in good faith, only to receive conflicting and vague responses from Amazon. Multiple Amazon agents assured me this is no fault on my end and would be decided in my favor In their Revdex.com response, Amazon falsely stated that I refused to provide the return address In fact, my return address was already provided to Amazon specifically so that returns can be automatically approved without requesting the return address Further, I have twice provided a return address to the buyer I have initiated email communications when Amazon is not responsive I have provided evidence to demonstrate proof of the product and delivery as requested by Amazon Below is my most recent interaction with Amazon:4/3/- I called Amazon seller support (phone # 866-216-1072) which consumed over an hour (mostly on hold). I recounted the situation and asked Amazon to either reverse the charge or obtain a return of the product. The agent Markisha explained that she would escalate my ticket in order to reduce the response time to a few days instead of 30-days as the previous agent indicated. Markisha requested my preferred phone number so that Amazon could be sure to reach me to resolve the issue.4/4/- Chandrakant from Amazon sent me a generic email response and made no attempt to resolve.From the buyer's most recent communication, the buyer would be willing to return the item if they simply received an email from Amazon instructing them to do so Amazon could very simply instruct the buyer to return the product to the address to ensure I receive the product back in original condition and this issue would be resolved Amazon's refusal to cooperate or communicate promptly in good faith is absolutely unacceptable
Sincerely,
*** ***

Complaint: ***I am rejecting this response because: my bank already is aware of this issueThey completed an investigation that proved my claim of fraudulent activityI submitted paperwork to them supporting my claimI have told Amazon no less that times that those charges were not approved by me and that is the reason the reason I told my bankYou can't keep glossing over the fact that you are BLACKMAILING ME INTO TRYING TO PAY FOR FRAUDULENT ACTIVITYI will fight this because what you are doing is ILLEGALYou ate withholding product that already payed forThat is theftYou are a frigging thief and I will sue is I am not satisfied with the resolution of this outcomeI am not paying you for something I didn't order so get that through your frigging scullsI'm gonna love when they supeona your recordsI have a feeling I'm not the first person you've TRIED to do this toHowever I was the wrong person to try and do this toI hate bullied and that is what you areSincerely,*** ***

Hello ***,I'm Arnold from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I'm sorry for any inconvenience caused in this regardI've checked your correspondence with us and understand
that there were cancellation of your orders.In general we'd issue a full refund for the shipping charges of your orders if its our faultHowever, checking your account I found that only two orders were cancelled and the rest of them have been shipped out successfully.In this case, we won't be able to issue any refund for the shipping chargesYour understanding and patience is highly appreciated. Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,Arnold S.Amazon.comhttp://www.amazon.com

Hello ***,I'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I completely understand your disappointment.While I know you would like to get the item you have ordered and would like to know what action has been taken for this issue.I've checked with our concerned team and they have confirmed that it was a mix up while processing the orderAlso necessary coaching has been forwarded to the immediate manager of the representative in the fulfillment center.Unfortunately we are unable to provide any other information on the investigation for privacy reasonsAs the order is already refunded, please go ahead and place a new order which is fulfilled by AmazonIf you wish to get the order soon, please choose one day shipping or whichever shipping can get you the item faster, I will be happy to waive shipping charges once you write back with the order number.***, I'm sorry once again for the inconvenience this has causedI hope you would understand our limitations in this caseApart from this, I am unable to provide any additional insight on this matter.We look forward to see you soon.Praveen MAmazon.comhttp://www.amazon.com

Complaint: ***
I am rejecting this response because:There was cards on my Amazon account and they hit my daughters first then hit mine and never the Discover card that was charged for the purchase! You have no right to charge any other account than the one that was used to the purchase! I am glad my daughters card was declined because her chip had fallen out of her card and she was issued a new card! So what does that tell you about this company! This transaction was not approved by me at all!
Sincerely,
*** ***

Hello ***,I'm Sapna from Amazon.comI'm writing in response to a complaint filed on your behalf by the Revdex.com Revdex.com - I've provided the Revdex.com with a copy of this message.I've reviewed your complaint and I'm sorry to learn about the problem with your account and orderI understand you
are upset.To help you with this, I've reached out to our Account specialist team to work on a resolution since this is a unique situation.Please allow me 3-business days to research this issue with our teamI know your wait has been frustrating and for that, I apologize.***, thanks for your patience, and I’ll be in touch again soon.Please feel free to contact us directly by replying to [email protected] if we can be of further assistance.Regards,SapnaRAmazon.comhttp://www.amazon.com